--- title: FieldEdge Reviews meta\_title: 'FieldEdge Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how FieldEdge works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### FieldEdge Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in setting up FieldEdge, making membership management straightforward and hassle-free. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536597&qs=pros-and-cons#reviews) Users find the **membership setup** quite intuitive and straightforward, enhancing their overall experience with FieldEdge. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=2307876&qs=pros-and-cons#reviews) Users praise FieldEdge for its **user-friendly interface** and commend its efficiency in managing services effectively. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978802&qs=pros-and-cons#reviews) Users value the **workflow efficiency** of FieldEdge, finding it user-friendly and highly productive for service management. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978805&qs=pros-and-cons#reviews) Users report frequent **connectivity issues** with FieldEdge, citing poor integrations and lack of dashboard capabilities. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952815&qs=pros-and-cons#reviews) Users find FieldEdge **expensive** , noting limited capabilities and poor integrations compared to cheaper alternatives. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952816&qs=pros-and-cons#reviews) Users highlight the **improvement needed** in dashboard capabilities and costlier, poorly integrated features compared to competitors. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536790&qs=pros-and-cons#reviews) Users express concerns about **poor support** , citing difficulties with integrations and lack of dashboard capabilities. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536690&qs=pros-and-cons#reviews) ### Top Pros or Advantages of FieldEdge ##### 1. Ease of Use Users appreciate the **ease of use** in setting up FieldEdge, making membership management straightforward and hassle-free. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536597&qs=pros-and-cons#reviews) See Related User Reviews AA Amanda A. Small-Business (50 or fewer emp.) 0.0/5 "Easy Membership Setup and Nice Design, But Needs Better Support and Reporting" What do you like about FieldEdge? The color scheme was nice. The membership set up is pretty easy to use. ##### 2. Easy Setup Users find the **membership setup** quite intuitive and straightforward, enhancing their overall experience with FieldEdge. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=2307876&qs=pros-and-cons#reviews) See Related User Reviews AA Amanda A. Small-Business (50 or fewer emp.) 0.0/5 "Easy Membership Setup and Nice Design, But Needs Better Support and Reporting" What do you like about FieldEdge? The color scheme was nice. The membership set up is pretty easy to use. ##### 3. User-Friendly Users praise FieldEdge for its **user-friendly interface** and commend its efficiency in managing services effectively. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978802&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Amazing Experience" What do you like about FieldEdge? FieldEdge's Service Management software is user friendly and very efficient. ##### 4. Workflow Efficiency Users value the **workflow efficiency** of FieldEdge, finding it user-friendly and highly productive for service management. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978805&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Amazing Experience" What do you like about FieldEdge? FieldEdge's Service Management software is user friendly and very efficient. ### Top Cons or Disadvantages of FieldEdge ##### 1. Connectivity Issues Users report frequent **connectivity issues** with FieldEdge, citing poor integrations and lack of dashboard capabilities. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952815&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ##### 2. Expensive Users find FieldEdge **expensive** , noting limited capabilities and poor integrations compared to cheaper alternatives. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952816&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ##### 3. Improvement Needed Users highlight the **improvement needed** in dashboard capabilities and costlier, poorly integrated features compared to competitors. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536790&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ##### 4. Poor Support Users express concerns about **poor support** , citing difficulties with integrations and lack of dashboard capabilities. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536690&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/fieldedge/competitors/alternatives) ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Small-Business (50 or fewer emp.) 4/26/2019 "User friendly" 4/5 What do you like best about FieldEdge? This was great for me (receptionist) and our plumbers because the plumbers could use Fieldedge on their phone while I was on the computer and we could see what everyone was up to. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Makes you get a lot of information from customer (email, where they heard about our business) which some customers didn't want to answer Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Make sure you watch the training videos Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? We were able to automatically send customers their invoices, before we had to send paper invoices in the mail Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BB Brittany B. Office Manager Small-Business (50 or fewer emp.) 10/29/2018 "Field edge has simplified our scheduling" 4/5 What do you like best about FieldEdge? I like the dispatching best. It is simple and clear. Another feature that has saved time and energy is the agreement reminders for customers Review collected by and hosted on G2.com. What do you dislike about FieldEdge? I do not like that the create work order option on the dispatch board does not show the one click scheduling for their agreement. This would be helpful to quickly tell a customer on the phone that they are due. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: My recommendation is to really clean up files before transferring Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Dispatching and profit margins. It is very helpful for showing who is quoting out jobs and actually selling the job. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eli T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eli T.") ET Eli T. Locksmith Retail Small-Business (50 or fewer emp.) 9/4/2018 "Great concept when it works" 2.5/5 What do you like best about FieldEdge? The App is easy to use to some level, For the technicians, it is easy to find items and they can even see the picture of the items. Techs can add pictures from the field and attach it to the customer's profile. Incoming calls, we can see the existing customer information before we answer the call. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? VERY SLOW, to maneuver from page to page takes time. we found ourselves putting customers on hold for a simple task. Software updates When Field Edge is trying to make some updates WHOLE software crash. so imagine for a second what would happen when your software is down: Good morning you start your day. \* No incoming calls (your phone line are integrated with the software), no new customers \* Your technicians are at the office (12 of them) and have no idea where do they need to go \* Customers that are waiting for their tech to show are calling the office to check what happen, you guessed right - phones are down. \* Now you are sitting around (18 people) and have no idea what to do UPDATE 9/14/18 The downtime was one full day that cost my company a fortune. Regardless of the downtime, I find the software premature and have a lot to improve BEFORE they charge the premium. The tech support will answer the phone call only when they are not too busy. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Think twice before the change, Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? So if you are still thinking to go with Field Edge, GOOD LUCK Review collected by and hosted on G2.com. Show More 9/14/2018 Validated ReviewerSource: Organic ![Amber D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amber D.") AD Amber D. Office Manager/Owner Small-Business (50 or fewer emp.) 3/13/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Amazing Software" 5/5 What do you like best about FieldEdge? Ease of use, how much you can do, and intergrates with quickbooks Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Help center can be more like google. However, it does show you and answer questions Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Making help center more like google searching key words Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Scheduling on the dispatch board is 10000Xs better, keeping up with notes are amazing Review collected by and hosted on G2.com. Show More Response from Alli of FieldEdge [Editedit](https://www.g2.com/survey_responses/fieldedge-review-1926713/official_response/edit) Thanks so much for your positive feedback, Amber! We're constantly growing our Help Center, and part of that includes improved search results, so hopefully this is helpful to you :) Validated ReviewerSource: Organic ![Lisa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisa B.") LB Lisa B. Owner Small-Business (50 or fewer emp.) 6/1/2018 "Wintac Software for Small HVAC business" 3.5/5 What do you like best about FieldEdge? Wintac does a great job with keeping all of our customers information in one place and organized. Reports are great, I have so much information at the click of a few buttons. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? We would like if there was a cloud based system for our service guys in the field. Our service guys don't like the portal - it leaves much to be desired and isn't really user friendly and is hard to log into. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Don't believe that it will be an easy transition from any other software. It will always be difficult no matter which software you are coming from and switching to. Hopefully soon they will have cloud access. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Keeping our day to day customer base updated. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 3/26/2019 "User friendly communication" 3.5/5 What do you like best about FieldEdge? Allowing us to dispatch work orders to our technicians in a simple manner. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? The technicians cannot send work orders to be quoted directly to our estimator. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: It's very user friendly and easy to learn the many benefits of it. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Effective and fast dispatching. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Brian F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian F.") BF Brian F. Estimating & Sales Manager Mid-Market (51-1000 emp.) 11/20/2018 "Great for small or big business." 4.5/5 What do you like best about FieldEdge? Easy scheduling, Inventory tracking, flat rate pricing, customer service. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Once it is entered or added there is no deleting it. Can't make bulk changes to items, only individually. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Fieldedge is always evolving to better itself. The on site training is top notch. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Scheduling efficiency for technicians, inventory tracking. Better invoice and money tracking, more efficient work schedule per technician. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 3/15/2019 "Easy peasy " 5/5 What do you like best about FieldEdge? I love that it’s so easy to use. It’s so user friendly. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Nothing suprisingly I like everything. No issues at all. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Efficiently dispatching techs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dagoberto H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dagoberto H.") DH Dagoberto H. Certified Medical Assistant Enterprise (\> 1000 emp.) 11/13/2018 "Impact on our business" 5/5 What do you like best about FieldEdge? Fieldedge has had a positive impact on our business overall Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Old people have struggles with the technology Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Yes Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? For the technicians it is easy to find items and they can even see the picture of the items Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 11/3/2018 "Good software. Needs some additions though." 3.5/5 What do you like best about FieldEdge? Fast and reliable. Lots of optional features tailored to what we do. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Many features we'd like but are not available (yet). Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? We use wintac to replace our paper copy service reports for each job. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ##### Categories on G2 [Field Service Management](https://www.g2.com/categories/field-service-management) ##### Explore More [Which education finance software platforms streamline campus operations from enrollment through financial aid disbursement?](https://www.g2.com/discussions/which-education-finance-software-platforms-streamline-campus-operations-from-enrollment-through-financial-aid-disbursement)[What brand protection platforms are worth using for trademark enforcement across Amazon, eBay and social media without hiring a full legal team to manage it?](https://www.g2.com/discussions/what-brand-protection-platforms-are-worth-using-for-trademark-enforcement-across-amazon-ebay-and-social-media-without-hiring-a-full-legal-team-to-manage-it)[Which ETO ERP integrates with SolidWorks and handles engineer change orders well for a manufacturer where engineering and production need to stay in sync?](https://www.g2.com/discussions/which-eto-erp-integrates-with-solidworks-and-handles-engineer-change-orders-well-for-a-manufacturer-where-engineering-and-production-need-to-stay-in-sync) [What's the top-rated cloud backup app for IT companies](https://www.g2.com/discussions/what-s-the-top-rated-cloud-backup-app-for-it-companies)[top contract management software](https://www.g2.com/discussions/what-are-your-top-contract-management-software-picks-in-2025)[Pros and Cons Details](https://www.g2.com/products/fieldedge/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)