--- title: FieldEdge Reviews meta\_title: 'FieldEdge Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 87 reviews by the users' company size, role or industry to find out how FieldEdge works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 87 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### FieldEdge Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** in setting up FieldEdge, making membership management straightforward and hassle-free. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536597&qs=pros-and-cons#reviews) Users find the **membership setup** quite intuitive and straightforward, enhancing their overall experience with FieldEdge. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=2307876&qs=pros-and-cons#reviews) Users praise FieldEdge for its **user-friendly interface** and commend its efficiency in managing services effectively. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978802&qs=pros-and-cons#reviews) Users value the **workflow efficiency** of FieldEdge, finding it user-friendly and highly productive for service management. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978805&qs=pros-and-cons#reviews) Users report frequent **connectivity issues** with FieldEdge, citing poor integrations and lack of dashboard capabilities. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952815&qs=pros-and-cons#reviews) Users find FieldEdge **expensive** , noting limited capabilities and poor integrations compared to cheaper alternatives. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952816&qs=pros-and-cons#reviews) Users highlight the **improvement needed** in dashboard capabilities and costlier, poorly integrated features compared to competitors. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536790&qs=pros-and-cons#reviews) Users express concerns about **poor support** , citing difficulties with integrations and lack of dashboard capabilities. [(1 mentions)](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536690&qs=pros-and-cons#reviews) ### Top Pros or Advantages of FieldEdge ##### 1. Ease of Use Users appreciate the **ease of use** in setting up FieldEdge, making membership management straightforward and hassle-free. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536597&qs=pros-and-cons#reviews) See Related User Reviews AA Amanda A. Small-Business (50 or fewer emp.) 0.0/5 "Easy Membership Setup and Nice Design, But Needs Better Support and Reporting" What do you like about FieldEdge? The color scheme was nice. The membership set up is pretty easy to use. ##### 2. Easy Setup Users find the **membership setup** quite intuitive and straightforward, enhancing their overall experience with FieldEdge. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=2307876&qs=pros-and-cons#reviews) See Related User Reviews AA Amanda A. Small-Business (50 or fewer emp.) 0.0/5 "Easy Membership Setup and Nice Design, But Needs Better Support and Reporting" What do you like about FieldEdge? The color scheme was nice. The membership set up is pretty easy to use. ##### 3. User-Friendly Users praise FieldEdge for its **user-friendly interface** and commend its efficiency in managing services effectively. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978802&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Amazing Experience" What do you like about FieldEdge? FieldEdge's Service Management software is user friendly and very efficient. ##### 4. Workflow Efficiency Users value the **workflow efficiency** of FieldEdge, finding it user-friendly and highly productive for service management. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1978805&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Amazing Experience" What do you like about FieldEdge? FieldEdge's Service Management software is user friendly and very efficient. ### Top Cons or Disadvantages of FieldEdge ##### 1. Connectivity Issues Users report frequent **connectivity issues** with FieldEdge, citing poor integrations and lack of dashboard capabilities. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952815&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ##### 2. Expensive Users find FieldEdge **expensive** , noting limited capabilities and poor integrations compared to cheaper alternatives. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1952816&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ##### 3. Improvement Needed Users highlight the **improvement needed** in dashboard capabilities and costlier, poorly integrated features compared to competitors. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536790&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ##### 4. Poor Support Users express concerns about **poor support** , citing difficulties with integrations and lack of dashboard capabilities. [ See 1 mentions ](https://www.g2.com/products/fieldedge/reviews?filters%5Bsentiment_snippet%5D=1536690&qs=pros-and-cons#reviews) See Related User Reviews ![Dusti C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dusti C.") DC Dusti C. Small-Business (50 or fewer emp.) 2.0/5 "Falls short" What do you dislike about FieldEdge? Lack of capabilities within one single dashboard, integrations are poorly connected and come at higher costs than competitors with little in house ben ## Top-Rated Alternatives [ ![Jobber](https://images.g2crowd.com/uploads/product/hd_favicon/1555603070/jobber.svg "Jobber") Jobber 4.6/5(526) ](https://www.g2.com/products/jobber/reviews) [ ![ServiceTitan](https://images.g2crowd.com/uploads/product/hd_favicon/d12f98194830f8358953c082af7bca3e/servicetitan.svg "ServiceTitan") ServiceTitan 4.4/5(375) ](https://www.g2.com/products/servicetitan/reviews) [ ![Housecall Pro](https://images.g2crowd.com/uploads/product/hd_favicon/ce6ead72f65b8b12db2c767501f610ed/housecall-pro.svg "Housecall Pro") Housecall Pro 4.3/5(204) ](https://www.g2.com/products/housecall-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/fieldedge/competitors/alternatives) ![Mike G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike G.") MG Mike G. General Manager Mid-Market (51-1000 emp.) 11/15/2021 "GREAT CRM" 4.5/5 What do you like best about FieldEdge? The reports in the dashboard are great, there are a few minor issues we have with the reporting, but out of the other CRM's we have used in the past, this has been the far superior one. Customer support is excellent and always there if there is an instance that an issue arises or just general questions. Communication with FieldEdge and QuickBooks is one of the main reasons we went with FieldEdge. Creating work orders and dispatching is very user-friendly and straightforward to learn with minimal training needed. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? The mobile portion of FieldEdge is good for our field techs to use but lacks in ease of use for work orders and creating new work orders. There is really no way to look at a previous work order history, or view work orders completed that day on the mobile platform. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: This is a great CRM to use and can help your business with overall daily operations. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? The benefits that we have found with FieldEdge are the communication with QuickBooks and our ability to red flag a customer that is a do not service. We have now been able to see in real-time past due balances, and the other benefit is our ability to create and accept quotes on both mobile and desktop versions. Review collected by and hosted on G2.com. Show More Response from Alli of FieldEdge [Editedit](https://www.g2.com/survey_responses/fieldedge-review-5122911/official_response/edit) Thanks so much for taking the time to share your feedback, Mike! We're so glad to hear the number of ways these features are helping your operations - especially the QuickBooks integration and ability to mark a customer as "Do Not Service". Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller PW Payton W. Marketing Director Small-Business (50 or fewer emp.) 11/12/2021 "Great Software for Growing HVAC Companies" 5/5 What do you like best about FieldEdge? FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company. The support and training is outstanding above all. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? This may be exclusive to us, but our sales process has a few hiccups in the way the software works. We've been able to work around it, but that's it. Another pro, they're great at fixing or modifying the software. In the last year, there have been multiple updates to make the process better. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Agreements, Reviews, and Tracking. This makes it easier to know where we are at the exact moment versus looking back. Having great integrations with other software makes it better too. Review collected by and hosted on G2.com. Show More Response from Alli of FieldEdge [Editedit](https://www.g2.com/survey_responses/fieldedge-review-5118357/official_response/edit) Hi Payton - thank you so much for sharing all of the ways FieldEdge has helped your business improve! We always love hearing when our teams make a difference for your experience with our software, too! Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tomasz T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomasz T.") TT Tomasz T. Operational Manager Small-Business (50 or fewer emp.) 11/16/2021 "The best and friendly software I was working with!" 5/5 What do you like best about FieldEdge? Communication with Technical Support, Affordable pricing for upsells, and basic FE. I'm using most of the tools they have, and I can tell they are growing day after day. Lyuda Rogers is great with communication and very helpful. She makes my experience with FE a lot easier. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it too very much. I hope this will be fixed sooner than later. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Find the right partner from FE and you will love it. ! Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Everything in one place. This is was my goal. Right now I have processing payments quotes invoices and I can track technician in one place. Thats great. With FE we have more time to improve our business and grow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TH Tiffany H. Service Operations Manager Mid-Market (51-1000 emp.) 10/21/2021 "Kevin Johnson is incredible!!" 4.5/5 What do you like best about FieldEdge? Our Customer Success Manager Kevin has made our experience a smooth one. We have had some bumps in the road, technically, and Kevin always gets us through it. His knowledge in both Field Edge and Quickbooks has been the difference between total panic and calm fixes. Our Initial contact with Field Edge was also positive; due to our sales contact Wesley, he was also a huge reason we signed on to Field Edge. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? There are a few technical things that would make our day-to-day easier; a way to organize the timeline info, maybe folders, gets pretty long for techs when they need to look back, also a month view of dispatch board—things of that nature. I am hoping they will be in the future enhancements :) Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? The ability to create personalized reports was a great find! Review collected by and hosted on G2.com. Show More Response from Alli of FieldEdge [Editedit](https://www.g2.com/survey_responses/fieldedge-review-5071941/official_response/edit) Hi Tiffany - Thanks so much for taking the time out of your day to provide your feedback. Comments like these truly make our day! :) Current UserValidated ReviewerSource: Organic NS Nick S. DISPATCH/IT/FLEET MANAGEMENT Small-Business (50 or fewer emp.) 2/15/2022 "GAME CHANGER" 5/5 What do you like best about FieldEdge? i LOVE THE FACT THAT SUPPORT IS ALWAYS THEER TO HELP US. OUR INSIDE REPS (KYRA) AN AMAZING AND REPLIES TO EMAILS OR CONCERNS IN A TIMELY MANNER. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? THE ONLY THING I DISLIKE IS AT TIMES ITS VERY SLOW, IT TAKES ALONG TIME TO GO FROM WINDOW TO WINDOW. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? ACCOUNTING SAIDE OF THE BUSINESS, BENEFITS ID SAY THAT IT'S VERY EASY TO USE, THERE ARE A LOT OF OPTIONS FOR US. CUSTOM FORMS ECT Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Small-Business (50 or fewer emp.) 1/13/2022 "A scam" 0/5 What do you like best about FieldEdge? The price is slightly lower than Service Titan, but it isn't worth it trust me. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? First, we paid our onboarding fees and sent over our information. Then we heard nothing for a month. It turns out our onboarding rep had quit and no one picked up his clients. Then our new onboarding rep started making promises. They would get us all the customer info we required from Service Titan (They didn't) We would get a training call each week and be up and running in about a month. (try three months, and the call per week didn't happen either) Then finally, when I was fed up and decided to cancel, I was told I would receive a full refund. Then they sent me an email that they would keep my $1500 onboarding fees. So what do I have for three months of giving them chance after chance? My company was robbed. Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: Use any other field service software. Anyone else is better than field edge. They will promise a lot, but will deliver none of it. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? I thought I was saving money, but it turns out I was losing time and money. Do yourself a favor and stick to another dispatching software. I've tried a few and none of the others robbed me. Review collected by and hosted on G2.com. Show More Response from FieldEdge Marketing of FieldEdge [Editedit](https://www.g2.com/survey_responses/fieldedge-review-5271444/official_response/edit) Hi there! We apologize for the inconvenience during your onboarding process. We would love to speak with you and gather more information so that we can better assist you. Please feel free to send us an email at customermarketing@fieldedge.com 7/13/2022 Validated ReviewerSource: Organic RS Roop S. DISPATCHER Small-Business (50 or fewer emp.) 2/15/2022 "EASY AND CONVENIENT" 4.5/5 What do you like best about FieldEdge? EASY AND CONVENIENT WITH OPTIONS, BEEN OFFERED LIKE TIMESHEET, EDITING WORK ORDER AND FOR LOOKING AT WORK REPORTS. IT'S CONVENIENT AND EASY TO LOCATE EVERYTHING AROUND Review collected by and hosted on G2.com. What do you dislike about FieldEdge? SLOW IN PROCESSING, IT TAKES LIKE FOREVER TO LOAD A SINGLE PAGE Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? EVERYTHING AVAILABLE UNDER THAT PARTICULAR WORK ORDER, Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kimberly Brafford R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly Brafford R.") KR Kimberly Brafford R. President Small-Business (50 or fewer emp.) 11/16/2021 "President" 5/5 What do you like best about FieldEdge? I love the ease of seeing what is on the dispatch board for the day. My favorite feature is the email/text to customers reminding them to call us to schedule their maintenance call. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? I which you could add multiple pieces of equipment with install dates, warranty dates, etc at one time and not just individually. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Calls aren't missed, integration with accounting software is amazing and very easy to do. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AS Ashley S. Human Resources/Accounting Small-Business (50 or fewer emp.) 9/22/2021 "Kyra Maher" 5/5 What do you like best about FieldEdge? Krya has been a lifesaver for our company. We started out with alot of bumps in the beginning and Kyra helped clean them up, gave us resources for training and continues to reach out and be a source of were to go. In regards to fieldedge we love the dispatching, the templates the customers recieve and the reports. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? The alerts are constant and it seems to be difficult to get someone to help and clear them out. They are not clear what they even are sometimes. Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Agreement reminders for customer and office as well as dispatching. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Mid-Market (51-1000 emp.) 9/17/2021 "The people at FieldEdge make the company." 5/5 What do you like best about FieldEdge? We like how FieldEdge ties jobs together. Review collected by and hosted on G2.com. What do you dislike about FieldEdge? Customer searches can be tough sometimes Review collected by and hosted on G2.com. Recommendations to others considering FieldEdge: We recently started with FieldEdge. There is still some learning that we are working on. The people at FieldEdge are amazing! From the first person we talked with for a demo, through set up, onboarding, technical assistance, and to our coach, everyone has been great to work with as well as knowledgeable, explaining procedures in an easy to understand manner. FieldEdge integrates well with several programs. We use the integration with QuickBooks, our VOIP, Docusign, and FleetSharp. We recommend them and the program to any service related business! Review collected by and hosted on G2.com. What problems is FieldEdge solving and how is that benefiting you? Consolidating information, easy to use app in the field, make a smoother operation. Review collected by and hosted on G2.com. 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