Very convenient to use. Excellent support! Review collected by and hosted on G2.com.

With current pandemic ServiceBridge help us to operate mobile and staff working from home. Review collected by and hosted on G2.com.

I have been using ServiceBridge for a couple of years now and I really like that I have easy access to all the information for each of our clients in one spot. I love the "activity notes" as I use them with each client phone call and questions so should I need a ready reference, all I have to do is look there. Review collected by and hosted on G2.com.

Nothing yet, I like all the features that I am using. Review collected by and hosted on G2.com.

The constant improvements made in streamlining the processes. Review collected by and hosted on G2.com.

Processing a refund is cumbersome and not clear or easy to use. Review collected by and hosted on G2.com.

From creating a customer profile to invoice, the application makes it very efficient in capturing all the required data. Review collected by and hosted on G2.com.

Refunds. Refunding has always remained a confusing task. When to process an overpayment vs refund receipt. Hard to track. Review collected by and hosted on G2.com.

We like how easy it is to add people and how the program makes our work flow easy Review collected by and hosted on G2.com.

The only issue we have is that there is no way to change the confirmations status straight from the calendar Review collected by and hosted on G2.com.

Real time status update of all fleet technicians.

Job creation and detail

Works well with IPad and Iphone Review collected by and hosted on G2.com.

Reporting could be stronger

The cost is on the higher end for similar products Review collected by and hosted on G2.com.

We searched for quite a while for a field services CRM for our nationwide franchise, and actually went with the big name in the industry only to be disappointed by too many broken promises. When we finally met with the folks at ServiceBridge it was apparent they were different. Our team was impressed by everything it did right out of the box, but what impressed us most was their sales team was honest and forthcoming about what it didn't yet do. It was a refreshing change from the "promise the moon and ask forgiveness later" sales pitch we'd been so used to. In the end, ServiceBridge did 90% what we needed it to do and their developers have been hard at work getting us the other 10% of the way there. Review collected by and hosted on G2.com.

The reporting system is a bit clunky, but ServiceBridge has been working with us to help us get exactly the reports we need out of it. The data is there (which is a huge deal for us) it's just taking a bit longer to get the reports that we need from it. Review collected by and hosted on G2.com.

Their whole team is very responsive and are very responsive to questions. They also listen and take our feedback into consideration for their future growth. We have received numerous compliments already for the overall quality and appearance of estimates we can now deliver using their system. Looking forward to growing our relationship further with the ServiceBridge team. Review collected by and hosted on G2.com.

A few bugs with the app but they are good about getting them corrected right away once they are aware of the problem. Review collected by and hosted on G2.com.

automation, intuitive, concise.. Service Bridge has changed my outlook about the future of the company. Review collected by and hosted on G2.com.

Its in a roll out phase, so there is some fine tuning to be done. I'm not sure that the upper levels have done the best job of getting the details of what needs to be fine tuned, the details that occur in the field and in the office from day to day, to flow to the people at SB in order for them to make changes... Review collected by and hosted on G2.com.

The ease of scheduling appointments and finding customer information Review collected by and hosted on G2.com.

The cost per user is extremely high to use Review collected by and hosted on G2.com.