# ThirdChannel Reviews **Vendor:** ThirdChannel **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 26 ## About ThirdChannel Since 2012, ThirdChannel has been transforming how brands execute at retail. We combine advanced retail intelligence technology with an exceptional network of in-store experts to deliver real-time visibility, consistent brand representation, and measurable performance improvement across every location. Our mission is simple: to empower brands and retailers with the insights, tools, and people they need to win at the shelf. By blending data-driven technology and human connection, ThirdChannel ensures your brand not only looks its best in-store but also performs its best. We specialize in operationalizing retail strategies for leading corporations across industries—from merchandising and product education to field team management and experiential activations. Every program is powered by real-time data and expert field talent carefully matched to your brand’s unique goals, category, and retail environment. ThirdChannel’s platform is designed to move beyond analytics—to turn insights into immediate impact. Our partners gain access to: - Real-time store visit insights that highlight performance, opportunities, and compliance gaps. - Dynamic performance dashboards for visibility across markets, stores, and campaigns. - A mobile-first app that empowers reps to complete merchandising, training, and events directly in-store, ensuring accuracy and accountability. This end-to-end system bridges the gap between strategy and execution, creating a seamless connection between headquarters, field teams, and retail partners. ## ThirdChannel Pros & Cons **What users like:** - Users value the **excellent customer support** of ThirdChannel, highlighting their responsiveness and flexibility in addressing needs. (1 reviews) - Users appreciate the **ease of use** of ThirdChannel, finding navigation and integration remarkably straightforward and efficient. (1 reviews) - Users appreciate the **easy access** to VM Representatives and live reporting, enhancing communication and support. (1 reviews) - Users highlight the **easy integration** of ThirdChannel, facilitating seamless team coordination and efficient navigation. (1 reviews) - Users appreciate the **easy integrations** with ThirdChannel, facilitating seamless communication and efficient workflow management. (1 reviews) - Navigation Ease (1 reviews) - Real-Time Data (1 reviews) - Setup Ease (1 reviews) - User Interface (1 reviews) ## ThirdChannel Reviews ### 1. Outstanding Support and Real-Time Insights Elevate Our Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel C. | Team Leader - Wholesale In-store Experience, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about ThirdChannel?** I love that you can be in direct contact with the VM Reps in the field and see live reports as they make store visits. The customer service team at TC has also been so great to work with, very flexible and always there to resolve any questions or needs my team has had. Ease of use and ease of integration of team members and ease of navigation of their website is amazing as well. **What do you dislike about ThirdChannel?** We have experienced several changes in our VM representatives, and we enjoyed working with those who have moved on. The team in the field is not always consistent, which can be challenging. While we have not encountered any professional issues, it is always difficult to lose great people once you have become accustomed to working with them. **What problems is ThirdChannel solving and how is that benefiting you?** TC is being sure that our brand shows up looking its best in the environment we are in, extending our relationship with store employees and gaining marketshare in-store for our products. They also give us a great insight to what is happening in the field, in our stores and with our customers. **Official Response from Gina Caliendo:** > Thanks so much for the thoughtful feedback! We’re so glad ThirdChannel makes it easy for you to stay connected with field teams, gain real-time visibility in stores, and keep your brand showing up its best. We truly value your partnership and your kind words about our customer success team. While field team transitions can be tough, we’re always focused on building consistency and empowering every rep to deliver retail excellence. We’re proud to help your brand win at retail! — The ThirdChannel Team ### 2. Our partnership with ThirdChannel is incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about ThirdChannel?** ThirdChannel has top notch support! I could not run our company's demo program without our account manager, Cathy. She truly keeps everything running smoothly in our program and is so well-organized and intuitive. She really understands what we need and and executes requests quickly and efficiently. I could talk about her all day! ThirdChannel also takes great care of their brand ambassadors. They are treated with the utomost respect and kindness. It's been a wonderful experience all around. **What do you dislike about ThirdChannel?** The only feedback I have (which is on ThirdChannel's development radar) is for there to be improvement within the consumer engagement section of the visit report where brand ambassadors record which products and how many of each they sell. We would love to see a dropdown menu for a brand ambassador to choose what they sold during their demos within the visit reports versus an individual product question. Our company sells a wide array of products, so we are looking forward to this becoming a feature in the near future! **What problems is ThirdChannel solving and how is that benefiting you?** I primarily manage our company's demo program, but also have other responsibilities in our organization. ThirdChannel is a true partner in co-managing our demo program. I would not be able to execute a successful program without them. Sampling/demo programs take a lot of tender love and care. The brand ambassadors require ongoing education, periodic communication from the brand and general support (payment, product focus, store questions, etc). Our account manager really takes on most of this and the feed feature enables me to have that brand connection which is really important. It is an easy way for me to communicate with our team and cheer them on for doing a great job. ### 3. Working with 3c **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about ThirdChannel?** the team, the people, the platform, customer support, **What do you dislike about ThirdChannel?** Data can be hard to track if there are changes to surveys/check ins. Website/app can be have some occasional issues. **What problems is ThirdChannel solving and how is that benefiting you?** finding issues in store that are haooenign in real time ### 4. Best place to share your knowledge and expertise with like minded people **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur R. | Quality Assurance Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** Needle is a supportive and stress free work environment that encourages you to be yourself while also giving you an incredibly flexible schedule. Needle values you as a human being instead of just a worker. **What do you dislike about ThirdChannel?** The downsides aren't very much but possibly it could be said the lack of hours could be a downside. It can be difficult to connect with many people at one time which can be frustrating to some. **Recommendations to others considering ThirdChannel:** It's an excellent way to connect customers with people that know the products and can convey the information in a friendly way that any one can understand. **What problems is ThirdChannel solving and how is that benefiting you?** Needle is helping me realize how important it is to have human based interactions with customers and potential clients and not just have a business front personality. Sometimes people love it if you can act like an everyday person does. ### 5. It's a great gig for passionate people to make a few extra dollars and get cool products **Rating:** 5.0/5.0 stars **Reviewed by:** Ben P. | Software Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** I love being able to jump online and chat for an hour or two, when I want. While my community is more locked to a schedule, some busier communities have "freeskating" opportunities to take work when and if you want. I've been at it a LONG time and have customers who regularly come back looking for my insight. And, along the way I've made some money and earned a TON of products too. **What do you dislike about ThirdChannel?** Depending on the time and the community, things can get a little slow at times. Communities are all setup differently for this reason. While I've been consistent over the years with my first community, I've been able to chat for 3 others over the years -- each has it's own feel and intensity. As long as you know your products, though, and stay positive, it's rarely difficult. **What problems is ThirdChannel solving and how is that benefiting you?** I'm able to help customers make informed purchases. The products that my team's community sells are VERY technical and these are not answers they could just find with simple google searches in most cases. When we help the customer understand the process and the products, purchasing online becomes a lot less intimidating. We also do a lot to combat false information that is spread by brick-and-mortar businesses about online sales in our industry. ### 6. Strong and effective partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Tracy F. | Manager of Customer Service, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** The team at Needle is a pleasure to work with and have been great partners in implementing effective methods to drive growth year over year. They are swift to action any requests and instrumental in employing strategies that will enable us to achieve our sales goals. They take personal ownership of our business and are invested in striving to deliver an outstanding customer experience. The platform is user-friendly and provides insightful reporting across a vast breadth of metrics. The best practices they follow have been the primary reason that I have recommended their services to others seeking a reputable partner in this space. **What do you dislike about ThirdChannel?** I don't have anything in particular that I dislike **Recommendations to others considering ThirdChannel:** I highly recommend considering Needle if you are looking to implement a Chat platform that is user-friendly, dynamic, and engaging. **What problems is ThirdChannel solving and how is that benefiting you?** We are satisfying needs of customers who choose to reach out using the Chat feature for instant gratification instead of having to call in to speak to an agent. The benefits have been countless - we have seen elevated conversion rates, higher average order value, and higher than expected compounded annual growth rate year over year for the past several years. ### 7. Great gig for Customer Service Professionals **Rating:** 0.0/5.0 stars **Reviewed by:** Greg M. | Chat Advocate for Needle, General Manager for my day job, Brewer-Garrett, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** When you hear from a customer, "I would have spent hours looking for that, and you found it in minutes, thank you so much!" or "Wonderful communication and fast response, I bought because of this chat service" you smile from ear to ear as you know our competitors are not providing that same service. You can set your own hours and make as much as you want to make. Occasional contests help to keep people on their A-game and make the chatting experience just a little more fun. Great group of advocates, too. We chat amongst ourselves as well, sharing best practices, helping others when we can, and cracking a few jokes here and there. The experience also helps me to personally keep up with the changes and trends in technology that not only can provide value to those I chat with, but also with my professional career. **What do you dislike about ThirdChannel?** Sometimes you chat with jerks. Sometimes you chat with trolls. Sometimes you chat with customers that can't appreciate the effort you put into their search, only to have to give them an answer they don't want to hear. That can be disappointing, but those that appreciate our work are much more prevalent than those that don't. **Recommendations to others considering ThirdChannel:** Great side hustle **What problems is ThirdChannel solving and how is that benefiting you?** Finding the right technology for customers that meet their business needs and objectives. ### 8. Incredible service for all sites **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Hardlines Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** The expertise of those chatting is what makes Needle unique compared to other services. Their advocates know the products and services they are chatting for backward and forward and bring a significant value to the company they are supporting. **What do you dislike about ThirdChannel?** Everything has been wonderful. There isn't anything I have disliked at this point. **Recommendations to others considering ThirdChannel:** From my experience using Needle, providing the most amount of information for their advocates makes the experience more unique than other services I have experienced in the past. Whether it is products being sold or services being provided, arming the advocates with the most information will make the experiences with customers better and more complete. **What problems is ThirdChannel solving and how is that benefiting you?** Getting customers the right equipment for their game has been vital. Advocates knowing their product and what will work for the customer helps drive product and, ultimately, sales. ### 9. Great experience and easy integration. **Rating:** 5.0/5.0 stars **Reviewed by:** John P. | Customer Service Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** Its awesome knowing that they have experienced chat support agents that understand customers needs and clients products. Flexible hours that can be set depending on website traffic hours. Program can alert chat support when there are customers browsing the site and notify them that customers may need help. **What do you dislike about ThirdChannel?** The ability for customers to turn the chat option off when browsing sites. Pop ups on all pages. But that is a small detail compared to the positives. **Recommendations to others considering ThirdChannel:** Provide as much background on products and technical info as possible **What problems is ThirdChannel solving and how is that benefiting you?** Customers answers and issues are quickly resolved. Less phone calls to retail locations. Allowing more focus on day to day operations. Chat agents realize when an issue may need to be escalated, and allowing higher customer satisfaction with the clients site and order process. ### 10. Needle is a fantastic asset & resource for business sales/profits with personalized & expert advice. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2021 **What do you like best about ThirdChannel?** Needle provides me a path to have all my questions are always answered fast, accurate and with friendly personalized expert advice. **What do you dislike about ThirdChannel?** Needle has everything covered, and there are no downsides to using Needle at all. **Recommendations to others considering ThirdChannel:** Needle is the best asset to any shopping experience to service your customers with their shopping experience. **What problems is ThirdChannel solving and how is that benefiting you?** Needle helps me solve all my business questions, provides the assets and information I need, and benefit from the services they provide. ### 11. One of the best side gigs out there. Have loved every minute of my time with Needle! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason L. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** Flexible schedule options and great pay. I am able to chat about a sport and company I love. Needle is always working hard to listen and accomdate the needs of it's Advocates in conjunction with the brand. All the members of the team are educated in our field and a tremendous resource for information and knowledge about products and gear. **What do you dislike about ThirdChannel?** Don't always have all the answers to help chat clients out. Often have to defer to the brand's main customer service center and phone number due to lack of ability to help in certain situations. Certainly understand our limited capactiy as Advocates but wish we could do it all for the customer. **Recommendations to others considering ThirdChannel:** Needle is a great company to work for and partner with. Honestly, don't have a single bad thing to say about what they do for both their brands and the Advocates they hire to work for them. **What problems is ThirdChannel solving and how is that benefiting you?** Helping golf customers answer critical buying decision questions in real-time allows them to make confident equipment purchases directly on the company's website. This allows them a greater enjoyment of the game with the right clubs in hand after the purchase and increased loyalty to the brand we work for due to the unique service Needle offers. On behalf of the brand we are able to capture online sales at a higher rate due to the assuring confirmation and product information we are able to provide the customer and lead them right up to the checkout process. ### 12. Fun chatting with similar interests **Rating:** 5.0/5.0 stars **Reviewed by:** Phuong H. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** Most helpful is the team oriented atmosphere. Everyone is willing to help. Allowing us to work during own time and schedule our own time slots. **What do you dislike about ThirdChannel?** How information for product is being communicated. **What problems is ThirdChannel solving and how is that benefiting you?** At Needle, we are solving question customers have via chat. We can provide on demand answers with web links with our personal input. I realize our answers for customers can impact what they decide on and this gives me a lot of confidence in what I know. If a customer is satisfied with my answer it shows I know what I am talking about and gives me encouragement to go the extra mile. ### 13. Amazing Business Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Kristyn P. | Customer Service Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** Communication is key to running a successful business. Needle demonstrates strong and accommodating communication and they are incredibly adaptable to the fast moving world of eCommerce. **What do you dislike about ThirdChannel?** Not necessarily a dislike, but an option to create a partner to partner chat, outside of the dashboard would be a wonderful option rather than having to communicate through email or meetings alone. **What problems is ThirdChannel solving and how is that benefiting you?** Covering a large portion of customer communication which cannot be captured through phones and emails alone. Due to this, sales are at a much higher value via chat than other means. ### 14. Awesome company to help match brand advocates with customers seeking answers **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** Needle matches brand advocates in the field to be able to answer questions with customers seeking answers. You get passionate product users who get to help those seeking your products. **What do you dislike about ThirdChannel?** There isn't anything I dislike about Needle. **Recommendations to others considering ThirdChannel:** I would recommend looking into the platform and trying out some test chats offered to see how effective this platform can be **What problems is ThirdChannel solving and how is that benefiting you?** Needle's platforms provide a way for experts - those in the field already - to hop and help customers on a personal level - not a robot - not a person trying to make a sale - but a peer who can connect on a personal level with the customer - like shopping with a friend you've never met. ### 15. Needle Helps Me Reach Customers of my Preferred Brand **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** It's a very easy-to-use Platform. I can log in to the Platform and be chatting instantly. The schedule is very easy to add or drop hours. The sound option helps me toggle between Chats. I've come to rely heavily on sounds! Points are updated live to my Total. **What do you dislike about ThirdChannel?** Transcript History. Sometimes, I would like to filter historical chats for myself. It would be nice to review my chat responses from the past. But, I have to find myself within the pages. There is no export option either. Also sometimes, there are sound issues that requires clearing out cookies and cache. **What problems is ThirdChannel solving and how is that benefiting you?** As mentioned above in the dislike section, no sound issues requiring clearing out cookies and cache. ### 16. Great Customer Service Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2021 **What do you like best about ThirdChannel?** My experience with Needle comes through the CDW website. Having someone walk through the options available on that website is an excellent service. It isn't easy to wade through all that is available. However, with a Needle representative, it's easier to look at what's available and decide what will meet the need. What's more, sometimes the Needle representative can point out options that would fit the need better I would have located on my own. It's a great customer service experience. **What do you dislike about ThirdChannel?** The representatives I've talked to are professional, curteous, and quick to respond. Sometimes getting a chat box takes a while initially, but once the chat begins, each session has been helpful. **What problems is ThirdChannel solving and how is that benefiting you?** There are a ton of issues a Needle representative has assisted. They helped find the laptop that would meet my need. Then they can help find the projector that will be bright enough for my room. Then they can locate a PowerPoint presenter that will work via a Bluetooth connection. From one need to the next, the Needle representative makes the process easy. ### 17. Dedicated Product Ambassadors make Needle Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about ThirdChannel?** First, I love that Needle hires qualified, experienced representatives for chat consultation. Everyone I have spoken or worked with has been professional, skilled, highly educated, and dedicated. Their expertise is appreciated, particularly when trying to find a hard to locate product or an alternative to products that are out of stock. Needle representatives are responsive, and work quickly to answer questions without a long wait time. There's nothing I hate more than visiting a site with chat-based support, only to have the conversations feel like they are pulling teeth. I've never had this experience with any Needle consultant. I also like the authenticity of their representatives. At no time do I feel like I am receiving canned, macro-driven responses. It feels like I am having an actual conversation with someone who honestly cares. **What do you dislike about ThirdChannel?** Needle representatives sometimes do not have all of the resources necessary to answer questions. Questions about inventory, quotes, or purchasing often have to be escalated. **What problems is ThirdChannel solving and how is that benefiting you?** The need for chat-based sales support and decision making. ### 18. Great company **Rating:** 5.0/5.0 stars **Reviewed by:** Rich P. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** Flexible work hours and no pressure to take days off. Challenging but always fun, have met some great people and made some friends along the way **What do you dislike about ThirdChannel?** the console needs a little updating so it is more flexible to work with **What problems is ThirdChannel solving and how is that benefiting you?** Great for building that communication skills with customers and getting the right info to them in a timely manner ### 19. Solid option if you don't have your own internal team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** The simplicity and performance. Needle offloads the need for internal resources and management while driving increased engagement and conversation rate on our site. **What do you dislike about ThirdChannel?** There are some questions Needle chat advocates can't answer due to limited connectivity with our backend systems. Not saying this isn't possible, but not something we have setup. **What problems is ThirdChannel solving and how is that benefiting you?** Without Needle, we currently wouldn't have chat support as we don't have an internal team built out for this. Needle has led to a better customer experience on our site and improved conversion rates. ### 20. Good platform for honest conversations with your customers; educate those who chat for best results **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** Being able to talk to a live person instead of a bot. Customers are glad to get personal service with actual product experience. **What do you dislike about ThirdChannel?** Not all chat advocates are completely informed on products. Be sure to provide good training and information on your product. **What problems is ThirdChannel solving and how is that benefiting you?** Help customers with sizing. Cuts down on returns. Personal chats help build sales. ### 21. Good overall experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about ThirdChannel?** Flexibility of schedule and work from home **What do you dislike about ThirdChannel?** Lack of information from product company **Recommendations to others considering ThirdChannel:** Great side work **What problems is ThirdChannel solving and how is that benefiting you?** Staying employed and making extra money without disrupting my full time job ### 22. Needle Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2021 **What do you like best about ThirdChannel?** Live people to help with advice and help **What do you dislike about ThirdChannel?** Nothing that I know of. Everything looks good **What problems is ThirdChannel solving and how is that benefiting you?** Client site issues. Needle is helping to resolve the issues. ### 23. Needle **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about ThirdChannel?** Needle gives the opportunity for our sales team to chat with potential students. **What do you dislike about ThirdChannel?** We don't like how it appears on every page and takes a lot of effort to get it removed. **What problems is ThirdChannel solving and how is that benefiting you?** Enrolling leads who don't like to talk on the phone. ### 24. Great up to date marketing tool to drive sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2017 **What do you like best about ThirdChannel?** The chat function and the ability to drive more traffic and improve the experience for the customer which ultimately will drive sales **What do you dislike about ThirdChannel?** Small and not a lot of people I feel are aware of it **Recommendations to others considering ThirdChannel:** Try it! Can’t hurt! **What problems is ThirdChannel solving and how is that benefiting you?** Engaging by using chat and creating a much better user/customer experience ### 25. Decent platform for live chat. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2015 **What do you like best about ThirdChannel?** I like the ability to have multiple agents, and have the chat appear on the site only when an agent is available. **What do you dislike about ThirdChannel?** Reporting and analytics could be improved. Difficult to get help from Needle support. **What problems is ThirdChannel solving and how is that benefiting you?** Nurture prospective students when they are on our site. ### 26. One of the most underrated products out there **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2015 **What do you like best about ThirdChannel?** Reliability of the company and innovation of the product **What do you dislike about ThirdChannel?** Its difficult to sell internally, there is not typically an existing solution you can "replace" or compare it to **Recommendations to others considering ThirdChannel:** Its difficult to find a cost center for the Needle bill and its difficult to compare it to the solution you have now, but there is a reason its difficult. Its unlike anything you've seen before and In my experience, its well worth the risk. **What problems is ThirdChannel solving and how is that benefiting you?** Needle gives the ability to maximize the relationships with top fans/advocates, ability to scale customer service efforts within minutes, ability to add innovative technology with minimal development efforts. ability to bring the in store experience to online, where you are not just shopping with sales reps at your disposal, but with other customers at your disposal. the incremental revenue we were able to make was shocking. Using Needle is the closest thing I see to being able to measure the money you're leaving on the table. ## ThirdChannel Discussions - [What is the best place to implement this for my own website that I’m creating?](https://www.g2.com/discussions/50704-what-is-the-best-place-to-implement-this-for-my-own-website-that-i-m-creating) - 1 upvote - [View ThirdChannel pricing details and edition comparison](https://www.g2.com/products/thirdchannel/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+20%3A34%3A57+-0500&secure%5Bsession_id%5D=d149a0a3-7307-491d-ba8f-e292a4446731&secure%5Btoken%5D=fd3dbf019d09daee2543714b0c1b86debdca5f675ad7e850376dfa9a8dcd4f94&format=llm_user) ## ThirdChannel Features **Planning** - Strategy - Activities - Territory Management **Data Management** - Consolidation - Data types - Correction - Cleansing - Validation **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Collaboration - Data Collection **Analytics** - KPIs - Reports and Dashboards - Predictive analytics **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Performance** - Team - Retailer - Compliance **Mobile** - Mobile application **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Platform Additional Functionality** - Cloud **Integration ** - Marketplace - Retail POS - Other software **Agentic AI - Field Service Management** - Proactive Assistance **Agentic AI - Retail Analytics** - Cross-system Integration - Adaptive Learning - Proactive Assistance ## Top ThirdChannel Alternatives - [Skedulo](https://www.g2.com/products/skedulo/reviews) - 4.1/5.0 (420 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,921 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,629 reviews)