![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
UR

Verified User in Retail

Enterprise (\> 1000 emp.)

12/23/2021

"The best Retail Crowd test application"

5/5

What do you like best about Field Agent?

Field Agent allows us to create a mystery shopping program and surveys in which actual customers perform tasks and share their reviews which will be truly helpful in analyzing our business and correcting the issues if any. Mainly this is more useful when we have multiple branches, and we need to know how customers value a specific branch. Review collected by and hosted on G2.com.

What do you dislike about Field Agent?

At times, some tasks will be incomplete due to a lack of participants, and it would take a long period to get the results. This usually occurs if the business is located in remote locations. Review collected by and hosted on G2.com.

What problems is Field Agent solving and how is that benefiting you?

Once we have multiple stores setup for a business or if we have a specific product sold in various retailers and want to know how customers feel about the product or if we want know how/what promotions each stores have to market our product, Field agent plays the best role in helping us get answrs. Field agent recruits independent contractors who can perform tasks like Product experience insights, Mystery shopping, and so on, where customers capture multiple photos of the product in the store, and also share their shopping experience and product review as well. This will provide great insight about the business end to end from a customer journey perspective. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

See what 13 reviewers think of Field Agent

4.5 out of 5 · Verified reviews from real users

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