---
title: Fidelity PMS Reviews
meta_title: 'Fidelity PMS Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Fidelity PMS works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2026-01-13'
parent_category:
  name: Hotel
  url: https://www.g2.com/categories/hotel
---


# Fidelity PMS Reviews
**Vendor:** MAIS Systems  
**Category:** [Hotel Management Software](https://www.g2.com/categories/hotel-management)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Fidelity PMS
Hotelinco is an online front office system designed for the specific needs of small and mid-sized hotel business: small hotels, boutique hotels, apartments.




## Fidelity PMS Reviews
  ### 1. Easy to understand user interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.)

**Reviewed Date:** September 18, 2022

**What do you like best about Fidelity PMS?**

The most helpful about Fidelity PMS is the evaluation and analysis flow and presentation. It is the best part as it guides first-time users on how to work through the software.

**What do you dislike about Fidelity PMS?**

I sometimes feel that they can enhance their presentation's graphing side, amend the use of commands/tabs, and reduce those as sometimes we are clicking unnecessarily to reach the goal.

**What problems is Fidelity PMS solving and how is that benefiting you?**

I work in the Financial Planning business segment, and it helps me present the client's needs and requirements and I benefit from it by getting more customer interaction and business



- [View Fidelity PMS pricing details and edition comparison](https://www.g2.com/products/fidelity-pms/reviews?open_modal_url=%2Fproducts%2Ffidelity-pms%2Fwishlists%3Fhost_path%3D%252Fproducts%252Ffidelity-pms%252Freviews%26source%3Dsticky_header_pin&section=pricing&secure%5Bexpires_at%5D=2026-08-08+21%3A13%3A53+-0500&secure%5Bsession_id%5D=73f24188-d513-4da6-a452-1dac88c9cfe5&secure%5Btoken%5D=d85f48c77b3c6c1fe0bc077a5b37fdff65967022305bd71f725cc00274869fad&format=llm_user)

## Fidelity PMS Features
**Property Management**
- Room Inventory
- Revenue Management
- Facility Maintenance
- Distribution Management
- Multi-Channel Distribution
- Discount Management
- Reservations Management
- Restriction Management
- Promotions Management
- Employee Management
- Channel Management
- Task Management
- Billing Rate Management
- Template Management
- Price/Margin Management
- Booking Management
- Contact Management
- Multi-Channel Management
- Availability Management
- User Management
- Calendar Management
- Invoice Management
- Inventory Management
- Front Desk Management
- Housekeeping Management
- Maintenance Management
- Website Management
- Guest Experience Management
- Email Management
- Communications Management
- Reviews Management
- Tax Management
- Document Management
- Work Order Management
- Spa/Activity Management
- Financial Management
- Rate Management

**Guest Management**
- Central Reservation System
- Marketing and Loyalty Programs
- Guest Messaging
- Multi-Channel Marketing
- SMS Messaging

**Staff Management**
- Housekeeping
- Shift Scheduling
- Maintenance Scheduling

**Platform**
- Reporting and Analytics
- Channel Manager Integration
- Website Integration
- Channel Analytics

**Agentic AI - Hotel Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Multi-Language
- Marketing Automation

**Additional Functionality**
- Billing & Invoicing
- Reporting & Statistics
- Multi-Location
- Event Calendar
- Mobile Access
- Customizable Reports
- Customizable Fields
- Accounting
- Online Booking
- Customizable Branding
- Room Booking
- Email Templates
- Electronic Payments
- Data Import/Export
- Search/Filter
- Real-Time Data
- Dynamic Pricing
- Multi-Channel Sync
- AI Copilot
- API
- Alerts/Notifications
- Kill Switch
- Drag & Drop
- Customizable Templates
- Credit Card Processing
- Activity Dashboard
- Generative AI
- Payment Processing
- Multi-Currency
- Point of Sale (POS)
- Customer Database
- CRM
- Customer History
- Availability Indicator
- Ratings/Reviews
- Data Synchronization
- Built-in Accounting
- Guest Check-in/Check-out
- Single Property

## Top Fidelity PMS Alternatives
  - [SkyTouch Technology](https://www.g2.com/products/skytouch-technology/reviews) - 4.5/5.0 (108 reviews)
  - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - 4.4/5.0 (61 reviews)
  - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - 4.2/5.0 (63 reviews)