Felora – AI-Powered Customer Feedback & Reputation Assistant Felora is an AI-driven feedback and reputation management solution designed to help businesses in hospitality, retail, healthcare, and service industries better understand their customers and take action in real time. With Felora, companies can seamlessly collect impressions, measure satisfaction, and turn valuable feedback into business improvements and stronger online reputations. At the core of Felora is an intelligent virtual assistant that engages directly with guests through QR codes, tablets, or digital touchpoints. Customers can privately share their thoughts on service quality, food, ambiance, staff behavior, or overall experience. Felora uses AI conversation flows to make feedback easy, fast, and natural, encouraging more guests to participate compared to traditional surveys. The platform is designed to separate positive and negative feedback for maximum impact. When a guest is satisfied, Felora proactively invites them to leave a public review on Google or TripAdvisor, boosting the company’s online visibility and reputation. On the other hand, if feedback is negative, it stays internal and confidential, automatically creating tasks for management and staff to address issues before they escalate. This dual approach ensures that companies grow their positive online presence while continuously improving operations behind the scenes. Felora’s real-time dashboard provides managers with actionable insights into customer satisfaction trends. From tracking daily service performance to analyzing long-term patterns, businesses can clearly see what drives guest loyalty and what requires improvement. With AI-powered analytics, Felora highlights recurring issues, detects shifts in sentiment, and gives recommendations for improvements, helping managers make informed decisions quickly. The solution is simple to implement and scale. Whether you run a single café, a hotel chain, or a large retail brand, Felora adapts to your business. QR codes can be placed on menus, receipts, tables, or packaging, turning every customer interaction into an opportunity for engagement. With Felora, businesses gain: - Higher review rates on public platforms - Increased guest satisfaction and loyalty - Real-time issue detection and resolution - Data-driven insights into service performance By bridging the gap between private feedback and public reputation, Felora empowers businesses to strengthen trust, improve customer experiences, and grow faster in a competitive market.