Our team of 40 agents has been using Fello, with about 10 agents currently assigned seats. We manage roughly 30,000 leads and bring in additional traffic from Realtor.com, and so far we’ve been very happy with the platform.

With the help of Fello’s incredible support team, we’ve been able to engage with hundreds of leads that we likely wouldn’t have reached on our own. We’ve already set several appointments, and our email engagement rates are noticeably higher than before. Their team has also been instrumental in helping us build effective SmartLists and notifications for our unique system, which has made it easier for our agents to identify and call potentially hot leads at the right time.

The only challenge we’ve encountered is the per-seat cost. Because only a quarter of our agents need active access, paying for 40 seats isn’t practical for us.

Consistent weekly trainings to keep the entire team engaged and confident in the platform is our next priority.

Overall, Fello has been a strong value-add for our team and our clients! Review collected by and hosted on G2.com.

The per-seat cost. We would prefer to pay based on the number of leads we are nurturing, rather than how many agents we have on the team. There are too many agents that do not take full advantage of the systems we have to offer, so paying for another system for each of them is difficult to justify Review collected by and hosted on G2.com.

The automated emails that go out to our client base so even if we aren't in direct contact with them, they are still getting touches from our team! Review collected by and hosted on G2.com.

Sometimes when we have an active listing, it will still show up as a listing that we missed? It only happens with certain agents and I have learned to ignore it, but it is not ideal! Review collected by and hosted on G2.com.

Fello makes it incredibly easy to keep tabs on your database (even if they are making moves without you), WHICH allows you to decide if you want to double down on that relationship and try to win them back or let them go and clean your system. It's also organized very well - the dashboard is intuitive, and it's SO easy to get help from the support team and from your point of contact. I work with a lot of different software and tech companies, and Fello stands out because they really do work to answer in the most timely and efficient way possible (I love that they will send a Loom video - saving us all time). I love that while they have a well-built out helpdesk/video trainings/support documents, they don't rely on that as the end-all be-all and will jump into your business with you and help you get the system working with your already built business practices Review collected by and hosted on G2.com.

The sync / API connections are great - it would be nice if there was a two-way sync option or a way to track contacts directly in the platform for agent accountability. I can see how if you don't keep an eye on it the calls needed won't get made, and then the platform could "appear" to not be adding value - anything that would increase the accountability visibility to what movement was actually made on a person/contact in the system Review collected by and hosted on G2.com.

Before Fello we were constantly trying to find unique and different ways to engage our database without being annoying or redundant. Fello has given us the opportunity to gently reach out to each person in our database and ask the question that every home owner wants to know.... their value! This engagement has changed how we are interacting with our database because they raise their hands when they are curious, prompting us to take action and follow up! Review collected by and hosted on G2.com.

Finding the balance between manual updates and automations. Review collected by and hosted on G2.com.

The quality of the website that the end user gets with 4 or 5 valuations. My clients love it and I see them going back several times to see their valuations. The ability to personalize and brand, as well as the ability to use video as part of my lead follow-up in Fello. The fello community is also very supportive and helpful with advice, tips and tricks to use. The integration to my FUB is fantastic. Review collected by and hosted on G2.com.

I would like (or perhaps you have it and I just don't know) after I call someone, to be able to have them go to "the back of the line" and not see their profile always at the front. Review collected by and hosted on G2.com.

It takes the hassle out of selecting who to contact. With the Fello Lead score provided you can get in more quality calls. You can start utilizing the software immediately and learn as you go. Customer support and training ensures you are getting all Fello has to offer. Review collected by and hosted on G2.com.

I've noticed with common names the software will link addresses to clients that do not own a home yet. Review collected by and hosted on G2.com.

1. I like the lead score. I don't use it as a first choice of looking for high intent but I use it to confirm when I see a lead is active on FELLO its confirmation for me when I see a high lead score

2. I like the widget in FUB for a quick glance how often they are opening emails and clicking around to determine how serious of a seller they may be

3. I like the look of the dashboards from a agent perspective. Easy to read at a glance with the AI summaries

4. I find the values to be pretty close to what we think price would be

5. Ai summaries are fantastic and appreciated

6. The feature that shows you when a house is listed or sold is amazing. Wish it had more accountablity to it for the agents making it a bigger deal they missed the opportunity so admins don't have to but it's still great Review collected by and hosted on G2.com.

1. I dislike how agents are not able to see within the FUB profile the emails that get sent to the leads on their behalf in the cadiance to try to drive them to the dashboard. I think this would be helpful if they showed up under "emails" tab in FUB for the lead or even in "marketing emails" tab in FUB. As admin I tell the agents that FELLO sends them emails and they panic they can't see what was sent/when/where at a quick glance

2. I dislike the wording of the high intent actions "FELLO HOME VALUE" tag means they opened the email. Why not change to "FELLO VIEWED DASHBOARD" making it simplier to understand what the lead did "FELLO OPENED EMAIL". I feel the tags make it sound too complex (Submissions another too complex wording) instead of just telling us what the lead did since really all they can do as a customer is open emails, view dashboard, click button to request CMA. I am an admin and I'm still confused half the time what the lead actually did. Make it more simple wording for agents to understand quickly with less training from admins on what means what

3. I dislike how confusing the timeline for the lead is within FELLO for an agent perspective. It says what email sent, skipped in automation etc. it makes it too clunky. I don't think this is neccessary if you would just put these emails under "marketing emails' tab in FUB they could see it there

4. Take off the ability to call, email, text the lead from their FELLO profile. We want to train agents to do that via FUB within FUB and this confuses them that they think they need to have another browser open to work FELLO when really FELLO should be pushing the information to FUB and they can work the lead within FUB not FELLO

5. Make the "marketing" and "nonmarketing" better to understand. I am an admin and agent says "I want to stop the emails" I have to explain what ""marketing" and "nonmarketing" is. It's tiny on the left side. When it could be easy way for them to turn on and off without them needing to contact us cause they don't know how

6. Take off the tags on the FELLO. This isn't something that we want our agents to look at in FELLO. Thats a FUB thing

7. Make a easy 'copy and paste' ability to copy their dashboard within the widget in FUB so i don't need to go into FELLO click the property and copy dashboard. Quicker way from the widget would be helpful when sending emails and texting calling can grab quick and send it Review collected by and hosted on G2.com.

I really appreciate the visibility this tool provides into client activity, and I value having such a powerful resource to offer to almost anyone I encounter. The email notifications about missed opportunities are extremely helpful, and I also find the AI feature useful for generating quick talking points when reaching out to clients. Additionally, the integration with our CRM, Follow Up Boss, is seamless. Fello has become an essential part of our daily business operations. Review collected by and hosted on G2.com.

At the moment, we have not enabled the surrounding sales feature because it was providing our clients with inaccurate information. Since we are located in Texas, which is a nondisclosure state, I believe this is the reason for the data inaccuracies. Review collected by and hosted on G2.com.

The Fello platform is super sleek. We love the email automations and that the dashboard pulls from different data sources, providing our clients and prospects with a well-rounded look at their home's value. We have used Fello as a tool on listing appointments and it has really impressed both leads and past clients alike. It serves as a great way to reconnect with our sphere, too. We've only been using Fello for about a year or less but we're very happy with the platform and excited to continue diving in to all of the tools! Jamie Pedersen, our rep is also amazing. She is incredibly helpful and responsive. She is very knowledgable about the product and also presents new ways for us to utilize the platform which we are super grateful for! Review collected by and hosted on G2.com.

You do have to prompt your people that the "Welcome Email" almost always ends up in a spam folder, but I think this is an issue a lot of mass email providers have. We ran into some issues with our emails being backed up when we first imported our databases but Jamie and the support team we're able to very quickly address and solve the issue. Review collected by and hosted on G2.com.

What I like best is the ability that I can reach out with any questions or comments and you guys' are quick to respond and help me out. I also love having a weekly meeting just so I can get the most out of the platform Review collected by and hosted on G2.com.

I don't have any dislikes at the moment. Based on what I've learned and looked at, it seems like a great system, and very easy to use.

So again, no dislikes, and if there ever are, I know the Fello team would be able to explain something better in case "my dislike" is my ignorance. Review collected by and hosted on G2.com.