KK
Katharine K.
Customer Insight Manager
Mid-Market (51-1000 emp.)
"Excellent, personalised customer support"
5/5
What do you like best about Feefo?

Personalised support to help me use Feefo as a review platform for the company I work for, and Feefo aligns well with our company values (e.g., sustainability, excellent service, etc.). Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Manual process for uploading multiple contacts but it isn;t too painful and it works. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi Katharine,

Thank you for sharing your thoughts! We're so happy to hear that you're receiving personalised support and that Feefo aligns so well with your company's values.

We appreciate your feedback about the manual process for uploading contacts. We understand it can be a bit of a chore, and we'll certainly keep this in mind as we work on future improvements to make things even smoother.

The Feefo Team

Roscoe Rogers and Knight .
R
Roscoe Rogers and Knight .
Marketing Manager
Small-Business (50 or fewer emp.)
"Effortless for Clients, Slightly Confusing Navigation"
5/5
What do you like best about Feefo?

It is very easy for clients to leave a review Review collected by and hosted on G2.com.

What do you dislike about Feefo?

It is a bit confused to navigate sometimes Review collected by and hosted on G2.com.

SW
Shannon W.
Guest Services Executive
Small-Business (50 or fewer emp.)
"Easy and smooth to navigate, excellent feedback platform"
5/5
What do you like best about Feefo?

Good tools for data/analysing feedback. Very helpful staff. Smooth and easy to navigate around the platform. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Uploading the data from our booking system can be quite time-consuming sometimes, an integration would be good. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi Shannon,

Thanks for the great feedback! We're so happy to hear that you find our tools and staff helpful, and that you enjoy navigating the platform.

We appreciate you bringing up the time-consuming nature of uploading data from your booking system.

We're always exploring new ways to make our integrations more seamless and efficient, and your feedback is really valuable to us.

The Feefo Team

Verified User in Wine and Spirits
AW
Verified User in Wine and Spirits
Small-Business (50 or fewer emp.)
"Responsive team, useful trust signals"
4/5
What do you like best about Feefo?

Our point of contact is very responsive at short notice which is extremely helpful if anything comes up. Although we use Feefo a little differently to other companies, we have been able to collaborate together to make it work for us and generate important reviews that are displayed on our website and social media. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

It is more difficult for our business to effectively use it as intended. But, there are workarounds. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi there,

Thank you for sharing your experience! We’re so glad to hear that your point of contact is responsive and that we’ve been able to collaborate to make Feefo work for your unique business needs.

We appreciate your feedback about the challenges of using the platform in a non-standard way. It's great to hear that you've found workarounds, and we're committed to continuing to work with you to make sure Feefo is as effective as possible.

The Feefo Team

Mike W.
MW
Mike W.
Proprietor
Small-Business (50 or fewer emp.)
"Enhancing Customer Trust with Feefo"
4.5/5
What do you like best about Feefo?

Feefo provides a reliable platform for gathering customer feedback. Its user-friendly interface makes it easy for our business to collect genuine customer reviews. This helps us to enhance credibility and build customer trust. Support tickets are answered quickly and the Feefo customer service team are extremely helpful and well-informed. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

It would be useful to be able to see individual order numbers for each customer transaction submitted to Feefo, these could then be displayed on manage feedback section of the site. Review collected by and hosted on G2.com.

Guy R.
GR
Guy R.
Website Manager
Automotive
Mid-Market (51-1000 emp.)
"Great, trusted review platform, valued and recognised by customers"
5/5
What do you like best about Feefo?

Star ratings - promotional material that includes Star ratings is proven to perform more effectively and increase customer confidence Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Having to respond to reviews and keeping on top of the responses can sometimes be a challenge however overall I'm happy with the platform Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi Guy,

We're so happy to hear that our star ratings are helping to increase customer confidence and that you're happy with the platform overall!

We understand that keeping up with review responses can be a challenge. It's a great problem to have, but a challenge nonetheless! We have our AI Replies capablity that should be able to help with this so please speak to your Customer Success Manager on this if you haven't already.

The Feefo Team

See how Feefo improved
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Mid-Market (51-1000 emp.)
"Feefo Partnership"
4.5/5
What do you like best about Feefo?

Feefo's collaboration with partnerships. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Feefo doesn't have trending score matrix Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi there,

Thanks for your feedback!

We're glad to hear that you appreciate our collaboration with partnerships. We also appreciate you mentioning the lack of a trending score matrix. We are always looking for ways to enhance our reporting and analytics, and your suggestion is really helpful as we consider future features.

The Feefo Team

Ben F.
BF
Ben F.
Managing director
Small-Business (50 or fewer emp.)
"Easy implementation with good support."
4/5
What do you like best about Feefo?

Support responds quickly and do their best to help as much as they can. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

Some informative support on the Google feed would be useful. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi Ben,

Thank you for the positive feedback on our support team! We're glad to hear that they respond quickly and are doing their best to help.

We also appreciate your suggestion about providing more informative support on the Google feed. This is really helpful feedback, and we'll certainly keep it in mind as we enhance our support resources.

The Feefo Team

KU
Kate U.
Digital Marketing & Social Media Assistant
Small-Business (50 or fewer emp.)
"Quick and easy."
4.5/5
What do you like best about Feefo?

I love the fact that it's incredibly easy to use I've never used Feefo until starting at Blue Chip, and if there's ever anything I need help with, the team is very quick to respond and fix the issue. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

There isn't anything in particular I dislike. Review collected by and hosted on G2.com.

Response from Steven Powell of Feefo
Edit edit

Hi Kate,

We're so glad you've had such a great experience with Feefo since starting at Blue Chip!

It's fantastic to hear that you find our platform easy to use and that our team is quick to help whenever you need it. We’re thrilled that there’s nothing you dislike - that's what we love to hear!

The Feefo Team

NM
Natalie M.
Membership Specialist
Small-Business (50 or fewer emp.)
"Feefo saved the day! Amazing customer service. Staff went the extra mile to help!"
5/5
What do you like best about Feefo?

Zoe (and Dee) have been absolutely wonderful. Zoe has helped me get to grips with Feefo for Kings Camps. I'm new to my role and she was extremely supportive and patient too. Her help with our feedback emails has such a knock on effect. She has truly help our members not only review our camps but made it possible for us to reward them for their support. Review collected by and hosted on G2.com.

What do you dislike about Feefo?

FRom what I've seen so far, there's a lot to learn but Zoe has assurd me that she will be there every step of the way to help. Review collected by and hosted on G2.com.

Response from Bobby Thorpe of Feefo
Edit edit

Thank you for sharing, Natalie!

It’s wonderful to hear how supportive Zoe and Dee have been in helping you navigate Feefo, especially as you transition into a new role. The fact that Zoe’s assistance with your feedback emails has had a positive ripple effect is a fantastic example of how Feefo's personalised support can make a difference.

If there’s anything you’d like more guidance on, don’t hesitate to reach out!

The Feefo Team