Feefo is a fantastic platform for showcasing our customers' experiences. It's easy to use, and our account manager, Ollie Bond, is excellent - personable, helpful and proactive in ensuring we get the most out of the platform. Being able to share reviews on our social media channels helps highlight our great customer service. All in all, it's a great way to make it easier for potential customers to see why switching to Northern Energy gas is the right choice. Review collected by and hosted on G2.com.

Uploading 'Multiple Sales' usually takes at least a couple of attempts. When downloading the template and adding in my data, it won't upload the first time, but almost always takes further attempts, which is frustrating and time-wasting. Review collected by and hosted on G2.com.

Easy to use dashboard, and good support from the technical team when needed Review collected by and hosted on G2.com.

Nothing, we are happy with the product and customer support Review collected by and hosted on G2.com.

I appreciate the personalised contact with Janet Donovan-Mendy and the regular updates and reminders from her. The features are easy to use and upgrades are regular. Review collected by and hosted on G2.com.

Nothing - everything has been easy to use. Review collected by and hosted on G2.com.

data is easily accessible, being able to create reports for individual products Review collected by and hosted on G2.com.

i would prefer to be able to combine products in order to report data together. also would like to be able to share this combined data via a link to external individuals Review collected by and hosted on G2.com.

How easy it is to manage reviews and keep track of customer feedback Review collected by and hosted on G2.com.

There's nothing I dislike about Feefo it works perfectly Review collected by and hosted on G2.com.

The setup was smooth, and the team has been really helpful. Support is always available when I need it. Review collected by and hosted on G2.com.

I didn’t face any issues during my time using Feefo. Review collected by and hosted on G2.com.

The awards, they helps us standout in a crowded market. The automation helps, we set it up and let it run. Review collected by and hosted on G2.com.

Only thing that springs to mind is cost, but the ROI outweighs that Review collected by and hosted on G2.com.

Easy to use backend, fantastic technical customer support and a willingness to help the customers even if they end up rolling their sleeves up to do the work. Review collected by and hosted on G2.com.

A solution for initial integration for Magento 2.0 seems to be lacking, we had to put quite a bit of development work in to ensure connectivity. Review collected by and hosted on G2.com.

I appreciate the cost-effectiveness of Feefo compared to Trustpilot, which made the switch a logical decision for our company. The transition was smooth, thanks to the excellent support provided by Feefo’s team. In particular, their representative Dajana offered invaluable support by explaining tips to increase the number of reviews clearly and following it up with helpful instructions via email. The setup process was easy, which was a relief, and Feefo's supportive team made it a seamless experience. I find the automated system particularly useful because it efficiently manages tasks by automatically sending emails to customers, encouraging them to write reviews. This feature streamlines the review gathering process and integrates well with WooCommerce, my existing tool. Furthermore, the system's suggestion to personalize emails, alter send times, and promote engagement by replying to every review promises enhanced interaction with customers. I am very satisfied with Feefo as it aligns with my business needs, and I would willingly recommend it to others. Review collected by and hosted on G2.com.

I find the AI review writer tedious as it is too long. Review collected by and hosted on G2.com.

There's plenty to like about Feefo - verified customer reviews, service and product reviews in one email so you build up more product reviews (important for Google Shopping), easy to use interface, good choice of widgets. What sealed the deal for us was being able to add Treefo - it's great to know that we can contribute positively to the environment in this way. The onboarding team were great and when we hit a never-before-seen technical glitch, they stayed with it until it was resolved. Review collected by and hosted on G2.com.

Still finding my way around the dashboard and reports. Our main challenge has been choosing the right widget - at the moment, the widget we're using is making each product page look like a Feefo page as we've inadvertently chosen a widget that displays every review. Review collected by and hosted on G2.com.