The support is excellent and the fact that not just anyone can review without prooof of purchase. Review collected by and hosted on G2.com.

A little less known than their competitors Review collected by and hosted on G2.com.

What I like most is how easy Feefo is to use, and the way it lets us capture private feedback. We also really appreciate our Account Manager, Jan, and the fact that Feefo supports the businesses it works with, not just the customer. Review collected by and hosted on G2.com.

We’ve been having issues with the data upload feeds, and they can sometimes cause problems. Review collected by and hosted on G2.com.

Once you're used to the platform it's very easty to use and understand Review collected by and hosted on G2.com.

There are some questions that you can't customise that come across as a bit odd for B2B reviews - for example the NPS one that asks if you would recommend my company to family Review collected by and hosted on G2.com.

The Feefo platform is easy to use, and additional features such as instant comms, allows us to send instant feedback to our customers, and capture the positive emotion in the moment! Review collected by and hosted on G2.com.

Nothing! We have had Feefo for almost 10 years, and not had any issues Review collected by and hosted on G2.com.

Simple user interface and support desk has always been quick to respond with clear solutions. Review collected by and hosted on G2.com.

I haven’t encountered any issues so far. For the time being, the service has been great. Review collected by and hosted on G2.com.

What I like most about Feefo is that all reviews come from verified customers, making the feedback trustworthy and authentic. It's quick and easy for customers to leave a review, and can help future customers make informed decisions. Review collected by and hosted on G2.com.

That we have to upgrade to access some of the widgets. Review collected by and hosted on G2.com.

I’ve been working with Feefo for years, bringing them into every company I’ve worked for. Their genuine commitment to continuous improvement, ease of use, and outstanding customer service are at the heart of what we should all be doing right now for our clients.

There’s no better presentation than action, and Feefo continues to prove that through their work. I’ll continue to trust Feefo to support our initiatives in building the strongest customer relationships possible. Review collected by and hosted on G2.com.

One point to note — not a negative, but a consideration — is that our projects have long turnaround times. We don’t work with fast-moving, consumer-based products, so we don’t send review links as frequently. As a result, the platform can sometimes become costly relative to how often we need to use it. Review collected by and hosted on G2.com.

Feefo has been a pleasure to work with over the years. We use them as our review platform, and the support from our account manager Janet has been excellent. She’s always friendly and proactive, sharing useful updates and tips to help us improve our reviews.

The platform itself is easy to use - the reports are clear, and responding to reviews is straightforward.

Their support team is quick to reply to queries, and even the AI bot is genuinely helpful (a rarity these days!). Review collected by and hosted on G2.com.

Nothing bad to say :). Always been helpful Review collected by and hosted on G2.com.

The additional information we can collect from the customer Review collected by and hosted on G2.com.

Have had issues displaying images of products. Inconsistencies on data across campaigns. Poor reporting function on custom questions Review collected by and hosted on G2.com.

The dashboard is easy to use, which makes managing tasks straightforward. The service feels personable, and I appreciate how open they are to innovation and providing support. Life tends to get away with us so we don't find ourselves on the dashboard constantly however for the frequency of use which we do use it for, it does the job. THe implementation of it was straight forward and Ollie communicated well with our web dev team. Customer service is also great and responses are prompt. Feefo integrates with softwares we neeed it to integrate with so it's a nice all rounder. Review collected by and hosted on G2.com.

Like most things these days, it could be more affordable, and it would be helpful if new features were initially available for free trials. This would allow users to determine whether these additions truly enhance the value of their current subscriptions. Review collected by and hosted on G2.com.