i am a new user and trying to navigate the site. however our main contact Dajana is always very helpful and quick to respond to my questions Review collected by and hosted on G2.com.

sometimes the sales dont send and you have to check yourself to check if they have opened the invite. on a few occasions iv had to resent 2 or 3 times before they get the email Review collected by and hosted on G2.com.

Feefo is a very autonomous piece of software. Once it is implemented and data uploads are automated, there is very little input required (besides responding to reviews). The system is easy to use, doesn't change its user interface often and is a reliable piece of equipment.

We send at least 100 emails a day, and the system has never had an issue keeping up with us. Content to email campaigns or individual campaigns are easily updated and if you get stuck (which is rare) customer support or your account manager respond extremely quickly with a simple solution. NPS scores are easily calculated, with easy to understand analytics and dashboards. Would highly recommend! Review collected by and hosted on G2.com.

I do not feel like there is anything specific I would like to highlight here. If there has ever been an issue, it has been raised and resolved immediately. If nothing is available, you know that the feedback has gone to the development team for consideration. That said, things rarely go wrong! Review collected by and hosted on G2.com.

The ease of implementation combined with the ongoing support. Most platforms sign you up and then disappear, but Feefo feels genuinely partnered. Our account manager David Darby has been consistently hands-on in the 4 years since we launched on the platform - with regular check-ins and practical guidance that’s helped us embed reviews properly across the business rather than treating it as a bolt-on.

From a systems point of view, Feefo integrates cleanly into our customer journey and operational workflows, giving us structured feedback at scale without adding admin. It’s simple to deploy, easy for customers to use, and powerful once the data starts flowing. Review collected by and hosted on G2.com.

Honestly, there’s nothing standout negative. Like any platform, there are always areas you’d refine over time, but nothing that’s materially impacted our experience or adoption. Compared to many tools in this space, Feefo has been refreshingly straightforward to roll out and maintain.

If anything, the biggest challenge is internal rather than platform-led - making sure teams consistently act on feedback, which is more about change management than the software itself. Review collected by and hosted on G2.com.

It rounds out the products on our site nicely and gives consumers more much confidence in their research and eventual purchase. Review collected by and hosted on G2.com.

None from my side - I've not had a bad experience just yet! Review collected by and hosted on G2.com.

The Hub is easy to use and the 1 to 1 support I receive from Janet is fantastic. Review collected by and hosted on G2.com.

Nothing, it very comprehensive and easy to use. Review collected by and hosted on G2.com.

Feefo is Easy to use, the customer support is excellent and has a number of features to suit all your needs. Review collected by and hosted on G2.com.

No improvements needed, My experiences with Feefo have always been fantastic. Review collected by and hosted on G2.com.

Feefo gives us reliable insights into the customer experience, helps identify trends and pain points, and enables us to close the feedback loop by responding to customers and driving meaningful improvements. Having a brilliant account manager is also key—James is incredibly supportive and offers weekly catch-ups whenever needed. Review collected by and hosted on G2.com.

The backend feels clunky and could be more intuitive and smoother to navigate. Review collected by and hosted on G2.com.

The support is excellent and the fact that not just anyone can review without prooof of purchase. Review collected by and hosted on G2.com.

A little less known than their competitors Review collected by and hosted on G2.com.

What I like most is how easy Feefo is to use, and the way it lets us capture private feedback. We also really appreciate our Account Manager, Jan, and the fact that Feefo supports the businesses it works with, not just the customer. Review collected by and hosted on G2.com.

We’ve been having issues with the data upload feeds, and they can sometimes cause problems. Review collected by and hosted on G2.com.

Once you're used to the platform it's very easty to use and understand Review collected by and hosted on G2.com.

There are some questions that you can't customise that come across as a bit odd for B2B reviews - for example the NPS one that asks if you would recommend my company to family Review collected by and hosted on G2.com.