Feefo has worked well for us because only verified customers are able to submit a review. This gives Feefo an authenticity to the submitted reviews that their main competitors lack. We are able to setup up multiple campaigns for both the booking process and the client holiday experience which gives two opportunities for a review to be returned. From a marketing perspective the system gives us all the tools we need to communicate our Feefo score on our website and supporting media.

We have achieved Platinum status with Feefo which is a fair reflection of how our customers feel about us, and again this is because all of our reviewers must have travelled with us and experienced our full service.

The Feefo helpdesk system is very prompt, we have an account manager who we have regular meetings so the support is excellent and always there when you need it.

We have been a Feefo customer for many years now and it has been a great success. Review collected by and hosted on G2.com.

Sometimes I find the front end interface a little confusing and limiting. For example you are restricted on the content of the review requests that your send out but in fairness this to keep the integrity of the system. Review collected by and hosted on G2.com.

The ability to upload multiple invites at one time Review collected by and hosted on G2.com.

It takes a bit of getting used to, not as intuitive as some web based systems Review collected by and hosted on G2.com.

I like using Feefo because it significantly boosts the number of reviews on our site, increasing by 90% compared to trying to do it ourselves. I appreciate their robust software systems and the fact that they are a trusted name in the market, which is critical when dealing with reviews. Their prices are relatively good, and the initial setup of Feefo was relatively easy. Switching to Feefo from BazaarVoice was motivated by the cheaper price and better software. Review collected by and hosted on G2.com.

Feefo can sometimes delay software deliveries that they agree upon with their client, like us. They seem to have bottleneck periods where they delay certain features by quite a while. They should deliver faster in cases where a client needs a critical feature, especially if a feature is deemed as critical in specific markets like the Nordic market. Review collected by and hosted on G2.com.

The interface is very easy and intuitive to use. It also offers a variety of customization options for the review templates, and the analytics provide exactly what you need to assess performance and make optimizations. Review collected by and hosted on G2.com.

Honestly, everything has been really smooth since we started using it. Review collected by and hosted on G2.com.

As a provider, Feefo are super organised and communicative, if we have any issues they are quick to be transparent about their investigation and the limitations and possibilities of the outcome. I have 100% confidence in the services we use from Feefo and actively promote them to my peers as an excellent resource for tracking metrics and customer experience. Review collected by and hosted on G2.com.

A lot of features are behind pay walls and they are individual bolt-ons, this can be frustrating at times from a business perspective. Review collected by and hosted on G2.com.

Feefo provides fantastic insight into genuine customer reviews. Review collected by and hosted on G2.com.

There aren’t many things I dislike about Feefo. Ideally, I’d like more ability to forecast our results and better understand what we can do proactively to improve. Review collected by and hosted on G2.com.

I like that Feefo helps us collect customer reviews in a trustworthy way. I know our reviews are verified and they're from real people. I like the fact that it's recognized as a brand that is all about trust, so when you see a Feefo review, you know there's a human behind it and not a bot. Review collected by and hosted on G2.com.

It's mostly to do with our integration with Feefo been done a long time ago.","On our side, sometimes we don't know how things work. Review collected by and hosted on G2.com.

It was really easy to set up and start using the system, and our clients find it straightforward to use as well. The support we receive is excellent, and we’ve also been able to take advantage of many of the features. Review collected by and hosted on G2.com.

The reports can be difficult to find, the old system was more user friendly Review collected by and hosted on G2.com.

The customer support team have always been quick when I needed it, and they book in regular calls to evaluate the account performance. These always help bring a few new ideas around, and it's great to get more insight from them on how I could improve the collection and display of my reviews. Review collected by and hosted on G2.com.

Quite limited on how much feedback request emails can be customised. Review collected by and hosted on G2.com.

Very supportive account manager makes using the platform simple. Ability to integrate with Zapier also enhances the off-platform experience. Review collected by and hosted on G2.com.

The AI bot for writing responses to reviews was not adaptable enough to the content of the review. I found using third-party AI was better for this. Review collected by and hosted on G2.com.