Feedier is a Customer Intelligence (CI) platform designed for large and multi-site organizations to turn customer feedback into actionable insights. It combines AI, semantic analysis, and operational data to help teams identify key issues, prioritize actions, and measure outcomes across the entire customer experience lifecycle. Positioned at the intersection of customer experience (CX), quality, and operations, Feedier’s core value lies in accelerating feedback analysis and aligning it with decision-making processes — from frontline teams to strategic leadership. The platform ingests and analyzes qualitative feedback (surveys, tickets, CRM, files, reputation) at scale using advanced Natural Language Processing (NLP) and AI models. It then contextualizes the findings using operational metadata to generate prioritized action plans and dynamic reports. Feedier’s AI is powered by a hybrid architecture combining proprietary algorithms and European language models (including Mistral and BERT), integrated into a Retrieval-Augmented Generation (RAG) system for real-time recommendations. Data is hosted in France and Europe, fully compliant with GDPR, with strong encryption and access controls. Key features include: - Multichannel feedback ingestion: Connects to over 1,000 sources, including surveys, helpdesk, CRM, and files. - Semantic analysis: Detects trends, emerging topics, sentiment, and recurring pain points. - Automated action planning: AI-generated, contextual action plans with impact scoring and export to management tools. - Smart reporting: Custom dashboards and visual reports in PDF, PPT, or secure links, ready in under 10 minutes. - AI assistant capabilities: Summarizes insights, cross-analyzes data, answers custom queries, and sends alerts. Use cases include: - Reducing time spent on feedback analysis by up to 90%. - Identifying 4x more actionable insights without expanding the analyst team. - Improving NPS/CSAT scores by +15 to +30 points within 12 months. - Boosting operational efficiency by 30% in field teams. Feedier is a SaaS platform offered on an annual subscription basis, scalable by feedback volume and features activated. It supports progressive deployment, starting with pilot teams and scaling across departments. It is used by organizations in logistics, public services, banking, healthcare, retail, and technology.