# Feedier AI Reviews
**Vendor:** Feedier Technologies  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 2
## About Feedier AI
What is Feedier AI? Feedier is an AI Customer Intelligence platform built for large organizations with complex structures, multiple subsidiaries, business units, geographies, or customer touchpoints. What does Feedier? Feedier centralizes customer feedback from 17+ sources (surveys, online reviews, support tickets, third-party integrations) into a single environment. Its AI continuously reads and analyzes all open-text feedback at scale — performing sentiment analysis, topic detection, and theme clustering without manual tagging. The platform then generates structured reports with prioritized action plans and financial impact estimates, designed for CX, Quality, and Operations leadership. Core capabilities - Multi-source feedback centralization: NPS, CSAT, CES, customer comments, and third-party signals in one unified workspace. - AI-powered text analytics: automated processing of open-ended responses across 40+ languages, with no manual coding required. - Executive reporting: auto-generated CX reports with business impact quantification, ready for board-level presentation. - Deep Research: a natural language interface that lets any team member query customer data and receive structured analysis in seconds. - Action planning: prioritized recommendations linked to customer comments, mapped to operational teams. Who is Feedier for? CX Directors, Chief Customer Officers, and Insight Managers at organizations with 500 to 20,000+ employees — particularly in Insurance, Financial Services, Transportation, Energy, and Real Estate sectors. Feedier is designed for teams that already collect feedback through tools like Qualtrics, Medallia, or InMoment and need an intelligence layer to make that data actionable. Deployment and compliance 100% European infrastructure. ISO 27001:2022 certified. SOC 2 compliant. Data never leaves the EU.




## Feedier AI Reviews
  ### 1. Qualification of verbatims and user-friendly platform

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nguyen Thanh Ly D. | Chargée d'Etudes & Customer Insights, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2026

**What do you like best about Feedier AI?**

The qualification of customer verbatims is precise and detailed, particularly thanks to the scores and sentiment analysis. The platform is user-friendly and allows for deeper text analysis, with a clearer and more usable reading of feedback. Reports by salon are available to facilitate the reading of qualitative data.

**What do you dislike about Feedier AI?**

To date, there is not yet the possibility to export reports in PPT format, or verbatims in Excel format.

**What problems is Feedier AI solving and how is that benefiting you?**

We had a considerable volume of customer verbatims, but they were largely underutilized. The solution proposed by Feedier allowed us to deepen our analyses by cross-referencing qualitative data (verbatims) with our quantitative indicators (NPS, SAT, LOY), in order to better understand and explain the trends observed in the post-show results.

We are now able to precisely identify the main irritants and assess their impact on the NPS and the overall satisfaction level of a show.

  ### 2. Precise categorization of verbatims: new possibilities

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.)

**Reviewed Date:** June 05, 2026

**What do you like best about Feedier AI?**

The precise categorization of verbatims opens up possibilities that were previously impossible.

**What do you dislike about Feedier AI?**

the reports can be improved, some KPIs like the Insights create a lot of pages in the reports which become difficult to read

**What problems is Feedier AI solving and how is that benefiting you?**

Identify the irritants and levers for improving the customer experience. Quantify and justify trends.



- [View Feedier AI pricing details and edition comparison](https://www.g2.com/products/feedier-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-11+19%3A00%3A19+-0500&secure%5Bsession_id%5D=dcb06258-546f-4b68-9039-4d2174fa7131&secure%5Btoken%5D=46265f1b8a570e4eb1067d3b05e9454953127f7ecefb84b76dc365c718fe656e&format=llm_user)

## Feedier AI Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

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