# feedbask Reviews
**Vendor:** Feedbask  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 2
## About feedbask
Feedbask is a customer support and feedback management tool that allows teams to collect, organize, and respond to user interactions. It provides a shared inbox to manage conversations and supports multiple input channels such as feedback widgets, bug reports, feature requests, and live chat. Each submission includes contextual data like page URL, browser, and device information. The platform also offers AI-assisted reply suggestions and collaboration features to help teams handle requests and track user feedback efficiently.




## feedbask Reviews
  ### 1. Effortless Bug Follow-Ups with Automatic User emails

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samik C. | Building Subclip, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about feedbask?**

I like the email follow up feature of feedbask when some user reports a bug and on resolving it i can update in dashboard and it send automatic email to users on my behalf this way user don't have to signup on feedbask but I can still communicate

**What do you dislike about feedbask?**

I mean I need more customisation option for the widget placement and design, it is limiting for now

**What problems is feedbask solving and how is that benefiting you?**

It helps me collect bug reports and also helps me answer the user once the bug is resolved

  ### 2. Great AI Support Replies with Helpful User Context and Easy Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 12, 2026

**What do you like best about feedbask?**

I love the AI drafted answers for customer support, super accurate compared to other solutions I tried.
Also, having the user context (browser used, page where message was sent, ...),  is really helpful to avoid asking same question repeatedly to customers. 
UX is good, super easy to use and to customize with our own brand, and pricing is competitive

**What do you dislike about feedbask?**

The French translation of the software isn't perfect, even if we do understand

**What problems is feedbask solving and how is that benefiting you?**

Customer support is way easier now. I have all info I need when a customer contact us, also the system draft an answer based on our documentation and previous messages sent.
I use it as a shared mailbox too, my team mates use it as well



- [View feedbask pricing details and edition comparison](https://www.g2.com/products/feedbask/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-07+05%3A07%3A50+-0500&secure%5Bsession_id%5D=8562ae0c-826d-40de-b923-4b728f18d946&secure%5Btoken%5D=0778e9413e71f303303c660d37b21f57c8bb33e976c75f53c20129625e3069e6&format=llm_user)

## feedbask Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top feedbask Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,206 reviews)
  - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,008 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,944 reviews)