--- title: Feedbackly Reviews meta_title: 'Feedbackly Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 29 reviews by the users' company size, role or industry to find out how Feedbackly works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 29 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Feedbackly Reviews **Vendor:** Feedbackly. **Category:** [Experience Management Software](https://www.g2.com/categories/experience-management) **Average Rating:** 4.3/5.0 **Total Reviews:** 29 ## About Feedbackly Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world. ## Feedbackly Reviews ### 1. Feedbackly is a godsent of a tool for marketers **Rating:** 4.0/5.0 stars **Reviewed by:** ben haim k. | security analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Feedbackly?** Feedbackly provides highly detailed analysis and segmentation of the data based on several parameters: and the most useful of them all - emotion! This allows of a highly focused analysis of small changes. **What do you dislike about Feedbackly?** The search functionality can be a bit confusing at first, But after a while you get used to it and make a great value out of it. Also, it's impossible to attach video media which can limit one's ability to collect data on surveys fully. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly allows me to create surveys and collect data easily; As a TOC analyst, I need a lot of customer feedback to improve the response time and quality and ensure our team is doing our jobs right. ### 2. CXM that understands lead generation **Rating:** 4.0/5.0 stars **Reviewed by:** Huub V. | Manager Accounting & Control, Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** Feedbackly works on tools and a foundation on cxm management. How are customers satisfied or will drop off whenever things go through the process of sales upto payment **What do you dislike about Feedbackly?** Things to be improved is that it should be mobile and tablet proof for the website, as it is now only SAAS driven but not integrated into the desktop software that I have. **What problems is Feedbackly solving and how is that benefiting you?** Please make sure that there is a stand alone integration of the software that uses synchronization on the cloud so that it is more flexible and works as it currently is. ### 3. Interesting way to capture customer emotions and build products on top of it **Rating:** 4.0/5.0 stars **Reviewed by:** Sushant K. | Product & Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** Having the option to capture customer emotions through various parameters is pretty good. EVI score helped us greatly upsell premium plans to our existing client base. I also liked the option of collecting feedback from various channels using one single product. **What do you dislike about Feedbackly?** The pricing is a bit on the higher side. It's designed more for enterprise customers who can take value by collecting feedback from multiple channels via their large customer base. So far the ROI has been positive, but for a startup, the pricing is definitely on the higher side. **What problems is Feedbackly solving and how is that benefiting you?** We were looking to collect customer feedback through various channels, including online + offline stores. We wanted to automate the journey and upsell/cross-sell products to our happy customer base. ### 4. Great Tool and System to measure customer Satisfaction at a Glance **Rating:** 4.0/5.0 stars **Reviewed by:** Jose Andres G. | IT Technical Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Feedbackly?** The way it allows organizations to keep track of direct customer feedback, causing a direct impact on KPIs , marketing campaigns, and overall customer engagement and relationship building for success **What do you dislike about Feedbackly?** I wouldn't say is a dislike, we would just love to have a smoother integration with other CRM solutions out there, but that would be a plus. As long as the core service works so well there's nothing else I could think of dislike **What problems is Feedbackly solving and how is that benefiting you?** On these Covid/PostCovid times in which you can't even see the expression on your customers, having the ability to retrieve their direct feedback on their journey through the business has been fundamental to catch up on the improvement points and providing top-notch service ### 5. Feedbackly - enabling fearless customer feedback! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** I like feedbackly for a few reasons. One, it is super customizable, which I enjoy when I'm trying to solicit certain pieces of constructive advice from my customers. Two, I think it measures variety of data depending on what you need from the survey so you can get a lot of tangible information to then act on. **What do you dislike about Feedbackly?** Hmm - I would say the thing I dislike is that it took me a bit of time to figure out how to craft my own custom customer survey. I love that you can do that but I felt a bit slow the first few times I used the tool, which isn't necessarily a point of feedback on the software but worth flagging either way. **What problems is Feedbackly solving and how is that benefiting you?** I think that Feedbackly opens a direct channel between yourself and your customers to directly solicit feedback about your product. There is no nonsense in the interaction, it solicits the data you want depending on what you customize and sends it back in a tangible way. ### 6. Intuitive platform to understand and analyse your customer feedbacks and emotions **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav K. | Product Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Feedbackly?** Feedbackly allowed us to track and capture our customer's emotions through multiple platforms/channels/integrations in a single place. It offers various parameters to track which helped us improve our customer engagements and KPIs. **What do you dislike about Feedbackly?** We didn't try other products as a comparison, so nothing as dislikes from feedbackly. Yet we hope the pricing of the platform could have been better as it suits big enterprises and fortune 2000. **What problems is Feedbackly solving and how is that benefiting you?** Capturing customers' feedback and experiences to reflect upon products and offerings. The platform provided actionable insights to improve our products and services. ### 7. A tool with a verfy modern and user freindly user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Feedbackly?** Unlike other tools in the market for CXM, Feedbackly has a modern user interface. The look and feel of the survey design forms and also the possibility of customizing the customer surveys is highlight of product. **What do you dislike about Feedbackly?** Lack of interfacing capabilities with other systems. We are predominantly a Microsoft product usage organization. Getting responses and analytics from Feebbackly to our Dynamics Sales and Service applications was tedious. This kind of integration is out of the box in tools like Customer voice. **What problems is Feedbackly solving and how is that benefiting you?** We were using Feedbackly for designing customer satisfaction surveys and gathering analytics on the responses for the same. The emphasis on the customer emotion tracking, made this tool quite empathetic and we miss this feature on the tool we replaced this with ### 8. Feels good to give the feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Sumanth S. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** I tried this long back but still I remember this product which was something like unique compare to other product, Nothing much and also design was pretty good . **What do you dislike about Feedbackly?** Need some improvement as we all know there is lot more competitors in this area so needs to improve this like user experience and speed and some extra features may increase its value **What problems is Feedbackly solving and how is that benefiting you?** It gives the feedback and we can understand the feelings of the customers by looking into their review, so its really useful to all the organizations, thank you ### 9. Generating Positive Feedback Growth **Rating:** 3.5/5.0 stars **Reviewed by:** Megan F. | File Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Feedbackly?** I love that we can request feedback from our customers at any touchpoint throughout their journey. **What do you dislike about Feedbackly?** In my position, I am still learning to navigate the data and charts. **What problems is Feedbackly solving and how is that benefiting you?** It bridges the gap between our office staff and our customers. By allowing us to reach out to the customers actively throughout their process, we can make sure they remain happy. ### 10. Gauging customer perceptions via Feedbackly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** This is a useful software for businesses to track their customers' emotions with the objective of improving service. This has a huge potential for using analytics to increase both product visibility via effective marketing strategies and increase revenue via increased sales. **What do you dislike about Feedbackly?** It is somewhat expensive and hence may not be affordable for small businesses. I would also like to know more about their data protection protocols for security purposes. It is not very clear to me yet as I have not used this service myself. **What problems is Feedbackly solving and how is that benefiting you?** Getting real insights into customer experiences and feedback for future modifications. ### 11. Tool on which you can rely for customer feedbacks!! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** The tool follows automated techniques for gathering the feedback that makes it unique in its segment too. Also taking feedback manually is hectic and very political deal so this solves that. **What do you dislike about Feedbackly?** there is a difference between what customers said and what their intention was so this is where the tool may not provide accurate info. although it is solving the problem it meant to. **What problems is Feedbackly solving and how is that benefiting you?** its helping organization to get to know about their customer's feedback whether the service they are utilizing is upto the mark or need improvement if so in what way. ### 12. Solid Feedback tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** It helps to understand the customer emotions much better and thus increases the customer retention rates. The emotional experience and EVI is a nice feature as it helps to understand which emotions help to convert more revenue. **What do you dislike about Feedbackly?** The pricing model is monthly but the responses are billed yearly which can even be monthly. This would help to be calculative and proactive in utilising the tool to the extent. **What problems is Feedbackly solving and how is that benefiting you?** It helps to increase the customer retention and conversion rates. The CRO is one of the most benefitting feature that feedbackly provides. ### 13. great experience with poc for a project request **Rating:** 3.5/5.0 stars **Reviewed by:** Maulik P. | Senior Technical Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Feedbackly?** the insight into customer experience is important for continuing improvements of busy **What do you dislike about Feedbackly?** nothing special, but the engineering interaction is important **What problems is Feedbackly solving and how is that benefiting you?** used for poc for a project to collect the experience using readily available template ### 14. Experience has been quite good and the interface is easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Feedbackly?** The quality of the search is informative which is very helpful while approaching customers. **What do you dislike about Feedbackly?** No video portal to attach video files of any length and the non-availability of this feature limits the media form. **What problems is Feedbackly solving and how is that benefiting you?** Feedbackly is currently solving the issue of the video portal which can benefit me in uploading any files. ### 15. Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Feedbackly?** It's very easy to use. The efficiency of the product is very slick and straightforward. **What do you dislike about Feedbackly?** There are some kinks that I hope to see ironed out in future updates! **What problems is Feedbackly solving and how is that benefiting you?** Feedback is hard to get -- this application allows you to get it, and it feels like a positive thing, not a negative. ### 16. Friendly user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2022 **What do you like best about Feedbackly?** Feedback on cloud for sales areas or companys **What do you dislike about Feedbackly?** the product could be available in more languages **What problems is Feedbackly solving and how is that benefiting you?** It creates customisable surveys and publish them on your own communication channels - [View Feedbackly pricing details and edition comparison](https://www.g2.com/products/feedbackly/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-16+14%3A32%3A59+-0500&secure%5Bsession_id%5D=04881eb0-9abf-44f0-a780-7e1a185c1e5f&secure%5Btoken%5D=365f4b79e5a142f4233e39b28ce612aa9d58d2c14271f12f70fd6a9161c9ea43&format=llm_user) ## Feedbackly Features **Analytics** - Net Promoter Score (NPS) - Customer Satisfaction (CSAT) Score - Customer Effort Score (CES) - Gamification **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Customization** - Stakeholder Management - Multilanguage Support - Multiple Branding Support - Vertical-specific Solutions **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Experience Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ## Top Feedbackly Alternatives - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,035 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews)