--- title: Feedbackly Reviews meta\_title: 'Feedbackly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Feedbackly works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 29 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Feedbackly Reviews & Product Details Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world. * * * Seller [Feedbackly.](https://www.g2.com/sellers/feedbackly) Discussions [Feedbackly Community](https://www.g2.com/products/feedbackly/discuss) Languages Supported English, Finnish, Spanish Solution Type All-in-One Overview by Evely Kaasiku Show More ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/feedbackly/competitors/alternatives) ## User Insights Average based on 29 real user reviews. [Log in to unlock pricing and user insights](/login) ![Saanvi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saanvi S.") SS Saanvi S. HR Intern Small-Business (50 or fewer emp.) 9/27/2022 "Great platform for customer feedback collection" 5/5 What do you like best about Feedbackly? It's user interface is very easy, I love how instantly I can create a good survey under some time and launch it. It is a great platform to view the real customer experience in words. Feedback is necessary for development Review collected by and hosted on G2.com. What do you dislike about Feedbackly? I think the platform can get better and it lacks few features especially its not mobile friendly and most of times since mobile is handy most of them give the surveys from mobile. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? On how easy it's to create surveys. It is become quicker easy to obtain one Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/22/2022 "Honest Customer Feedback (Small Business)" 4.5/5 What do you like best about Feedbackly? Feedbackly is a great customer feedback tool! It's super easy-to-use and very user friendly (in my opinion). If I had to select the best feature about Feedbackly it would be related to their analytics & survey tools. You can create a surve instantly & have it sent out through a variety of channels. The price is great for small business owners & has ALL of the features that you need compared to other feedback softwares. I personally recommend Feedbackly to any business owner that is looking to scale up & manage their clients more efficiently. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? The only complaint that I have is the lack of mobility features & formatting. If you open a survey in mobile viewing, the formatting of graphics is wonky & not very appeasing to the eye. Would love to see more improvement in this area. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Feedbackly helps business owners manage their clients by providing simple, customizable surveys for any need. Small or BIG, you can create the appropriate survey to meet your business needs & enhance the overall client experience. This has been specifically useful for our support team to gather customer support on developmental issues within our tech company. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/3/2022 "CX software, Education, Consulting, and Expertise in the Industry to Gain and Keep More Customers" 4.5/5 What do you like best about Feedbackly? Engaging surveys, key performance indicators, net promoter scores, customer journey analytics, and root-cause analysis will give you the answers you need to the questions about your customers' behavior and emotions and the factors that drive your sales. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Because it can be inconvenient to get to a computer, it might be possible to cancel orders with a mobile device. For me, it hit while I was on vacation. Somewhat cumbersome website in terms of ease of use. Confusion and difficulty in using the search and directory are commonplace. There is no place to upload videos of any size or length. Surveys are restricted in scope due to the absence of this function when dealing with non-digital media. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? The superior search quality has been invaluable to me, particularly in preparing for meetings with clients. It's a great tool for learning about available software options. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DL Daniel L. Data Engineer Mid-Market (51-1000 emp.) 10/3/2022 "Very easy to collect feedbacks from visitor" 5/5 What do you like best about Feedbackly? I think Feedbackly made it very easy to analyze and visualize visitors' feedback. I used it to create charts and graphs for my presentations. And it also comes with many useful features out of the box. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Currently, integrating Feedbackly with desktop and mobile applications takes a bit of learning. And it is quite a process. I wish it comes out of the box with many one click integration processes with many other platforms. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Feedbackly was used to ask visitors of our websites and applications about their experience. And we use those surveys to analyze the customer's pain point and we come up with the way to improve our products from those analysis. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rafik M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafik M.") RM Rafik M. Customer support Small-Business (50 or fewer emp.) 10/3/2022 "A very neat website! Seems to have everything you might be looking for." 4.5/5 What do you like best about Feedbackly? If you want to collect some feedback from your clients, this option is ideal because of its attractive design and user experience as well as its robust statistics tool. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? It would be nice if there were a possibility to cancel orders using a mobile device because accessing a laptop can be challenging at times. I experienced it because I was on vacation. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? The great thing about Feedbackly is that making a custom survey form is a very simple process. I can make a good survey form in under half an hour. We can readily process the results thanks to the report's useful info. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jenny P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny P.") JP Jenny P. Escrow Closer Real Estate Mid-Market (51-1000 emp.) 9/28/2022 "Want to know the true feelings of your customers, this is how!" 5/5 What do you like best about Feedbackly? What I like best about Feedbackly is the simple fact that it is the only question-based feedback I have ever taken that asks how you felt. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Downsides to Feedbackly for me were the lag time on the questions, but it was new for Grainger so i'm sure the bugs have been fixed. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Feedbackly is literally the only one asking customers how they actually feel about any of their experiences, most just ask if you would return or if you would recommend it to a friend; they ask how it made you feel. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite SD Shanelle D. Customer Service Expert Mid-Market (51-1000 emp.) 9/27/2022 "Easy Way to Gather Customer Feedback" 5/5 What do you like best about Feedbackly? Feedbackly is super user-friendly. It has so many options to make collecting feedback simple. I like the follow up features as well. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? I wish I could use feedbackly on an Android. I dislike that it's only available on an iPad. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Gathering customer data in one place is organized and easy to use. Not complex for me or for our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Caity R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Caity R.") CR Caity R. Social Media Coordinator Mid-Market (51-1000 emp.) 9/27/2022 "Great platform for collecting customer and employee feedback" 4.5/5 What do you like best about Feedbackly? Creating a custom survey form with Feedbackly is really easy and quick. I can create a good survey in under 30 minutes. The reports are also detailed and helpful. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Mobile version could use some work; not as easy to use and the designs aren't mobile-friendly. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Great tool for gaining insights from customers. Easy to use survey designer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Hanish K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hanish K.") HK Hanish K. Product manager Mid-Market (51-1000 emp.) 9/30/2022 "Great software for understanding customer experiences" 5/5 What do you like best about Feedbackly? I like that feedbackly is so easy to use and it is a new product on the market. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? There can be more insights provided on customer emotions. For example, how can we engage users with a certain behaviour Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? We use feedbackly to understand our customers better and tailor responses accordingly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Samantha L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha L.") SL Samantha L. Data Analyst Small-Business (50 or fewer emp.) 9/27/2022 "Awesome" 5/5 What do you like best about Feedbackly? Easy to use with a helpful demo of the product Review collected by and hosted on G2.com. What do you dislike about Feedbackly? There is nothing that I disliked about this product Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? It allows me to gain insight on what is working for my company and what isn't Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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