--- title: Feedbackly Reviews meta\_title: 'Feedbackly Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 29 reviews by the users' company size, role or industry to find out how Feedbackly works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 29 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Feedbackly Reviews & Product Details Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world. * * * Seller [Feedbackly.](https://www.g2.com/sellers/feedbackly) Discussions [Feedbackly Community](https://www.g2.com/products/feedbackly/discuss) Languages Supported English, Finnish, Spanish Solution Type All-in-One Overview by Evely Kaasiku Show More ## Top-Rated Alternatives [ ![AskNicely](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ View All Alternatives ](https://www.g2.com/products/feedbackly/competitors/alternatives) ## User Insights Average based on 29 real user reviews. [Log in to unlock pricing and user insights](/login) BK ben haim k. security analyst Enterprise (\> 1000 emp.) 11/13/2022 "Feedbackly is a godsent of a tool for marketers" 4/5 What do you like best about Feedbackly? Feedbackly provides highly detailed analysis and segmentation of the data based on several parameters: and the most useful of them all - emotion! This allows of a highly focused analysis of small changes. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? The search functionality can be a bit confusing at first, But after a while you get used to it and make a great value out of it. Also, it's impossible to attach video media which can limit one's ability to collect data on surveys fully. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Feedbackly allows me to create surveys and collect data easily; As a TOC analyst, I need a lot of customer feedback to improve the response time and quality and ensure our team is doing our jobs right. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Huub V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huub V.") HV Huub V. Manager Accounting & Control Mid-Market (51-1000 emp.) 9/27/2022 "CXM that understands lead generation" 4/5 What do you like best about Feedbackly? Feedbackly works on tools and a foundation on cxm management. How are customers satisfied or will drop off whenever things go through the process of sales upto payment Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Things to be improved is that it should be mobile and tablet proof for the website, as it is now only SAAS driven but not integrated into the desktop software that I have. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Please make sure that there is a stand alone integration of the software that uses synchronization on the cloud so that it is more flexible and works as it currently is. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sushant K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushant K.") SK Sushant K. Product & Growth Small-Business (50 or fewer emp.) 9/29/2022 "Interesting way to capture customer emotions and build products on top of it" 4/5 What do you like best about Feedbackly? Having the option to capture customer emotions through various parameters is pretty good. EVI score helped us greatly upsell premium plans to our existing client base. I also liked the option of collecting feedback from various channels using one single product. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? The pricing is a bit on the higher side. It's designed more for enterprise customers who can take value by collecting feedback from multiple channels via their large customer base. So far the ROI has been positive, but for a startup, the pricing is definitely on the higher side. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? We were looking to collect customer feedback through various channels, including online + offline stores. We wanted to automate the journey and upsell/cross-sell products to our happy customer base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jose Andres G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose Andres G.") JG Jose Andres G. IT Technical Specialist Mid-Market (51-1000 emp.) 9/28/2022 "Great Tool and System to measure customer Satisfaction at a Glance" 4/5 What do you like best about Feedbackly? The way it allows organizations to keep track of direct customer feedback, causing a direct impact on KPIs , marketing campaigns, and overall customer engagement and relationship building for success Review collected by and hosted on G2.com. What do you dislike about Feedbackly? I wouldn't say is a dislike, we would just love to have a smoother integration with other CRM solutions out there, but that would be a plus. As long as the core service works so well there's nothing else I could think of dislike Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? On these Covid/PostCovid times in which you can't even see the expression on your customers, having the ability to retrieve their direct feedback on their journey through the business has been fundamental to catch up on the improvement points and providing top-notch service Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 9/27/2022 "Feedbackly - enabling fearless customer feedback!" 3.5/5 What do you like best about Feedbackly? I like feedbackly for a few reasons. One, it is super customizable, which I enjoy when I'm trying to solicit certain pieces of constructive advice from my customers. Two, I think it measures variety of data depending on what you need from the survey so you can get a lot of tangible information to then act on. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Hmm - I would say the thing I dislike is that it took me a bit of time to figure out how to craft my own custom customer survey. I love that you can do that but I felt a bit slow the first few times I used the tool, which isn't necessarily a point of feedback on the software but worth flagging either way. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? I think that Feedbackly opens a direct channel between yourself and your customers to directly solicit feedback about your product. There is no nonsense in the interaction, it solicits the data you want depending on what you customize and sends it back in a tangible way. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite GK Gaurav K. Product Engineer Small-Business (50 or fewer emp.) 10/6/2022 "Intuitive platform to understand and analyse your customer feedbacks and emotions" 4/5 What do you like best about Feedbackly? Feedbackly allowed us to track and capture our customer's emotions through multiple platforms/channels/integrations in a single place. It offers various parameters to track which helped us improve our customer engagements and KPIs. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? We didn't try other products as a comparison, so nothing as dislikes from feedbackly. Yet we hope the pricing of the platform could have been better as it suits big enterprises and fortune 2000. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Capturing customers' feedback and experiences to reflect upon products and offerings. The platform provided actionable insights to improve our products and services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") CL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 10/12/2022 "A tool with a verfy modern and user freindly user interface" 4/5 What do you like best about Feedbackly? Unlike other tools in the market for CXM, Feedbackly has a modern user interface. The look and feel of the survey design forms and also the possibility of customizing the customer surveys is highlight of product. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Lack of interfacing capabilities with other systems. We are predominantly a Microsoft product usage organization. Getting responses and analytics from Feebbackly to our Dynamics Sales and Service applications was tedious. This kind of integration is out of the box in tools like Customer voice. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? We were using Feedbackly for designing customer satisfaction surveys and gathering analytics on the responses for the same. The emphasis on the customer emotion tracking, made this tool quite empathetic and we miss this feature on the tool we replaced this with Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Sumanth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumanth S.") SS Sumanth S. Data Engineer Small-Business (50 or fewer emp.) 9/27/2022 "Feels good to give the feedback" 4/5 What do you like best about Feedbackly? I tried this long back but still I remember this product which was something like unique compare to other product, Nothing much and also design was pretty good . Review collected by and hosted on G2.com. What do you dislike about Feedbackly? Need some improvement as we all know there is lot more competitors in this area so needs to improve this like user experience and speed and some extra features may increase its value Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? It gives the feedback and we can understand the feelings of the customers by looking into their review, so its really useful to all the organizations, thank you Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MF Megan F. File Manager Small-Business (50 or fewer emp.) 10/3/2022 "Generating Positive Feedback Growth" 3.5/5 What do you like best about Feedbackly? I love that we can request feedback from our customers at any touchpoint throughout their journey. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? In my position, I am still learning to navigate the data and charts. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? It bridges the gap between our office staff and our customers. By allowing us to reach out to the customers actively throughout their process, we can make sure they remain happy. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 9/27/2022 "Gauging customer perceptions via Feedbackly" 4/5 What do you like best about Feedbackly? This is a useful software for businesses to track their customers' emotions with the objective of improving service. This has a huge potential for using analytics to increase both product visibility via effective marketing strategies and increase revenue via increased sales. Review collected by and hosted on G2.com. What do you dislike about Feedbackly? It is somewhat expensive and hence may not be affordable for small businesses. I would also like to know more about their data protection protocols for security purposes. It is not very clear to me yet as I have not used this service myself. Review collected by and hosted on G2.com. What problems is Feedbackly solving and how is that benefiting you? Getting real insights into customer experiences and feedback for future modifications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. 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