--- title: FeedbackGenius Reviews meta_title: 'FeedbackGenius Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 13 reviews by the users' company size, role or industry to find out how FeedbackGenius works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 13 scale: '5' date_modified: '2026-08-07' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # FeedbackGenius Reviews **Vendor:** SellerLabs **Category:** [Review Management Software](https://www.g2.com/categories/review-management-software) **Average Rating:** 3.8/5.0 **Total Reviews:** 13 ## About FeedbackGenius A tool for Amazon sellers to automate communication with their buyers. Proactively email buyers to ensure a smooth experience, ask for feedback, monitor negative reviews, and more. ## FeedbackGenius Reviews ### 1. Great for getting reviews on Amazon! **Rating:** 3.5/5.0 stars **Reviewed by:** Austin J. | PPC Manager - Account Specialist, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about FeedbackGenius?** Feedback Genius is great for sending out automated messages to our customers! Our review conversion on amazon has almost doubled thanks to feedback genius! It is easy to use, you can attach files with your emails, use images and signatures in your emails, and many more features! It is very easy to make email campaigns and assign products to campaigns. I would highly recommend it to all of my amazon selling friends! **What do you dislike about FeedbackGenius?** The price is a little expensive, but I believe it is worth the money because of the reviews that we gain in return. One thing that is not necessarily attached to Feedback genius but to amazon in general is that people can now opt-out of receiving emails from amazon. This effects the reach of the emails because people can now opt-out and not receive the messages sent. **What problems is FeedbackGenius solving and how is that benefiting you?** This solves our feedback problems on amazon. It helps us get more reviews, without having to reach out to clients individually. ### 2. Covers all the basic features but nothing special **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about FeedbackGenius?** SellerLabs maintains a global list of Amazon emails that are unreachable due to customers opting out of seller contact. Theoretically, this cuts down on the # of bounced emails that would normally be sent, reducing monthly usage that you would have been billed for. **What do you dislike about FeedbackGenius?** UX for the analytics is not very useful. Review rate is never accurate and unreliable. A review left for a product variation will trigger email notifications for all SKUs under that parent. I've seen this issue with other products so it may be an issue with the Amazon APIs. **Recommendations to others considering FeedbackGenius:** Sellerlabs, the company that makes FeedbackGenius, definitely has some work ahead to streamline their SaaS solutions. This product provides everything you would expect from an autoresponder solution but there isn't much beyond those basics. They offer 3 other Amazon tools in their suite but there is no integration between them. All run a separate products with no navigation to jump from one to the other. **What problems is FeedbackGenius solving and how is that benefiting you?** Sole use for FeedbackGenius is to autogenerate emails after a product is sold. Our email sequence is written to encourage a review of the product purchased. ### 3. Its good for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Moises C. | Senior Web Application Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2018 **What do you like best about FeedbackGenius?** I like how easy it is to setup everything and start sending emails. **What do you dislike about FeedbackGenius?** The templates. Need more template styles. We also have a problem sometimes using firefox with the web application. **Recommendations to others considering FeedbackGenius:** FeedbackGenius is perfect to get more reviews for your products on your amazon store. Just remember not to send too many emails for customers. **What problems is FeedbackGenius solving and how is that benefiting you?** FeedBackGenius has helped us send emails and get the reviews we need for our products on amazon. ### 4. Good platform for capturing amazon reviews. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about FeedbackGenius?** SImple interface with good reporting of results. **What do you dislike about FeedbackGenius?** It would be great to get more visibility as to how customers interacted with emails. **What problems is FeedbackGenius solving and how is that benefiting you?** We want to get timely information on product problems. We improved our fulfillment using this feedback. ### 5. Really good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Mathieu F. | Advocacy, social media & influence Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2017 **What do you like best about FeedbackGenius?** User experience in the back office. Very impressive **What do you dislike about FeedbackGenius?** Nothing at all, I'm an advocate ! Congrats **Recommendations to others considering FeedbackGenius:** TEs it ! **What problems is FeedbackGenius solving and how is that benefiting you?** Companies feedback management ### 6. Feedback genius is solid and fair on pricing scalability based on volume use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about FeedbackGenius?** Customer engagement data and pricing tiers are good in this system. **What do you dislike about FeedbackGenius?** There are some limitations to going deeper on data insights but for what you pay for it’s fine. A/B testing is restricted to higher tiers /for a price. **What problems is FeedbackGenius solving and how is that benefiting you?** Realizing enhanced perspective on customer engagement. - [View FeedbackGenius pricing details and edition comparison](https://www.g2.com/products/feedbackgenius/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A34%3A59+-0500&secure%5Bsession_id%5D=b92b5213-1733-4396-8159-ea9b6f2de451&secure%5Btoken%5D=3fa09b20b7230044f68114a7878b979fb9a5983fb864146be7c2d6659d6cb0d6&format=llm_user) ## FeedbackGenius Features **Collection** - Authentication - Review Forms - Personalization - Engagement **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction - Multi-Language **Additional Functionality** - Reminders - Review Monitoring - Email Reminders - Monitoring - Performance Metrics - Surveys & Feedback - Activity Tracking - Data Import/Export - Review Notification - Reporting & Statistics - Feedback Management - AI Copilot - Real-Time Analytics - Survey/Poll Management - Activity Dashboard - SMS Messaging - CRM - Visual Analytics - Purchasing & Receiving - Real-Time Notifications - Customizable Reports - Response Management - Customizable Branding - SEO Management - Engagement Tracking - Review Badge Management - Negative Feedback Management - Social Sharing - Real-Time Data - Dashboard - Communication Management - Sentiment Analysis - Alerts/Notifications - Customizable Templates - Commenting/Notes - Template Management - Customer Experience Management - Social Promotion - Campaign Management - Email Management - Review Request - Multi-Location - Multi-Channel Campaigns - Chat/Messaging **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Insights - Content - Sampling **Display Options** - Badges - Widgets - Marketing - Social Media Integration - Website Integration **Generative AI** - AI Text Generation - Generative AI ## Top FeedbackGenius Alternatives - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (646 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)