FeedbackFive Reviews & Product Details

UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Being that we have a very large product line it would take hours everyday to check through every listing for negative reviews. With FeedBack Five we don't have to worry about scouting reviews and are able to keep track of incoming positive and negative reviews to see if those numbers are growing over time and we receive emails every time a negative review is left. The price is reasonable as wel.. Review collected by and hosted on G2.com.

What do you dislike?

The dislike is that we don't use features FeedBack Five has to offer beyond the product review tracker so we have to pay for that service as an add on to a plan that we don't use. It would be beneficial to be soley able to use that service as it's own plan. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Anyone needing to keep track of multiple products for reviews should consider using this product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The benefit of saving time is huge, like I said it would take hours to check in on listings everyday to track overall amount of reviews and especially to catch the negative reviews in a timely manner. We don't have to stress now about the negative reviews because we know they'll be emailed right to us. Review collected by and hosted on G2.com.

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FeedbackFive Overview

What is FeedbackFive?

FeedbackFive gives Amazon sellers the power to proactively manage their feedback and product reviews. Developed by eComEngine in 2007, FeedbackFive helps merchants to automatically request feedback and product reviews, get alerts on negative and neutral feedbacks and product reviews, monitor trends, and more. FeedbackFive supports 15 Amazon marketplaces: Amazon.com, .ae, .ca, .com.au, .com.br, .com.mx, .co.uk, .de, .es, .fr, .in, .it, .nl, .tr, and .sg. For a Free Trial, visit www.ecomengine.com/feedbackfive

FeedbackFive Details
Languages Supported
English, Chinese (Traditional)
Product Description

FeedbackFive is the industry’s leading feedback management tool, designed specifically for Amazon merchants. Developed by eComEngine, LLC, FeedbackFive gives Amazon sellers the power to proactively manage their feedback scores.


Seller Details
Seller
eComEngine, LLC
Company Website
Year Founded
2006
HQ Location
Henrico, VA
Twitter
@eComEngine
1,089 Twitter followers
LinkedIn® Page
www.linkedin.com
42 employees on LinkedIn®
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FeedbackFive Reviews

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E-Commerce Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Multi-Channel Marketing Director
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Automatically emails and requests feedback from your customers. Custom settings let you dictate who to email and when. Then get notified when feedback is left for you - especially negative - so you can work on getting it removed. Review collected by and hosted on G2.com.

What do you dislike?

Honestly, there isn't much we don't like about it. It's close to perfect. I guess our only complaint is that in the busy months of Q4, we go over our allotment of emails and have to pay extra. It would be nice to 'rollover' our unused qty from the earlier months of the year to avoid this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maintains our high feedback rating by reminding customers to leave feedback (most Amazon customers don't on their own.) Gives us immediate alerts for negative feedback so we can take action. Review collected by and hosted on G2.com.

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Sales assistant
Accounting
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

we discussed third-party solutions that can help businesses sell more effectively on Amazon. Review collected by and hosted on G2.com.

What do you dislike?

The FeedbackFive pricing scheme consists of one free and three paid plans: Basic ($9.99 per month), Pro ($29.99 per month), and Enterprise ($59.99 per month) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Compilation of affiliated structured softwares can grow your mind Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Analytics

Feedback management

Email template building

Feedback and review campaigns

Amazon product review request Review collected by and hosted on G2.com.

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Director of e-Commerce Operations
Computer Hardware
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its easy to use, simple to set up, campaigns can be set up easily. Preloaded templates available if your not savvy Review collected by and hosted on G2.com.

What do you dislike?

Needs more choices of prebuilt templates, also not much to help figure out when the best time to run your campaigns Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps aide in Amazon reviews which ultimately means that the more positive reviews you have, the more you will most likely sell Review collected by and hosted on G2.com.

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CH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

FeedbackFive is very easy to set up. The few questions I had were answered very fast. Pricing seems fair. I like the daily digest of activity. It helps us keep in touch with our customers and also be on top of feedabck and respond appropriately. Review collected by and hosted on G2.com.

What do you dislike?

I'd like better analytics on the emails such as clickthroughs. Configuring specific ASIN campaigns does not seem intuitive, but we're new to the service. I'd like it to be easier to see if a campaign resulted in feedback. It seems that one has to search a bit to find that. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Based on the competition, we think FeedBackFive is a good choice. Given that you get a no risk trial, it's certainly worth trying to see if it meets your needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We'd like to increase positive feedback, be in-touch with buyers and stay on top of our feedback easier. It definitely has helped is easily send campaigns to buyers without doing it manually. It also has really helped us be more responsive to feedback. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This makes it super easy to communicate with buyers and include order-specific information (that's automated) in order to encourage reviews. Review collected by and hosted on G2.com.

What do you dislike?

It's hard to set up emails for refunds. They don't get the information as soon as Amazon issued a refund. I don't think any feedback softwares do, however Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending out mass emails to buyers with promo codes for another purchase, as well as helping generate more Amazon reviews Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

This tool has saved us countless hours in requesting feedback and resulted in a noticeable increase in feedback and reviews. Review collected by and hosted on G2.com.

What do you dislike?

We do not have any dislikes at this moment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This management tool is an excellent time saver and allows us to focus on running the business. Review collected by and hosted on G2.com.

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