# Best Shared Inbox Software - Page 2 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries. Shared inboxes pull emails from email accounts provided by [email software](https://www.g2.com/categories/email) providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with [CRM software](https://www.g2.com/categories/crm) to create a seamless record of organization-customer interactions. They will also integrate with [task management software](https://www.g2.com/categories/task-management) to allow users to easily create tasks related to email or ticketing. To qualify for inclusion in the Shared Inbox category, a product must: - Collect emails from one or multiple email accounts into a collaborative email client - Provide tools or integrations to create tasks and workflows surrounding email responses - Allow users to communicate with one another inside the application via messaging and/or comments - Enable uses to allocate and divide tasks related to inbox functionality ## Top Shared Inbox Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Front](https://www.g2.com/products/front/reviews) | 4.7/5.0 (2,443 reviews) | Team collaboration inside shared email threads | "[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,647 reviews) | Multi-channel ticket routing with SLA tracking | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 3 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | Shared inbox with full CRM context | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 4 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (841 reviews) | Email collaboration with internal chat per thread | "[Managing Patient Follow Ups and Clinic Communication Became More Organized](https://www.g2.com/survey_responses/missive-review-12858905)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,024 reviews) | Service business texting with review automation | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5.0 (1,251 reviews) | Gmail-native shared inbox with team accountability | "[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)" | | 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multi-channel support consolidation with automation | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,715 reviews) | AI-first support deflection with shared inbox | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 9 | [CommBox](https://www.g2.com/products/commbox/reviews) | 4.7/5.0 (48 reviews) | Call-to-digital routing with WhatsApp-first automation | "[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)" | | 10 | [Spark for Teams](https://www.g2.com/products/spark-for-teams/reviews) | 4.4/5.0 (22 reviews) | Team email collaboration without password sharing | "[Clean UX and Spark AI Make Team Email Access Easy](https://www.g2.com/survey_responses/spark-for-teams-review-12722914)" | --- ## What Are the Most Common Questions About Shared Inbox Software? *AI-generated · Last updated: May 26, 2026* ### Which solution supports multi-channel message management? Based on G2 reviews, several shared inbox tools in this category are used to centralize conversations from more than one channel, but reviewer feedback most often highlights email, chat, SMS, social messaging, and other support streams being handled in one workspace. According to verified users, Front is used to manage email, chats, and integrated apps in one hub, HubSpot Service Hub is praised for centralizing customer communication and support workflows, and Zendesk for Customer Service is frequently mentioned for bringing email, chat, phone, and social interactions into one place. G2 reviewers mention that the main benefit is less context switching, clearer ownership, and fewer missed messages across teams. ### What platform integrates shared inbox with CRM systems? Based on G2 reviews, CRM-connected shared inbox workflows are most clearly associated with products that combine support conversations with broader customer records. According to verified users, HubSpot Service Hub is frequently described as connecting ticketing, shared inbox workflows, and CRM data in one platform, making it easier to track customer history and support context. G2 reviewers also mention Zendesk for Customer Service for integrations with CRM and other business tools, while Hiver is noted for Gmail-based collaboration with integrations to CRMs and related systems. Across reviews, buyers value having customer details, ticket history, and follow-up context connected so teams can respond faster without jumping between disconnected tools. ### Which shared inbox platform offers the most seamless email collaboration? Based on G2 reviews, Front stands out most often for seamless email collaboration. According to verified users, teams use Front to draft emails together, leave internal comments, assign conversations, and coordinate replies without forwarding threads or relying on separate chat tools. G2 reviewers mention that shared drafts, tagging teammates, internal notes, and clear visibility into who owns each conversation make collaboration feel smoother and more organized. Users also describe Front as helpful for reducing duplicated work, improving follow-up, and keeping all communication context in one place. Some reviewers note occasional issues around search, AI responses, or notification behavior, but the collaboration workflow is consistently a core strength in recent feedback. ### Which vendor offers analytics on team email productivity? Based on G2 reviews, multiple vendors in this category offer visibility into team email activity, workloads, and response handling. According to verified users, Front is used to monitor shared inbox progress and team coordination, Hiver is praised for snapshot views, response-time visibility, and analytics inside Gmail-based workflows, and HubSpot Service Hub is often mentioned for team transparency and reporting around support requests. G2 reviewers mention that these analytics features help managers understand ownership, follow-up status, workload distribution, and service performance without relying on disconnected inboxes. For buyers comparing options, the common value is clearer oversight into how teams handle incoming messages and where process bottlenecks may be forming. ### What is the best shared inbox tool for customer support teams? Based on G2 reviews, Front is the strongest recent fit for customer support teams in this dataset because reviewers repeatedly describe it as centralizing communication, improving ownership, and helping teams collaborate on responses. According to verified users, Front supports shared inboxes, internal comments, assignments, automation, and multi-channel communication in ways that reduce missed messages and speed up response handling. G2 reviewers mention benefits such as better visibility, easier teamwork on support emails, and smoother triage of customer issues. Some users also call out room for improvement in areas like AI accuracy, reporting flexibility, or search behavior, but the overall review pattern points to Front as a consistent support-focused option for shared inbox management. **Here are some of the top-rated products on G2:** - [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – used by support teams to centralize email, comments, assignments, and shared ownership - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – helps support teams combine ticketing, automation, and CRM-linked service workflows - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – supports high-volume support across email, chat, and social with automation workflows ### Which vendor provides AI-powered email tagging and routing? Based on G2 reviews, Front, HubSpot Service Hub, and Missive all show evidence of AI or automation helping teams manage routing, rules, or inbox organization. According to verified users, Front is often mentioned for AI assistance around rules, summaries, and workflow setup, while HubSpot Service Hub is described as combining automation, ticketing, and AI-powered tools in support operations. G2 reviewers also mention Missive for rules, AI integration, and collaboration features that help teams triage email. Across these reviews, the recurring theme is not just AI for drafting responses, but AI or automation assisting with sorting, assigning, and reducing manual effort in busy shared inbox environments. ### Which tool supports shared inbox for remote teams? Based on G2 reviews, tools in this category support remote teamwork by making inbox ownership, internal comments, and shared visibility easier across distributed teams. According to verified users, Missive is repeatedly described as helping teams collaborate through shared inboxes, internal notes, and assignments without losing context, while Front is praised for internal collaboration on email threads and team coordination from one workspace. G2 reviewers also mention Hiver for shared inbox management directly in Gmail, helping teams assign emails and avoid duplicate work. Buyers evaluating remote-team use cases should look for recurring review themes such as visibility into ownership, centralized communication, and simpler handoffs when multiple people need to work from different locations. ### What platform provides SLA tracking for shared inbox communications? Based on G2 reviews, SLA-style tracking is most clearly associated with support-oriented shared inbox platforms rather than lightweight collaboration-only tools. According to verified users, Zendesk for Customer Service is frequently used for ticket management, ownership, and workflow controls that help teams keep responses on track. G2 reviewers also mention HubSpot Service Hub for support workflows and visibility into service handling, and Freshdesk for organizing tickets, response management, and team coordination in one place. Across the recent reviews, buyers looking for SLA tracking tend to value clear ownership, automation, workload visibility, and structured ticket handling so shared inbox communication is not left unmanaged or delayed. ### What is the most affordable shared inbox software for SMBs? Based on G2 reviews, affordability for SMBs is most often described around tools that deliver shared inbox value without requiring a heavy setup or enterprise-style footprint. According to verified users, Missive is directly described by one recent reviewer as a more affordable alternative after switching from another platform, Hiver is often praised for delivering Gmail-based shared inbox workflows with a fast learning curve, and BoldDesk is noted for strong value and lower-cost positioning compared with larger help desk products. G2 reviewers mention that SMB teams tend to prioritize ease of use, quick setup, and enough collaboration features to avoid missed emails without paying for unnecessary complexity. **Here are some of the top-rated products on G2:** - [Missive](https://www.g2.com/products/missive/reviews/missive-review-12858905) – often used by small teams to unify inboxes, tasks, and collaboration in one affordable workflow - [Hiver](https://www.g2.com/products/hiver/reviews/hiver-review-12722017) – fits Gmail-based teams that want shared inbox organization with lighter onboarding - [BoldDesk](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12698564) – reviewers highlight strong automation and ticketing value at a more economical price point ### What is the top-rated shared inbox platform for enterprises? Based on G2 reviews, enterprise-oriented shared inbox buyers tend to favor platforms that support multi-channel communication, structured workflows, and cross-team visibility at scale. According to verified users, Front is widely used to centralize team communication, assignments, comments, and automation in one system, while Zendesk for Customer Service is repeatedly highlighted for handling email, chat, social, and phone support within a unified workspace. G2 reviewers also mention HubSpot Service Hub for organizations that want service workflows connected with broader CRM context and automation. Across the review set, enterprise buyers appear to value centralized communication, stronger governance, and collaboration features that reduce duplicate work and keep teams aligned across larger support operations. **Here are some of the top-rated products on G2:** - [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – supports enterprise teams with shared inbox collaboration, internal comments, and workflow visibility - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – fits larger operations managing omnichannel support and structured ticket workflows - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – works well for enterprises that want support, automation, and CRM-connected communication together ## G2 Grid® for Shared Inbox Software ![G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence](https://www.g2.com/categories/shared-inbox/grids.png?focus%5B%5D=10739&focus%5B%5D=574&focus%5B%5D=57328&focus%5B%5D=20351&focus%5B%5D=10366&focus%5B%5D=15945&focus%5B%5D=748&focus%5B%5D=3270) Highlighted products: Front, Zendesk for Customer Service, HubSpot Service Hub, Missive, Podium, Hiver in Gmail, Freshdesk, and Fin. Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=front&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=hiver-in-gmail&focus%5B%5D=freshdesk&focus%5B%5D=fin) ## How Many Shared Inbox Software Products Does G2 Track? **Total Products under this Category:** 88 ### Category Stats (Jul 2026) - **Average Rating**: 4.58/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: eDesk (+0.44%) - Among all products in this category, eDesk recorded the largest rating increase compared to last month *Last updated: July 13, 2026* ## How Does G2 Rank Shared Inbox Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 36,500+ Authentic Reviews - 88+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Shared Inbox Software Is Best for Your Use Case? - **Leader:** [Front](https://www.g2.com/products/front/reviews) - **Highest Performer:** [CommBox](https://www.g2.com/products/commbox/reviews) - **Easiest to Use:** [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Front](https://www.g2.com/products/front/reviews) --- **Sponsored** ### SparrowDesk SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bchosen_at%5D=2026-07-13T14%3A38%3A43Z&secure%5Bdisplayable_resource_id%5D=1905&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1905&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1494101&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%3Fopen_modal_url%3D%252Fproducts%252Ffeaturebase%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fshared-inbox%2526source%253Dcategory&secure%5Btoken%5D=039181c3743ece4254c7e1d3b86ba1332efe3d88100c2125c716042d076c8f7a&secure%5Burl%5D=https%3A%2F%2Fwww.sparrowdesk.com%2F%3Futm_source%3DG2%26utm_medium%3DPPC&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Shared Inbox Software Products in 2026? ### 1. [Emailgistics](https://www.g2.com/products/emailgistics/reviews) Emailgistics is an advanced email management solution designed to enhance Microsoft Outlook 365 shared mailboxes. This software focuses on automation, intelligent routing, and performance tracking, providing a structured, data-driven approach to managing emails. By streamlining shared inbox management, Emailgistics aims to boost team efficiency, accountability, and collaboration, fundamentally transforming how organizations handle their email communications. This solution is particularly beneficial for organizations that deal with high volumes of incoming messages and require a systematic approach to ensure timely responses. Emailgistics addresses common challenges associated with email management, such as the risk of missed messages and delayed replies. By automating the assignment of emails to the appropriate team members, Emailgistics significantly reduces the time spent on manual triage, allowing teams to concentrate on delivering prompt and accurate replies to customers. Key features of Emailgistics include automated message assignment, customizable workflow rules, and one-click availability controls. These functionalities enable teams to manage email interactions efficiently without becoming overwhelmed by administrative tasks. The automation aspect ensures that messages are routed to the right individual, which not only speeds up response times but also enhances accountability among team members. This structured approach promotes a collaborative and efficient work environment, where team members can focus on their core responsibilities rather than getting bogged down by email overload. Additionally, Emailgistics provides performance tracking tools, such as real-time dashboards and detailed reports on response times and productivity metrics. These data-driven insights empower managers to make informed decisions, refine team performance, and continuously improve email management processes. By analyzing performance metrics, organizations can identify areas for improvement and implement strategies to enhance overall efficiency, ensuring that every team member is contributing effectively to email communications. Seamlessly integrated with Outlook 365, Emailgistics enhances existing workflows without disrupting established practices. This integration allows teams to optimize their email management processes, leading to faster, more reliable responses and improved collaboration. By adopting Emailgistics, organizations can transform their email handling capabilities, ensuring that they meet customer expectations while maintaining a high level of operational efficiency. **Average Rating:** 4.7/5.0 **Total Reviews:** 52 **How Do G2 Users Rate Emailgistics?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Integrations:** 8.2/10 (Category avg: 8.5/10) - **Trends:** 7.5/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Emailgistics?** - **Seller:** [Emailgistics](https://www.g2.com/sellers/emailgistics) - **Company Website:** https://emailgistics.com/ - **Year Founded:** 2018 - **HQ Location:** Oakville, CA - **LinkedIn® Page:** https://www.linkedin.com/company/emailgistics (17 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Manufacturing - **Company Size:** 44% Mid-Market, 42% Small-Business #### What Are Emailgistics's Pros and Cons? **Pros:** - Customer Support (12 reviews) - Ease of Use (12 reviews) - Time-saving (11 reviews) - Email Management (9 reviews) - Team Collaboration (9 reviews) **Cons:** - Archiving Issues (3 reviews) - Difficult Setup (3 reviews) - Slow Loading (3 reviews) - Folder Management (2 reviews) - Lack of Training (2 reviews) ### What Do G2 Reviewers Say About Emailgistics? *AI-generated summary from verified user reviews* **Pros:** - Users value the **exceptional customer support** from Emailgistics, ensuring a smooth implementation and ongoing assistance. - Users love the **ease of use** of Emailgistics, noting quick setup and a straightforward learning curve. - Users love the **time-saving efficiency** Emailgistics brings, streamlining inbox management and boosting productivity significantly. - Users value the **dynamic email management** of Emailgistics, enhancing workflows and customer service with personalized handling. - Users value the **enhanced team collaboration** through Emailgistics, fostering better workflows and personalized email management. **Cons:** - Users face challenges with **archiving issues** , particularly in training and understanding the new email management approach. - Users find the **difficult setup** process time-consuming and complex, particularly for managing multiple accounts effectively. - Users find the **slow loading** of Emailgistics particularly frustrating, especially when searching through large data folders. - Users desire the ability to **share rules across inboxes** and face delays in email archiving actions. - Users face **lack of training** challenges, struggling to adapt to Emailgistics' unique approach to email management. #### What Are Recent G2 Reviews of Emailgistics? **"[Effortless Email Management with High Team Accountability](https://www.g2.com/survey_responses/emailgistics-review-13001649)"** **Rating:** 5.0/5.0 stars *— Dean P.* [Read full review](https://www.g2.com/survey_responses/emailgistics-review-13001649) --- **"[Great support - quick, smart and thorough!](https://www.g2.com/survey_responses/emailgistics-review-12842117)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/emailgistics-review-12842117) --- ### 2. [MessageDesk](https://www.g2.com/products/messagedesk/reviews) MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MessageDesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 7.1/10 (Category avg: 8.5/10) - **Trends:** 9.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.7/10 (Category avg: 8.3/10) **Who Is the Company Behind MessageDesk?** - **Seller:** [Alderwood Labs](https://www.g2.com/sellers/alderwood-labs) - **Year Founded:** 2018 - **HQ Location:** Reno, Nevada - **Twitter:** @messagedeskapp (93 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/messagedeskapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are MessageDesk's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Communication (6 reviews) - Automation (5 reviews) - Communication (5 reviews) - Customer Support (4 reviews) **Cons:** - Complex Processes (2 reviews) - Expensive (2 reviews) - Messaging Issues (2 reviews) - Number Issues (2 reviews) - App Incompatibility (1 reviews) ### What Do G2 Reviewers Say About MessageDesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of MessageDesk, finding it simple to set up and effective for communication. - Users love the **easy communication** features of MessageDesk, enhancing connectivity and streamlining interactions effortlessly. - Users appreciate the **automation features** of MessageDesk, streamlining communication and improving efficiency significantly. - Users highlight the **efficient communication** features of MessageDesk, enhancing connectivity and collaboration in the workplace. - Users value the **reliable customer support** of MessageDesk, appreciating its constant availability and quick response times. **Cons:** - Users express frustration with **complex processes** , citing issues with setup and difficulties in managing group threads. - Users find the pricing of MessageDesk to be **a bit high compared to competitors** , despite appreciating its functionality. - Users experience **messaging issues** with multiple threads and confusion over credits when using MessageDesk. - Users face challenges with **number registration** and **duplicate contacts** , causing initial setup frustrations with MessageDesk. - Users find the **app incompatibility** frustrating, as it creates multiple threads and complicates group messaging. #### What Are Recent G2 Reviews of MessageDesk? **"[It's a great app to messages and be connected with the team and colleagues](https://www.g2.com/survey_responses/messagedesk-review-11499637)"** **Rating:** 5.0/5.0 stars *— Disha D.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-11499637) --- **"[Message Desk improved the way my company communicates with clients and staff.](https://www.g2.com/survey_responses/messagedesk-review-10788405)"** **Rating:** 5.0/5.0 stars *— Chris R.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-10788405) --- #### What Are G2 Users Discussing About MessageDesk? - [What is MessageDesk used for?](https://www.g2.com/discussions/what-is-messagedesk-used-for) ### 3. [Zoho TeamInbox](https://www.g2.com/products/zoho-teaminbox/reviews) A shared inbox tool for team collaboration and transparency. Zoho TeamInbox aims at making group email conversations transparent within a team. Send and receive group emails, delegate owners to conversations, conduct internal discussions, co-author emails with team, manage your inbox efficiently—all under a single roof. Zoho TeamInbox is a single tool for communication outside the team and collaboration within the team. **Average Rating:** 4.2/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Zoho TeamInbox?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 6.1/10 (Category avg: 8.5/10) - **Trends:** 6.9/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Zoho TeamInbox?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Company Size:** 77% Small-Business, 15% Mid-Market #### What Are Zoho TeamInbox's Pros and Cons? **Pros:** - Communication (2 reviews) - Team Collaboration (2 reviews) - Assignment Management (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) **Cons:** - Expensive (1 reviews) - Learning Curve (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Zoho TeamInbox? *AI-generated summary from verified user reviews* **Pros:** - Users value the **seamless communication** in Zoho TeamInbox, enhancing collaboration and clarity in teamwork. - Users value the **streamlined team collaboration** in Zoho TeamInbox, enabling effective management of shared emails and responsibilities. - Users value the **assignment management** of Zoho TeamInbox, facilitating clear responsibilities and streamlined communication in email collaboration. - Users value the **easy integrations** of Zoho TeamInbox, enhancing their experience with other Zoho products seamlessly. - Users find the **easy setup** of Zoho TeamInbox enhances their experience with seamless integration across Zoho modules. **Cons:** - Users find Zoho TeamInbox to be **expensive for larger teams** , especially with the need for additional Zoho products. - Users describe a **steep learning curve** for Zoho TeamInbox, especially for those unfamiliar with Zoho's ecosystem. - Users find Zoho TeamInbox to have a **not user-friendly interface** that presents a steep learning curve for newcomers. #### What Are Recent G2 Reviews of Zoho TeamInbox? **"[Good product](https://www.g2.com/survey_responses/zoho-teaminbox-review-10293275)"** **Rating:** 5.0/5.0 stars *— Kunal K.* [Read full review](https://www.g2.com/survey_responses/zoho-teaminbox-review-10293275) --- **"[Efficient Collaboration and Email Management on Zoho Team Inbox](https://www.g2.com/survey_responses/zoho-teaminbox-review-10455959)"** **Rating:** 4.0/5.0 stars *— Aneurys Nicanor A.* [Read full review](https://www.g2.com/survey_responses/zoho-teaminbox-review-10455959) --- ### 4. [GrooveHQ](https://www.g2.com/products/groovehq/reviews) The refreshingly simple yet powerful alternative to Zendesk. Over 2,000 small businesses use Groove's help desk software to centralize and automate their customer support. **Average Rating:** 4.6/5.0 **Total Reviews:** 194 **How Do G2 Users Rate GrooveHQ?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.3/10) - **Integrations:** 8.6/10 (Category avg: 8.5/10) - **Trends:** 8.1/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind GrooveHQ?** - **Seller:** [GrooveHQ](https://www.g2.com/sellers/groovehq) - **Year Founded:** 2011 - **HQ Location:** Newport, RI - **Twitter:** @Groove (6,683 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3150436/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 77% Small-Business, 22% Mid-Market #### What Are GrooveHQ's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Automation (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Efficiency (1 reviews) **Cons:** - Chat Functionality Issues (1 reviews) - Comment Issues (1 reviews) - Email Communication Issues (1 reviews) - Issue Resolution (1 reviews) - Merging Issues (1 reviews) ### What Do G2 Reviewers Say About GrooveHQ? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive customer support** of GrooveHQ, enhancing collaboration and user experience significantly. - Users love the **automation features** of GrooveHQ, which ensure timely follow-ups and never let tasks get forgotten. - Users praise the **ease of use** of GrooveHQ, highlighting its intuitive features and responsive support for seamless management. - Users praise the **easy setup** process of GrooveHQ, enjoying responsive support and clear guidance throughout. - Users value the **efficiency** of GrooveHQ in managing support queries and enhancing collaborative team workflows. **Cons:** - Users face **chat functionality issues** as they cannot select specific parts of conversations to share, causing inefficiencies. - Users face **comment issues** as it's challenging to selectively include conversation parts in responses, leading to disjointed discussions. - Users struggle with **email communication issues** , as they cannot select specific conversation parts when forwarding discussions. - Users express frustration over the **lack of selective conversation forwarding** , leading to disjointed communication experiences. - Users find that **merging tickets** in GrooveHQ is not as straightforward as expected, leading to frustration. #### What Are Recent G2 Reviews of GrooveHQ? **"[Never Miss a Beat with This Reliable Tool](https://www.g2.com/survey_responses/groovehq-review-11991950)"** **Rating:** 5.0/5.0 stars *— Shannon F.* [Read full review](https://www.g2.com/survey_responses/groovehq-review-11991950) --- **"[Game-Changer for Team Transparency with Minor Glitches](https://www.g2.com/survey_responses/groovehq-review-12704475)"** **Rating:** 4.0/5.0 stars *— Katie F.* [Read full review](https://www.g2.com/survey_responses/groovehq-review-12704475) --- #### What Are G2 Users Discussing About GrooveHQ? - [What is GrooveHQ used for?](https://www.g2.com/discussions/what-is-groovehq-used-for) - [What does GrooveHQ do?](https://www.g2.com/discussions/what-does-groovehq-do) - [How much does groove cost?](https://www.g2.com/discussions/groovehq-how-much-does-groove-cost) - [What is Groove software?](https://www.g2.com/discussions/what-is-groove-software) - [What is GrooveHQ?](https://www.g2.com/discussions/what-is-groovehq) ### 5. [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 **How Do G2 Users Rate Trengo?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) - **Integrations:** 7.2/10 (Category avg: 8.5/10) - **Trends:** 6.8/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Trengo?** - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ (284 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/trengo/about/ (90 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small-Business, 26% Mid-Market #### What Are Trengo's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Helpful (41 reviews) - Customer Support (33 reviews) - Features (31 reviews) - Communication (26 reviews) **Cons:** - Missing Features (30 reviews) - Limited Features (18 reviews) - Messaging Issues (17 reviews) - Chat Functionality (13 reviews) - Learning Curve (11 reviews) ### What Do G2 Reviewers Say About Trengo? *AI-generated summary from verified user reviews* **Pros:** - Users find Trengo's interface **easy to use and implement** , enhancing their workflow with minimal learning required. - Users find Trengo's **helpful AI-powered workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, finding onboarding easy and assistance consistently helpful. - Users highlight the **multi-channel messaging integration** of Trengo, simplifying chat management and improving efficiency significantly. - Users appreciate the **streamlined communication** offered by Trengo, enhancing interaction and support with customers effectively. **Cons:** - Users find that **missing features** like linking FAQs and useful reports hinder Trengo's full potential. - Users find Trengo's **limited features** frustrating, particularly regarding WhatsApp message handling and integration capabilities. - Users struggle with **messaging issues** , including limited WhatsApp interactions and slow loading times impacting functionality. - Users find the **chat functionality difficult and limited** , experiencing issues with setup and lacking essential features. - Users find the **learning curve steep** , with setup and execution of features being unintuitive and cumbersome. #### What Are Recent G2 Reviews of Trengo? **"[Organized Inbox and Efficient Task Management with Trengo](https://www.g2.com/survey_responses/trengo-review-11951871)"** **Rating:** 4.5/5.0 stars *— Ashley d.* [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) --- **"[Great partnership with Trengo](https://www.g2.com/survey_responses/trengo-review-11596795)"** **Rating:** 4.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) --- #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) ### 6. [Keeping](https://www.g2.com/products/keeping/reviews) Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you. **Average Rating:** 4.5/5.0 **Total Reviews:** 68 **How Do G2 Users Rate Keeping?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Integrations:** 8.1/10 (Category avg: 8.5/10) - **Trends:** 8.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Keeping?** - **Seller:** [Keeping](https://www.g2.com/sellers/keeping) - **Year Founded:** 2007 - **HQ Location:** Brooklyn, NY - **Twitter:** @keepingcom (181 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2360605/ (48 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Computer Software - **Company Size:** 80% Small-Business, 20% Mid-Market #### What Are Keeping's Pros and Cons? **Pros:** - Communication (2 reviews) - Ease of Use (2 reviews) - Easy Access (2 reviews) - Simple (2 reviews) - Team Collaboration (2 reviews) **Cons:** - Complex Administration (1 reviews) - Difficult Learning (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Search Difficulty (1 reviews) ### What Do G2 Reviewers Say About Keeping? *AI-generated summary from verified user reviews* **Pros:** - Users value the **enhanced communication capabilities** of Keeping, streamlining interactions and improving team collaboration effectively. - Users appreciate the **ease of use** of Keeping, finding it simple to learn and integrate into daily business tasks. - Users value the **easy access** provided by Keeping within Salesforce, streamlining communication and enhancing team collaboration. - Users appreciate the **simple interface** of Keeping, which makes it easy to learn and use daily for business. - Users find that **team collaboration** improves significantly with Keeping, enhancing communication transparency and accessibility among team members. **Cons:** - Users find **complex administration** of Keeping demanding, needing considerable time and effort for mastery. - Users find that **difficult learning** in Keeping demands significant time and effort to master the platform. - Users find the **learning curve steep** , needing considerable time to master the complexities of Keeping. - Users note the **limited customization** options for workflows, wishing for a more modern UI in Keeping. - Users find the **search difficulty** problematic, wishing for improved ticket management and better organization options. #### What Are Recent G2 Reviews of Keeping? **"[Seamless Gmail Integration That Streamlines Shared Inbox Ticketing](https://www.g2.com/survey_responses/keeping-review-12646505)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/keeping-review-12646505) --- **"[Powerful Shared Inbox with Smart Email Assignment Automations](https://www.g2.com/survey_responses/keeping-review-12473947)"** **Rating:** 4.5/5.0 stars *— Erika H.* [Read full review](https://www.g2.com/survey_responses/keeping-review-12473947) --- #### What Are G2 Users Discussing About Keeping? - [What are some unique features of project management software?](https://www.g2.com/discussions/keeping-what-are-some-unique-features-of-project-management-software) - [What are the key features of project management?](https://www.g2.com/discussions/what-are-the-key-features-of-project-management) - [What should be in the inventory software?](https://www.g2.com/discussions/what-should-be-in-the-inventory-software) - [What are the essential features of software?](https://www.g2.com/discussions/keeping-what-are-the-essential-features-of-software) ### 7. [DevRev](https://www.g2.com/products/devrev-devrev/reviews) DevRev Computer is an AI-powered work platform that connects structured data (CRM records, tickets, log data) and unstructured data (documents, emails, meeting notes) into a unified knowledge graph. Data is synced from existing tools through a connector layer called AirSync. Computer searches across all connected systems, takes actions on behalf of users, automates workflows, and generates insights grounded in business context. It supports automated ticket resolution, customer account research, sales pipeline analysis, and cross-team reporting through purpose-built apps and custom AI agents. Available as a desktop app, mobile app, and browser interface. **Average Rating:** 4.3/5.0 **Total Reviews:** 209 **How Do G2 Users Rate DevRev?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Integrations:** 8.5/10 (Category avg: 8.5/10) - **Trends:** 8.5/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.8/10 (Category avg: 8.3/10) **Who Is the Company Behind DevRev?** - **Seller:** [DevRev](https://www.g2.com/sellers/devrev) - **Company Website:** https://devrev.ai/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, CA - **Twitter:** @devrev (3,269 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/devrev/ (937 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** HR Specialist, Product Manager - **Top Industries:** Computer Software, Financial Services - **Company Size:** 54% Mid-Market, 33% Small-Business #### What Are DevRev's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Efficiency (48 reviews) - Features (46 reviews) - Helpful (36 reviews) - Insights (27 reviews) **Cons:** - Missing Features (29 reviews) - Limited Features (20 reviews) - Lack of Features (18 reviews) - Learning Curve (18 reviews) - Not Intuitive (16 reviews) ### What Do G2 Reviewers Say About DevRev? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of DevRev, enjoying a smooth and intuitive platform for seamless collaboration. - Users value the **high efficiency** of DevRev, praising its responsive support and streamlined processes for better productivity. - Users appreciate the **intuitive AI chat feature** in DevRev, enhancing communication and streamlining workflows efficiently. - Users appreciate the **intuitive and powerful platform** of DevRev, enhancing communication and operational efficiency seamlessly. - Users are thrilled with the **robust and user-friendly insights** from DevRev, enhancing customer engagement and app improvement. **Cons:** - Users note several **missing features** in DevRev, limiting automation and reporting capabilities, though improvements are underway. - Users find **limited features** in DevRev, noting gaps in automation, reporting, and user flow analysis. - Users note a **lack of features** in DevRev, particularly in automation, reporting, and user flow tracking capabilities. - Users find the **learning curve steep** , especially for non-tech individuals who require additional training and clarification. - Users find DevRev to be **not intuitive** , complicating the onboarding and user experience for non-tech individuals. #### What Are Recent G2 Reviews of DevRev? **"[Powerful Traceability, Though Weighed Down by Complex Onboarding](https://www.g2.com/survey_responses/devrev-review-12756836)"** **Rating:** 4.0/5.0 stars *— Tushar M.* [Read full review](https://www.g2.com/survey_responses/devrev-review-12756836) --- **"[Great customer support agent and good set of connectors and nodes in workflow builder.](https://www.g2.com/survey_responses/devrev-review-10455174)"** **Rating:** 4.5/5.0 stars *— Vinod K.* [Read full review](https://www.g2.com/survey_responses/devrev-review-10455174) --- ### 8. [Gmelius](https://www.g2.com/products/gmelius/reviews) Gmelius is the first Gmail-native platform where AI agents and your team work together in real time to manage, prioritize, and reply to emails—turning your inbox into a collaborative, self-organizing workspace. **Average Rating:** 4.4/5.0 **Total Reviews:** 756 **How Do G2 Users Rate Gmelius?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.3/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 7.8/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Gmelius?** - **Seller:** [Gmelius SA](https://www.g2.com/sellers/gmelius-sa) - **Year Founded:** 2016 - **HQ Location:** Geneva - **Twitter:** @gmelius (1,772 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5285738/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 81% Small-Business, 16% Mid-Market #### What Are Gmelius's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Email Management (14 reviews) - Collaboration (12 reviews) - Team Collaboration (12 reviews) - Communication (11 reviews) **Cons:** - Email Management Issues (8 reviews) - Missing Features (8 reviews) - Performance Issues (6 reviews) - Email Issues (5 reviews) - Learning Curve (5 reviews) ### What Do G2 Reviewers Say About Gmelius? *AI-generated summary from verified user reviews* **Pros:** - Users find Gmelius to be **extremely easy to use** , enhancing their workflow and simplifying inbox management. - Users love the **ease of email management** with Gmelius, enabling seamless collaboration and historical tracking. - Users value the **seamless collaboration** offered by Gmelius, enhancing organization and efficiency in teamwork. - Users value the **robust team collaboration features** of Gmelius, streamlining email management and enhancing teamwork. - Users appreciate the **robust team collaboration features** of Gmelius, enhancing email management and communication efficiency. **Cons:** - Users often face **email management issues** with Gmelius, including slow loading times and ineffective tagging functionality. - Users find Gmelius lacking in **advanced mobile features** , making on-the-go management and collaboration difficult. - Users report **performance issues** with Gmelius, experiencing slow email loading and delays in bulk tasks. - Users face **slow email loading times** with Gmelius, making email management tedious and frustrating. - Users experience a **steep learning curve** with Gmelius, requiring meetings to clarify its functions for non-tech users. #### What Are Recent G2 Reviews of Gmelius? **"[It has been a helpful tool](https://www.g2.com/survey_responses/gmelius-review-10295609)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10295609) --- **"[A Powerful and Easy-to-Use Tool for Email Management and Team Collaboration](https://www.g2.com/survey_responses/gmelius-review-10296148)"** **Rating:** 5.0/5.0 stars *— Hasan J.* [Read full review](https://www.g2.com/survey_responses/gmelius-review-10296148) --- #### What Are G2 Users Discussing About Gmelius? - [What is Gmelius used for?](https://www.g2.com/discussions/what-is-gmelius-used-for) ### 9. [HelpCrunch](https://www.g2.com/products/helpcrunch/reviews) HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount. **Average Rating:** 4.7/5.0 **Total Reviews:** 233 **How Do G2 Users Rate HelpCrunch?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.3/10) - **Integrations:** 9.7/10 (Category avg: 8.5/10) - **Trends:** 8.7/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.6/10 (Category avg: 8.3/10) **Who Is the Company Behind HelpCrunch?** - **Seller:** [HelpCrunch](https://www.g2.com/sellers/helpcrunch) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, CA - **Twitter:** @HelpCrunchCom (334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4846760/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 83% Small-Business, 15% Mid-Market #### What Are HelpCrunch's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Features (16 reviews) - Helpful (14 reviews) - Chat Features (10 reviews) - Customer Support (10 reviews) **Cons:** - Limited Customization (4 reviews) - Chat Functionality (3 reviews) - Chat Issues (3 reviews) - Expensive (3 reviews) - Slow Loading (3 reviews) ### What Do G2 Reviewers Say About HelpCrunch? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of HelpCrunch, finding it clean, intuitive, and effective for email automation. - Users appreciate the **comprehensive set of features** of HelpCrunch, effectively meeting diverse customer communication needs. - Users appreciate the **user-friendly interface** of HelpCrunch, making communication and engagement seamless and efficient. - Users value the **intuitive live chat** of HelpCrunch, enhancing client engagement and simplifying support team collaboration. - Users praise the **responsive customer support** of HelpCrunch, appreciating prompt assistance and seamless onboarding experiences. **Cons:** - Users seek greater **flexibility in customization** for widgets and automation, finding current options somewhat limited. - Users experience **slow loading times for chat functionality** , impacting overall performance and satisfaction with HelpCrunch. - Users experience **chat loading speed issues** that hinder functionality, hoping for improvements from the HelpCrunch team. - Users find the **pricing to be high** , especially for small businesses with growing needs and extra costs. - Users experience **slow loading** times for live chat, impacting usability, but improvements are anticipated from the support team. #### What Are Recent G2 Reviews of HelpCrunch? **"[Tornado Team Loves HelpCrunch – Essential Live Chat for Our Apps](https://www.g2.com/survey_responses/helpcrunch-review-12151003)"** **Rating:** 5.0/5.0 stars *— Tornado D.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12151003) --- **"[Affordable and Feature-Rich Chat Solution](https://www.g2.com/survey_responses/helpcrunch-review-12883421)"** **Rating:** 5.0/5.0 stars *— Konstantin M.* [Read full review](https://www.g2.com/survey_responses/helpcrunch-review-12883421) --- ### 10. [Kayako](https://www.g2.com/products/kayako/reviews) Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow. **Average Rating:** 4.1/5.0 **Total Reviews:** 225 **How Do G2 Users Rate Kayako?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.3/10) - **Integrations:** 8.5/10 (Category avg: 8.5/10) - **Trends:** 8.2/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.9/10 (Category avg: 8.3/10) **Who Is the Company Behind Kayako?** - **Seller:** [Kayako](https://www.g2.com/sellers/kayako) - **Year Founded:** 2001 - **HQ Location:** N/A - **Twitter:** @Kayako (9,448 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kayako/ (60 employees on LinkedIn®) - **Phone:** +1 (888) 952-9256 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 53% Small-Business, 35% Mid-Market #### What Are Kayako's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - AI Efficiency (1 reviews) - AI Technology (1 reviews) - Automated Responses (1 reviews) - Helpful (1 reviews) **Cons:** - Not Intuitive (1 reviews) - Quality Issues (1 reviews) - UX Design (1 reviews) - UX Issues (1 reviews) ### What Do G2 Reviewers Say About Kayako? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **contextual AI assistance** that provides accurate suggestions, enhancing support agents' efficiency and confidence. - Users value the **contextual AI efficiency** of Kayako, enhancing support with relevant and accurate suggestions quickly. - Users praise the **contextual AI technology** for providing accurate and relevant support suggestions, enhancing overall service quality. - Users value the **contextual automated responses** from Kayako, which enhance support efficiency and accuracy significantly. - Users value the **contextual AI responsiveness** of Kayako, enhancing support agent efficiency and customer satisfaction. **Cons:** - Users find the **mobile experience not intuitive** , making it challenging for agents using it in the field. - Users find the **mobile experience lacking polish** , making it less than ideal for field agents or after-hour use. - Users feel the mobile experience lacks **polish** , making it inconvenient for agents in the field or after hours. - Users feel the **mobile experience could use polish** , as it is not ideal for field agents or after-hours use. #### What Are Recent G2 Reviews of Kayako? **"[White-Glove Onboarding That Gets Kayako Working Fast](https://www.g2.com/survey_responses/kayako-review-12889028)"** **Rating:** 5.0/5.0 stars *— Deniz Y.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12889028) --- **"[Surprisingly Human, High-Quality AI Replies That Nail Customer Context](https://www.g2.com/survey_responses/kayako-review-12890475)"** **Rating:** 4.5/5.0 stars *— Syed H.* [Read full review](https://www.g2.com/survey_responses/kayako-review-12890475) --- #### What Are G2 Users Discussing About Kayako? - [What is Kayako used for?](https://www.g2.com/discussions/kayako-what-is-kayako-used-for) - [What is Kayako used for?](https://www.g2.com/discussions/what-is-kayako-used-for) - [What is help support?](https://www.g2.com/discussions/what-is-help-support) - [What is Kayako com?](https://www.g2.com/discussions/what-is-kayako-com) - [What is Kayako ticketing system?](https://www.g2.com/discussions/what-is-kayako-ticketing-system) ### 11. [Mojo Helpdesk](https://www.g2.com/products/mojo-helpdesk/reviews) Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. **Average Rating:** 4.4/5.0 **Total Reviews:** 235 **How Do G2 Users Rate Mojo Helpdesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 7.2/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.7/10 (Category avg: 8.3/10) **Who Is the Company Behind Mojo Helpdesk?** - **Seller:** [Mojo Helpdesk](https://www.g2.com/sellers/mojo-helpdesk) - **Year Founded:** 2011 - **HQ Location:** Austin, Texas - **Twitter:** @mojohelpdesk (705 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mojo-helpdesk/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Primary/Secondary Education - **Company Size:** 55% Mid-Market, 30% Small-Business #### What Are Mojo Helpdesk's Pros and Cons? **Cons:** - Bugs (1 reviews) - Button Issues (1 reviews) - Editing Difficulties (1 reviews) - Formatting Issues (1 reviews) - Layout Issues (1 reviews) ### What Do G2 Reviewers Say About Mojo Helpdesk? *AI-generated summary from verified user reviews* **Cons:** - Users experience **bugs with layout transitions** and inconsistencies with screenshots in Mojo Helpdesk, impacting usability. - Users face **button issues** that hinder layout consistency, dark mode usage, and screenshot functionalities in Mojo Helpdesk. - Users face **editing difficulties** in Mojo Helpdesk, struggling with layout consistency and media handling. - Users face **formatting issues** with layouts and dark mode, causing inconsistency and trouble with multimedia elements. - Users face **layout issues** with Mojo Helpdesk, struggling to maintain consistency and utilize dark mode effectively. #### What Are Recent G2 Reviews of Mojo Helpdesk? **"[Good for Frequent Users](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190)"** **Rating:** 4.0/5.0 stars *— Chel M.* [Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-8439190) --- **"[Perfect Integration, Simple Setup](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476)"** **Rating:** 5.0/5.0 stars *— Hugo I. D.* [Read full review](https://www.g2.com/survey_responses/mojo-helpdesk-review-12839476) --- #### What Are G2 Users Discussing About Mojo Helpdesk? - [How much does Mojo Helpdesk cost?](https://www.g2.com/discussions/how-much-does-mojo-helpdesk-cost) - [What is Mojo in software?](https://www.g2.com/discussions/what-is-mojo-in-software) - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote ### 12. [Helpmonks](https://www.g2.com/products/helpmonks/reviews) Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works." **Average Rating:** 4.3/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Helpmonks?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.3/10) - **Integrations:** 7.7/10 (Category avg: 8.5/10) - **Trends:** 8.9/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Helpmonks?** - **Seller:** [Helpmonks](https://www.g2.com/sellers/helpmonks) - **Year Founded:** 2013 - **HQ Location:** Syracuse, New York - **Twitter:** @helpmonks (2,086 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/helpmonks/about (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market #### What Are Helpmonks's Pros and Cons? **Pros:** - Efficiency (1 reviews) - Email Management (1 reviews) - Email Tracking (1 reviews) - Features (1 reviews) **Cons:** - Error Handling (1 reviews) - Poor Notifications (1 reviews) - Quality Issues (1 reviews) - Slow Loading (1 reviews) - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Helpmonks? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient organization and search** features of Helpmonks, enhancing their email management experience. - Users appreciate the **effective email organization and searching** features of Helpmonks that enhance their productivity. - Users appreciate the **email tracking** feature of Helpmonks, enhancing organization and making searching past chains efficient. - Users appreciate the **organization and efficient search** features of Helpmonks, enhancing their email management experience. **Cons:** - Users are frustrated with **random shutdowns** and lack of updates, leaving them uncertain during crashes. - Users face **poor notifications** , often left uncertain and uninformed during unexpected shutdowns of Helpmonks. - Users report frequent **random shutdowns** with Helpmonks, leading to frustration due to lack of communication on fixes. - Users often face **slow loading** times that hinder productivity and lead to frustrating delays in response. - Users report frequent **random shutdowns** with Helpmonks, leading to frustration and a lack of communication during issues. #### What Are Recent G2 Reviews of Helpmonks? **"[Fantastic Email Support Service for Any Business](https://www.g2.com/survey_responses/helpmonks-review-4399981)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/helpmonks-review-4399981) --- **"[Much needed tech solutions for better email management with best in class customer support!](https://www.g2.com/survey_responses/helpmonks-review-4621549)"** **Rating:** 4.5/5.0 stars *— Verified User in Real Estate* [Read full review](https://www.g2.com/survey_responses/helpmonks-review-4621549) --- #### What Are G2 Users Discussing About Helpmonks? - [What is Helpmonks used for?](https://www.g2.com/discussions/what-is-helpmonks-used-for) ### 13. [Threads](https://www.g2.com/products/jpy-threads/reviews) Threads is a cloud based application that records your entire organisation's emails and phone calls and allows you to view, share and investigate them in an easy to use, familiar interface. **Average Rating:** 4.3/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Threads?** - **Integrations:** 8.1/10 (Category avg: 8.5/10) - **Trends:** 9.2/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Threads?** - **Seller:** [JPY](https://www.g2.com/sellers/jpy) - **HQ Location:** London, England - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 62% Mid-Market, 23% Small-Business #### What Are Threads's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - User Interface (3 reviews) - Integrations (2 reviews) - Connectivity (1 reviews) - Customization (1 reviews) **Cons:** - User Interface Issues (2 reviews) - UX Design (2 reviews) - Lack of Integrations (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Threads? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **user-friendly interface** of Threads, making it easy to share updates and connect with friends. - Users love the **easy-to-use interface** of Threads, making sharing updates and connecting with friends effortless. - Users appreciate the **easy Instagram integration** of Threads, making sharing updates with others seamless and enjoyable. - Users appreciate the **seamless connectivity** of Threads with Instagram, enhancing their social media experience and networking opportunities. - Users value the **customization options** in Threads, allowing them to see tailored and relevant posts. **Cons:** - Users feel that the **UI can be improved** to attract younger users and incorporate trending features. - Users feel the **UX lacks attractiveness** and key trending features appealing to younger audiences on Threads. - Users feel frustrated by the **lack of integrations** with other accounts, limiting their customization and navigation experience. - Users find the **learning curve challenging** , wishing for more integration choices and customization options for profiles. - Users desire **more customization options** for their Threads profiles, similar to Facebook and Instagram's flexibility. #### What Are Recent G2 Reviews of Threads? **"[Discovering Threads- a new network to build friends and connections.](https://www.g2.com/survey_responses/threads-review-10557806)"** **Rating:** 5.0/5.0 stars *— Kath B.* [Read full review](https://www.g2.com/survey_responses/threads-review-10557806) --- **"[Threads review](https://www.g2.com/survey_responses/threads-review-10589579)"** **Rating:** 4.5/5.0 stars *— Gaurav S.* [Read full review](https://www.g2.com/survey_responses/threads-review-10589579) --- ### 14. [Spike](https://www.g2.com/products/spike/reviews) Spike is an AI-powered email and team communication platform that combines email, chat, meetings, and collaboration tools into a single, organized workspace. It is designed for professionals, small teams, and businesses that use email as their primary communication channel but want a faster, more streamlined way to manage daily interactions and tasks. By transforming traditional email into a chat-like format, Spike simplifies how users read and reply to messages. The platform removes repetitive headers, quoted text, and long chains, allowing conversations to appear as clean, continuous threads. Users can manage all email accounts, calendars, and contacts in one place while taking advantage of built-in AI to summarize conversations, draft replies, and organize the inbox automatically. Spike supports both individual and team use. Freelancers and professionals use it to manage clients and projects more efficiently, while teams rely on Spike to centralize communication, share files, and collaborate in real time without switching between multiple tools. Core Features: Conversational Email: Presents emails as natural chat-like conversations while remaining fully compatible with standard email protocols. AI Productivity Tools: Provides automatic summaries, suggested replies, translations, and content drafting to speed up workflow. Priority Inbox: Uses AI to sort incoming messages into relevant categories—Priority, Other, Notes, and Starred—helping users focus on what matters most. Integrated Meetings: Enables voice and video calls directly from email threads for faster coordination. Collaborative Notes and Docs: Allows users to create, edit, and share documents in real time within the inbox. Unified Inbox and Search: Consolidates multiple email accounts and calendars into a single interface with cross-account search. Shared Inbox: Helps teams manage customer and project communications collaboratively, ensuring faster response times. Compatibility: Works with Gmail, Outlook, iCloud, Office 365, Yahoo Mail, and all IMAP-supported accounts across desktop, mobile, and web platforms. Security and Privacy: Spike is ad-free and never sells or monetizes user data. All message data is encrypted using the AES-256 standard. Spike is suited for users seeking a unified communication platform that enhances productivity while maintaining the familiarity of email. It bridges the gap between traditional email clients and modern collaboration tools, offering a single, AI-enhanced workspace that helps individuals and teams stay focused and efficient. **Average Rating:** 4.6/5.0 **Total Reviews:** 250 **How Do G2 Users Rate Spike?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.3/10) - **Integrations:** 3.3/10 (Category avg: 8.5/10) - **Trends:** 7.9/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind Spike?** - **Seller:** [Spike](https://www.g2.com/sellers/spike) - **Year Founded:** 2014 - **HQ Location:** Herzliya, IL - **Twitter:** @SpikeNowHQ (3,036 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3240452/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 72% Small-Business, 15% Mid-Market #### What Are Spike's Pros and Cons? **Pros:** - Ease of Use (47 reviews) - Email Management (35 reviews) - Communication (33 reviews) - Helpful (27 reviews) - Features (24 reviews) **Cons:** - Missing Features (19 reviews) - Limited Features (12 reviews) - Integration Issues (10 reviews) - Expensive (9 reviews) - Limited Customization (9 reviews) ### What Do G2 Reviewers Say About Spike? *AI-generated summary from verified user reviews* **Pros:** - Users find Spike incredibly **easy to use** , particularly appreciating its chat-like functionality and AI-driven features. - Users love the **easy email management** of Spike, as it simplifies organization and enhances readability. - Users value the **modern chat-style interface** of Spike, enhancing communication and reducing inbox anxiety significantly. - Users praise Spike for its **intuitive chat-style interface** , greatly enhancing email management and reducing anxiety. - Users love Spike's **intuitive chat-style interface** , simplifying email management and reducing inbox anxiety effectively. **Cons:** - Users highlight **missing features** in Spike, such as limited message history and inadequate task integration, impacting productivity. - Users highlight **limited features** in Spike, including restricted message history and inadequate support for Japanese text searches. - Users report **integration issues** with Spike, highlighting challenges with third-party support and syncing with other email providers. - Users find Spike to be **expensive** , noting that the pricing may push them toward paid plans too quickly. - Users are frustrated by the **limited customization** options in Spike, impacting notifications and overall user experience. #### What Are Recent G2 Reviews of Spike? **"[Transformative Chat-Based Email Efficiency](https://www.g2.com/survey_responses/spike-review-12664813)"** **Rating:** 4.0/5.0 stars *— Virat K.* [Read full review](https://www.g2.com/survey_responses/spike-review-12664813) --- **"[All-in-One Email Productivity Tool](https://www.g2.com/survey_responses/spike-review-12264685)"** **Rating:** 5.0/5.0 stars *— Sorabuddin M.* [Read full review](https://www.g2.com/survey_responses/spike-review-12264685) --- #### What Are G2 Users Discussing About Spike? - [What is Spike used for?](https://www.g2.com/discussions/what-is-spike-used-for) - 1 comment - [What is Spike analysis?](https://www.g2.com/discussions/what-is-spike-analysis) - [Why is a spike called a spike in agile?](https://www.g2.com/discussions/why-is-a-spike-called-a-spike-in-agile) - 1 comment - [What is a spike task?](https://www.g2.com/discussions/what-is-a-spike-task) - 2 comments - [What is a spike in Devops?](https://www.g2.com/discussions/what-is-a-spike-in-devops) - 2 comments, 1 upvote ### 15. [ProProfs Help Desk](https://www.g2.com/products/proprofs-help-desk/reviews) ProProfs Help Desk is a cloud-based customer support tool designed to help businesses build positive relationships with their customers. It provides a centralized information and support management dashboard, helping businesses handle their internal and external queries more efficiently. Key features of ProProfs Help Desk: Fast and effective ticket resolution ProProfs Help Desk plays a critical role in fast and effective ticket resolution, as tickets are assigned to the concerned individuals and teams. Tickets get resolved faster due to ticket prioritization, internal commenting and canned responses. Shared Inbox ProProfs helpdesk ticketing system enables managers and system administrators to efficiently manage customer-facing inboxes such as contact@, billing@, help@, support@, and sales@. Admin can assign tickets for faster resolution. Canned Responses Canned responses help agents to automatically communicate with their customers and also maintain brand consistency. Your customers don’t have to wait for an answer until the resolution of their queries. On the part of the agents, they don’t have to waste their time and energy in answering the same queries. Issue Tracking Tracking customer issues, requests, and bugs is a primary feature of ProProfs Help Desk system. Tickets are not missed, left unattended or, unresolved using this customer support tool. Reporting and Analytics ProProfs Help Desk comes integrated with a survey tool that enables businesses to capture customer feedback in real-time through customer and NPS (Net Promoter Score) surveys. The customer feedback helps to improve agent performance and customer experience. ProProfs Help Desk comes packed with other powerful features as well. **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate ProProfs Help Desk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.3/10) **Who Is the Company Behind ProProfs Help Desk?** - **Seller:** [ProProfs](https://www.g2.com/sellers/proprofs) - **Year Founded:** 2009 - **HQ Location:** Los Angeles, CA - **Twitter:** @ProProfs (4,731 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9492925/ (215 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 83% Small-Business, 22% Mid-Market #### What Are Recent G2 Reviews of ProProfs Help Desk? **"[Their support team is super-friendly & always available!](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385)"** **Rating:** 4.5/5.0 stars *— Saurabh A.* [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5472385) --- **"[Loaded with robust ticketing features](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402)"** **Rating:** 4.5/5.0 stars *— Ashu R.* [Read full review](https://www.g2.com/survey_responses/proprofs-help-desk-review-5409402) --- #### What Are G2 Users Discussing About ProProfs Help Desk? - [What is ProProfs Help Desk used for?](https://www.g2.com/discussions/what-is-proprofs-help-desk-used-for) ### 16. [Unipile](https://www.g2.com/products/unipile/reviews) Integrating LinkedIn, Email, and WhatsApp with Unipile’s API into your software empowers your users to streamline their outreach and communication workflows. Enable advanced features like sending LinkedIn Invitations, InMails, and WhatsApp messages, while syncing inboxes across channels. Automate profile enrichment and data retrieval to enhance efficiency and deliver a unified communication experience. Optimize your users' workflows across LinkedIn, Email, and WhatsApp seamlessly! **Average Rating:** 4.3/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Unipile?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 9.2/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Unipile?** - **Seller:** [Unipile](https://www.g2.com/sellers/unipile) - **Year Founded:** 2020 - **HQ Location:** Riorges, FR - **LinkedIn® Page:** https://www.linkedin.com/company/unipile/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Mid-Market, 33% Small-Business #### What Are Unipile's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Intuitive (1 reviews) - Setup Ease (1 reviews) **Cons:** - Connectivity Issues (1 reviews) - Inadequate Tracking (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Unipile? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **excellent customer support** of Unipile, with quick access to knowledgeable assistance when needed. - Users find Unipile incredibly **easy to use** , appreciating its simple setup and effective live support. - Users find the **easy setup** of Unipile refreshing, appreciating how quickly they can start using the platform. - Users value the **intuitive simplicity** of Unipile, appreciating its ease of use and quick setup process. - Users appreciate the **easy setup** of Unipile, noting it only takes a few minutes to get started. **Cons:** - Users experience **connectivity issues** due to lack of access to logs, complicating troubleshooting and resolution efforts. - Users find **inadequate tracking** frustrating, lacking access to logs for better issue resolution and understanding of connectivity problems. - Users desire **missing log features** in Unipile, which could help in troubleshooting issues more effectively. #### What Are Recent G2 Reviews of Unipile? **"["Accessible Messaging Channels at Your Fingertips using Unipile"](https://www.g2.com/survey_responses/unipile-review-8985689)"** **Rating:** 5.0/5.0 stars *— Dirisala L.* [Read full review](https://www.g2.com/survey_responses/unipile-review-8985689) --- **"[Seamless Multi-Channel Outreach with Stellar Support](https://www.g2.com/survey_responses/unipile-review-12279107)"** **Rating:** 5.0/5.0 stars *— Jonas S.* [Read full review](https://www.g2.com/survey_responses/unipile-review-12279107) --- #### What Are G2 Users Discussing About Unipile? - [What is Unipile used for?](https://www.g2.com/discussions/what-is-unipile-used-for) - 1 comment ### 17. [Zendo](https://www.g2.com/products/zendo/reviews) Zendo is an all-in-one software for streamlining selling services, from custom, and productized to subscriptions. It helps entrepreneurs and agencies speed up their internal processes with the help of automation. Create your own workflows, automatically generate invoices, and boast a professional-looking Service Catalog, where your clients can easily make a purchase. It's a simple and elegant solution that instead of a dashboard, proposes a chat as a center of operations, where each new client's request creates a conversation thread. It's where you send quotes, invoices, payments, and messages. Forget about switching between tabs or apps entirely and do everything in one place. Zendo can be made your own with a variety of white-label options, from custom domain to branded colors and even your own, personalized chatbot! Gather your team and make your business thrive in this easy-to-use, intuitive software. **Average Rating:** 4.9/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Zendo?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.3/10) - **Integrations:** 9.2/10 (Category avg: 8.5/10) **Who Is the Company Behind Zendo?** - **Seller:** [MPC](https://www.g2.com/sellers/mpc) - **Year Founded:** 2012 - **HQ Location:** Katowice, PL - **LinkedIn® Page:** https://www.linkedin.com/company/massivepixelcreation/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are Zendo's Pros and Cons? **Pros:** - Communication (3 reviews) - Ease of Use (3 reviews) - Affordable (2 reviews) - Centralization (2 reviews) - Client Communication (2 reviews) **Cons:** - Difficult Customization (2 reviews) - Limited Design Capabilities (2 reviews) - Complexity (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) ### What Do G2 Reviewers Say About Zendo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **intuitive communication tools** in Zendo, enhancing client interaction and management efficiency. - Users find Zendo to have a **user-friendly interface** , making it easy to navigate and customize for their needs. - Users highlight Zendo's **affordable pricing** , making it accessible for businesses of all sizes and freelancers. - Users appreciate the **centralized communication** of Zendo, making it ideal for managing client interactions efficiently. - Users appreciate the **centralized client communication** features of Zendo, streamlining lead management and interactions effectively. **Cons:** - Users note the **difficult customization** of Zendo, wishing for more design options to enhance their experience. - Users find the **limited design capabilities** of Zendo restrictive, wishing for more customization options. - Users find Zendo's **implementation complex** and time-consuming, which can hinder initial experience and usability. - Users find Zendo's **complex setup** time-consuming, making the implementation process challenging and tedious. - Users find the **difficult setup** of Zendo to be time-consuming and complex, impacting initial user experience. #### What Are Recent G2 Reviews of Zendo? **"[Powerful Productised Services Management Tool](https://www.g2.com/survey_responses/zendo-review-8875439)"** **Rating:** 5.0/5.0 stars *— Xavier D.* [Read full review](https://www.g2.com/survey_responses/zendo-review-8875439) --- **"[Intuitive, Feature-Rich Client Portal Perfect for Freelancers](https://www.g2.com/survey_responses/zendo-review-12129008)"** **Rating:** 4.5/5.0 stars *— Scot R.* [Read full review](https://www.g2.com/survey_responses/zendo-review-12129008) --- #### What Are G2 Users Discussing About Zendo? - [What is Zendo used for?](https://www.g2.com/discussions/what-is-zendo-used-for) - 1 comment ### 18. [Featurebase](https://www.g2.com/products/featurebase/reviews) Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction. **Average Rating:** 4.7/5.0 **Total Reviews:** 49 **How Do G2 Users Rate Featurebase?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Integrations:** 6.7/10 (Category avg: 8.5/10) - **Trends:** 7.8/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.2/10 (Category avg: 8.3/10) **Who Is the Company Behind Featurebase?** - **Seller:** [Featurebase](https://www.g2.com/sellers/featurebase) - **Year Founded:** 2021 - **HQ Location:** Tallinn, EE - **Twitter:** @FeaturebaseHQ (2,216 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/featurebaseapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Featurebase's Pros and Cons? **Pros:** - Features (31 reviews) - Ease of Use (27 reviews) - Helpful (26 reviews) - Customer Support (21 reviews) - Feedback Management (19 reviews) **Cons:** - Missing Features (11 reviews) - Limited Features (9 reviews) - Limitations (8 reviews) - Limited Customization (7 reviews) - Limited Functionality (7 reviews) ### What Do G2 Reviewers Say About Featurebase? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **user-friendly design** and enjoy the extensive features that enhance their feedback collection experience. - Users highlight the **ease of use** in Featurebase, making it intuitive and quick to integrate and utilize. - Users value the **ease of use and rich feature set** of Featurebase, streamlining their workflow effortlessly. - Users commend the **outstanding customer support** of Featurebase, consistently helpful and responsive to specific needs and requests. - Users appreciate the **intuitive feedback management** of Featurebase, fostering meaningful user engagement and insights. **Cons:** - Users find **missing features** like limited branding options and inadequate analytics, affecting overall usability and flexibility. - Users express frustration over the **limited features** in lower pricing tiers, hindering early-stage startups' access and scalability. - Users face several **limitations** with Featurebase, including bugs, lack of integrations, and restricted task management options. - Users find the **limited customization** options frustrating, wishing for more flexibility in branding and workflows. - Users find the **limited functionality** of Featurebase restricts customization and advanced features, impacting their overall experience. #### What Are Recent G2 Reviews of Featurebase? **"[Great product, even better team behind it](https://www.g2.com/survey_responses/featurebase-review-12446036)"** **Rating:** 5.0/5.0 stars *— Nunzio M.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12446036) --- **"[Featurebase: An All-in-One Hub with Truly Helpful AI Support](https://www.g2.com/survey_responses/featurebase-review-12625175)"** **Rating:** 5.0/5.0 stars *— Rishikesh R.* [Read full review](https://www.g2.com/survey_responses/featurebase-review-12625175) --- ### 19. [OneHash Chat](https://www.g2.com/products/onehash-chat/reviews) OneHash Chat is a tailored made real time customer engagement tool having shared inbox, omni-channel support, AI assist, chatbot and many more. A tailor made solution which is scalable, robust and comprehensive. Some notable features are - Unlimited Inbox - Unlimited Agents - Chat Widgets - AI Assist via OpenAI - Chatbot - Messenger, Telegram, email, Line Inbox - Workflow Automation - User Permission on Inbox - Canned Response - Generate reports (CSAT, Open Conversations, Conversation Traffic, Conversations by Agents etc.) - Add Label to the conversation - Event and Condition based Automation - Run Campaign on the Inbox - Import and Export Contacts **Average Rating:** 4.8/5.0 **Total Reviews:** 13 **How Do G2 Users Rate OneHash Chat?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 8.9/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.4/10 (Category avg: 8.3/10) **Who Is the Company Behind OneHash Chat?** - **Seller:** [OneHash](https://www.g2.com/sellers/onehash) - **Year Founded:** 2020 - **HQ Location:** Delaware - **Twitter:** @OneHash (593 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/onehash (28 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 62% Small-Business, 38% Mid-Market #### What Are OneHash Chat's Pros and Cons? **Pros:** - Chat Features (1 reviews) - Collaboration Efficiency (1 reviews) - Communication (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) ### What Do G2 Reviewers Say About OneHash Chat? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of OneHash Chat, which enhances team communication and efficiency. - Users appreciate the **collaboration efficiency** of OneHash Chat, making team communication smoother and streamlined. - Users appreciate the **effortless communication** of OneHash Chat, enhancing team collaboration with a streamlined, user-friendly interface. - Users appreciate the **ease of use** of OneHash Chat, enhancing team communication and efficiency with its simple interface. - Users appreciate the **easy communication** facilitated by OneHash Chat's simple interface and comprehensive features. #### What Are Recent G2 Reviews of OneHash Chat? **"[Excellent Addition for Customer Support Teams](https://www.g2.com/survey_responses/onehash-chat-review-9966138)"** **Rating:** 5.0/5.0 stars *— Aditya N.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9966138) --- **"[OneHash Chat: Streamlined Communication & Faster Conversions](https://www.g2.com/survey_responses/onehash-chat-review-9893942)"** **Rating:** 4.5/5.0 stars *— Jenis K.* [Read full review](https://www.g2.com/survey_responses/onehash-chat-review-9893942) --- ### 20. [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 **How Do G2 Users Rate Zowie?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.3/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 9.4/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.2/10 (Category avg: 8.3/10) **Who Is the Company Behind Zowie?** - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI (144 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18129228/ (100 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Zowie's Pros and Cons? **Pros:** - Ease of Use (16 reviews) - Efficiency (16 reviews) - Automation (15 reviews) - Customer Support (12 reviews) - Helpful (12 reviews) **Cons:** - Limited Features (7 reviews) - Missing Features (6 reviews) - Bugs (4 reviews) - Complexity (4 reviews) - Improvements Needed (4 reviews) ### What Do G2 Reviewers Say About Zowie? *AI-generated summary from verified user reviews* **Pros:** - Users find Zowie's platform **intuitive and easy to use** , facilitating efficient and fast implementation for e-commerce. - Users value the **efficiency and speed** of Zowie, appreciating its intuitive platform tailored for e-commerce. - Users commend the **efficient automation** capabilities of Zowie, enhancing e-commerce experiences with ease and speed. - Users value the **easy-to-use interface and responsive support** from the Zowie team, enhancing their experience. - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. **Cons:** - Users note the **limited features** of Zowie, particularly in reporting and integration with other tools, impacting functionality. - Users feel the **reporting module lacks integration** and features, complicating chatbot management across multiple brands and markets. - Users report occasional **bugs and language confusion** that can hinder the overall experience with Zowie. - Users find the **complexity of the UI** can lead to a messy experience with intricate workflows in Zowie. - Users find that while Zowie has improved, it still requires **better accessibility to useful data** for instant feedback. #### What Are Recent G2 Reviews of Zowie? **"[Zowie is the easiest and most adjustable chat solution I've ever seen.](https://www.g2.com/survey_responses/zowie-review-9756941)"** **Rating:** 5.0/5.0 stars *— Dawid T.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) --- **"[great bot solution for small and large organizations](https://www.g2.com/survey_responses/zowie-review-9710346)"** **Rating:** 4.5/5.0 stars *— Piotr P.* [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) --- #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### 21. [MailClark](https://www.g2.com/products/mailclark-mailclark/reviews) Optimize your teamwork by collectively managing your external communications directly in Slack or in Microsoft Teams MailClark is a Smart Messaging Assistant, enhanced with AI, helping everydays 12 000+Teams from more than 70 countries. This solution optimizes teamwork by collectively managing external communications directly within their daily workspace Slack or Microsoft Teams. MailClark is made for Support, IT, Marketing, Sales or Management teams. **Average Rating:** 4.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate MailClark?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.3/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.2/10 (Category avg: 8.3/10) **Who Is the Company Behind MailClark?** - **Seller:** [MailClark](https://www.g2.com/sellers/mailclark) - **Year Founded:** 2014 - **HQ Location:** Lyon, FR - **Twitter:** @MailClarkAI (1,069 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10916509/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 64% Small-Business, 45% Mid-Market #### What Are Recent G2 Reviews of MailClark? **"[Unique features and Functionalities](https://www.g2.com/survey_responses/mailclark-review-8676530)"** **Rating:** 4.5/5.0 stars *— Jakes J.* [Read full review](https://www.g2.com/survey_responses/mailclark-review-8676530) --- **"[Use MailClark to Boost Your Professional Communication](https://www.g2.com/survey_responses/mailclark-review-8689597)"** **Rating:** 4.5/5.0 stars *— Ankita S.* [Read full review](https://www.g2.com/survey_responses/mailclark-review-8689597) --- #### What Are G2 Users Discussing About MailClark? - [What is MailClark used for?](https://www.g2.com/discussions/what-is-mailclark-used-for) ### 22. [RogerRoger](https://www.g2.com/products/rogerroger/reviews) At RogerRoger, we make life easier for sales and recruitment professionals by fixing inbox chaos. Our platform merges email and LinkedIn messages into a shared inbox. From there, messages can be processed in workspaces with Kanban boards, helping you stay organized, set up sales pipelines, and close deals faster. Key features: Manage messages from email and LinkedIn, WhatsApp and convert those messages into tasks/deals. Use Kanban boards to manage leads, opportunities, and projects easily. And a lot more, like Adding notes, subtasks, shared drafts, @mention, templates, team chat, managing contact info from LinkedIn, you name it. RogerRoger streamlines communication and pipeline management. **Average Rating:** 4.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate RogerRoger?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) - **Integrations:** 10.0/10 (Category avg: 8.5/10) - **Trends:** 5.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 5.0/10 (Category avg: 8.3/10) **Who Is the Company Behind RogerRoger?** - **Seller:** [Peter Jacobs](https://www.g2.com/sellers/peter-jacobs) - **HQ Location:** Hardenberg, NL - **LinkedIn® Page:** https://www.linkedin.com/company/rogerroger/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are RogerRoger's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Integrations (1 reviews) ### What Do G2 Reviewers Say About RogerRoger? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of RogerRoger, making it simple to manage conversations and integrate seamlessly. - Users love the **easy integrations** of RogerRoger, making setup seamless and efficient for managing conversations. - Users love the **easy setup** of RogerRoger, making it simple to integrate and manage conversations effectively. - Users love the **easy integrations** of RogerRoger, making it simple to manage conversations and enhance productivity. #### What Are Recent G2 Reviews of RogerRoger? **"[Great clarity and system for the messy LI inbox](https://www.g2.com/survey_responses/rogerroger-review-10372429)"** **Rating:** 5.0/5.0 stars *— Paula K.* [Read full review](https://www.g2.com/survey_responses/rogerroger-review-10372429) --- **"[RogerRoger is like a cheat code for LinkedIn.](https://www.g2.com/survey_responses/rogerroger-review-10182784)"** **Rating:** 4.0/5.0 stars *— Mark E.* [Read full review](https://www.g2.com/survey_responses/rogerroger-review-10182784) --- ### 23. [Sortd for Gmail](https://www.g2.com/products/sortd-for-gmail/reviews) Sortd makes sales and customer service a breeze for Gmail teams. Effortlessly manage your emails, customers, tasks and team workflow, without ever leaving your Inbox. Sortd is the world's first Business Productivity Suite for Gmail and GSuite. It has been rated as the #1 App for Gmail with 3,600+ upvotes on Product Hunt. Sortd expands beyond email and productivity and integrates across the business into Projects, Sales & CRM, Client service, Hiring, Finance and Operations. It offers many of the same capabilities of an Hubspot, Trello Airtable, Monday or Asana but has a far stronger value proposition for Customer-Facing teams. Unlike competitors who focus on internal collaboration, Sortd is capable of managing both Internal and External collaboration being baked into the fabric of email and it is built for managing communication at the edge of the organization. Sortd lets you run your entire business on top of the same messaging tools that you use every day so that you can get stuff done right at the source of the communication ... right in Gmail. Sortd aims to modernize businesses with an all-in-one productivity suite by streamlining business collaboration, workflow, project management, client service and customer (communication) interactions. With Sortd, teams can seamlessly manage email, tasks, projects and adapt its workflows to any business or industry. Sortd ensures that nothing falls through the cracks. It helps your team get work done, by making sure they know who is doing what by when so that everyone can follow the plan and do the right work at the right time. Sortd creates real transparency. It’s not about data being somewhere in some other system but rather everything is accessible to everyone. It’s about turning data into action. It answers the call from businesses wishing to digitally transform their teams and processes to support the 'future of work' and solve remote working challenges in this new COVID-19 era. In summary, Sortd aims to bring Email into the 21st century an all-in-one productivity & collaboration suite that is designed to help teams stay in sync. **Average Rating:** 4.3/5.0 **Total Reviews:** 20 **How Do G2 Users Rate Sortd for Gmail?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.3/10) **Who Is the Company Behind Sortd for Gmail?** - **Seller:** [Sortd](https://www.g2.com/sellers/sortd-fcf0e4be-d65f-4a5c-8cb1-e0f02e54e096) - **HQ Location:** Newark, Delaware - **Twitter:** @GetSortd (4,334 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sortd-inc/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 15% Mid-Market #### What Are Sortd for Gmail's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Easy Access (1 reviews) - Easy Setup (1 reviews) - Mobile Compatibility (1 reviews) - Setup Ease (1 reviews) **Cons:** - Access Issues (1 reviews) - Limited Access (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About Sortd for Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sortd for Gmail, praising its simple installation and accessibility on all devices. - Users enjoy the **easy access** of Sortd for Gmail, praising its straightforward installation and use on all devices. - Users find the **easy setup** of Sortd for Gmail beneficial for both desktop and mobile versions. - Users appreciate the **mobile compatibility** of Sortd for Gmail, finding it easy to install and use on any device. - Users find Sortd for Gmail to be **easy to install and use** on both desktop and mobile platforms. **Cons:** - Users express frustration over **access issues** , desiring smoother integration with Pipedrive features like scheduling. - Users experience **limited access** to necessary features, particularly with Pipedrive scheduling integration. - Users find the app has **limited features** , wishing for better access to tools like scheduling from Pipedrive. - Users find the **limited features** of Sortd disappointing, especially lacking easy access to essential tools like scheduling. - Users find Sortd for Gmail to be **not intuitive** , seeking easier access to scheduling and other features. #### What Are Recent G2 Reviews of Sortd for Gmail? **"[Love this program!](https://www.g2.com/survey_responses/sortd-for-gmail-review-5141295)"** **Rating:** 5.0/5.0 stars *— Nicole W.* [Read full review](https://www.g2.com/survey_responses/sortd-for-gmail-review-5141295) --- **"[Excellent Product](https://www.g2.com/survey_responses/sortd-for-gmail-review-4644592)"** **Rating:** 5.0/5.0 stars *— DJ S.* [Read full review](https://www.g2.com/survey_responses/sortd-for-gmail-review-4644592) --- #### What Are G2 Users Discussing About Sortd for Gmail? - [What are some features available on the Gmail side panel?](https://www.g2.com/discussions/what-are-some-features-available-on-the-gmail-side-panel) - [Is Sortd for Gmail safe?](https://www.g2.com/discussions/is-sortd-for-gmail-safe) - [What are Gmail features?](https://www.g2.com/discussions/what-are-gmail-features) - [What is Sortd in Gmail?](https://www.g2.com/discussions/what-is-sortd-in-gmail) ### 24. [SparrowDesk](https://www.g2.com/products/sparrowdesk/reviews) SparrowDesk is an AI-first customer support platform powered by Zoona AI, designed to help teams resolve customer conversations faster and more consistently at scale. It unifies email and live chat into a single omnichannel inbox, giving support teams full visibility into every customer interaction. At the core of SparrowDesk is Zoona AI, which brings intelligence directly into the support workflow. Zoona AI includes AI Agents that automatically handle routine customer queries with accurate, on-brand responses, and an AI Copilot that assists human agents with instant conversation summaries and smart reply suggestions. Together, they reduce repetitive work while keeping humans in control of complex issues. Beyond AI, SparrowDesk provides essential support operations tools such as Service Level Agreements (SLAs), customizable ticket views, macros, and real-time analytics. These features help teams stay organized, meet response targets, and gain visibility into performance. Designed for scale, SparrowDesk supports multi-brand and multilingual support with role-based access controls for growing teams. **Average Rating:** 4.6/5.0 **Total Reviews:** 12 **How Do G2 Users Rate SparrowDesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.3/10) **Who Is the Company Behind SparrowDesk?** - **Seller:** [SurveySparrow Inc.](https://www.g2.com/sellers/surveysparrow-inc) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @surveysparrow (904 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13253328 (412 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 17% Enterprise #### What Are SparrowDesk's Pros and Cons? **Pros:** - AI Assistance (1 reviews) - AI Efficiency (1 reviews) - Assignment Management (1 reviews) - Automated Responses (1 reviews) - Ease of Use (1 reviews) **Cons:** - Automation Complexity (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) - Limited Automation (1 reviews) - Limited Integrations (1 reviews) ### What Do G2 Reviewers Say About SparrowDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find **AI assistance** effective in streamlining support and enhancing onboarding with consistent results. - Users find the **AI assistance enhances efficiency** and simplifies support management through a unified inbox. - Users value the **efficient assignment management** of SparrowDesk, making support tasks easier and onboarding seamless. - Users value the **automated responses** from SparrowDesk, which streamline support and enhance team onboarding efficiency. - Users value the **ease of use** of SparrowDesk, finding it simplifies support management and onboarding. **Cons:** - Users find that **automation complexity** can be a hurdle due to limited integrations and time-consuming settings adjustments. - Users face **integration issues** with SparrowDesk as some needed integrations and automation settings are lacking or require time to configure. - Users are frustrated by the **lack of integrations** , as some essential tools are not yet available on SparrowDesk. - Users note the **limited automation** in SparrowDesk, as some integrations are missing and settings require fine-tuning. - Users find **limited integrations** with SparrowDesk, making it difficult to fully customize their workflow. #### What Are Recent G2 Reviews of SparrowDesk? **"[User-Friendly with Stellar AI Assistance](https://www.g2.com/survey_responses/sparrowdesk-review-12433338)"** **Rating:** 4.5/5.0 stars *— Robin J.* [Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12433338) --- **"[Clean support tool with a very low learning curve not overwhelming like other platforms](https://www.g2.com/survey_responses/sparrowdesk-review-12631523)"** **Rating:** 5.0/5.0 stars *— Akhila K.* [Read full review](https://www.g2.com/survey_responses/sparrowdesk-review-12631523) --- ### 25. [Cerb](https://www.g2.com/products/cerb/reviews) Cerb is the extensible platform for support teams who need more than no-code. Deliver superior customer service with unlimited customization. For over 23 years, Cerb has evolved based on the feedback of thousands of teams; from solo founders to 1,000+ person enterprises managing millions of requests. Build your support team's ideal workspace Transform email and social accounts into a team inbox. Create personalized shared workspaces to keep your team focused and informed. Monitor performance and customer satisfaction with dashboards. Get the right work in front of the right team members automatically -- no digging, no cherry-picking. Solve complex challenges with KATA, our intuitive automation language built for the browser Bridge the gap between inflexible visual builders and complex custom development. Embed interactive shortcuts throughout the UI to unify and automate your workflows. Integrate with any API-based service. Deploy and share your changes with versioned workflow templates. Take advantage of leading language models to build helpful AI agents Grant tools to agents and let them take action to complete tasks on your behalf. Answer questions automatically based on your existing documentation. Draft automatic responses and summarize long conversations. Enrich conversations with relevant data from disparate systems. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Cerb?** - **Seller:** [Webgroup Media](https://www.g2.com/sellers/webgroup-media) - **Year Founded:** 2001 - **HQ Location:** Covina, US - **Twitter:** @webgroupmedia (39 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2348942 (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market #### What Are Recent G2 Reviews of Cerb? **"[Extremely Powerful, Made for Power Users](https://www.g2.com/survey_responses/cerb-review-6960430)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/cerb-review-6960430) --- #### What Are G2 Users Discussing About Cerb? - [What is Cerb used for?](https://www.g2.com/discussions/what-is-cerb-used-for) ## What Is Shared Inbox Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Shared Inbox Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)