# Faye Business Systems Group Reviews **Vendor:** Faye Business Systems Group **Category:** [Sage 100 Resellers ](https://www.g2.com/categories/sage-100-resellers) **Average Rating:** 4.7/5.0 **Total Reviews:** 34 ## About Faye Business Systems Group At Faye, we love software. We eat it, breathe it, and build it. Our mission is to make the best software in the world even better by helping clients lead the way with software strategy, deployments, integrations and technical support. With us is better than without us. As an Inc. 5000 award winner 10 years in a row, we help mid-market and enterprise clients globally achieve up to 10x productivity returns by leveraging the hidden potential within SugarCRM, Freshworks, Zendesk, Salesforce, HubSpot, Asana, and more. www.fayedigital.com ## Faye Business Systems Group Pros & Cons **What users like:** - Users value the **supportive collaboration** with Faye, feeling well-aligned and effective in teamwork. (1 reviews) - Users commend the **excellent communication** skills of the engineers, ensuring a professional and positive interaction. (1 reviews) - Users value the **exceptional customer support** from Faye, praising their collaboration and partnership effectiveness. (1 reviews) - Users commend the **excellent support** from partners like Dean Willis, ensuring consistent communication and timely project completion. (1 reviews) - Users appreciate the **friendly and professional engineers** of Faye Business Systems Group, enhancing their overall experience. (1 reviews) - Organization (1 reviews) - Partnership (1 reviews) - Professionalism (1 reviews) - Timely Delivery (1 reviews) **What users dislike:** - Users report **poor customer support** from Faye, citing slow response times and lack of industry expertise. (1 reviews) ## Faye Business Systems Group Reviews ### 1. HubSpot "JumpStart" Was a Costly Mistake **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Faye Business Systems Group?** The engineers were pleasant, professional, and communicated well. My ratings reflect my experience with management. **What do you dislike about Faye Business Systems Group?** The engineers did not have experience in my industry or familiarity integrating with the typical third-party platforms used in my industry. They did not appear to have been given guidance by Faye management regarding how to build a system for my industry. Two third-party vendors independently told me that working with Faye made implementation more difficult than necessary. On the communication side, Faye recorded meetings but did not provide the recordings despite my repeated requests. My account and project managers took days and sometimes weeks to respond to emails. I have since hired a different HubSpot implementer who is rebuilding my system from scratch. He understands my industry and his contract contains clear deliverables. The difference is night and day. **Recommendations to others considering Faye Business Systems Group:** To avoid my costly mistake, small business owners should thoroughly vet Faye's experience in their industry and clarify whether they are buying a designed solution or hourly contractor support. **What problems is Faye Business Systems Group solving and how is that benefiting you?** I hired Faye for a HubSpot “JumpStart” for my solo professional services business, believing (based on the sales process) that I was purchasing a professionally designed, industry-specific Sales and Marketing HubSpot solution. The Faye sales representative told me that Faye had experience in my industry. Faye structured the engagement as time-and-materials and limited their deliverables to billed hours rather than a defined solution. Faye provided access to engineers but did not include high-level solution design, development planning, or integration planning. ### 2. Excellent Partner Support with Consistent Follow-Through **Rating:** 5.0/5.0 stars **Reviewed by:** Mark L. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Faye Business Systems Group?** Dean Willis, our assigned partner, was excellent to work with. Regular check in meetings. All assignments tracked and deadlines met. Consistency was key. **What do you dislike about Faye Business Systems Group?** No real dislikes. Our migration was seamless and everything went smoothly. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Migration from Zendesk to Freshdesk ### 3. Faye is an amazing partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Faye Business Systems Group?** We are absolutely loving our Faye partnership so far. We love the support and cooperation/collaboration with Asher. I feel like we're doing a great job working in unison and always on the same page. Moving to Faye was one of the best decisions we made this year. **What do you dislike about Faye Business Systems Group?** Faye has not dropped the ball in any area. We always feel like a priority, even we when we have adhoc questions or changes. At this time I have nothing but positive things to say about Faye. **Recommendations to others considering Faye Business Systems Group:** Faye has been amazing with our FreshService instance. We have also leveraged their expertise in API integrations with Azure and we're looking to have them help with multiple other SaaS API integrations. Every time we have a problem, Faye seems to have thoughtful solutions available. **What problems is Faye Business Systems Group solving and how is that benefiting you?** We partnered with Faye in order to help us with our FreshService spin-up and integrations. ### 4. Top notch solution driven Sugar experts **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | VP, Revenue Operations & Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Faye Business Systems Group?** Faye is always quick to respond when we have urgent issues and also helps us to prioritize and tackle less urgent tasks. Dallin is very attentive to our account and helps us find the best solution to things we want to improve. The development team, especially Todd, do high quality work and know all the intricacies of Sugar's platform. **What do you dislike about Faye Business Systems Group?** Before we started working with our current, dedicated team, we had some projects that were never completed successfully or they took extended periods to complete. Work had to be redone because the needs were not fully understood. Since we started working with our current team, we have not had this issue and would just advise anyone who does to bring it up with Faye and they will address it. **Recommendations to others considering Faye Business Systems Group:** Be very clear about your needs and you will be successful in having them met! **What problems is Faye Business Systems Group solving and how is that benefiting you?** Faye has helped us out a lot by improving inefficient business processes that previously required extensive manual effort. They've also helped us to build several integrations to other platforms over the years and now help us to maintain and improve upon those integrations. ### 5. Excellent support, project management, and problem-solving **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer W. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Faye Business Systems Group?** Faye's customer service delivered by a top-tier team, including Dallin Verdonk and Cory Gambello. Highlights: quick response times, personal attention, and a clear understanding of our business needs. I also appreciate the expertise and professionalism of their team, demonstrating deep industry knowledge. Finally, their engineering team has continuously exhibited flexibility and a willingness to customize services and products to exactly fit our needs. **What do you dislike about Faye Business Systems Group?** Project timelines extended beyond initial estimates without clear communication or justification. This issue has since been corrected through a relationship transformation on both sides (client and vendor). There was a transition in wihch we experienced challenges with software integration or functionality that were not resolved promptly. Timely resolution has since improved immensely. **Recommendations to others considering Faye Business Systems Group:** Faye, while a large company, is able to successfully personalize their approach and service to meet your needs. Their communication framework and project management tools are the strongest they've been in the last two years, and I am confident they will continue to improve even more. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Streamlining business processes that previously required a lot of manual effort. Providing CRM integration solutions that reduce the need for double data entry. Offering custom development to solve unique challenges specific to our business process ### 6. Very comprehensive and professional service **Rating:** 5.0/5.0 stars **Reviewed by:** greg T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Faye Business Systems Group?** We had weekly meetings with a Faye consultant who learned our business and guided our use of Sugar **What do you dislike about Faye Business Systems Group?** I have to say that for our size company there were no downsides to using Faye. **Recommendations to others considering Faye Business Systems Group:** Make sure you interview the consultant they want to assign to your company to make sure you have a fit. Our consultant was an excellent match for our requirements. **What problems is Faye Business Systems Group solving and how is that benefiting you?** We use the Faye group for all Sugar CRM maintenance and support. They understand our business and have initially configured CRM then as our business needs changed they updated the configuration. they are significantly cheaper and faster than if we did this inhouse because they already are experts in Sugar. ### 7. Faye's team has been incredibly helpful in improving our company's CRM. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Faye Business Systems Group?** Dalin, our main engineering contact from Faye, has helped us tremendously in understanding our problems and devising solutions for our ever-evolving business. Faye's engineering team has been succesful in implement new feature and debugging any problems that we have encountered. Their willingness and flexibility to create unique solutions has been appreciated by our internal team. **What do you dislike about Faye Business Systems Group?** During the intial territory reassignment project, there were a few bumps in the road which required debugging over a short period of time and the logic hook that was built by Faye has had to go through refinement over the months it was deployed. With that being said, the engineering team was communicative and worked dilligently to solve the remaining bugs to finsish the deployment of this tool. **Recommendations to others considering Faye Business Systems Group:** Faye Business Systems Group has an incredible technical support team that will assist you and guide you through your unique problems for your business's CRM. I would highly recommend Faye to any business who is looking to improve/expand their CRM capabilities. **What problems is Faye Business Systems Group solving and how is that benefiting you?** We went through territory changes this year and Faye was able to succesfully update our current system to allow for new territories and the adequate assinging of our representatives. This was a purely custom solution as they implemented a backend logic hook to assign individuals territories based off the geographical location of the account. ### 8. We have been with Faye for almost a year and we are very happy with them! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Faye Business Systems Group?** a. Our customer service: quick response times, personal attention, and a clear understanding of our business needs. b. The expertise and professionalism of their team, demonstrating deep knowledge. c. Flexibility and willingness to customize services and products to exactly fit our needs. **What do you dislike about Faye Business Systems Group?** a. Specific instances where project timelines extended beyond initial estimates without clear communication or justification. **What problems is Faye Business Systems Group solving and how is that benefiting you?** a. Assisting with the migration of on-site hosting to cloud hosting for better performance and the ability to scale server resources b. Aiding in the deletion of old legacy data from improved performance and reduce total database size. ### 9. Faye Business Systems has a positive and significant impact on successful implementation of CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Faye Business Systems Group?** The most helpful component was Faye shepharding us through the implementation. **What do you dislike about Faye Business Systems Group?** We did run into a couple of road blocks with regard to the integration of Sugar CRM into our EHR, but through persistant support we were able to successfully integrate. **Recommendations to others considering Faye Business Systems Group:** If you are undertaking a technology project I would recommend allowing Faye to assist with the design and implenentation. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Faye was instrumental in the design and implementation of Sugar CRM. Our consultant was knowledgeable and responsive, easing the project launch and helping to identify and mitigate challanges. ### 10. Successful CRM Implementation! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Faye Business Systems Group?** friendly and solutions-oriented team members **What do you dislike about Faye Business Systems Group?** expensive and took awhile to find the right team member fit **What problems is Faye Business Systems Group solving and how is that benefiting you?** Faye Services provided exceptional support in implementing our Zendesk CRM. Their team was professional, reliable, and highly knowledgeable. They worked closely with us to establish & enhance our workflows, ensuring a great customer experience. We highly recommend Faye Services for CRM implementation and support! ### 11. Great Integration Staff!! **Rating:** 5.0/5.0 stars **Reviewed by:** Shane B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Faye Business Systems Group?** The communication was great. They listened to us, discussed future plans, and really stayed on top of keeping us informed. They also worked very quickly. **What do you dislike about Faye Business Systems Group?** The pricing structure is a little tricky to understand at first. However, after you ask questions, everything makes sense. Not really a complaint. **Recommendations to others considering Faye Business Systems Group:** I recommend that you spend time with the consultants and discuss your needs. They will help you build customized solutions. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Faye helped us implement Zendesk into our small company. Once we explained what we needed, Faye went to work and built customized solutions within Zendesk that fit our needs. ### 12. Great support from the whole team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Faye Business Systems Group?** The team, easy to work with and very responsive and knowledgeable. They are very flexible in adapting to our needs. **What do you dislike about Faye Business Systems Group?** Alghought the people are great, there has been a significant turn over of people over the years which makes it more challenging to build on relationships. **Recommendations to others considering Faye Business Systems Group:** Don't hesitate to throw challenges at them and brainstorm solutions. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Integrating and customizing Sugar Sell including creation of workflows, creation of custom fields and functionalities, and trouble shooting. ### 13. I would highly recommend Faye **Rating:** 5.0/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Faye Business Systems Group?** Personalized support. From beginning to end, they helped me throught the entire process. **What do you dislike about Faye Business Systems Group?** Nothing. Its been a great experience overall. **What problems is Faye Business Systems Group solving and how is that benefiting you?** They have been incredibly helpful, knowledgable, and kind. I was treated very well and given all of the help and support I needed. Thank you Faye! ### 14. Quick to respond and reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **Describe the project or task Faye Business Systems Group helped with:** MasterSolve has really taken over the maintenance piece of our Salesforce instance from another (less reliable) company. In regards to maintenance and communication, MasterSolve has been head and shoulders above what we were experiencing before! Communication has been quick and any issues that arise have been fixed quite quickly, which I truly appreciate. It’s nothing flashy that can be put in a headline, but it is still a very important aspect of a successful relationship. I have been very happy with what MasterSolve has been able to provide so far and have no reservations about their ability to handle any future projects regardless of the scope or complexity. **What do you like best about Faye Business Systems Group?** They are very responsive to my requests and consistently follow up with me to make sure that all of our needs are met with our Salesforce implementation. Everyone I have spoken to at MasterSolve have been very professional and kind. **What do you dislike about Faye Business Systems Group?** There isn't anything that I dislike in regards to general maintenance and upkeep of our Salesforce implementation. The only build I would have is the same as for many companies that implement technology, and that is to focus more on understanding the actual business that they are implementing within so that all of the processes flow smoothly in "the real world." **What problems is Faye Business Systems Group solving and how is that benefiting you?** MasterSolve handles any issues that arise in our day-to-day usage. Automation errors, for example. The most important thing they have done is addressed these issues quickly so that our team can keep movign forward. ### 15. MasterSolve is a great partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2021 **Describe the project or task Faye Business Systems Group helped with:** MasterSolve worked with us on implementing SugarCRM with integrations to Quickbooks and PandaDoc. They provided excellent support throughout the setup of SugarCRM, provided resources and guidance for onboarding and training our team for both regular and admin users, and have continued providing the same level of customer care since implementation. **What do you like best about Faye Business Systems Group?** MasterSolve's continued support beyond our initial roll-out of SugarCRM has been great. Regular check-in calls are helpful to stay on top of any hiccups we may be experiencing within Sugar, and their support team is always so quick to help. **What do you dislike about Faye Business Systems Group?** Nothing to report - the MasterSolve team is knowledgable, supportive, and a pleasure to work with. **What problems is Faye Business Systems Group solving and how is that benefiting you?** The intention of implementing SugarCRM within our company was to bring information together in a place that our whole team had visibility and to streamline processes with the Quickbooks and PandaDoc integrations. MasterSolve helped us through the logic of these integrations to ensure we could pull information through these three platforms in a valuable way. ### 16. Always Willing to Help **Rating:** 5.0/5.0 stars **Reviewed by:** John K. | Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **Describe the project or task Faye Business Systems Group helped with:** I started working with MasterSolve in late 2018 on a project for SugarCRM (now Sugar Sell). Over the last few years we have leaned on them many times for their expertise. They are always willing to bend over backwards to help. I would definitely recommend them. **What do you like best about Faye Business Systems Group?** Their willingness to always help, even when I am freaking out. **What do you dislike about Faye Business Systems Group?** Dislike, hmmm. I guess I would say because they are very busy, sometimes getting a quote for a project takes a little time. But that is not unexpected and only has happened when the project is not time critical. **What problems is Faye Business Systems Group solving and how is that benefiting you?** They continue to help us get the most out of SugarCRM. ### 17. An essential partner for our technology needs **Rating:** 5.0/5.0 stars **Reviewed by:** Eric W. | Co-Founder / Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **Describe the project or task Faye Business Systems Group helped with:** MasterSolve handles our SugarCRM & Sugar Marketing instances including technical management, integrations, and training. **What do you like best about Faye Business Systems Group?** MasterSolve is always highly responsive to our support requests and will work directly with our development team to find the best solutions for our needs. Our account managers check in frequently to ensure we are receiving the best service possible. **What do you dislike about Faye Business Systems Group?** I don't have any complaints here! MasterSolve is among our best technical partnerships. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Making adjustments to the way SugarCRM can securely pass data with our application servers. This scenario has gotten our development team working closest with MasterSolve's development team and highlighted the benefit of this relationship. ### 18. Created custom CRM system to meet all our unique needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **Describe the project or task Faye Business Systems Group helped with:** Created a custom Sugar CRM system for our non-profit organization that was well worth the money, met all our needs for the system. We have quite a wide variety of types of relationships we needed to track, as well as resource inventory, meetings, events, and more, which were all captured well in the database that was set up for us. Mastersolve has responded quickly to questions, issues and concerns. We felt like in original meetings they oversold some capabilities, like being able to email to large target lists, and the ease of creating custom reports, which we ended up not using very much or at all, because of issues or sheer amount of time required to figure out. These are functions of Sugar, however we felt we didn't get a fully knowledgeable answer on areas we hired them to be the expert in. We were able to get 95% of what we needed from the final database set up though, so overall we were quite happy with the work. **What do you like best about Faye Business Systems Group?** Quick to respond to inquiries and questions. **What do you dislike about Faye Business Systems Group?** Gaps in knowledge provided between original representative and subsequent representative. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Originally tried to solve problem of having a local representative for Suguar CRM, ended up only local person left and we weren't able to have someone local after all. Local rep was available throughout discovery and setup of CRM database, which was the most crucial part of the process to have someone able to come into our office and see what we were seeing. ### 19. Excellent Partner to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Rob M. | CRM Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **Describe the project or task Faye Business Systems Group helped with:** Migration / Integration of acquired company to our company. **What do you like best about Faye Business Systems Group?** MasterSolve was always available for us, even on short notice. Issues that arose were always handled quickly and efficiently, and they always kept us advised and involved with decisions and issues. Like a true partner, MasterSolve were always interested in both solving our immediate issues as well as helping/guiding for future scalability. **What do you dislike about Faye Business Systems Group?** No real issues that I can think of at this time. **What problems is Faye Business Systems Group solving and how is that benefiting you?** Integration of a recently-acquired company, including merging of procedures; merging and reconciling of data; streamlining of existing processes and creating better user experiences for all of our employees. The benefits we have realized include better understanding of our system (Sugar CRM) ; improvement of internal processes; improvement of internal reporting and increased insight in to our business (legacy and planning). ### 20. Good Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **Describe the project or task Faye Business Systems Group helped with:** MasterSolve helped us get our CRM setup in our custom environment with another 3rd party software we use to fulfill our needs. **What do you like best about Faye Business Systems Group?** MasterSolve has a good customer service department, and requests made are taken care of on time **What do you dislike about Faye Business Systems Group?** Not much to say they are good at what they do **What problems is Faye Business Systems Group solving and how is that benefiting you?** MasterSolve was able to help us resolve the importing of our customer list from the other program we used. They benefited us by resolving the issue promptly. ### 21. A great start, but left a lot to be desired **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2018 **Describe the project or task Faye Business Systems Group helped with:** We switched from Microsoft Dynamics to SugarCRM and Faye handled our transition. While the move itself went great, looking back I wish they would have dug deeper to find out our needs as a company and given us a better idea of all the awesome possible customizations Sugar has to offer. After we made the switch, we realized we needed some additional customizations and they were unable to handle at least one of those customizations. **What do you like best about Faye Business Systems Group?** They stayed on top of getting all of our data imported from our old CRM. **What do you dislike about Faye Business Systems Group?** When we asked them to customize the contact view from 2 columns of data to 6, they didn't know how. As a Sugar Partner, we expected them to know how to do this. We ended up picking a new partner. **Recommendations to others considering Faye Business Systems Group:** Make sure you know what you want. Do you're own research and know what you need before using Faye to build out your CRM instance. When you think you've done enough research, do more. Sugar can do so much more than we realized. ### 22. Dir Purchasing **Rating:** 5.0/5.0 stars **Reviewed by:** Mark T. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **Describe the project or task Faye Business Systems Group helped with:** They have assisted us a various systems upgrades, program fixes, and maintenance. **What do you like best about Faye Business Systems Group?** Prompt responses and issue resolution and very knowledgeable. **What do you dislike about Faye Business Systems Group?** Nothing really. They have always been very thorough and professional. **Recommendations to others considering Faye Business Systems Group:** Very knowledgeable and prompt ### 23. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2018 **Describe the project or task Faye Business Systems Group helped with:** We are going on over a year and a half, involving multiple system integrations with Sugar. We had some rocky points but Faye has gone above and beyond to get us to a good spot. **What do you like best about Faye Business Systems Group?** They are very quick to respond and care about the issues our team is having...especially when there is an urgent need! **What do you dislike about Faye Business Systems Group?** The length of the project, had a different project manager to start that didn't always meet deadlines. Accounting integration proved to be more complicated than originally thought. **Recommendations to others considering Faye Business Systems Group:** Get Nathaniel Garcia as your project manager ### 24. CRM/MA Experts Who Take Care of You! **Rating:** 5.0/5.0 stars **Reviewed by:** Dana B. | Senior Strategist and Brand Marketing Executive, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **Describe the project or task Faye Business Systems Group helped with:** Tailored CRM and Marketing Automation software expertise **What do you like best about Faye Business Systems Group?** The team at FayeBSG are not only the leading experts in CRM and MA software, but they also have exceptional customer service and take care of you throughout the entire process. They truly care about understanding your specific and unique needs, and help you tailor the software to accomplish your goals. They are innovative in their approach and never try to up-sell you on something that you don't need or that doesn't work for your business. They're a true partner and incredibly responsive from start to finish. I've learned a lot about CRM and MA software from this team, and they have a high level of integrity in everything they do. You will not only get quality products, but the best customer service in the business. **What do you dislike about Faye Business Systems Group?** I have a hard time finding anything I don't like about this company - they're exceptional. ### 25. Best Sugar and Act-On Integrator **Rating:** 5.0/5.0 stars **Reviewed by:** Scott A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2018 **Describe the project or task Faye Business Systems Group helped with:** Multiple companies have leveraged FayeBSG when it comes to Sugar and Act-On together **What do you like best about Faye Business Systems Group?** The sales teams at Faye understand both sides of the equation; the need for a CRM that is flexible and the need for a Marketing Automation platform that integrates seamlessly. **What do you dislike about Faye Business Systems Group?** There is really not much to dislike working with FayeBSG **Recommendations to others considering Faye Business Systems Group:** Working with Faye, they bring a whole team to the table from both a CRM perspective as well as a team that uses the products themselves that they sell! ### 26. CFO COO **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **Describe the project or task Faye Business Systems Group helped with:** FayeBSG recommended and implemented a third party shipping system and integrated it into MAS 200 allowing two-way information flow. Data sent to the shipping system from MAS 200 eliminated manual data entry, reduced errors and provided carton level data to Accounting that eliminated more manual entry of tracking numbers and shipping costs. As a side benefit, FayeBSG created automated emails to customers notifying them their shipment is in route with the tracking numbers. **What do you like best about Faye Business Systems Group?** FayeBSG’s ability to understand my business and find solutions to improve it provides great value. Eliminating entry of the same data more than once, the resulting reduction in errors, automation of customer communication and improved cash flow are all wins. To get these results from one partner with excellent employee retention makes my job easier. **What do you dislike about Faye Business Systems Group?** I have a difficult time identifying a dislike. Their service ticket system could be more responsive? **Recommendations to others considering Faye Business Systems Group:** Be frank and open with your expectations. The more information FayeBSG has to evaluate your project and your goals, the better the result will be. ### 27. Faye BSG - CRM & Marketing Automation Wizards **Rating:** 5.0/5.0 stars **Reviewed by:** Doug R. | Director, US Channel, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2018 **Describe the project or task Faye Business Systems Group helped with:** I have had the privilege to work with Faye as a Channel Partner for Act-On for a number of years. They've worked with us on hundreds of marketing automation opportunity and customer engagements and have consistently been stellar. They are able to do custom development, deployment, support, training - the whole gamut for Act-On and SugarCRM and other solutions. **What do you like best about Faye Business Systems Group?** They are very nimble and highly reactive. You can expect quality work and significant guidance and visibility throughout your entire engagement process.. **What do you dislike about Faye Business Systems Group?** I don't have any complaints - you can expect a positive outcome if you choose Faye for your CRM, marketing automation, etc project. ### 28. 👍BEST SOFTWARE SOLUTIONS COMPANY OUT THERE! TOOK OUR BUSINESS TO THE NEXT LEVEL!! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick L. | CEO / Director of Sales, Printing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2018 **Describe the project or task Faye Business Systems Group helped with:** I can't say enough great things about FayeBSG! They just get it! Their custom Sugar CRM integrations they did for our company took our business and profits to the next level! Our Productivity and Sales closing rate has skyrocketed! From the CEO, David Faye, all the way down to their program technicians, their outstanding service and practical approach really set them apart from others we tried. They have a personalized small company feel with big company execution. If you're looking for the best software solutions company to optimize your business and increase profits and CRM workflow, give them a call! **What do you like best about Faye Business Systems Group?** Their high level understanding of Business CRM and more importantly, their ability to customize and execute the implementation of it! **What do you dislike about Faye Business Systems Group?** Nothing to dislike about their service. **Recommendations to others considering Faye Business Systems Group:** Just give them a call and get things started. I wish we hired them 2 years ago. ### 29. Professional and Intelligent Business **Rating:** 5.0/5.0 stars **Reviewed by:** Geoff B. | Associate Product Manager - Experimentation & A/B Testing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **Describe the project or task Faye Business Systems Group helped with:** We evaluated Marketing Automation and CRM tools **What do you like best about Faye Business Systems Group?** They're approach and professionalism were excellent and timely **What do you dislike about Faye Business Systems Group?** Pricing was steep, but fair considering the systems we evaluated **Recommendations to others considering Faye Business Systems Group:** Kaleb is a smart and business savvy executive that can help with any front-office issue in Sales and Marketing. I enjoyed our business conversations. ### 30. Faye Business Systems Group Review **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel D. | Senior Financial Analyst, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **Describe the project or task Faye Business Systems Group helped with:** SugarCRM implementation for sales and support use case **What do you like best about Faye Business Systems Group?** The attention to detail from Faye Business Systems Group **What do you dislike about Faye Business Systems Group?** I did not dislike any aspect of working with Faye Business Systems Group ### 31. Subject Matter Experts: FBSG **Rating:** 5.0/5.0 stars **Reviewed by:** Larry D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **Describe the project or task Faye Business Systems Group helped with:** Sugar install, integration and customization Over past few years **What do you like best about Faye Business Systems Group?** Service was professional and timely and the FBSG team knew their stuff **What do you dislike about Faye Business Systems Group?** Nothing in particular, they were very responsive ### 32. Very reliable company **Rating:** 5.0/5.0 stars **Reviewed by:** Maksim A. | President, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **Describe the project or task Faye Business Systems Group helped with:** We have multiple clients that use FBSG for their CRM and SAge needs. **What do you like best about Faye Business Systems Group?** Company communicates well and delivers what promised **What do you dislike about Faye Business Systems Group?** not much as long as our clients are happy ### 33. Highly Recommend Faye Business Systems Group **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2018 **Describe the project or task Faye Business Systems Group helped with:** Incredibly knowledgeable and responsive team that helped us better utilize our Sage 100 software with their custom solutions. **What do you like best about Faye Business Systems Group?** Innovative solutions to our SAGE issues. **What do you dislike about Faye Business Systems Group?** I did not experience anything negative during the project, ### 34. Very helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2017 **Describe the project or task Faye Business Systems Group helped with:** implement, integrate, customize SugarCRM **What do you like best about Faye Business Systems Group?** Account management and QB integration. They were very helpful and knowledgable. They walked us through many things we were really green and niave about **What do you dislike about Faye Business Systems Group?** A little pricey for our small business, but worth it ## Faye Business Systems Group Discussions - [Do you do software development?](https://www.g2.com/discussions/development) - 1 comment, 1 upvote - [Can we have someone from FayeBSG meet with us in person to evaluate our systems?](https://www.g2.com/discussions/consulting) - 1 comment, 1 upvote - [Do you provide price quotes?](https://www.g2.com/discussions/pricing-9ffe7293-1d46-446f-8756-7f47e5a40d59) - 1 comment, 1 upvote - [Do you offer onsite training?](https://www.g2.com/discussions/training-30b229dd-4f4c-4307-b8ba-fe057ed77bba) - 1 comment, 1 upvote - [What is Faye Business Systems Group used for?](https://www.g2.com/discussions/what-is-faye-business-systems-group-used-for) - 1 comment - [View Faye Business Systems Group pricing details and edition comparison](https://www.g2.com/products/faye-business-systems-group/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-10+21%3A19%3A56+-0500&secure%5Bsession_id%5D=df1284f7-0ca1-488a-9d2b-485a06af0db0&secure%5Btoken%5D=7a1dd6fe508ceb65641b3795765b894b3a439e72aab6f08850aca06f91728497&format=llm_user) ## Faye Business Systems Group Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Faye Business Systems Group Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) - 4.9/5.0 (223 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (208 reviews)