--- title: Faveo Service Desk Reviews meta\_title: 'Faveo Service Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Faveo Service Desk works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 1 scale: '5' date\_modified: '2025-09-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Faveo Service Desk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Faveo Service Desk but has limited features. Are you part of the Faveo Service Desk team? [Upgrade your plan](https://my.g2.com/faveo-service-desk/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Faveo Servicedesk is a powerful IT service management (ITSM) and helpdesk solution that streamlines support with AI-driven ticketing, automation, and customizable workflows. Available in both cloud and self-hosted editions, it offers incident, asset, change, and SLA management to boost efficiency and improve customer satisfaction. Trusted by businesses worldwide, Faveo delivers a scalable, secure, and flexible platform to elevate IT operations. * * * Seller [Ladybird Web Solution Pvt Ltd](https://www.g2.com/sellers/ladybird-web-solution-pvt-ltd) Discussions [Faveo Service Desk Community](https://www.g2.com/products/faveo-service-desk/discuss) Languages Supported Arabic, English, French, Indonesian, Italian, Norwegian, Portuguese, Russian, Spanish Overview by Bhanu Slathia (Simplifying Customer Support With Open Source Help Desk Software) Show More ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/faveo-service-desk/competitors/alternatives) EE Eric E. Manager Mid-Market (51-1000 emp.) 1/20/2022 "Faveo ServiceDesk" 4/5 What do you like best about Faveo Service Desk? Price is economical; usability is excellent. It has basic features as a ticketing service. Inventory is not as broad but still acceptable. Review collected by and hosted on G2.com. What do you dislike about Faveo Service Desk? Receiving updates a bit challenging and bugs after updates. But support are helpful Review collected by and hosted on G2.com. What problems is Faveo Service Desk solving and how is that benefiting you? We are able to document and consolidate all cases raised by end users through faveo service desk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ### There are not enough reviews of Faveo Service Desk for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Zoho Desk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk Logo") Zoho Desk 4.4 (7,834) Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. ](https://www.g2.com/products/zoho-desk/reviews "Zoho Desk")[ 2 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 3 ![Zendesk for Customer Service Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service Logo") Zendesk for Customer Service 4.3 (7,016) Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. ](https://www.g2.com/products/zendesk-for-customer-service/reviews "Zendesk for Customer Service")[ 4 ![Fin Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin Logo") Fin 4.5 (3,901) Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. ](https://www.g2.com/products/fin/reviews "Fin")[ 5 ![Freshdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk Logo") Freshdesk 4.4 (3,756) Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. ](https://www.g2.com/products/freshdesk/reviews "Freshdesk")[ 6 ![Connecteam Logo](https://images.g2crowd.com/uploads/product/hd_favicon/b4756bff91de7c0d3a6676272a368c98/connecteam.svg "Connecteam Logo") Connecteam 4.6 (3,505) Connecteam is a management mobile solution that allows company to create their own employee smartphone app it improved remote workforce management and effective internal communications to employee satisfaction surveys, performance management, scheduling and training. ](https://www.g2.com/products/connecteam/reviews "Connecteam")[ 7 ![HubSpot Service Hub Logo](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub Logo") HubSpot Service Hub 4.4 (2,920) Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup. ](https://www.g2.com/products/hubspot-service-hub/reviews "HubSpot Service Hub")[ 8 ![Front Logo](https://images.g2crowd.com/uploads/product/hd_favicon/1fe01c88159eb52ed7e93d98cdce08a5/front.svg "Front Logo") Front 4.7 (2,507) Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email. ](https://www.g2.com/products/front/reviews "Front")[ 9 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 10 ![Tidio Logo](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio Logo") Tidio 4.6 (1,959) Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues. ](https://www.g2.com/products/tidio/reviews "Tidio") [Show More](#) ## Questions about Faveo Service Desk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Faveo Service Desk ](https://www.g2.com/products/faveo-service-desk/discussions/new) GU Guest User What is Faveo Service Desk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-faveo-service-desk-used-for) [ View all Discussions ](https://www.g2.com/products/faveo-service-desk/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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