--- title: Faveo Help Desk Reviews meta\_title: 'Faveo Help Desk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 23 reviews by the users' company size, role or industry to find out how Faveo Help Desk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 23 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Faveo Help Desk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **proactive customer support** offered by Faveo Help Desk, enhancing their overall experience with the tool. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633881&qs=pros-and-cons#reviews) Users value the **ease of use** of Faveo Help Desk, which simplifies ticket management and reporting. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633930&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface and extensive features** of Faveo Help Desk, enhancing their ticketing process. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633810&qs=pros-and-cons#reviews) Users find the **tedious configuration process** and delays in issue resolution frustrating during their experience with Faveo Help Desk. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633900&qs=pros-and-cons#reviews) Users report **random technical issues** and a tedious configuration process, impacting the overall user experience with Faveo Help Desk. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633909&qs=pros-and-cons#reviews) Users report that **random technical issues** and slow fixes significantly hinder the Faveo Help Desk experience. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633860&qs=pros-and-cons#reviews) Users often experience **time delays** in resolving technical issues, impacting the overall efficiency of Faveo Help Desk. [(1 mentions)](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633942&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Faveo Help Desk ##### 1. Customer Support Users commend the **proactive customer support** offered by Faveo Help Desk, enhancing their overall experience with the tool. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633881&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you like about Faveo Help Desk? The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports ##### 2. Ease of Use Users value the **ease of use** of Faveo Help Desk, which simplifies ticket management and reporting. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633930&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you like about Faveo Help Desk? The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports ##### 3. Features Users appreciate the **user-friendly interface and extensive features** of Faveo Help Desk, enhancing their ticketing process. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633810&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you like about Faveo Help Desk? The tool is user-friendly and has a lot of features to facilitate a lot of requirements related to the ticketing process and has comprehensive reports ### Top Cons or Disadvantages of Faveo Help Desk ##### 1. Issue Resolution Users find the **tedious configuration process** and delays in issue resolution frustrating during their experience with Faveo Help Desk. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633900&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you dislike about Faveo Help Desk? The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negati ##### 2. Software Bugs Users report **random technical issues** and a tedious configuration process, impacting the overall user experience with Faveo Help Desk. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633909&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you dislike about Faveo Help Desk? The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negati ##### 3. Technical Issues Users report that **random technical issues** and slow fixes significantly hinder the Faveo Help Desk experience. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633860&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you dislike about Faveo Help Desk? The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negati ##### 4. Time Delays Users often experience **time delays** in resolving technical issues, impacting the overall efficiency of Faveo Help Desk. [ See 1 mentions ](https://www.g2.com/products/faveo-help-desk/reviews?filters%5Bsentiment_snippet%5D=1633942&qs=pros-and-cons#reviews) See Related User Reviews ![Bharath N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bharath N.") BN Bharath N. Enterprise (\> 1000 emp.) 4.0/5 "The tool is very economical and with extensive features" What do you dislike about Faveo Help Desk? The one-time configuration is a manual and tedious activity. Random technical issues we faced during the usage and delay in the fix was a major negati ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") HubSpot Service Hub 4.4/5(2,920) ](https://www.g2.com/products/hubspot-service-hub/reviews) [ View All Alternatives ](https://www.g2.com/products/faveo-help-desk/competitors/alternatives) SK Shoaib K. system Mid-Market (51-1000 emp.) 9/26/2021 "Faveo Ticketing Solution" 5/5 What do you like best about Faveo Help Desk? It's on prem solution with less cost and at a good price The support team is fast and supportive. Regular updates with new functions. Able to record the tickets and reporting system according to standards. Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? Nothing. Everything is well achievable... Review collected by and hosted on G2.com. Recommendations to others considering Faveo Help Desk: Achiveable for all helpdesk related task. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? Easy to customize and user-friendly. Review collected by and hosted on G2.com. Show More 11/3/2021 Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 1/13/2022 "One complete package of ticketing system" 4/5 What do you like best about Faveo Help Desk? Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification, authentication system that integrated to LDAP and the workflow settings really helped us. Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? Everytime we update to a newer version, our customizations seem to be bugged. Apart from that the status setting is resolved & close on the ticket is difficult to customize according to our need. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? time track every ticket status, dashboard & report management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anmol G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anmol G.") AG Anmol G. Founder & CEO Small-Business (50 or fewer emp.) 3/17/2021 "Very comprehensive help desk software at such a low price" 5/5 What do you like best about Faveo Help Desk? The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+. Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? There hasn't been anything significant. A couple of bulk functionalities were slow but we reported it to the team and it was resolved on a timely basis. Review collected by and hosted on G2.com. Recommendations to others considering Faveo Help Desk: Highly recommended. We migrated from Zoho desk and then evaluated Zendesk, Freshdesk and Faveo. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PG Puneet G. Propreitor Small-Business (50 or fewer emp.) 3/16/2021 "Effective Helpdesk Solution at a great price offering" 5/5 What do you like best about Faveo Help Desk? Notifications from the helpdesk have helped us provide timely resolutions for grievances before they turn into escalations. This, in turn, has helped prevent returns for us. This has helped my team not break their heads about what responses they need to be sending out. The knowledge centre has made their lives easier Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? My immediate requirements of sending out communications, resolving email tickets, and segregating emails to respective departments are being met just fine. I have been using the helpdesk for under 6 months and I haven't had any issues that may be relevant to others. Review collected by and hosted on G2.com. Recommendations to others considering Faveo Help Desk: This is an easy-to-navigate helpdesk. For anyone new to the software or any advanced helpdesk such as this, it may look daunting during the onboarding, but just give it a couple of hours yourself and this is going to make life easier. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? Like already mentioned, this has made our communications easier. We operate different websites for sales and Faveo has helped bring everything under one help desk for us. Segregation for different departments has become easier and this load balancing has helped my team utilise their time and energies better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Horatio S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Horatio S.") HS Horatio S. General Manager Small-Business (50 or fewer emp.) 12/13/2021 "Great support from Snowber" 5/5 What do you like best about Faveo Help Desk? The FAVEO product is very user-friendly and easy to ensure your support staff can handle incoming tickets. Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? I can't think of anything I dislike. So far everything works. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? Able to capture incoming tickets from clients. We are able to track their issues using the helpdesk. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 12/6/2021 "Simple, Stable and user fieldly" 4.5/5 What do you like best about Faveo Help Desk? Technology. I love developing in Laravel and Vue.js Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? Update procedure is not stable. Every time I've try to update faveo, I had a problem Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? Manage customer request Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 8/5/2021 "Affordable support system with great support team behind it" 4.5/5 What do you like best about Faveo Help Desk? Self hosted Good price Support team is fast and listen to feedback Regular updates with new functions Being able to record working time at tickets and create (monthly) reports. Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? Some changes in updates are not always useful, but when sending feedback about that, they are open to rollback some changes. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? We can monitor how much time per customer we spend on support. This gives us a good insight into our support department. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic WC Winnie C. Mid-Market (51-1000 emp.) 12/3/2020 "Feature-packed and affordable ticketing system" 5/5 What do you like best about Faveo Help Desk? - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to other ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like competitions do) - Really easy to get hold of their team for any queries Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? -Hardly any. Perhaps a more granular customisation on the email as there are some system emails that I'd like to change, but not a dealbreaker. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? We were previously using a project management app to deal with queries and it resulted in a lot of queries which are hard to keep track of. Faveo is simple to use and has helped centralise the queries and deal with them in a simpler mannger. The servicedesk also helps with management change. It's a software that seriously beats the competition when it comes to price and features. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SK Sven K. Software Engineer Small-Business (50 or fewer emp.) 7/23/2021 "Excellent system with fast support. Allowed to smoothly switch from our previous system" 5/5 What do you like best about Faveo Help Desk? User interface is nice and modern. Rather complete functionality. Self Hosted with fair price Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? Mail notifications are bound to roles, that does not exactly fit to how we work. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? We run the complete product support through the help desk Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 1/25/2020 "All in One Software" 5/5 What do you like best about Faveo Help Desk? This software has all in one features which makes it one of the good tools on the web. Review collected by and hosted on G2.com. What do you dislike about Faveo Help Desk? When I was working with Faveo Helpdesk it had a number of bugs in regards to AD integration. This was check by the support team and fixed. Review collected by and hosted on G2.com. What problems is Faveo Help Desk solving and how is that benefiting you? Customer Helpdesk. This has made our work more efficient. Faveo Helpdesk is good for all in one customer ticketing system. Review collected by and hosted on G2.com. 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