Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Amazing KPIs and Exceptionally Helpful Support"
5/5
What do you like best about Fathom?

The support team was very helpful in getting my KPIs set up. They took the time to understand the challenge I was having, and they even created a video to help me resolve my setup issue. The KPIs are AMAZING! Review collected by and hosted on G2.com.

What do you dislike about Fathom?

It’s still too early for me to find anything I dislike. Review collected by and hosted on G2.com.

Matthew B.
MB
Matthew B.
Owner
Small-Business (50 or fewer emp.)
"Great software to help bookkeepers"
5/5
What do you like best about Fathom?

Interface with Xero and so many variables in the reporting Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Lack of simple text adjustments like colour, and background colour Review collected by and hosted on G2.com.

Alison G.
AG
Alison G.
Finance Director
Mid-Market (51-1000 emp.)
"Intuitive for Accountants, with Fantastic Fast Help"
5/5
What do you like best about Fathom?

Intuitive way it works from an accountants POV and if you have a problem the help is fantastic so fast and helpful Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Its not an accounts package! I have to use Access and I hate it Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Clear Visual Reporting Backed by Exceptionally Responsive Support"
5/5
What do you like best about Fathom?

I really like the visual reporting because it makes financial results easy for non-financial clients to understand and interpret. Their support team is extremely knowledgeable, responsive, and always helpful when questions come up. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

While the platform is fairly flexible, there are still some structural limitations that can make certain customizations difficult. Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Comprehensive Data and Seamless Connectivity"
5/5
What do you like best about Fathom?

The complete amount of data it provides, along with its seamless connectivity. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

I like that I can create a dummy account and run test reports to try out a possible new process. Review collected by and hosted on G2.com.

Connor W.
CW
Connor W.
Senior Accounting Manager/Controller
Mid-Market (51-1000 emp.)
"Effortless Financial Reporting with Stellar Support"
4.5/5
What do you like best about Fathom?

I really like Fathom for its ability to save templates for rolling financials monthly and for its automatic connection to our ERP. It has been a game-changer by automating our financial reporting, saving us about 8 hours every month. The seamless and more accurate monthly refreshes are amazing, making the task much easier than doing it manually. The customer support has been very helpful, which is always a plus. The initial setup was very simple and took less than 2 hours to integrate with our ERP, which is impressive for such a process. Overall, Fathom automates a previously manual process for us. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

The customization of reporting could be more clear, but the customer support was helpful for me to understand the platform. Review collected by and hosted on G2.com.

RR
Rukmani R.
"Simplicity at Its Best for Financial Reporting"
5/5
What do you like best about Fathom?

I love Fathom for its simplicity and visual presentation of data. It makes a significant difference in my role, especially since I need to present complex financial data to audiences who come from both financial and non-financial backgrounds. The ability to simplify these presentations is crucial for effective communication. Additionally, I appreciate how easy the initial setup was, which allowed me to integrate it seamlessly into my existing workflow. Fathom’s capability to present financial information in a clear and visually appealing manner adds tremendous value, ensuring that everyone, regardless of their accounting knowledge, can understand the data being shared. This level of clarity and simplicity is invaluable, especially in a not-for-profit organization where diverse audiences need to be engaged and informed. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

I find that Fathom could use more graphic representation to enhance the presentation of financial data. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy to Use with Truly Excellent Customer Service"
4/5
What do you like best about Fathom?

I really enjoy how easy it is to use. I also beleive the customer service is truly excellent. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

The only downside is that I wish there were more charts Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Helpful Chat Support Makes Getting Answers Easy"
4.5/5
What do you like best about Fathom?

There is a chat available to assist with questions which was very helpful to navigate what I was needing assistance with. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

There is a lot of modifications that can be made so it can take some time to understand the system. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Fathom Delivers Powerful Forecasting and Actionable Client Insights"
5/5
What do you like best about Fathom?

Fathom is a great tool for forecasting and for giving clients actionable insights into their performance. Review collected by and hosted on G2.com.

What do you dislike about Fathom?

Expensive and some of the cash flow behaviour is incorrect. Review collected by and hosted on G2.com.