--- title: Fathom Reviews meta_title: 'Fathom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 6989 reviews by the users' company size, role or industry to find out how Fathom works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 6989 scale: '5' date_modified: '2026-08-13' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Fathom Reviews **Vendor:** Fathom **Category:** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence) **Average Rating:** 5.0/5.0 **Total Reviews:** 6,989 ## About Fathom Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. ## Fathom Pros & Cons **What users like:** - Users praise Fathom for its **incredible accuracy** in note-taking, enhancing engagement and streamlining meeting recaps. (1124 reviews) - Users enjoy the **delightfully simple setup** of Fathom, enhancing their meeting experience across various platforms effortlessly. (1119 reviews) - Users value Fathom for its **helpful automatic note-taking** and efficient task management during meetings, enhancing productivity. (995 reviews) - Users find Fathom's **ease of use** exceptional, enhancing productivity with its intuitive interface and seamless navigation. (954 reviews) - Users value the **accurate and efficient note-taking** of Fathom, enhancing focus during meetings and streamlining communication. (862 reviews) - Users appreciate Fathom's **intuitive note-taking and seamless integration** , enhancing productivity and simplifying meeting summaries. (828 reviews) - Time-saving (820 reviews) - Users appreciate the **actionable items** from Fathom, enhancing call notes and streamlining follow-ups effectively. (794 reviews) - Meetings (563 reviews) - Integrations (544 reviews) **What users dislike:** - Users face challenges with **meeting report accuracy** and find some features limited to paid subscriptions. (329 reviews) - Users experience **recording issues** with Fathom, including inaccuracies and unnecessary automatic recordings during meetings. (258 reviews) - Users face **call attribution issues** during ad hoc meetings, complicating reporting and future call tracking. (171 reviews) - Users face **recording limitations** with Fathom, inadvertently capturing meetings they don't wish to record. (164 reviews) - Users experience **joining issues** with Fathom, needing to manually add it to meetings instead of automatic participation. (161 reviews) - Users find the **missing features** in Fathom hinder usability, particularly concerning call attribution and transcript visibility. (147 reviews) - Users report **AI inaccuracy** with Fathom, noting frequent misinterpretations of spoken communication and insufficient sales-specific features. (143 reviews) - Poor Summarization (114 reviews) - Inaccurate Summarization (111 reviews) - Integration Issues (107 reviews) ## Fathom Reviews ### 1. Great Notes, But Missed a Critical Meeting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Fathom?** Clear direct Meeting notes from all of my meetings except 1 the most important meeting of the year. **What do you dislike about Fathom?** How it missed one of my most important meetings of the year, a warning stating or letting me know that it was not recording would have been useful, I am probably not going to renew just because of this mishap and the loss of such an important meeting. **What problems is Fathom solving and how is that benefiting you?** Staying focused on what people are saying in meetings **Official Response from Alyssa Edelman:** > Thank you for taking the time to share your experience. It’s a real miss when an important meeting isn’t recorded, and we’d welcome the chance to dig into what happened and make this more reliable for you. Feel free to email me directly - alyssa.medina@fathom.video. ### 2. A good system but room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Jack S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Fathom?** I like that the call recording is quite detailed and the system speak to all online video conferencing systems. **What do you dislike about Fathom?** I dislike that you can't use parts of the system for free to try them out or just use the sales part without purchasing to premium. It would be useful to use some of my credits. **What problems is Fathom solving and how is that benefiting you?** It's allowing my calls to be recorded and then summaries to be sent to others who joined. Plus sent to other to view. **Official Response from Mackenzie Burch:** > Thank you for sharing your feedback! We’re glad Fathom is helping you streamline your meetings. We understand your point on premium features – those advanced tools are where we invest the most, which is why they’re included in our paid plans. That said, free plans include access to Premium features on the first 5 calls each month, so you can try out more of our advanced AI capabilities. You should also have received a 30-day Premium trial when signing up – if you’d like to give it another go, we’d be happy to extend another 30-day trial. Just reach out at . We’d also love to invite you to one of our Tips & Tricks webinars, where you can see all the ways to get even more value out of Fathom: https://app.getcontrast.io/sessions/fathom-2-tips-tricks-to-optimize-fathom Thanks again for helping us improve! ### 3. Blown away at how Fathom makes me more productive **Rating:** 2.5/5.0 stars **Reviewed by:** Matt B. | SVP, Managed Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Fathom?** I've been a pretty solid user of a major conferencing platform's AI companion, but it often falls short on transcription quality and therefore the AI summary itself suffers. Enter Fathom. So first off, the quality of the AI summary is the best I've seen. Even better than if I just drop a meeting transcription into ChatGPT. Secondly, the fact that it can specifically identify action items is a game changer when coupled with their Zapier integration. I have Fathom Action Items go to Zapier and then that drops every action item for me into Todoist. This has revolutionized the way I work in a very short time. **What do you dislike about Fathom?** The only downside that I've found so far is if Fathom is recording multiple people in a single room, the action item efficacy is limited. That's less a problem with Fathom in particular. The only way they'd be able to solve this in the future is voice recognition on the team side of things. **What problems is Fathom solving and how is that benefiting you?** Accurately and succinctly capturing action items from meetings, and then provdiing the ability to go back to that meeting timeslice for context on the action item if needed. ### 4. Only recently started utilizing, but a good platform **Rating:** 2.5/5.0 stars **Reviewed by:** Cindy T. | Account manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Fathom?** Once set up correctly, easy to use. Support was helpful when needed. **What do you dislike about Fathom?** Quite a bit of steps to follow to set up and integrate. **What problems is Fathom solving and how is that benefiting you?** Pay more attention to the meeting itself than on taking notes. **Official Response from Alyssa Edelman:** > Thanks so much for the kind words! I'm so glad to hear you're finding Fathom easy to use once everything's in place, and that our support team was helpful when you needed a hand. That said, we’re always looking for ways to simplify and streamline the set-up experience, so your feedback is super helpful. If you have any thoughts or ideas for how we could make things smoother, I’d love to hear them! Feel free to reach out to me directly at alyssa.edelman@fathom.video 💚 Thanks again for taking the time to share your experience! ### 5. Fathom is Easy to Use **Rating:** 3.0/5.0 stars **Reviewed by:** Christina F. | Executive Assistant / HR Manager / IT, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Fathom?** Fathom is easy to add to your meetings, it is seamless in nature and does not require extra effort. **What do you dislike about Fathom?** It does not seem to gather intelligence with use, it still only gathers about 80% of what we say and I find myself wanting to edit it. I wish there was a way I could quickly edit the summary online. **What problems is Fathom solving and how is that benefiting you?** I don't have to type to capture meeting minutes continually, I only need to worry about highlights and action items in case Fathom misses those, which it does sometimes. It allows me to stay present during my meetings. **Official Response from Alyssa Edelman:** > Hi Christina - thank you so much for taking the time to share your experience with Fathom! We're so glad to hear that it's helping you stay present in meetings and that the setup has been smooth and seamless. That’s exactly what we aim for 🙌 That said, I really appreciate your thoughtful feedback on accuracy and editing. Since your review was posted, we've made it even easier to customize summaries across all 14+ templates in Fathom Premium. Feel free to reach out to me directly at alyssa.edelman@fathom.video if you'd like a walkthrough or have any other questions. Thanks again for helping us improve - we’re so grateful to have users like you 💚 ### 6. Poor experience, nearly impossible to offload once installed. **Rating:** 3.0/5.0 stars **Reviewed by:** Greg N. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Fathom?** Decently accurate capture meeting notes and insights. Relatively easy to setup and use. Pricing **What do you dislike about Fathom?** The desktop app is super invasive and once you download and install (with connection to Zoom), offloading is nearly impossible. **What problems is Fathom solving and how is that benefiting you?** Ai intelligence and notetaking summaries from meetings. **Official Response from Alyssa Edelman:** > Hey Greg! We really appreciate you sharing your thoughts, and I’m sorry to hear the uninstall process felt so frustrating. That’s definitely not the experience we want anyone to have, especially after trusting us with your meetings. If you're open to chatting, feel free to reach out to me directly at alyssa.edelman@fathom.video – I’m happy to walk through anything you’re still trying to sort out or just take your feedback to the team so we can do better moving forward 💚 ### 7. Liked this program more before. The good remains solid. Other things faltering **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about Fathom?** It takes notes, I can edit the video, I can share the video/ transcript/ questions. I love that it transcribes almost immediately. I like that you can click on the transcription and jump to that point in the vid and vice versa. **What do you dislike about Fathom?** I gave an initially pretty good review, but my opinion has waned. Original review: I'd like to batch-edit the video/ transcript. I have some difficulty with it when it's not "my" meeting (can't get it to start or don't have control to kick it out!), and/ or I don't want it budding in and I'm not sure how to stop it. If it's my meeting, that's not a huge deal, but i prefer not to have to wrestle with it to bug off! Current review: It still doesn't batch edit and still hijacks meetings. I can't even start a zoom meeting without Fathom requiring me to deal with it in one way or another. They are coercing people into giving them perfect reviews. I got a message today which included: "You gave us high marks on your last survey response, so I’m hoping you can help get [to their goal] by writing a 10/10 review." "...we’re going to donate $15 for every review ...Can you spare a few minutes to help us hit our goal and feed a family of four?" WONDERFUL that they are supporting families who can use support. TERRIBLE that they are using them as pawns/ guilt trips. **Recommendations to others considering Fathom:** *** The above Question, "What is your industry when using this product" does not list anything like my business. I'm an accessibility expert/ audio description professional (service provider, teacher, consultant). My work is generally in the cultural, disability and business sectors. **What problems is Fathom solving and how is that benefiting you?** Updated review: fewer and fewer. I still appreciate that it records and transcribes my meetings *when I want it to*, but it's currently causing more problems than it solves to the point of being very close to uninstalling this free program! ### 8. Great video recording and AI script platform **Rating:** 3.0/5.0 stars **Reviewed by:** Meredith G. | Digital Marketing Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Fathom?** I really enjoy Fathom's capabilities for recording the meetings via video and capturing all words in a script format. Makes it easy to use and go back to rewatch meetings in case something was missed in real-time. **What do you dislike about Fathom?** Fathom is great, but it has a lot of different functions for me. It could be great for a person that wants to use them, but I only like the recording and script aspects of the platform. **What problems is Fathom solving and how is that benefiting you?** It helps me keep track of all the important conversations and action items being held in client meetings. ## Fathom Discussions - [How do I show it is recording during live Zooms?](https://www.g2.com/discussions/how-do-i-show-it-is-recording-during-live-zooms) - 9 comments, 1 upvote - [View Fathom pricing details and edition comparison](https://www.g2.com/products/fathom-video/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A42%3A13+-0500&secure%5Bsession_id%5D=5740339d-0f8a-4f11-bbc0-099ec4f0bf1e&secure%5Btoken%5D=879998622cdf7fcaf79c79fb357a3322e891d0a5d9d621c237bb7e985bfe4685&format=llm_user) ## Fathom Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Airtable](https://www.g2.com/products/airtable/reviews) - 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Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Third-Party Integrations** - Third-Party Integrations **Agenda Management** - Agenda Management **Speech Recognition** - Speech Recognition **Scheduling** - Scheduling **Video Conferencing** - Video Conferencing **Decision Support** - Decision Support **Accessibility Compliance (WCAG)** - Accessibility Compliance (WCAG) **Real-Time Language Translation** - Real-Time Language Translation **Autonomous Task Execution** - Autonomous Task Execution **Meeting Notes** - Meeting Notes **Action Management** - Action Management **Sentiment Analysis** - Sentiment Analysis **Call Transcription** - Call Transcription **Recording** - Recording **Transcript Search & Annotation** - Transcript Search & Annotation **Action Item Tracking** - Action Item Tracking **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Trend Analysis - Real-Time Data - AI/Machine Learning **Customization** - Annotations **Voice** - Dictation - Accuracy **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Agentic AI - Note-Taking Software** - Autonomous Task Execution **Action Item Detection - AI Note-taking Software** - Action Item extraction - Summary Generation **Additional Functionality** - @mentions - Search/Filter - Data Import/Export - Alerts/Notifications - Document Classification - Task Management - Meeting Notes - Drag & Drop - Wiki - Reminders - Access Controls/Permissions - Calendar/Reminder System - Document Storage - Activity Dashboard - Notes Management - Calendar Sync - Tagging - Multi-Device Support - Collaboration Tools - Templates - Dashboard - File Sharing - To-Do List - Generative AI - Commenting/Notes - Content Scan - Offline Access - Annotations - Full Text Search - Task Tagging - Handwriting Recognition - Reporting/Analytics - AI Copilot **Training** - Video Record **Organization** - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **Organization** - Playlists - Deep Search - Permissions **Transcription** - Speaker Identification - Timecode Management - Full Text Search - Compliance Management - Version Control - User Management - File Management - Content Management - Data Storage Management - Meeting Management - Video Management - Document Management **Meeting Automation - AI Meeting Assistants** - Automated Note-Taking - Voice Recognition - Action Item Tracking **Automatic Transcription - AI Note-taking Software** - Speech-to-text Transcription **Feedback** - Review **Performance Analysis** - Coaching - Email Tracking - Call Tracking **Editing** - Collaboration **Agentic AI - Video CMS** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Generative AI** - AI Text Summarization - Generative AI **Meeting Insights - AI Meeting Assistants** - Smart Summaries **Collaboration & Sharing - AI Note-taking Software** - Team-based Access **Additional Functionality** - Search/Filter - AI Copilot - Commenting/Notes - Content Publishing Options - Reporting & Statistics - Content Library - Document Classification - Drag & Drop **Integration** - Data Security - Integrates With Existing Applications - Real-Time Data **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Forecasting **Language & Accent Support - AI Note-taking Software** - Multi-Language and Accent Support **Additional Functionality** - Performance Metrics - Keyword Filtering - Natural Language Processing - For Contact Centers - Reporting & Statistics - Call Tracking - Alerts/Notifications - AI Copilot - Automatic Transcription - Playbooks - Employee Coaching Tools - Text Mining - Trend/Problem Indicators - Notes Management - Retention Tracking - Feedback Management - Recommendations - Dashboard - Multi-Channel Communication - Access Controls/Permissions - Compliance Tracking - API - Rules-Based Workflow - Intent Recognition - Tagging - Collaboration Tools - Prioritization **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making - Third-Party Integrations - File Transfer **Agentic AI - AI Meeting Assistants** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Multi-Platform Integration - AI Note-taking Software** - Integrations **Additional Functionality** - Part of Speech Tagging - Natural Language Processing - Customer Support - Subtitles/Closed Captions - Speech Recognition - Collaboration Tools - Time Stamps - Custom Fonts - Generative AI - Caption Service - Media Upload - Text Overlay - Keyword Search - Full Text Extraction - Multiple File Format Support - Speech-to-Text Analysis - Preview Functionality - AI Copilot - Live Streaming Production - Timecoding - File Sharing - Historical Reporting - Call Recording - Data Synchronization - Data Import/Export - IVR - Automatic Formatting - Multiple Format Support - Annotations - Mobile Access - Automatic Transcription - Projections - AI/Machine Learning - For Manual Transcription - Video Support - Tagging - Sentiment Analysis - Audio/video file upload - Playback Controls - Chat Transcript - Reporting/Analytics - Access Controls/Permissions - Multimedia Support - Automatic Transcription Services - Multi-Language - On-Demand Recording - Secure Data Storage - Lead Capture - Search/Filter **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - AI/Machine Learning **Privacy & Security Controls - AI Note-taking Software** - Access Control **Meeting Capture & Retention - AI Meeting Assistants** - Bot Presence - Meeting Moments Management - Audio or Video Recording **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Searchable Note Archives - AI Note-taking Software** - Semantic Search **Speaker Identification - AI Note-taking Software** - Speaker Recognition ## Top Fathom Alternatives - [Grain](https://www.g2.com/products/grain/reviews) - 4.7/5.0 (306 reviews) - [tl;dv](https://www.g2.com/products/tl-dv/reviews) - 4.7/5.0 (529 reviews) - [Otter.ai](https://www.g2.com/products/otter-ai/reviews) - 4.4/5.0 (498 reviews)