--- title: Matrix42 FastViewer Reviews meta_title: 'Matrix42 FastViewer Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 84 reviews by the users' company size, role or industry to find out how Matrix42 FastViewer works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 84 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # Matrix42 FastViewer Reviews **Vendor:** Matrix42 **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 84 ## About Matrix42 FastViewer Matrix42 FastViewer is a remote support and maintenance solution designed to facilitate seamless remote control of computers and devices, regardless of location. It enables IT teams to troubleshoot issues, perform maintenance tasks, and transfer files efficiently, all while ensuring secure and reliable connections. Key Features and Functionality: - Remote Control: Access and control unattended computers and servers as if on-site, allowing for efficient troubleshooting and maintenance. - Multiple Access Points: Utilize FastViewer through a standalone web-based browser application, a desktop application for Windows and Mac, or an integrated web-based application within Matrix42’s Enterprise Service Management. - File Transfer: Easily transfer individual files and folders or synchronize entire folder structures between devices. - Multi-Monitor Support: Collaborate effectively with support for multiple monitors, enhancing the remote working experience. - Unattended Access: Manage and control devices without the need for an on-site presence, providing flexibility and scalability for IT operations. - Security: Ensure data protection with 256-bit AES encryption, safeguarding all remote sessions and file transfers. Primary Value and User Solutions: FastViewer addresses the growing need for robust remote support tools in an increasingly remote and hybrid work environment. By enabling IT departments to resolve issues remotely, it reduces the need for on-site visits, leading to significant cost and time savings. The solution enhances productivity by accelerating ticket resolution and minimizing downtime, allowing employees to focus on their core tasks without interruptions. Its flexibility and ease of use make it an ideal choice for organizations seeking to centralize IT operations and provide consistent support across various locations. ## Matrix42 FastViewer Pros & Cons **What users like:** - Users appreciate the **ease of use** of Matrix42 FastViewer, highlighting its simple setup and user-friendly interface. (22 reviews) - Users highlight the **ease of remote control** and connectivity of Matrix42 FastViewer, enhancing online collaboration effortlessly. (14 reviews) - Users appreciate the **secure connection protocols** of Matrix42 FastViewer, enhancing trust in remote communications and support. (8 reviews) - Users value the **high-quality audio and user-friendly interface** of Matrix42 FastViewer for seamless online meetings. (8 reviews) - Users praise the **amazing video quality** of Matrix42 FastViewer, enhancing their remote meetings and communication efficiency. (7 reviews) - Easy Communication (6 reviews) - Easy Setup (6 reviews) - Users appreciate the **high quality** of Matrix42 FastViewer, noting its reliable performance and user-friendly experience. (6 reviews) - Users appreciate the **reliability** of Matrix42 FastViewer, consistently delivering efficient support and seamless remote collaboration. (6 reviews) - User Interface (6 reviews) **What users dislike:** - Users find the **pricing of Matrix42 FastViewer to be relatively high** , limiting access for small businesses and users. (8 reviews) - Users find FastViewer's **limited features** and customization options hinder flexibility and performance for diverse needs. (6 reviews) - Users often face **connectivity issues** with FastViewer, affecting accessibility and overall user experience. (5 reviews) - Users often experience **connection issues** that hinder data transfer and affect overall usability of FastViewer. (4 reviews) - Users experience **slow loading** times with Matrix42 FastViewer, particularly when transferring large files, affecting overall efficiency. (4 reviews) - Internet Dependency (3 reviews) - Invitation Issues (3 reviews) - Learning Curve (3 reviews) - Users find the **lack of advanced features** in Matrix42 FastViewer limits customization and integration with other tools. (3 reviews) - Screen Sharing (3 reviews) ## Matrix42 FastViewer Discussions - [Ok](https://www.g2.com/discussions/fastviewer-ok) - 2 comments, 2 upvotes - [What is Fastviewer used for?](https://www.g2.com/discussions/what-is-fastviewer-used-for) - 2 comments, 1 upvote - [What problems are you solving with the product? What benefits have you realized?](https://www.g2.com/discussions/fastviewer-what-problems-are-you-solving-with-the-product-what-benefits-have-you-realized) - 1 comment, 1 upvote - [what problem in Fastviewer version 2020.3.27.0.](https://www.g2.com/discussions/what-problem-in-fastviewer-version-2020-3-27-0) - 1 comment, 1 upvote - [how do i what the best view what i can perform](https://www.g2.com/discussions/how-do-i-what-the-best-view-what-i-can-perform) - 1 comment, 1 upvote - [View Matrix42 FastViewer pricing details and edition comparison](https://www.g2.com/products/matrix42-fastviewer/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+11%3A12%3A02+-0500&secure%5Bsession_id%5D=24fda9ed-ad48-4598-aa73-205cc72de8ed&secure%5Btoken%5D=0d67dd117ffe1f6a352fa11c23f92dbba66d7aa0632add09f83d1f96f2810994&format=llm_user) ## Matrix42 FastViewer Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot - Remote Printing **Communication ** - Text Chat - VoIP - Video Conference Call - Screen Annotations **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Performance** - Reporting **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Session Transfer - Unattended Access - File Sharing **Platform** - Cross-Platform Access - Mobile Device Access - Applications Management - Remote Device Control **Security** - Remote Wipe - Device Management - Device Enrollment ## Top Matrix42 FastViewer Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,982 reviews) - [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) - 4.7/5.0 (694 reviews) - [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) - 4.7/5.0 (479 reviews)