AB

Abude B.

CEO

Small-Business (50 or fewer emp.)

6/25/2020

"Good platform but there's room for improvements"

4/5

What do you like best about FastSpring?

What i really like about FastSpring is having all these advanced options for products, subscriptions, and payments.

With FastSpring you can have a platform up and running as you design it by integrating their javascript library.

FastSpring has great reporting so you can track your sales.

FastSpring has a great system for promotions and discounts and you can connect it easily to any affiliate system using their API. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

I don't feel that i have control over all things and the implementation on the website is a bit difficult.

One other area i think they can improve is the refund and dispute. it's a known issue among companies developing digital goods that shady clients buy the product and then open a dispute at PayPal, so i think a better relationship with PayPal could improve this process and allow the seller to give all the facts and information about how the product was downloaded. Review collected by and hosted on G2.com.

Recommendations to others considering FastSpring:

FastSpring is a complete solution, it's not only a payment gateway so the learning and adapting curve will be higher than a simple integration and it will require some time and focus from the team that handles it.

FastSpring has the best fee as i know when you compare it to the rest of the vendors offering some of the FastSpring features.

FastSpring has a javascript library that if you integrate it to your e-commerce website you will have full control of syncing products, prices, title and more. Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

Selling digital goods on our own website. we have improved our relations with our customers by releasing our own website and selling our products directly to our customers, having them more connected with us.

FastSpring gives great customization on the checkout and the trust is great among our customers that see a new method of checkout instead the one they are used to. Review collected by and hosted on G2.com.

UR

Verified User in Real Estate

Small-Business (50 or fewer emp.)

11/18/2020

"FastSpring as the best solution for making the most fragile payments in your company."

4.5/5

What do you like best about FastSpring?

It is an application that maintains an incredible reputation, due to the kind of work that it entails, since it has gained the trust of thousands of users around the world, mostly the companies that use this system, are those that are dedicated to the development of different applications or software creations, since it is a more delicate subject, are looking for this server to carry out their e-commerce in an absolutely safe way, being in other words a complete service, according to the products they have at stake, and more when it comes to quantity to a business grade, without excluding that FastSpring provides a global payment system maintaining secure transactions, being one of my most striking features in relation to the subject. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

FastSpring now works mostly with large companies, which means that the smaller ones were left out of its prioritization radar, which resulted in support requests and similar functions before this help process, are not met, being a problem of neglect in these areas, since their skills and focus are directed towards organizations with an extremely extensive productivity guaranteed their work from the beginning of implementation in the digital platforms that maintain these, and discarding the most vulnerable in their performance, being a large-scale problem that requires solution and priority for these companies. Review collected by and hosted on G2.com.

Recommendations to others considering FastSpring:

FastSpring will be adequate for an organization that requires a simple payment solution for the operations it eventually performs, having success in this administrative branch, since this software is designed to ensure the billing processes and analysis of the course of the operation, in case of any error that may arise, because this is a wonderful option that could keep in mind, in other words more forceful, we can say that this server is the same for any company that does not want to waste time managing support for your business based on e-commerce, because it responds a unique way, being the right one for these kinds of work in security of money making. Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

FastSpring is used in our organization as a payment service provider, since we generally sell software licenses and the invoices and records of these operations go through this system that we are currently using to carry out our business more prudently and effectively, more than everything to take a legal and neat control in the multiple determinations that are made through our development company, being a great tool for the business we handle, since it also takes care of the detection of frauds that can be found in these fields of work and can be a total disaster, being a solution and an excellent investment from the beginning of their processes in the digital platform we acquired. Review collected by and hosted on G2.com.

VB

Victor B.

Small-Business (50 or fewer emp.)

12/29/2020

"Great service and easy to use for selling software"

5/5

What do you like best about FastSpring?

Easy to use, great support, and comprehensive customization for web store. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Fee is a little high but I think is okay for the benefits you get. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/1/2020

"Very good SaaS subscription billing service"

5/5

What do you like best about FastSpring?

1) Merchant of Record - all taxes, compliance, etc, and any order disputes, they handle it

2) Simple competitive billing plan

3) I can get by with a very minimal site on my end (or I can make a complicated site on my side and use their API's)

4) The free, generous online documentation, and the sense of being welcomed as a customer. I looked at a competitive service which required that I go through an on-boarding process before I could even look at their documentation, and walked away from that.

5) Their support is very good; professional, knowledgeable, friendly, Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

I'm an experienced user of many types of software. So I'm picky. There are a few minor features with FastSpring's newer Contextual platform that I wish they had. However, Contextual is significantly better than their Classic platform, and I was happy with Classic. Their support bobbled a little when they were acquired, however, it seems to have snapped back. Their platform has a wealth of features; I'm probably only using 1/3 or less of what it is capable of. Nothing to complain about there! Review collected by and hosted on G2.com.

Recommendations to others considering FastSpring:

Think about the full workload required to do subscription management, and consider how much of that FastSpring can take off your hands. Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

I needed a subscription billing front-end for my SaaS application. They do that all for me. Subscription management is the absolutely most complicated and difficult piece of systems analysis and design that I've ever done (I'm taking decades of IT career). After I figured out how the business rules should work, I was able to implement everything I needed using FastSpring. Their support team was critical to that success. Review collected by and hosted on G2.com.

ZB

Zsolt B.

CSO

Small-Business (50 or fewer emp.)

6/17/2020

"Real life saver for any small company selling products on services"

5/5

What do you like best about FastSpring?

There are several ones, including:

- Easy to implement

- Exceptional support

- Reliable payments

- Reduce the paperwork needed for our company

- Outstanding tools for software downloads (like automated license code handling)

- Appealing design that increased our conversion rate

- No more email in the spam folder Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

- Bit high cost

- Currency conversion rates are quite bad

- Bitcoin payment would be a nice addition, although I understand that there can be legal issues with it Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

We have many small payments from different customers. Creating invoices, managing customers on individual basis is a huge administrative cost. We have no explicit knowledge on different tax rates and tax rules around the globe, which is automatically managed by FastSpring. It reduced to zero when we implemented FastSpring.

So it is almost a side effect that it is also an exceptionally nice looking payment processor, which looks very natural on our sites. As a consequence, our conversion rate has been increased substantially.

One more thing that is solved is the emailing issue. Recently, reaching customers' inboxes is really painful. Somehow FastSpring can always reach their inbox and never marked as a spam. Earlier we had big difficulties to deliver our digital products to buyers. It was absolutely essential for digital downloads, where we were almost unable to properly send download links and license keys to our customers. Some of them complained and we were finally able to reach their inboxes but some of them thought that we don't deliver the product. This was solved immediately when started using FastSpring. Review collected by and hosted on G2.com.

CF

Clint F.

Small-Business (50 or fewer emp.)

8/18/2020

"Quick, easy, and just what I needed"

4/5

What do you like best about FastSpring?

Everything on the site is setup to be very intuitive. There's a wealth of helpful information on the site. When I did have the inevitable hang-up, tech support was very quick to respond and help me resolve my issue. The embed for the website was especially helpful, it allows me to provide a storefront that appears like it is a part of my actual website. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

The automatic store activation. It's often not clear if you've done everything you need to do in order to get your store up. This part was a little slow for me, but the site had also gone through a major upgrade, so this may have impacted me. Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

I have zero time to handle any payment processing. With minimal effort I was able to embed a simple popup payment window on my website that users can use to make purchases.

The best benefit of all is that I don't have to worry about anything, once it's setup, FastSpring takes care of everything. Review collected by and hosted on G2.com.

MD

Mark D.

Small-Business (50 or fewer emp.)

8/16/2020

"FastSpring Sales room and attractive support."

4/5

What do you like best about FastSpring?

With this platform we can make online sales of our products, with peace of mind and without fear of being victims of some cyber scam since FastSpring has a global payment system that provides security in each transaction, it has always responded quickly to any inconvenience of any client that cannot continue with the steps of the purchase or transaction, has a support team always at the user's disposal, the tools that it offers us are perfectly coupled to the page and the sales. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

The board seems a little outdated compared to other platforms that I use, but it is nothing to worry about, also I have not had problems, some doubts yes, but the support team attended me quickly and solved the problem, it is necessary to optimize the payment gateway to provide users with faster shipping and more efficient sales. Review collected by and hosted on G2.com.

Recommendations to others considering FastSpring:

I recommend this platform for all those companies that make online sales, it will give them peace of mind, it will save you a lot of time that you can invest or channel it in other areas of your company and it will provide security, something very important when doing business online. It also has an automated email system that it sends to the customer after making the purchase. Great. Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

This platform has allowed us to provide a fluid, safe and fast service for our online customers. FastSpring saves us a lot of time since it provides the solution at the time of sales, with the language, exchange rate in the currency, taxes and the global payment methods that our clients use. We also have a fraud detector that provides us with this great platform and shields us from any cyber attack, it is really a very good option to achieve objectives and growth in a more secure way. Review collected by and hosted on G2.com.

JB

Jean B.

Small-Business (50 or fewer emp.)

5/13/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Fastspring is a complete payment platform, highly reliable and with good support"

4.5/5

What do you like best about FastSpring?

I like the fact that the platform has great possibilities of configuration, where you can define almost everything by yourself.

The support is also great for the few things that you can not configure yourself. I also like the FAQ and wiki pages, that helped me a lot at the beginning to setup my store.

The platform never had any technical problem along the 5 year that I used it. Great performance! Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

The Fastspring fee is high (5.9%), as well as some fees on money transfers.

The support answers can take a long time to come sometimes, but it comes. And they are always right on the spot.

I also think that there could be a little more flexibility to configure and operate the money transfers. I had to get in touch with Fastspring several times to solve this kind of problems.

A suggestion: may be you could propose a virtual credit card that can be reloaded through wire transfer. If it is possible. Many of my customer do not like to put their company's credit card on foreign e-commerce websites. Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

My customers can easily pay monthly licenses subscriptions, without problem.

As I can configure the automatic emails, they receive all the information they need. The only thing is that they do not see how to download their invoices, and many times they reach to us asking to send them those invoices. Review collected by and hosted on G2.com.

JB

Jaap H. B.

Owner and Lead-Developer

Small-Business (50 or fewer emp.)

5/12/2020

"Easy doing business anywhere in the world"

4.5/5

What do you like best about FastSpring?

FastSpring takes care of delivering our software electronically and handles the complete legal side of payments and invoicing to our customers.

So we can do what we do best: Building high-quality software. They take care of all international taxes and VAT regulations... Handle many currencies too... The support team is very helpful and have good knowledge. FastSpring has a lot of customization options to connect to our website. Most importantly their service and (API-) backend is just incredibly fast. The up-time has been very good so far. We've basically never experienced any down-time. FastSpring is a very reliable partner to work with! Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

If we ask a more difficult question on their support form, we may need to wait for some time for them to respond. But basically they always respond within 24H. Review collected by and hosted on G2.com.

MH

Martin H.

Owner

Small-Business (50 or fewer emp.)

8/19/2019

"Greate service, reasonable fees."

5/5

What do you like best about FastSpring?

The fees are very reasonable, availability of the webshop is good, almost no downtime, very little chargeback and fraud rate. Smooth integration in our web design. We hear almost no complaints from our customers. Relatively good and fast support if there are any issues. When customers contact us directly for help and we ask them to contact FastSpring directly (for billing issues, invoices, etc.), the FastSpring staff always helps fast and well. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Fees could be a little lower, especially for inexpensive products. The subscription system is not completely satisfactory - there is a lot room for improvements. The reports section in the control panel is pretty slow, but all in all it`s ok. One thing that could be improved is how invoices are handled: we often have customers ask for invoices - these should be automatically issued by FastSpring and sent to the customers. Seems that the customers are confused who issues invoices and how they can access their own customer account with FastSpring. Maybe that`s something we should explain better, but it`d be nice if FastSpring would make that very clear to the customers right away. Review collected by and hosted on G2.com.

Recommendations to others considering FastSpring:

Give it a try! Review collected by and hosted on G2.com.

What problems is FastSpring solving and how is that benefiting you?

We handle all our online sales with FastSpring. We recently implemented a subscription based service as well and it seems to work fine with FastSpring. The only annoying issue is that recurring charges are not clearly distinguishable from new subscriptions in the order confirmation emails. Review collected by and hosted on G2.com.