Bogdan D.
BD
Bogdan D.
Marketing Director
Small-Business (50 or fewer emp.)
"Great solution for companies that sell products & earn 50k/month"
4/5
What do you like best about FastSpring?

I like the pricing and security of FastSpring. They have been on the market for a long time. We've worked with them for 8 years now. And selling our apps and bundles has been very easy and secure with FastSpring's payment checkout. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

We dislike the outdated features in the dashboard. There are a custom exports that we are interested in doing at the end of the month. But the dashboard which FastSpring has is a little bit outdated. Event hough they call it "new dashboard" – many export features that other competitors have, FastSpring doesn't have it.

Another thing we'd like to have FastSpring approved – Affiliates. They are using Impact Radius as their affiliate service provider. But we'd like to have it all in one system to avoid any confusion. We want FastSpring to just handle all of our affiliates, split pays, etc.. And they somehow do this, but it's going through another company (ImpactRadius) which doesn't seem necessary to us. Review collected by and hosted on G2.com.

SP
Samantha P.
Associate Creative Director
Mid-Market (51-1000 emp.)
"One of the best e-commerce tools, no doubt"
4.5/5
What do you like best about FastSpring?

I love the strength of this e-commerce tool; since we started using it, it has never given us problems; on the contrary, it has been a solution to many. It allows us to enjoy fantastic ease to sell online our electronic products; the processing of the sale is more comfortable for everyone. FastSpring is very easy to use, and their team provides excellent advice; everything is right with FastSpring. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

So far, I have not found the first thing I don't like about this tool, it has made everything more manageable, and I am happy with its performance. Review collected by and hosted on G2.com.

NISHCHAY S.
NS
NISHCHAY S.
Sales Executive
Mid-Market (51-1000 emp.)
"A Great User Intuitive Tool for simplifying your storefront operations"
4/5
What do you like best about FastSpring?

What I like the most is the simplicity of the tool and the rich features the platform offers and the support team is quick to answer all your queries to ensure a hassle-free experience. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

What I dislike is the fewer methods of payment available for a storefront in a specific region for a user and I think if they could include more payments options so that a user has multiple ways to pay. Review collected by and hosted on G2.com.

Uriahs V.
UV
Uriahs V.
Web Developer
Small-Business (50 or fewer emp.)
"Great and Quick Customer Support"
4.5/5
What do you like best about FastSpring?

Quick, knowledgeable, and excellent customer support. FastSpring is always on hand and ready to assist with most issues faced regarding customer payments. One thing I'm always impressed with is the customer support. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

The dashboard could use a little more work. Though it's totally fine, I think it can use some more visual appeal. It can be a bit difficult figuring out how to get around the dashboard at first. Review collected by and hosted on G2.com.

Dalibor C.
DC
Dalibor C.
Member of the Board and CEO
Small-Business (50 or fewer emp.)
"Automated the entire sales process with Fastspring, simply awesome"
5/5
What do you like best about FastSpring?

Very easy to set up everything. From easy integration to a web page to sending money back to your account. Support is great if you have some specific questions. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Some limitations in a new version. In old you could easily set up a split account in example. Review collected by and hosted on G2.com.

Response from Katie Stephan of FastSpring

Thank you so much for this feedback!

DK
Davron K.
3d game designer
Small-Business (50 or fewer emp.)
"The best service that incorporates the best qualities and user-friendliness"
5/5
What do you like best about FastSpring?

I love the simplicity, the huge number of ways to get paid, and the same huge number of ways to withdraw money. Great scheduler, great managers who are always in touch.

The best service that incorporates the best qualities and user-friendliness Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

In almost a year of use, I haven't found one. Everything work perfectly. The ability to create multiple Storefronts, the ability to create subscriptions, as well as the sale of individual products. This is just delightful. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Truly full-service e-commerce platform, not just a name"
4.5/5
What do you like best about FastSpring?

The interface is laconic, the list of features is perfect for those who are looking for a flexible payment system. There is clear statistics, and you will never miss any transaction details.

Also, the support service has significantly been improved for the last half a year, and now it is entirely one of the best solutions on the market. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

There is nothing I could remember now. Perhaps, the speed of support tickets resolution, but since the quality of support is much better now, the number of interactions is less now as well, which minimizes the overall issue resolution. Review collected by and hosted on G2.com.

Response from Katie Stephan of FastSpring

It’s a pleasure to support your business! Thank you — FastSpring values your feedback!

DP
David P.
Managing Director
Small-Business (50 or fewer emp.)
"Seamless service!"
5/5
What do you like best about FastSpring?

The fact that Fastspring is the merchant of record means that all Sales Tax issues throughout the world are dealt with. This is massively important for us as a company. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Very little indeed. It would be great to be able to search individual customers by territory, but that's a fairly minor issue for us. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts
UA
Verified User in Arts and Crafts
Small-Business (50 or fewer emp.)
"Great solution for small business selling subscriptions or products"
5/5
What do you like best about FastSpring?

All payments and taxes are handled by FastSpring, which enables us to focus all our energy on improving our product and focusing on other aspects of our company. FastSpring saves us hundreds of hours we'd spend on paperwork.

We've rarely needed support, but when we did, FastSpring always responded on time and assisted us. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

I wish that, from the customer side of things, the manage orders/payment (account management) would be a bit more user-friendly and that our company branding would be seen somewhere on that landing page. Review collected by and hosted on G2.com.

Verified User in Music
IM
Verified User in Music
Mid-Market (51-1000 emp.)
"FastSpring is an awesome service for financial management!"
5/5
What do you like best about FastSpring?

FastSpring lets us manage customers' purchases in a fast and concise manner. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Maybe the interface is not welcoming enough for new users, but once you get the hang of it, it's a pleasure to use. Review collected by and hosted on G2.com.

Response from Katie Stephan of FastSpring

We're so glad to hear this! Thanks so much for the feedback.