David G.
DG
David G.
Senior Dashboard Implementation Consultant
Small-Business (50 or fewer emp.)
"E-commerce taken care of"
3.5/5
What do you like best about FastSpring?

Fastspring take care of all the currency conversion, payment methods, subscriptions and tax. It integrates well with our existing CRM and licensing solutions as well as our website. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Some emails and API calls cannot be customised as much as we like. Review collected by and hosted on G2.com.

RG
Rich G.
President
Small-Business (50 or fewer emp.)
"Great for small business entreprenuers"
4.5/5
What do you like best about FastSpring?

FastSpring is like having our own eCommerce department. We could never afford to duplicate FastSpring's service for our small business. It puts us on a level playing field with other online retailers. I especially like the fact that they work with retailers who specialize in digital downloads. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

There was a bit of a learning curve getting started, and we wish there were more easily customizable features. Review collected by and hosted on G2.com.

JP
Jiri P.
Small-Business (50 or fewer emp.)
"Great for subscriptions as well"
5/5
What do you like best about FastSpring?

Fastspring allowed us to offer subscription based product on the web. It was by far the easiest solution to integrate. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

There's quite a steep learning curve thanks to all the possibilities and options. The admin user interface could use a refresh. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"FastSpring has it all for running an independent software business"
5/5
What do you like best about FastSpring?

I needed a good looking reliable store that can be set up communicating with my own server. FastSpring offered the best overall solution with many payment types accepted and handling world-wide regulations including EU VAT. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Nothing really, administration backend was a bit slow in the past but now it's really good. Review collected by and hosted on G2.com.

KM
Krystyna M.
Customer Support Lead
Mid-Market (51-1000 emp.)
"Good service"
4.5/5
What do you like best about FastSpring?

Convenient dashboard, helpful support team. It is quite easy to issue refunds and to manage orders. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Responding time of customer support is slightly long sometimes. The order page is not ideal, because there is no "double-check e-mail function" and some customers end up not receiving their orders, as there was a typo in the e-mail. Review collected by and hosted on G2.com.

Pavlo H.
PH
Pavlo H.
CEO
Small-Business (50 or fewer emp.)
"Great service but local tax handling must be improved"
3.5/5
What do you like best about FastSpring?

Easy-to use, saves a lot of time, no tech. knowledge required to operate. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Local tax handling.

We are Japanese company. Japanese tax system allows companies to keep the local sales tax if annual sales are less than ~100K. This is exactly our case.

FS automatically collects local sale tax in Japan on our behalf, but it doesn't transfer it to us.

So, FS charges us 13% (5%+8% sales) for any purchase from Japan!

This must be improved, send us 8% so that we can keep it. Review collected by and hosted on G2.com.

AZ
Ales Z.
/
Small-Business (50 or fewer emp.)
"FastSpring is a top payment procesor"
5/5
What do you like best about FastSpring?

We are using FastSpring now for more than three years and we can only say good things about them. Support is quick and helpful, their popup payment is quick and understandable and most important since we are from EU they handle all taxes which is why we chose them in the first place. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

There is really nothing I can figure out to write what to dislike with FastSpring. Review collected by and hosted on G2.com.

Mariella S.
MS
Mariella S.
Blog Owner
Small-Business (50 or fewer emp.)
"Fastspring is the way to go!"
5/5
What do you like best about FastSpring?

Efficient, easy to work with, excellent customer support and did I mention that they take care of taxes all over the globe? If you don;t use Fastspring you are missing out. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

There is absolutely nothing negative about Fastspring. They have a passion and respect and love for what they are offering! Review collected by and hosted on G2.com.

Selim R.
SR
Selim R.
Managing Director
Computer Software
Small-Business (50 or fewer emp.)
"Really good platform for any startup"
4/5
What do you like best about FastSpring?

Easy to use and anyone can start his online shop within few minutes without any hassle. Also pricing is very fair for all. Have built it affiliates system + some major integration system that help you easily boost your business. Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

Client portal need to improve and missing some major feature like user can't edit his own address or billing information. Account login system not good if there any option to add user name and password system so that will better and anyone can use that client portal by embed it his own website. Review collected by and hosted on G2.com.

Verified User in Security and Investigations
AS
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
"Reliable and friendly solution"
5/5
What do you like best about FastSpring?

Ease of setting up/managing products, low burocracy/hassle, modern and smart checkout page, configurable notifications Review collected by and hosted on G2.com.

What do you dislike about FastSpring?

No info about real profit for each transaction, no failed orders report, no automated affiliate sign-up and management, no v2v transfers. Review collected by and hosted on G2.com.