FastSpring Reviews & Product Details

Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the fact that the platform has great possibilities of configuration, where you can define almost everything by yourself.

The support is also great for the few things that you can not configure yourself. I also like the FAQ and wiki pages, that helped me a lot at the beginning to setup my store.

The platform never had any technical problem along the 5 year that I used it. Great performance! Review collected by and hosted on G2.com.

What do you dislike?

The Fastspring fee is high (5.9%), as well as some fees on money transfers.

The support answers can take a long time to come sometimes, but it comes. And they are always right on the spot.

I also think that there could be a little more flexibility to configure and operate the money transfers. I had to get in touch with Fastspring several times to solve this kind of problems.

A suggestion: may be you could propose a virtual credit card that can be reloaded through wire transfer. If it is possible. Many of my customer do not like to put their company's credit card on foreign e-commerce websites. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

My customers can easily pay monthly licenses subscriptions, without problem.

As I can configure the automatic emails, they receive all the information they need. The only thing is that they do not see how to download their invoices, and many times they reach to us asking to send them those invoices. Review collected by and hosted on G2.com.

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FastSpring Overview

What is FastSpring?

FastSpring—your full-service ecommerce partner. FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam. For more information, please visit https://www.fastspring.com.

FastSpring Details
Website
Languages Supported
Arabic, Czech, Danish, German, Greek, English, French, Croatian, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Polish, Portuguese, Russian, Slovak, Spanish, Serbian, Swedish, Turkish, Chinese (Simplified)
Product Description

FastSpring is the trusted ecommerce partner for companies that sell software around the world. With FastSpring’s full-service ecommerce solution, you can sell more, stay lean, and compete big.

How do you position yourself against your competitors?

FastSpring is more than a merchant of record. We're more than an ecommerce platform. We are a full-service ecommerce partner. We are invested in the success of our sellers, and partner with them to grow their business globally. Our platform is designed with all of the features software companies need to sell more, stay lean, and compete big. With FastSpring powering a world-class ecommerce experience, companies can focus on what they do best—building great software.


Seller Details
Seller
FastSpring
Company Website
Phone
+1.805.409.9008
Year Founded
2005
HQ Location
Santa Barbara, CA
Twitter
@FastSpring
2,853 Twitter followers
LinkedIn® Page
www.linkedin.com
129 employees on LinkedIn®
Description

FastSpring provides a global, all-in-one e-commerce, merchandising and fulfillment solution for selling desktop software, SaaS, games, e-books or other digital products online. The company is focused on customer service, flexibility, and reasonable pricing. FastSpring's solution provides clients with a feature-rich and highly intuitive administrative UI called SpringBoard, and hyper-responsive support, both of which have earned it praise, respect and loyalty from its many clients.


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FastSpring Reviews

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The technical support of Fastspring helped us integrating their platform with our client in an easy and powerful way.

The large variety of payment methods available allows us to fulfil the requirements of most of our customers.

The team of Fastspring has closely followed us throughout the whole integration process, providing extremely helpful information and hands-on practice, solving all the possible doubts we had. Review collected by and hosted on G2.com.

What do you dislike?

The only downside I can think of is the lack of integration with UWP framework for the Windows 10 clients. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We built our own store and in this way, we are able to reach enterprise customers as well as private consumers with no limitation and full control of the process. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Fastspring have a very fair price model and they gave advise, nudging me when I got stuck. Even though finishing the last bits of my product, they didn't give up nudging me with the right questions to get me over the hump. Review collected by and hosted on G2.com.

What do you dislike?

I will have to see, how well I can personalise the view. Obviously you can change all colours and logos to theme it to your likings, but I will have to see how to get e.g. the products in a flex row container instead of the list. But I guess there will be a css to adjust. A few more layout options out of the box would be great (maybe they do exist, I will have to check). Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fastspring takes care of all VAT clearances in the selling countries. That would be a lot to implement and tricky to do it right technically and legally.

Also I don't have to write any payment related code. Review collected by and hosted on G2.com.

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Open Discussions in FastSpring
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Being able to have global sales tax/VAT collection and payments to all the various countries is a huge burden lifted. And when it came to implementation, they worked very hard to keep the whole process moving to integrate with our website, IDP, licensing fulfillment and finance system. Review collected by and hosted on G2.com.

What do you dislike?

The developers of the Store Builder Library make certain assumptions when it comes to how people would add things to their cart - like if you upgrade to a bundle you wouldn't want to add another of those same items that you DON'T upgrade.We were able to work around these, but it caused more trouble than was necessary as we should have options in these situations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Problems to resolve:

- Collection of global sales tax/VAT and payments to authorities

- Increase payment method choices

Benefits:

- less personnel required to manage ecommerce

- greater revenue due to additional payment methods Review collected by and hosted on G2.com.

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Software Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

FastSpring is really good about helping you get set up quickly with a storefront that will meet your needs. They will check in with you regularly to be sure you are getting the support you need. Once the store is set up, it couldn't be simpler to manage. They provide a ton of customization options that are easy to use, and they handle everything related to transactions which is the most important thing to me. Review collected by and hosted on G2.com.

What do you dislike?

Integrating with certain types of products for license keys can be somewhat tedious. For selling my Android app, I was able to integrate using QLM from Soraco Technologies which was a breeze. When it came to selling my Windows 10 app, there was no tight integration with Infralution's license server so I had to just rely on license keys. This is a minor thing though as just regularly providing new license keys is fast and painless. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I wanted to be able to sell my apps with lower fees than the traditional app stores and have complete control over the delivery, pricing and licensing. Selling apps online is difficult when it comes to payment processing though, especially when it comes to taxation in different countries. FastSpring handles all of these complexities so that I can just focus on delivering my app to users in a quick and easy way. Review collected by and hosted on G2.com.

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Co-founder & dev
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

We are a SAAS and we sell subscriptions to an analytics app. Fastspring helps us a lot by taking the pain of:

- managing subscriptions

- processing payments from Brasil

- coupons

- products

- invoicing in Myanmar

- one invoice for our accountants

When you're just starting and want to find clients and do product market fit any of the above is a real pain.

Their support is also very good - 2 days answer max generally Review collected by and hosted on G2.com.

What do you dislike?

Their ui/ux design is lacking:

1. the cart (this is more painful because it's client facing) feels dated (look at stripe..). But i can get past this because they invoice with the right vat our clients in > 50 countries...

2. the admin dashboard (although they redesigned the ui the ux still bombs). But i can handle this on my side Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If what you need is a payment processor with merchant on record then it's between fastspring and paddle. We went with fastspring and we're not considering switching any time soon. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

- international payments

- invoicing

- vat blah blah

- subscription management Review collected by and hosted on G2.com.

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Software Developer
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The setup of the account and of a standard dproduct page was very easy

The order process uses my serial key generator which resides on my webserver.

The monthly payments are just in time and the fees for the complete handling are acceptable. Review collected by and hosted on G2.com.

What do you dislike?

Creating a more customised prodcut page is some more complicated than using the standard product page. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try out FASTSPRING. In the event that you are running into a problem while evaluating their services, just contact their Customer Support. The support staff is always very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling digital solutions like software licenses within Europe became more difficult when the EU decided that the seller has to bill the VAT rate of the buyers country. With Fastspring this is not a problem, as Fastpring does the complete invoicing including the VAT handling. I can concentrate on developing my software and doing technical support if needed. Review collected by and hosted on G2.com.

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UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

A highly trained software like fastspring starts its management from the first use of its tools, where its computerized marketing services execute in the foreground an impressive sales performance, where its e-commerce service tends to boost the purchase levels of your company, being able to sell incredibly fast each product found in stock, associating payment management fulfillments, alternative advertising integrations, price adjustment differential index grouping, traceable progress for business campaigns with immediate results, are generated by an incredibly moved, fast and adjusted interface to professional precision levels. Review collected by and hosted on G2.com.

What do you dislike?

Its price update download relationship, includes control deficiencies of financial aspects, where its performance online payments begins to diminish the economic monitoring accuracy adapted to my business programming, so its income credit margin tends to be misconfigured by a failure in the support of monetization of tax revenue of my company, so its advertising quality must be corrected to act with efficiency of globalization of shared resources, acting better to the dimensions of creating security of computerized values of independent economic relationship, accrediting better directions of electronic compliance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The progress brought by this sales server is fully recommended because it acts precisely within the marketing system of my company, since its operation is directed to the compliance of e-commerce standards, traceable purchase management, activation of selected transaction operation services, economic maintenance estimates, robust collaborative performance, opening of independent payment functions, separation of payments attributed to bank servers, integrated billing to mobile media, verification of price changes in electronic currencies, web systematization of language exchange in a structured way, comprises the platform of this advertising program. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is the power of fastspring regularly used by my company's operators to establish payment reference patterns, internal control authentications, shared network progress for independent banking procedures, monitored product consultation training admissions, api tracking sharing dimensions, Metadata grouping content secured in the cloud, distinctive marketing quality control checks, protected commerce potential distinction, interface measurements adjustable to the convenience of the processing manager, form a chain of uses for my sales programming, incredibly dynamic to act on market demands. Review collected by and hosted on G2.com.

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UR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

FastSrping meets the security expectations to be nominated as a trading partner, for high importance sales at broad levels, precisely in software sales, with very convincing and eye-catching features, such as subscription billing and solid customer relationship management, highlighting that one of the points it acquires, which are my favorites, is that it has a light online payment processing, but at the same time powerful, because of the links and follow-ups it creates and proceeds to execute to avoid threats and fraud. Review collected by and hosted on G2.com.

What do you dislike?

It seems that FastPring is a software that has grown constantly, since it has made relationships with other relatively large organizations, which triggers that when requesting support about a doubt or problems with your system, the support does not comply with responding to such help forms, highlighting that it is a problem because it has unleashed lesser sized companies, which means that it does not provide management and tools for optimal growth. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The general functions of personalization and administration of the establishments or digital stores, with which this software works, will provide you to update your ample lists of outstanding products with remarkable details and at the same time offer, experience of the systematic model, to guarantee the total interest of the client and simultaneously a safe sale, emphasizing that from the beginnings of implementation of FastSpring, you will be able to notice, the increase of positive possibilities of the licenses that are generated in your company, and the extreme rapidity of these processes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FastSpring is used in our organization, precisely for all purchases and sales of products through online stores, being more specific, digital items or software and services with various systematic functionalities or availability of creations of licenses for the proper use of these determinations, which has proposed us enough alternatives to choose to perform a good administrative work in solid resources and commercial fields, where the operations are executed for the transaction of the purchase of one of these functional benefits. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1) Payment aggregation

2) Sales Tax Handling

3) Relatively easy setup and integrations

4) Optimal service fee (compared to close competitors) for micropayments (<10$/transaction) Review collected by and hosted on G2.com.

What do you dislike?

Customer support was not entirely supportive and could not advise us on best practices of how to close withdrawals with documents (we are located outside the US/EU, so that might not be a blocker for everybody else) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ideal if you are launching small, and want to save on accountant. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Getting paid for subscriptions to our service

User and subscription management

Processing sales tax for micropayments Review collected by and hosted on G2.com.

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CEO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

What i really like about FastSpring is having all these advanced options for products, subscriptions, and payments.

With FastSpring you can have a platform up and running as you design it by integrating their javascript library.

FastSpring has great reporting so you can track your sales.

FastSpring has a great system for promotions and discounts and you can connect it easily to any affiliate system using their API. Review collected by and hosted on G2.com.

What do you dislike?

I don't feel that i have control over all things and the implementation on the website is a bit difficult.

One other area i think they can improve is the refund and dispute. it's a known issue among companies developing digital goods that shady clients buy the product and then open a dispute at PayPal, so i think a better relationship with PayPal could improve this process and allow the seller to give all the facts and information about how the product was downloaded. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

FastSpring is a complete solution, it's not only a payment gateway so the learning and adapting curve will be higher than a simple integration and it will require some time and focus from the team that handles it.

FastSpring has the best fee as i know when you compare it to the rest of the vendors offering some of the FastSpring features.

FastSpring has a javascript library that if you integrate it to your e-commerce website you will have full control of syncing products, prices, title and more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling digital goods on our own website. we have improved our relations with our customers by releasing our own website and selling our products directly to our customers, having them more connected with us.

FastSpring gives great customization on the checkout and the trust is great among our customers that see a new method of checkout instead the one they are used to. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is an application that maintains an incredible reputation, due to the kind of work that it entails, since it has gained the trust of thousands of users around the world, mostly the companies that use this system, are those that are dedicated to the development of different applications or software creations, since it is a more delicate subject, are looking for this server to carry out their e-commerce in an absolutely safe way, being in other words a complete service, according to the products they have at stake, and more when it comes to quantity to a business grade, without excluding that FastSpring provides a global payment system maintaining secure transactions, being one of my most striking features in relation to the subject. Review collected by and hosted on G2.com.

What do you dislike?

FastSpring now works mostly with large companies, which means that the smaller ones were left out of its prioritization radar, which resulted in support requests and similar functions before this help process, are not met, being a problem of neglect in these areas, since their skills and focus are directed towards organizations with an extremely extensive productivity guaranteed their work from the beginning of implementation in the digital platforms that maintain these, and discarding the most vulnerable in their performance, being a large-scale problem that requires solution and priority for these companies. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

FastSpring will be adequate for an organization that requires a simple payment solution for the operations it eventually performs, having success in this administrative branch, since this software is designed to ensure the billing processes and analysis of the course of the operation, in case of any error that may arise, because this is a wonderful option that could keep in mind, in other words more forceful, we can say that this server is the same for any company that does not want to waste time managing support for your business based on e-commerce, because it responds a unique way, being the right one for these kinds of work in security of money making. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FastSpring is used in our organization as a payment service provider, since we generally sell software licenses and the invoices and records of these operations go through this system that we are currently using to carry out our business more prudently and effectively, more than everything to take a legal and neat control in the multiple determinations that are made through our development company, being a great tool for the business we handle, since it also takes care of the detection of frauds that can be found in these fields of work and can be a total disaster, being a solution and an excellent investment from the beginning of their processes in the digital platform we acquired. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Easy to use, great support, and comprehensive customization for web store. Review collected by and hosted on G2.com.

What do you dislike?

Fee is a little high but I think is okay for the benefits you get. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely I recommend FastSpring, specially if you just need to focus on your products and forget about payment processing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Selling software without problems and focusing on my products. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1) Merchant of Record - all taxes, compliance, etc, and any order disputes, they handle it

2) Simple competitive billing plan

3) I can get by with a very minimal site on my end (or I can make a complicated site on my side and use their API's)

4) The free, generous online documentation, and the sense of being welcomed as a customer. I looked at a competitive service which required that I go through an on-boarding process before I could even look at their documentation, and walked away from that.

5) Their support is very good; professional, knowledgeable, friendly, Review collected by and hosted on G2.com.

What do you dislike?

I'm an experienced user of many types of software. So I'm picky. There are a few minor features with FastSpring's newer Contextual platform that I wish they had. However, Contextual is significantly better than their Classic platform, and I was happy with Classic. Their support bobbled a little when they were acquired, however, it seems to have snapped back. Their platform has a wealth of features; I'm probably only using 1/3 or less of what it is capable of. Nothing to complain about there! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Think about the full workload required to do subscription management, and consider how much of that FastSpring can take off your hands. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I needed a subscription billing front-end for my SaaS application. They do that all for me. Subscription management is the absolutely most complicated and difficult piece of systems analysis and design that I've ever done (I'm taking decades of IT career). After I figured out how the business rules should work, I was able to implement everything I needed using FastSpring. Their support team was critical to that success. Review collected by and hosted on G2.com.

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CSO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There are several ones, including:

- Easy to implement

- Exceptional support

- Reliable payments

- Reduce the paperwork needed for our company

- Outstanding tools for software downloads (like automated license code handling)

- Appealing design that increased our conversion rate

- No more email in the spam folder Review collected by and hosted on G2.com.

What do you dislike?

- Bit high cost

- Currency conversion rates are quite bad

- Bitcoin payment would be a nice addition, although I understand that there can be legal issues with it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have many small payments from different customers. Creating invoices, managing customers on individual basis is a huge administrative cost. We have no explicit knowledge on different tax rates and tax rules around the globe, which is automatically managed by FastSpring. It reduced to zero when we implemented FastSpring.

So it is almost a side effect that it is also an exceptionally nice looking payment processor, which looks very natural on our sites. As a consequence, our conversion rate has been increased substantially.

One more thing that is solved is the emailing issue. Recently, reaching customers' inboxes is really painful. Somehow FastSpring can always reach their inbox and never marked as a spam. Earlier we had big difficulties to deliver our digital products to buyers. It was absolutely essential for digital downloads, where we were almost unable to properly send download links and license keys to our customers. Some of them complained and we were finally able to reach their inboxes but some of them thought that we don't deliver the product. This was solved immediately when started using FastSpring. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Everything on the site is setup to be very intuitive. There's a wealth of helpful information on the site. When I did have the inevitable hang-up, tech support was very quick to respond and help me resolve my issue. The embed for the website was especially helpful, it allows me to provide a storefront that appears like it is a part of my actual website. Review collected by and hosted on G2.com.

What do you dislike?

The automatic store activation. It's often not clear if you've done everything you need to do in order to get your store up. This part was a little slow for me, but the site had also gone through a major upgrade, so this may have impacted me. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have zero time to handle any payment processing. With minimal effort I was able to embed a simple popup payment window on my website that users can use to make purchases.

The best benefit of all is that I don't have to worry about anything, once it's setup, FastSpring takes care of everything. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

With this platform we can make online sales of our products, with peace of mind and without fear of being victims of some cyber scam since FastSpring has a global payment system that provides security in each transaction, it has always responded quickly to any inconvenience of any client that cannot continue with the steps of the purchase or transaction, has a support team always at the user's disposal, the tools that it offers us are perfectly coupled to the page and the sales. Review collected by and hosted on G2.com.

What do you dislike?

The board seems a little outdated compared to other platforms that I use, but it is nothing to worry about, also I have not had problems, some doubts yes, but the support team attended me quickly and solved the problem, it is necessary to optimize the payment gateway to provide users with faster shipping and more efficient sales. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend this platform for all those companies that make online sales, it will give them peace of mind, it will save you a lot of time that you can invest or channel it in other areas of your company and it will provide security, something very important when doing business online. It also has an automated email system that it sends to the customer after making the purchase. Great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This platform has allowed us to provide a fluid, safe and fast service for our online customers. FastSpring saves us a lot of time since it provides the solution at the time of sales, with the language, exchange rate in the currency, taxes and the global payment methods that our clients use. We also have a fraud detector that provides us with this great platform and shields us from any cyber attack, it is really a very good option to achieve objectives and growth in a more secure way. Review collected by and hosted on G2.com.

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Owner and Lead-Developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

FastSpring takes care of delivering our software electronically and handles the complete legal side of payments and invoicing to our customers.

So we can do what we do best: Building high-quality software. They take care of all international taxes and VAT regulations... Handle many currencies too... The support team is very helpful and have good knowledge. FastSpring has a lot of customization options to connect to our website. Most importantly their service and (API-) backend is just incredibly fast. The up-time has been very good so far. We've basically never experienced any down-time. FastSpring is a very reliable partner to work with! Review collected by and hosted on G2.com.

What do you dislike?

If we ask a more difficult question on their support form, we may need to wait for some time for them to respond. But basically they always respond within 24H. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The complete buying process from payment - invoicing - subscription management - tax and VAT handling - to electronically delivering our software to the end-user is handled by FastSpring. All very customizable and portable. We're a small creative software company that can think big. Review collected by and hosted on G2.com.

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Owner
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The fees are very reasonable, availability of the webshop is good, almost no downtime, very little chargeback and fraud rate. Smooth integration in our web design. We hear almost no complaints from our customers. Relatively good and fast support if there are any issues. When customers contact us directly for help and we ask them to contact FastSpring directly (for billing issues, invoices, etc.), the FastSpring staff always helps fast and well. Review collected by and hosted on G2.com.

What do you dislike?

Fees could be a little lower, especially for inexpensive products. The subscription system is not completely satisfactory - there is a lot room for improvements. The reports section in the control panel is pretty slow, but all in all it`s ok. One thing that could be improved is how invoices are handled: we often have customers ask for invoices - these should be automatically issued by FastSpring and sent to the customers. Seems that the customers are confused who issues invoices and how they can access their own customer account with FastSpring. Maybe that`s something we should explain better, but it`d be nice if FastSpring would make that very clear to the customers right away. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Give it a try! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We handle all our online sales with FastSpring. We recently implemented a subscription based service as well and it seems to work fine with FastSpring. The only annoying issue is that recurring charges are not clearly distinguishable from new subscriptions in the order confirmation emails. Review collected by and hosted on G2.com.

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AO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

You can set up your platform without being an expert. They keep improving to make thing easier. Review collected by and hosted on G2.com.

What do you dislike?

The connection to third party software license providers can be a bit cumbersome. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are selling subscription software. For a small company like ours, it's very valuable that they have allowed us to go at our own pace without putting pressure or charging fees. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

NONE. I don't like anything of FastSpring. Review collected by and hosted on G2.com.

What do you dislike?

This a scammer company. I had paid $69.62 for Rankmath Pro via FastSpring, but the transaction was not shown as successful from their end and my money got deducted and not received the product also.

Now when I'm asking them to provide me a full refund, they are just ignoring the matter.

Stay far from this fraud company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nothing. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Simple and powerful, no need to have a PayPal account and wired transfers are enabled for Europe. No worries about taxes. Excellent. Review collected by and hosted on G2.com.

What do you dislike?

The popup checkout might have a faster response time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Join the FS Club! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Wired transfers possible outside USA. Taxes are being cared of. Simple. Powerful. The only eCommerce solution for the static website. Review collected by and hosted on G2.com.

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