FastComet Reviews & Product Details

Do not use these guys. I can not even begin to explain everything that has gone wrong, in a short amount of time. Long story short, they have brought down our website on two separate occasions, out of pure incompetence. The second time, they lied to us for an hour telling us we were hacked. We pressed them on it and they finally owned up to crashing our site for over an hour in the middle of the day. We moved past that, and we were promised better monitoring, and a higher tire of support. We did not get either. Recently, we needed to upgrade a server, to accommodate for increased traffic. So we worked with Fastcomet to find a solution, and we were given a quote and told it was a 30 min upgrade. Fast forward to an hour of back and forth with Fastcomets tech support at 1am, because they had no idea we had an upgrade planned. Well, we finally got the ball rolling on our 30 min upgrade. About an hour into this upgrade we were told it would take upwards of 4 hours. Which meant we would still have downtime during high traffic hours. If Fastcomet had only communicated with us, this whole thing would have been avoided.

My recommendation, look elsewhere. All you will get with these guys are false promises, poor service, and indifferent customer support. Review collected by and hosted on G2.com.

None, they are causing most of our problems. Review collected by and hosted on G2.com.