FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time.

FareHarbor’s mobile app is super easy to use and allows tour operators to go paperless.

Customer support is available 24/7/365. Team members are friendly, knowledgeable and happy to help tour operators figure out technical issue on the backend.

FareHarbor is on the cutting edge of advanced reservation technology and has experienced astonishing growth since its launch in 2013. FareHarbor rocks the booking software world! Review collected by and hosted on G2.com.

Adding promo codes to tours is a long process and a bit confusing. Wish it was easier to use. Review collected by and hosted on G2.com.

The support team is very fast acting and responsive to our needs. The system is intuitive and easy to navigate. It works well via multiple APIs to connect to the distribution networks we use like Expedia. Keeps our business running with little headache. Review collected by and hosted on G2.com.

The software lacks a little in reporting, options for custom tours, connections with accounting software, and employee scheduling software. One of the largest drawbacks is you can not sell add-on items like shirts, meals, or souvenirs from the system. A POS feature would help a lot. The iOS app is just their mobile website in a dedicated browser. Overall it is a good stand-alone product for working with tour reservations but lacks in other functionality. It does get better and better every day but still has a long way to go. Review collected by and hosted on G2.com.

I like the customer service and the flexibility to adjust my schedule/pricing/etc. to work around a changing environment. We have a variety of different ticket types and costs. We are able to get them all integrated with FareHarbor. Review collected by and hosted on G2.com.

The waiver integration could be better. We would prefer to have the waiver integrated within the system instead of having to integrate a 3rd party waiver. Review collected by and hosted on G2.com.

We love how it integrates into our website. It is full of features that make the reservation process easy for both the user and the admin. The customer service was also outstanding. With our previous system, it was very difficult to reach support quickly. FareHarbor has been immediately available. We also like the pricing. FareHarbor provides better service at a cheaper price than other options. Review collected by and hosted on G2.com.

Setting up a bank account for payments requires too many steps for verification. This has been problematic for us in receiving our funds in a timely fashion. A less cumbersome method would be appreciated. Review collected by and hosted on G2.com.

The help section is very well done and allows me to figure things out without having to call. When I do still have questions the service reps are amazing! The customer service team is always very friendly and eager to help with any issues or assist in whatever I need. Review collected by and hosted on G2.com.

Not all things on the website allow for the exact reporting that I would like. I also would like an option for pop up sales while people are checking out. This would allow us to get more income from the average customer. Review collected by and hosted on G2.com.

I liked the detailed reporting and the back end layout was pretty good. User-friendly. Review collected by and hosted on G2.com.

I didn't like how difficult it was to set up promo codes, and the layout of the displays for customers was not graphically pleasing. Review collected by and hosted on G2.com.

I like that the scheduling is very user friendly. They have many custom fields to describe available items however you'd like. Review collected by and hosted on G2.com.

I don't dislike much about fareharbor except that they take a fairly steep 6% of the sale. Review collected by and hosted on G2.com.

I believe that you have the freedom to tryout for your own within. Review collected by and hosted on G2.com.

Not having enough time for me to get everything that is needed Review collected by and hosted on G2.com.

Ease of use; intuitive software for the most part. Reliable, dependable, complete. Review collected by and hosted on G2.com.

Difficult to maneuver when it comes to things like adding promos and discounts. My experience with Fare Harbor's call center was abysmal. Review collected by and hosted on G2.com.

Extremely user friendly and intuitive to use even for a new user. In my brief time testing and using this software I was very impressed. Review collected by and hosted on G2.com.

I didn't have a chance to use it enough to find any negatives about it. I've only heard fantastic things from others who have been able to use it more than myself. Review collected by and hosted on G2.com.