--- title: FareHarbor Reviews meta_title: 'FareHarbor Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 39 reviews by the users' company size, role or industry to find out how FareHarbor works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 39 scale: '5' date_modified: '2026-08-07' parent_category: name: Travel Arrangement url: https://www.g2.com/categories/travel-arrangement --- # FareHarbor Reviews **Vendor:** FareHarbor Holdings **Category:** [Tour Operator Software](https://www.g2.com/categories/tour-operator) **Average Rating:** 3.8/5.0 **Total Reviews:** 39 ## About FareHarbor Powerful booking software designed to help tour, activity and rental businesses manage and grow their online reservations. Beyond reservations, FareHarbor is a complete business management platform for tour and activity businesses. From one easy-to-use Dashboard, do everything from manage inventory to staff schedules. Hundreds of flexible features, advanced reporting and a friendly 24/7 support team make FareHarbor the perfect fit for any business. Clients also receive website optimization services, access to hundreds of affiliates from TripAdvisor to local hotels, and personalized guidance to cultivate year-over-year growth. ## FareHarbor Reviews ### 1. Promised the earth and delivered a disaster **Rating:** 0.0/5.0 stars **Reviewed by:** Mal M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about FareHarbor?** The thought that we are going to be leaving them. **What do you dislike about FareHarbor?** High booking fees and painfully slow checkout process due to inability to process a reasonable amount of add-ons. More suited to a small operator with not too much to offer than a business with a diverse selection of services, dining and entertainment add-ons. Our customers are complaining about extremely high booking fees. Our sales have dropped by 25% since joining due to a 14 second spinning wheel of death our customers experience going through the booking process. Fareharbors answer was for us to reduce our services and were not willing to fix from their end. Not as intuitive as other booking software and has a complicated reporting system with no graphics to show comparison trends. I completely regret having moved from Rezdy buying into Fareharbor’s sales pitch that they will increase online sales and maximise productivity. The journey has been stressful and frustrating having stuck over a year with them only to see my business suffer as a result. Time to take back control and move back to Rezdy, who have must lower booking fees, quicker response time, far superior automated customer communications to track and expedite payments and has demonstrated a far better sales performance. Reporting is better where you can do weekly, monthly, quarterly, yearly performance comparisons with chart graphics to support. **What problems is FareHarbor solving and how is that benefiting you?** None. Absolutely none. If anything they have created more problems. We are now receiving negative feedback from customers over the high booking fees, and I would guess they are probably the highest amongst all booking platforms. Each time we have gone to the support team with issues like this and the painfully and critically slow checkout times, the answer was they were unable to do anything about it. ### 2. Not intuitive **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2024 **What do you like best about FareHarbor?** I liked the idea of my customers being able to book directly online. **What do you dislike about FareHarbor?** The interface is way to convoluted for myself or my team to use. I come from the tech world so I'm shocked by just how bad it is. We've had a few bookings through products setup by fareharbor but I just learned they put in the wrong pricing and they skipped a lot of the descriptions we gave them. I couldn't fix their mistake on my phone and had to be on a computer to do it. **What problems is FareHarbor solving and how is that benefiting you?** Me not having to manually schedule some bookings. ### 3. Shady business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about FareHarbor?** Their calendar system is aesthetically pleasing and one of the easier ones to use. Invoicing is also easy if the customer also has a FareHarbor account, and reports are not difficult to figure out eiter. You can alter trips, change times, and types of tours quickly. Also, this is a software that most of my customers say works well to incorporate with their software, making merging booking calendars a snap. **What do you dislike about FareHarbor?** Unbelievable fee change. FareHarbor has decided in addition to their 6% fee. They are also going to round up all reservations book through their system and take the "change" and keep it for themselves so they are stealing from our clients, some thing we never agreed to. Also they let us know that if they let us know about this 3 weeks before it's going to be implemented in the middle of July, our busy season so that seems especially underhanded. In the last few years, these problems have seemed to be getting worse: customer service doesn't answer when you need them. On holiday weekends, you can't get software support, and even on "normal" workdays, they are always understaffed if you want to fix something in your system quickly. For a while, they did seem to be trying to fix this, but I haven't seen improvement yet, and many times you will have a problem you want to be solved that day; it may sit for days because they are staffing more, in my opinion, Monday through Friday. Honestly, as of late, the problem has gotten much worse. I think they have forgotten that most businesses that use this software are tourism; for us, that's seven days a week. For larger updates to your calendar or items, I have had support tickets sit for weeks, and when I inquired, they just emailed, "we are swamped" well, so are we! Lastly invoicing, is easy to use, but they added a feature where a client who has a FareHarbor account could pay you through the system. It seems like a good idea, except FareHarbor, takes fees like the invoice payment is a credit card charge, and you can not turn off the payment options. So if you want to use their invoicing, they are gleening a percentage of that money, and they don't tell the customer. The customer thinks they paid the whole amount to you, but FareHarbor has taken a processing fee even though they were not involved in the booking process. I already have to pay the affiliate fees for the reservation. I understand some companies like the convenience of getting paid through FareHarbor, but I would prefer to get all of my payment and shut off that feature. I would also be wary of their new terms of service; they are starting to put more and more of the risk on the service users, even though the reason we use a service like this is to avoid some of the risks. It is disappointing how FareHarbor is changing. **What problems is FareHarbor solving and how is that benefiting you?** FareHarbor has ceased solving problems or updrjng their software. ### 4. Wasn’t the right fit for us **Rating:** 0.5/5.0 stars **Reviewed by:** Allison D. | Manager/Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about FareHarbor?** FareHarbor was easier to set up products, adjust pricing and give discounts on the fly. Setting up affiliate accounts was easy and the network is more wide than Checkfront at the moment. **What do you dislike about FareHarbor?** They keep your money until the reservation date, so to me my customers are giving them a loan. They do not have a simple solution for clients who have reservations that cross a midnight. The customer must choose the number of days they want to rent and it causes confusion. Further complicating when their confirmation only shows a start date. For us we needed the customer to see a start and end date and be able to select from there what is available. When we used FareHarbor we were constantly having to add or remove a day for reservations because the customer was confused at booking. **What problems is FareHarbor solving and how is that benefiting you?** I not longer use FareHarbor, they are not solving any of my issues or benefiting me in any way. Please remove this question from the questionnaire it doesn't make sense. ## FareHarbor Discussions - [What is FareHarbor used for?](https://www.g2.com/discussions/what-is-fareharbor-used-for) - [How much does peek pro cost?](https://www.g2.com/discussions/how-much-does-peek-pro-cost) - [Who uses FareHarbor?](https://www.g2.com/discussions/who-uses-fareharbor) - [How does FareHarbor work?](https://www.g2.com/discussions/how-does-fareharbor-work) - [What is FareHarbor?](https://www.g2.com/discussions/what-is-fareharbor) - [View FareHarbor pricing details and edition comparison](https://www.g2.com/products/fareharbor/reviews?filters%5Bnps_score%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A09%3A03+-0500&secure%5Bsession_id%5D=5b7d08ce-9b99-4139-b745-64b454b2ca9c&secure%5Btoken%5D=3392ee71ce430c42a077091cf52df58f405d5c2fec8997170d4e1e7cc6b4023f&format=llm_user) ## FareHarbor Features **Agentic AI - Tour Operator** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making - GDS/OTA Integration - Social Media Integration - Central Reservation System - Third-Party Integrations - Multi-Language **Additional Functionality** - Price/Margin Management - Generative AI - Activity Dashboard - Vendor Management - Resource Management - AI Copilot - Reservations Management - Itinerary Creation - Pricing Management - Waiver Management - Customizable Reports - Search/Filter - Inventory Management - Customer Database - Document Management - Package Creation - Promotions Management - Calendar Management - Data Import/Export - Supplier Management - Payment Processing - Booking Management - Quotes/Estimates - Client Management - Activities Booking - CRM - API - Customizable Branding - Reporting & Statistics - Reminders - Communication Management - Multi-Day Booking - Multi-Currency - Channel Management - Website Management - Discount Management - User Management - Real-Time Updates - Invoice Management ## Top FareHarbor Alternatives - [Peek Pro](https://www.g2.com/products/peek-pro/reviews) - 4.2/5.0 (76 reviews) - [Xola](https://www.g2.com/products/xola/reviews) - 4.5/5.0 (68 reviews) - [TRYTN](https://www.g2.com/products/trytn/reviews) - 4.9/5.0 (52 reviews)