FareHarbor Reviews & Product Details

AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Is that the platform has a very good on boarding team , they help you with all the process and they even setup and customize everything for you, and is free they just charge you a commission for every sell

Normally all the platforms are very expensive and they charge every month Review collected by and hosted on G2.com.

What do you dislike?

the only thing is for instance if you are in Mexico and you sell in usd dollars the final pricing show in local currency as pesos

Other thing is that is that they don't have a mobile app Review collected by and hosted on G2.com.

Recommendations to others considering the product:

that if you want to put your packages in usd get before a bank account in usd Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

better reservation system, totally for free no monthly fees and great service Review collected by and hosted on G2.com.

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FareHarbor Overview

What is FareHarbor?

Powerful booking software designed to help tour, activity and rental businesses manage and grow their online reservations. Beyond reservations, FareHarbor is a complete business management platform for tour and activity businesses. From one easy-to-use Dashboard, do everything from manage inventory to staff schedules. Hundreds of flexible features, advanced reporting and a friendly 24/7 support team make FareHarbor the perfect fit for any business. Clients also receive website optimization services, access to hundreds of affiliates from TripAdvisor to local hotels, and personalized guidance to cultivate year-over-year growth.

FareHarbor Details
Website
Languages Supported
English
Product Description

FareHarbor is an online booking and reservation software for tours and activities.


Seller Details
Seller
FareHarbor Holdings
Company Website
Year Founded
2013
HQ Location
Denver , CO
Twitter
@FareHarbor
3,340 Twitter followers
LinkedIn® Page
www.linkedin.com
514 employees on LinkedIn®
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FareHarbor Screenshots

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FareHarbor Reviews

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Merchandiser
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We were able to integrate all or most of our contacts info from our old system to fare harbor. Review collected by and hosted on G2.com.

What do you dislike?

We run an escape room. Say a group books for 4 players, then comes in with 5, we have to manually go in and change some information. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Navigation is pretty simple but may seem a bit tricky at first. Integration took a bit of back and forth with the fare harbor support team. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Fare harbor will automatically shut down booking availability once it is inside the time window we have specified. This prevents over booking. Review collected by and hosted on G2.com.

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Travel Sales Consultant
Leisure, Travel & Tourism
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The most amazing part is that this software integrate with our website and phones so clients can access the service through their phones. It is simple to book tour and travel from anyplace anytime. Review collected by and hosted on G2.com.

What do you dislike?

I barely have problems working with this excellent tool. I have benefited a lot and my clients have not complained of delays and hence i have no dislikes. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This software allows you to manage your clients no matter the number, from bookings to tours everything run smoothly through this software. I enjoy working with this software and therefore i recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This software has payment portal where clients can make their payments to their various destinations. Managing them is 3asy and communicating with them is simple. Making transfers into various hotels is simple and quick to avoid delay. Review collected by and hosted on G2.com.

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President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Our reservations rely on equipment rental and Fareharbor allows us to input our equipment and track it across multiple classes/rentals within the same time slots. (aka "Shared Resources") For example, if we have 10 Paddle Boards available and someone books 2 of them at 10am for SUP Yoga, it will pull those 2 boards out of the availabilities of all other classes/rentals at that same time slot. This allows us to give all classes/rentals a fair shot at our full fleet vs saying "we have 10 boards for 2 classes so this one gets 5 and that one gets 5" ...when the demand for that day may be 8 in one and 2 in the other. Review collected by and hosted on G2.com.

What do you dislike?

I love almost everything about FH, but I REALLY despise how payments are shown in bookings. Everywhere you can possibly look on a booking, it will list payment received as $x, but in reality it's showing payment received minus your FH fees.... which is NOT an accurate display of the payment received from a client, but rather the money we, as a company, end up collecting from that particular booking after FH fees are taken out. This is EXTREMELY confusing when talking to clients who need refunds, reschedules or just have a question about what they were billed. We look at the screen and even where it shows their credit card info, it states "$x charged to Visa #xxxx" ...when that's not the full amount that was collected. The ONLY way to see the amount they were billed is to take the steps you would for emailing them a receipt. At that point you can "preview" the email and see their accurate receipt. It's really REALLY dumb. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I highly recommend it. Make friends with your account rep because they will be SO helpful along the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use FareHarbor to manage all reservations (online and in-person) for a Stand Up Paddleboard and Kayak rental company. It not only keeps track of reservations, but also keeps track of what equipment we have available (aka "resources") at any given time. Review collected by and hosted on G2.com.

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Founder & CEO
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Fareharbor's customer support is unreal. From the moment we signed-up with them, they have excelled at being super responsive- and friendly about every interaction (no matter how many times I need help setting up codes etc) no matter the time of day or night! Review collected by and hosted on G2.com.

What do you dislike?

Because Fareharbor has so many options to help my company, build reports, set-up my for sale events and tickets etc, the software can at times be overwhelming. Lucky for me, support answers every call and quickly takes care of anything I can't do myself (and never makes me feel like I'm "putting them out." Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Really dig to see all the hidden gems that FH has to offer like their websites, affiliate programs etc. It is way more than just a ticket outlet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I switched to Fareharbor because they had the best software for booking my Escape Rooms and Murder Mystery Dinners (from a customer standpoint). The ease in which customers can book events makes a huge difference in our conversions, and switching has increased our conversion rate through our website significantly. Fareharbor's tracking software allows me to track all my marketing efforts, which should help me be more efficient in my marketing spend each year (just started with this in the last 6 months). Review collected by and hosted on G2.com.

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brewery tour guide
Entertainment
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

I have tried multiple booking companies for my brewery tour business and the only one that has been easy to work with and with service that is truly quick and available is Fareharbor. I have not regretted my switch to their booking and after so many ignored issues with other booking competitors , Fareharbor is a breath of fresh air in comparison and they really seem to care. I recommend them to anyone needing a dependable booking company. Review collected by and hosted on G2.com.

What do you dislike?

Some features can be a bit complex at first but with the videos and available service help its easily remedied. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its the best system out there Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It provides consistent updating, easy secure checkout, trip advisor follow ups and manifest heads ups before my tours. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

FareHarbor values a tour business no matter how small or large it is. Team members have specific expertise in generating tour sales online: digital marketing, Google Analytics tracking, SEO analysis, website design and so much more. Furthermore, I have a great rapport with my awesome Account Manager who is always looking out for my best interests. She is responsive to my emails and scheduling a time discuss issues that take more time.

FareHarbor’s mobile app is super easy to use and allows tour operators to go paperless.

Customer support is available 24/7/365. Team members are friendly, knowledgeable and happy to help tour operators figure out technical issue on the backend.

FareHarbor is on the cutting edge of advanced reservation technology and has experienced astonishing growth since its launch in 2013. FareHarbor rocks the booking software world! Review collected by and hosted on G2.com.

What do you dislike?

Adding promo codes to tours is a long process and a bit confusing. Wish it was easier to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FareHarbor has helped my business grow by using targeted SEO keywords to improve my Google ranking.

Also, FareHarbor designed my awesome website for free! I never ever expected anything like that to happen when I came onboard in August of 2017. Review collected by and hosted on G2.com.

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Co-Founder, Operations
Leisure, Travel & Tourism
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The support team is very fast acting and responsive to our needs. The system is intuitive and easy to navigate. It works well via multiple APIs to connect to the distribution networks we use like Expedia. Keeps our business running with little headache. Review collected by and hosted on G2.com.

What do you dislike?

The software lacks a little in reporting, options for custom tours, connections with accounting software, and employee scheduling software. One of the largest drawbacks is you can not sell add-on items like shirts, meals, or souvenirs from the system. A POS feature would help a lot. The iOS app is just their mobile website in a dedicated browser. Overall it is a good stand-alone product for working with tour reservations but lacks in other functionality. It does get better and better every day but still has a long way to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FareHarbor collects, manages, and processes payments for tour reservations. It handles manifests and oversees our tour schedule. Our team spends less time dealing with a paper reservations book and more time helping guests. Also, the ability to sell tours online in real time helps a lot. The API connections to our sales partners reduces the chance of overbooking and time dedicated to managing sales channels. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the customer service and the flexibility to adjust my schedule/pricing/etc. to work around a changing environment. We have a variety of different ticket types and costs. We are able to get them all integrated with FareHarbor. Review collected by and hosted on G2.com.

What do you dislike?

The waiver integration could be better. We would prefer to have the waiver integrated within the system instead of having to integrate a 3rd party waiver. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you can get all your client types and schedules setup early. That helps build the rest of the platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FareHarbor makes creating monthly reports every easy. Communicating with clients who have existing reservations is also pretty easy. We can let them know about weather delays or any changes that were not planned. We also have a variety of ticket types that users can select and are easily distinguished. However, we do need the FareHarbor tech support team to create them We are not able to create them on our own. Review collected by and hosted on G2.com.

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AN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

We love how it integrates into our website. It is full of features that make the reservation process easy for both the user and the admin. The customer service was also outstanding. With our previous system, it was very difficult to reach support quickly. FareHarbor has been immediately available. We also like the pricing. FareHarbor provides better service at a cheaper price than other options. Review collected by and hosted on G2.com.

What do you dislike?

Setting up a bank account for payments requires too many steps for verification. This has been problematic for us in receiving our funds in a timely fashion. A less cumbersome method would be appreciated. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the best in tour reservation software. You will not be disappointed if you make the switch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FareHarbor allows us to easily make garden tour reservations. It is easy to setup and even easier for the user to navigate. This was our first season using the software and have had no issues. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The help section is very well done and allows me to figure things out without having to call. When I do still have questions the service reps are amazing! The customer service team is always very friendly and eager to help with any issues or assist in whatever I need. Review collected by and hosted on G2.com.

What do you dislike?

Not all things on the website allow for the exact reporting that I would like. I also would like an option for pop up sales while people are checking out. This would allow us to get more income from the average customer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great system, Great customer service Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Booking with our escape rooms are very nice and user friendly for our customers Review collected by and hosted on G2.com.

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ACA level 2 Kayak Trainer and Guide
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I liked the detailed reporting and the back end layout was pretty good. User-friendly. Review collected by and hosted on G2.com.

What do you dislike?

I didn't like how difficult it was to set up promo codes, and the layout of the displays for customers was not graphically pleasing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

SEND IT Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Financial reports and data was great for tracking progress. Review collected by and hosted on G2.com.

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Adjunct Professor
Professional Training & Coaching
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that the scheduling is very user friendly. They have many custom fields to describe available items however you'd like. Review collected by and hosted on G2.com.

What do you dislike?

I don't dislike much about fareharbor except that they take a fairly steep 6% of the sale. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Scheduling has so much easier. It also tracks the inventory so if one of our boards is used, it no longer shows up as available to other customers creating an easy way to monitor inventory. Review collected by and hosted on G2.com.

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Maverik Fresh Adventure Guide
Restaurants
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I believe that you have the freedom to tryout for your own within. Review collected by and hosted on G2.com.

What do you dislike?

Not having enough time for me to get everything that is needed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I'm not trying to solve everything just what I disagree with and Fare Harbor has helped me get my thought down in good form Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ease of use; intuitive software for the most part. Reliable, dependable, complete. Review collected by and hosted on G2.com.

What do you dislike?

Difficult to maneuver when it comes to things like adding promos and discounts. My experience with Fare Harbor's call center was abysmal. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Ease in tracking tours, customers, payments, refunds, etc. Makes my job of overseeing operations easy. Review collected by and hosted on G2.com.

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UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

"Great prices, service is solid, platform is stable and easy to set-up." Review collected by and hosted on G2.com.

What do you dislike?

New reports, but I definitely like the old Legacy reports better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

FareHarbor reviews, pricing information and what features it offers. Review collected by and hosted on G2.com.

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CM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Extremely user friendly and intuitive to use even for a new user. In my brief time testing and using this software I was very impressed. Review collected by and hosted on G2.com.

What do you dislike?

I didn't have a chance to use it enough to find any negatives about it. I've only heard fantastic things from others who have been able to use it more than myself. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Even from my limited experience, I would definitely recommend this software for it's ease of use and efficiency. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Booking and scheduling Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

guest details and contact information are easy to access Review collected by and hosted on G2.com.

What do you dislike?

Slow loading times (may just be my phone) Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great way to keep track of pickup schedules and guest information for easy guest pick ups. Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy booking and options can be modifiedsc Review collected by and hosted on G2.com.

What do you dislike?

Wish we had the option to change the times within each booking Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to track clients easier Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that we can do multiple comps or discounts on tours and classify them as such. Review collected by and hosted on G2.com.

What do you dislike?

It can be difficult to navigate the site at times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It's an easy way for us to book our brewery tours. We've seen an increase in bookings. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Every little thing! Reports, connectivity, web based, ease of use. Review collected by and hosted on G2.com.

What do you dislike?

Absolutley nothing. This is a PERFECT product. Truly an amazing product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do it! You wont regret it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Online bookings, check in, connectivity Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Easy to look

Up past reservations. And love being able to book additional lessons for clients very easily without adding cc info again Review collected by and hosted on G2.com.

What do you dislike?

Wish there was a way to store credit card info Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Booking ease

Allows client to input info Review collected by and hosted on G2.com.

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Founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The customer service at FareHarbor is really impressive. Every single person I've dealt with is beyond helpful and I know I can always count on them. Review collected by and hosted on G2.com.

What do you dislike?

The only thing I have any issue with at all is the hold music while on a call with them! But even that has started to grow on me Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As a start up tour company I can't recommend them enough. They've been beyond patient and helpful every step of the way. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They handle all of my scheduling and payment processing. The fact that so many of the listing sites are integrated with them has been a revelation for me as a new business owner Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is super easy to use and keeps track of multiple types of products/services. Customer service is excellent. Review collected by and hosted on G2.com.

What do you dislike?

There have been some issues with availability matching up across multiple bookings. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take advantage of their great customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use FareHarbor for all of our booking, scheduling and even retail sales. Review collected by and hosted on G2.com.

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UT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Easy interface for seeing tour reservations, guest lists and payment management. Clean layout and feature packed Review collected by and hosted on G2.com.

What do you dislike?

No major complaints. Almost too many features that make mobile app a bit complicated. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easier to manage tours, make last minute changes, and update everyone. Review collected by and hosted on G2.com.

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