# The Falcon System Reviews
**Vendor:** Sertec  
**Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 3
## About The Falcon System
The Falcon System puts information at the fingertips of our Customer Service Representatives (CSR's) to better serve your customer on the first contact. Key information about your businessits locations, service types, special services, and FAQs, is easily accessible on-line. Actual copies of your advertisements, nutritional guides, etc. may be scanned into the system for CSR use in assisting your customers and employees.




## The Falcon System Reviews
  ### 1. Simplifies information access

**Rating:** 4.5/5.0 stars

**Reviewed by:** Juraev K. | Customer Support Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 14, 2024

**What do you like best about The Falcon System?**

Falcon System offers any information about business locations, services types, and often posts answers to frequently asked questions and scanned marketing materials, which helps our CSRs to answer the clients’ questions adequately.

**What do you dislike about The Falcon System?**

The Falcon System does not have efficient reporting features that would enable us to monitor other essential aspects of customer service.  We can’t segregate trends in customer inquiries or assess effectiveness of FAQs in managing problems.

**What problems is The Falcon System solving and how is that benefiting you?**

Falcon System enables our CSRs to provide our clients with the right information enabling them to answer customer questions on the first call made. This means less time spent on individual calls, happier customers, and better first time answer rates.

  ### 2. First time user

**Rating:** 4.0/5.0 stars

**Reviewed by:** Avani M. | UX Researcher, Enterprise (> 1000 emp.)

**Reviewed Date:** October 13, 2022

**What do you like best about The Falcon System?**

easy competitive pricing, best out of the market and keeps up with other prices

**What do you dislike about The Falcon System?**

time taken to get back the pricing and qoutes

**What problems is The Falcon System solving and how is that benefiting you?**

helps in giving best market prices

  ### 3. One of the best ecosystem platforms

**Rating:** 4.0/5.0 stars

**Reviewed by:** Manisha J. | Technical Program Manager ( Virtual Event Platforms), Enterprise (> 1000 emp.)

**Reviewed Date:** September 19, 2022

**What do you like best about The Falcon System?**

Cloud-native services to maintain the systems

**What do you dislike about The Falcon System?**

More data pattern generation, anaytics,Reports

**What problems is The Falcon System solving and how is that benefiting you?**

Card/Transactional fraud management



- [View The Falcon System pricing details and edition comparison](https://www.g2.com/products/the-falcon-system/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-22+06%3A54%3A31+-0500&secure%5Bsession_id%5D=eac85d3f-710d-4219-8175-f2703a9d124b&secure%5Btoken%5D=a4568bcfb6a512f215c638b590cafde5366da26375519f320b63285616b730d9&format=llm_user)


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