Factura AI has been an excellent partner for Lazy Dog Restaurants. Their service has meaningfully improved our invoice processing, and the approval workflows and data-coding features have been major time savers for our team. As a result, we’ve significantly reduced the amount of manual invoice work, which has helped our Accounts Payable department run more efficiently and spend more time on higher-value tasks.

What really sets Factura AI apart is their dedication to customer support and continuous improvement. Their team is consistently responsive, always willing to help, and proactive about working with us to refine the system whenever we have requests or identify opportunities to improve.

On top of that, both our store managers and our Accounts Payable team genuinely appreciate how user-friendly the platform is. The intuitive experience has made adoption smooth and seamless across all levels of our organization. Review collected by and hosted on G2.com.

The main enhancements I’d like to see are the ability to manually add a new vendor without having to re-upload the entire vendor file each time. I’d also appreciate clearer visibility into the approval tiers we’ve set up for approvers, along with the option for our team to adjust those tiers on our end whenever needed. Review collected by and hosted on G2.com.

Easy to implement, and it has sped up our Accounts Payable process. The support team is always quick to respond and quick to fix any issues we come across. Review collected by and hosted on G2.com.

I honestly haven’t found anything I dislike yet. If I had to choose something, it would be the delay between uploading vendors and the COA. It’s usually not a long wait, but every once in a while we notice it feels like it takes a bit longer than expected. Review collected by and hosted on G2.com.

I greatly appreciate how Factura.ai automates invoice data entry and streamlines approval workflows, eliminating countless hours of manual data entry. The platform's ability to read invoices, enter data, and even code it precisely is a significant time-saver for my team. I am impressed by Factura.ai's support team, who consistently respond quickly and are incredibly helpful in educating users and customizing solutions to meet my team's specific needs. Their responsiveness is top-tier, and their willingness to build custom solutions when required adds immense value. I also find it beneficial that, once the AI is trained on our vendors, the system runs smoothly with minimal need for intervention from my side. The proactive approach of Factura.ai in addressing customer feedback and continuously improving features further enhances my experience with the platform. Review collected by and hosted on G2.com.

The only real drawback is the upfront lift—there’s a learning curve and some time needed to train the AI per vendor before you’re fully up and running, especially if your vendors have inconsistent invoice formats. That said, this is pretty common with any new software, and the Factura.ai team supported me through the entire process, making sure I felt confident every step of the way. Review collected by and hosted on G2.com.

I appreciate Factura.ai for its user-friendly interface and quick setup process, which made the transition seamless and straightforward. The software’s ability to streamline and automate the approval workflow has significantly reduced the time and effort required in managing back-and-forth email approvals, enhancing overall efficiency. Additionally, the seamless automation and accurate invoice management are standout features that contribute to more efficient processing. Factura.ai's integration with our existing systems like Great Plains allows us to maintain smooth operational workflows. These elements have made using Factura.ai highly efficient, enhancing our corporate invoicing process and improving the overall operational efficiency of our business. Review collected by and hosted on G2.com.

I'd love to see the ability to manage and add vendors and GL codes as the need arises vs. reimporting all records. Review collected by and hosted on G2.com.

We are a small qsr group looking to grow and implement good practices from an accounts payable standpoint. Factura Ai was willing to work with us during this growth phase. There strongest point is quick response and assistance when needed. There's a certain level of initial hand holding needed when you start up and they were there to provide that. I also love the protection given to our banking by use of payment through Factura's system. Review collected by and hosted on G2.com.

There's not much to dislike. It works as stated. I have expressed some suggestions which were well received. I think there is room for improvement from a visual standpoint. Review collected by and hosted on G2.com.

We were able to reduce our AP staff by 3 people with Factura, and increase our accuracy! Review collected by and hosted on G2.com.

Nothing yet, it has worked seamlessly for our business. Review collected by and hosted on G2.com.

The ease of using the tool is second to none. Our company is invoice heavy and implementing Factura allowed us to speed up our daily AP process and eliminate the need for an additional person. Our data is accurate, and we have fewer errors in the work. Making corrections, adding vendors and keeping up with invoices is seamless now due to factura. We were able to connect Factura to our accounting software and each day we are able to import the invoices to the software. This is absolutely the best decision we could have made for the company!!!! Working with the Factura team is a breeze. They are timely and efficient to address questions or problems. We are telling all of our accoutning friends about Factura! We are very thankful for this tool! Review collected by and hosted on G2.com.

Facutra has meet all of the AP needs of the company. Review collected by and hosted on G2.com.

Easy to train to meet specific invoicing requirements. Factura's ability to read the invoices and accurately code vendors, locations, departments without human intervention is amazing. A huge time saver.

The implementation process was easy, and the support response is impressive. We worked with the Factura team to set up a process for new clients we bring into the firm so that they can be quickly onboarded.

Each client we work with has different requirements. I really love the flexibility to set up very simple to very complex approval workflows. Review collected by and hosted on G2.com.

We haven't had any downsides or issues with Factura. Review collected by and hosted on G2.com.

This software is so fast and accurate. When assistance is needed, their customer service experience is unmatched. Review collected by and hosted on G2.com.

The only thing I can think of as a downside is not knowing what to do with all of your spare time. Review collected by and hosted on G2.com.

Incredibly responsive, informed customer support providing dynamic, thorough solutions. Thus far, our experience has been an intelligent, flexible technology that has exceeded all expectations and has allowed us to accelerate our integration of their Factura.ai platform. We're excited for its application within our organization, the efficiency it has and will create and the enhancement of our vendor relationships with timely A/P processing. Very satisfied... very impressed! Review collected by and hosted on G2.com.

There is nothing about the Factura.ai platform that has dissapointed me, thus far. Review collected by and hosted on G2.com.