Javier R.
JR
Javier R.
Cloud Sales Specialist☁️
Small-Business (50 or fewer emp.)
"An efficient and user-friendly HR management tool"
4.5/5
What do you like best about Factorial?

Factorial stands out for its intuitive interface and ease of use, making it accessible even for non-technical users. Features like employee time tracking, document management, and payroll integration save significant time and streamline HR processes. The centralized dashboard provides clear visibility into employee data, ensuring compliance and effective workforce management. Additionally, their customer support is responsive and helpful, addressing queries promptly. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

While Factorial offers excellent features, some advanced functionalities, such as more detailed reporting or customization options, are limited and could be expanded further. Additionally, the initial setup can be slightly overwhelming due to the range of tools available, and integration with third-party applications could be smoother. For smaller businesses, the pricing might be a consideration when compared to alternatives. Review collected by and hosted on G2.com.

Verified User in Computer Software
GC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Saves Time and Simplifies Accountability, Though Some Features Aren’t Advanced Yet"
3.5/5
What do you like best about Factorial?

It saves time and gives you everything you need for accountability in one platform. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

So far, I haven’t run into any issues. It’s easy to use, even though some features aren’t very advanced yet. Review collected by and hosted on G2.com.

Marcello B.
MB
Marcello B.
Small-Business (50 or fewer emp.)
"Avoid Factorial: Data Mishandling and Poor Customer Support"
0.5/5
What do you like best about Factorial?

The software is alright. There are bugs and pain that comes with using Factorial for a mid-size company. In general, it works ok and does the job. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

Our experience with Factorial has been extremely disappointing. We gave Factorial five months noticed that we were closing down the account and needed to retrieve our data. Seven. months later and we still don't have the sensitive data despite asking for urgent support multiple times. Account Manager, Customer Support, Legal, and the CEO himself have been contacted, but no one seems to care about us as a customer.

If you value your time, your data, and your peace of mind, DO NOT USE FACTORIAL. We hope this review serves as a cautionary tale. Proceed with extreme caution if you’re considering Factorial as your HR platform. Review collected by and hosted on G2.com.

Nacho H.
NH
Nacho H.
Account Manager - Iberia
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Great UX and cheap platform"
5/5
What do you like best about Factorial?

Price, settings and zapier integrations with other HR tools Review collected by and hosted on G2.com.

What do you dislike about Factorial?

Perhaps the robustness and lack of native integrations Review collected by and hosted on G2.com.

AB
Angelica B.
Content creator
Small-Business (50 or fewer emp.)
"designed for small and medium sized businesses"
4/5
What do you like best about Factorial?

Intuitive design makes it easy for users to navigate and manage HR processes Review collected by and hosted on G2.com.

What do you dislike about Factorial?

It’s difficulties in he helps form customer support including long response times and unhelpful responses Review collected by and hosted on G2.com.

Janeth L.
JL
Janeth L.
Coordinadora de RRHH
Small-Business (50 or fewer emp.)
"Very good"
5/5
What do you like best about Factorial?

What I like the most is that I have been able to improve processes within my department. Time control, absences, etc. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

Everything is useful, but I would like the help consulted on the page to be a bit more specific in some cases. Review collected by and hosted on G2.com.

Lourdes M.
LM
Lourdes M.
Quality & Student Experience
Education Management
Mid-Market (51-1000 emp.)
"User-Friendly Interface"
5/5
What do you like best about Factorial?

Effective communication is crucial in any educational setting, and Factorial is amazing in this area. The platform offers various communication tools that facilitate interaction between students and administrative staff. Whether it’s through announcements, direct messaging, or feedback forms. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

some users have reported that certain features can feel overwhelming due to the amount of options available. This complexity may affect the least experienced users from fully utilizing the platform's capabilities, limiting its effectiveness in enhancing the student experience. Review collected by and hosted on G2.com.

video n.
VN
video n.
e-Multimedia Manager
Mid-Market (51-1000 emp.)
"Exceeded our expectations!"
4.5/5
What do you like best about Factorial?

Their platform is intuitive and easy to use, which has greatly facilitated human resources management in our institution. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

While the platform is generally user-friendly, some features could benefit from more detailed tutorials or documentation. Occasionally, we found ourselves needing to reach out to support for guidance on specific functionalities that weren’t immediately clear. Review collected by and hosted on G2.com.

Max R.
MR
Max R.
Small-Business (50 or fewer emp.)
"Transition to an integrated platform that brought a lot of value to our company"
4.5/5
What do you like best about Factorial?

Factorial has been designed for businesses like mine. We manage different locations in different countries with different policies and holidays. The recruitment needs to be integrated, and shift management is mandatory for 70% of our contractors and employees. Having a fully integrated experience for all the tools was a game changer for us. It also offers enough flexibility to customize most of our requirements. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

Some of the extra modules are not mature enough to bring us value. For example, the Software Module is not very useful in our case, because we need a more granular method to manage licenses, and cost. Review collected by and hosted on G2.com.

MG
Marta G.
HR Director
Manufacturing
Mid-Market (51-1000 emp.)
"Factorial changed my business"
5/5
What do you like best about Factorial?

We have been using Factorial for a year now and all I can say is that it highly improved our operations. Before Factorial we were using different tools to manage vacation, payroll, info and documents, it was still a very manual process. Now the employees have so much more independence and visibility on their information that they don't even write me as much - so I get to get more stuff done. They use it daily to check on work anniversaries, birthdays, upload and sign documents etc. The mini facebook is definetely very engaging.

I use it with my employees in the US and Brazil, and it's SO easy to change languages, adapt currencies, worklocations etc. Highly recommend for international companies.

Their Account Manager is also in the US, so implementing was so easy and fast. Shout out to Sabela who takes care of our account in Factorial, she is great and very responsive. Review collected by and hosted on G2.com.

What do you dislike about Factorial?

My biggest issue was with approval for promotions, but they just released it in the app so i am very pleased with that! Review collected by and hosted on G2.com.