SB
Sean B.
End User Computing Administrator
Mid-Market (51-1000 emp.)
"The Simplest and Feature-Heavy Guest Management System!"
5/5
What do you like best about FacilityOS?

iLobby was incredibly simple to implement into our new office. We had our guest management tablet up and running in 1-2 days from first contact with the sales team. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There is nothing much I dislike about iLobby. Its a very effective tool to manage guest in our office. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re so pleased to hear that iLobby was easy to set up and has provided an effective solution for managing guests in your new office. It’s great to know the notifications and integrations have been helpful for your team. Thanks for sharing your experience with us!

Samuel J.
SJ
Samuel J.
Security Specialist
Enterprise (> 1000 emp.)
"Reliable service, great customer support, and a smooth onboarding"
5/5
What do you like best about FacilityOS?

Customer support team, from sales to onboarding, has been outstanding. The kiosks at our sites have been praised for their reliability and ease for setup. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

A few of the 'enticing' features are locked behind paywalls, however, the modularity of the product allows those features to still be interesting in the future or for case-specific scenarios. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thank you for your feedback! We’re so glad to hear that your experience—from sales to onboarding—has been a positive one. It’s great to know the kiosks have been reliable and easy to set up across your sites.

CS
Chas S.
Human Resources Intern
Mid-Market (51-1000 emp.)
"Product worked better than advertised."
4.5/5
What do you like best about FacilityOS?

data was quick and easy to track. The product integration was smooth and seamless. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We had a few issues here and there when it came to the saving of past users, for some reason, a few people had issues checking in when they had checked in before. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thank you for your feedback. We’re glad to hear FacilityOS has exceeded expectations, with smooth integration and quick, easy access to visitor data. It’s great to know the system is helping streamline documentation and tracking. We appreciate you sharing your experience!

BW
Brenda W.
Business Support Administrator
Mid-Market (51-1000 emp.)
"Excellent customer service"
5/5
What do you like best about FacilityOS?

There was constant communication with us as to whether our services were meeting our requirements. We had many times that we didn't understand something or needed to make some adjustments and they were done seamlessly Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Nothing, other than we would have liked to be able to have a few other features included. But other than that it works excellent Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad that our team’s communication and support have made a difference in ensuring iLobby meets your needs. It’s great to know the system has enhanced your visitor management process and contributed to a more professional appearance at your facility.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Mid-Market (51-1000 emp.)
"iLobby Saves Me Time!"
5/5
What do you like best about FacilityOS?

I am a big fan of iLobby as I get immediate notifications when my visitors arrive via Phone Text and Email. Being the emergency coordinator, I can also get a quick list of all visitors in the event of a emergency so we have fast and accurate accountability. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I have not found any downsides in my use of iLobby. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad to hear how much FacilityOS is helping you stay informed and organized throughout the day. It’s great to know that the solution is making a meaningful impact in your role!

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Great functionality and amazing support"
5/5
What do you like best about FacilityOS?

iLobby allows for the exact functionality we are looking for with visitor sign-in and alerting to the person being visited by multiple methods. While also allowing for the expansion into more options like emergency OS which can be very helpful for a production facility. The support that you receive to troubleshoot problems is quick and knowledeable, but most of the time its so simple to use youll figure it out anyways before they have to for you. The representative also helps you set the unit up before hand so that when it comes in the mail, its practically ready to deploy out of the box. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

You end up with too much extra time in your day, I finally remember what hot coffee tastes like. Im not sure I like that because it takes longer to drink. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thank you for your detailed and thoughtful feedback! We’re thrilled to hear that iLobby provides all the functionality you need for visitor management. It’s wonderful to know that the setup process and our support team have made things easier for you, even if you don’t always need their help! We’re glad iLobby has been such a helpful solution for your facility.

EV
Eudoro v.
Mid-Market (51-1000 emp.)
"Easy to use"
4.5/5
What do you like best about FacilityOS?

It is a great system to check in visitors and the end user gets an email notification when a visitor checks in. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The Exit button is a little small that users miss during cehckout. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thanks for sharing your experience! We're glad to hear FacilityOS has made it easier to manage check-ins and keep the right people informed when visitors arrive. It’s great to know the system is supporting your efforts to track visitors and enhance safety at your facility.

Verified User in Manufacturing
EM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Really Makes a Professional Difference"
5/5
What do you like best about FacilityOS?

The opportunity to welcome people w/o having a receptionist has given our staff some flexibility. The option to have a person identified before they are in our general areas makes us all feel better. So easy to use and understand for all vendors and visitors. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Me not being able to learn more about applications. I will though Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

It’s great to hear how FacilityOS has brought flexibility and a stronger sense of security to your team. We’re especially glad it’s been easy for employees and visitors to use, and that it’s helping create a more professional and convenient experience for everyone on-site. Thanks for sharing your feedback—we’re glad that FacilityOS is part of your daily operations!

TS
Trent S.
SQF Pracitioner - Food Safety Manager
Mid-Market (51-1000 emp.)
"Valuble System"
5/5
What do you like best about FacilityOS?

I really like how it works as a operator to let us know when visitors arrive, and on the regulatory side it allows us to do basic training for all visitors before entering the facility which is really valuable to us. Its really easy to set up as well. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I did not have any complaints about Ilobby. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thank you for sharing your positive experience with iLobby. We're pleased to hear that our solution is helping you manage your visitors and ensure compliance with automatic GMP training.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Customization to our needs"
5/5
What do you like best about FacilityOS?

iLobby has been a great tool in tracking guests coming onsite. Its nice being able to customize questions for the different types of guests. We were also able add a QR code to help with large groups to sign in and that has been a tremendous help. Our contact, Zach, has been an amazing guide with our requests and questions. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

No being able to send SMS reminders to guest to sign out. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We're thrilled to know that iLobby's customization options, like tailored questions and QR code sign-ins, have been so helpful for your team. It's great that Zach has provided excellent support along the way - we'll be sure to pass along your feedback. Having a clear view of who's onsite is essential, and we're glad iLobby has helped improve that process for you. We'll also share your feedback about SMS reminders with our Product team—thank you for the suggestion!