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EK

Ezra K.

Security Manager

Mid-Market (51-1000 emp.)

3/27/2024

"Amazing Innovation!"

5/5

What do you like best about FacilityOS?

Extremely helpful and accurate - great ease of use! Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The updates that are uploaded are game changers! Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS

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Thank you for highlighting the ease of installation, training, and the positive feedback from your visitors. We're committed to providing exceptional customer service and support, and we're glad to hear that you've had a great experience with us.

JC

Jeanette C.

Admin Assistant

Mid-Market (51-1000 emp.)

2/14/2025

"Great App for Business"

5/5

What do you like best about FacilityOS?

Compared to what we had this app is by far better. The sign in is easy and many options to choose from that works best for you and your company. The ease of setting options for signing people out and the app and all the information and layout is fantastic. The messaging and notices to staff as well as visitors is instant and makes notifying staff so much easier. for everyone. Very user friendly Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

My only complaint about the app is the signing out button. This is too small and down in the corner which no one sees. My suggestion would be to make it a little larger and maybe even show the verbiage "sign out" under the icon. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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We’re glad to hear FacilityOS has been such a positive upgrade for your team! It's great to know the sign-in process, notification features, and overall layout are working well for your needs. Thank you as well for your note on the sign-out button—we’ve shared that feedback with our team.

GG

Gabe G.

EHS Manager

Enterprise (> 1000 emp.)

2/14/2025

"Seamless and trackable management solution for the most important company asset; People."

5/5

What do you like best about FacilityOS?

The endless customization a company can take to categorize their visitors, contractors, and employees. From the conditonal material that can be prompted to specfic guests, to the ability of pulling real-time data records -- iLobby's accessiblity from a management standpoint is second to none. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

At seldom times, the hardware (iPad) loses 'connection' with the iLobby database. Although this is most likely due to internal connectivity issues, if/when this error occurs it would be beneficial to have a programmed alert/email sent to the adminstrators as an FYI. This would avoid unexpected 'dark' periods where data isn't being tracked correctly. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

iLobby has been able to provide a stand-alone, consolidated management system for Contractor Safety. Instead of relying on 'tribal trust' for all guests/contractors to review the facility's safety expectations, iLobby allows for an automated capture of verification during the default check-in process as they enter the facility. This saves both time and effort required from the EHS department to connect with each individual. Of course, it is critical that this process is consistently updated/audited, and iLobby allows for real-time customization to achieve this seamlessly. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for the thoughtful and detailed feedback! We’re glad to hear FacilityOS has helped streamline contractor safety management while providing the flexibility to tailor the experience to your team’s needs. It’s great to know that features like configurable workflows and real-time data access have made a strong impact.

US

Verified User in Security and Investigations

Mid-Market (51-1000 emp.)

2/11/2025

"Great customer service, and an even better product"

5/5

What do you like best about FacilityOS?

ilobby is a great product that will ultimately enhance our ability to protect the client. It offers various options that will aid us in ensuring that employees are safe and secure. This is also accompanied by great customer service. Chase, the rep that we worked with was very knowledgable and overall a pleasure to work with. He had great communication and was very accessible the entire time. The integration of the EOS system was very straight forward, and easy to use. This is a system that we use every day so it is nice to have something that is user friendly, but also very effective. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I honestly cannot think of anything that I disliked about ilobby. Overall I think it is a great product and one that we will be utilizing for quite some time. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

The main problem that it is solving right now is the ability for us as security, to ensure our clients are safe and secure. With this new operating system, employees and visitors, will receive an email and a text when there is an emergency. In addition to this, there will be two way communication so that the designated safety officers can see the status of the employees. Prior to EOS, the employees were only emailed in the case of an emergency, which posed some issues. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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We appreciate your thoughtful review! It’s great to hear that FacilityOS has has strengthened your ability to keep people safe and supported your daily operations with both ease and reliability. We’re also thrilled to hear about your experience working with Chase and will be sure to pass along your kind words. Thanks again for sharing - we’re proud to be part of your team’s safety efforts!

MM

Melody M.

Client Relations Coordinator

Entertainment

Small-Business (50 or fewer emp.)

2/25/2025

"Leaps and Bounds Better"

4.5/5

What do you like best about FacilityOS?

iLobby is much better than our previous gate management system. It has a clean, slick and usable interface, which is particularly important to us, as we have numerous clients using it as well. The dashboard and overview features are really useful, as are the ways that reporting features are built right into the system. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We have very few issues with iLobby, and the ones that we have are very minor - for example, how you choose a time for a meeting bugs our team a little bit, and we'd love to have more control over the welcome email. But if these are the only problems we have, you can see how good it is. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for the thoughtful feedback. We’re happy to hear that FacilityOS has been a strong improvement over your previous system! It’s great to know the NDA process is now smoother and that your team is spending less time on troubleshooting.

AV

Alex V.

Director SHE & Sustainability

Mid-Market (51-1000 emp.)

2/20/2025

"Great way to manage your visitors and emergency alerts!"

4.5/5

What do you like best about FacilityOS?

The emergency application allowed us to provide mass text alerts with important site closure information to all our employees and contractors which was critical to keeping our employees safe during the Palisades fire in Santa Monica. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

We have several instances where the blue-tooth badge printer would not print when needed. Thankfully iLobby was kind enough to replace them after a few trouble shooting attempts. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for sharing your experience. We’re so glad the EmergencyOS module was able to support your team during the Palisades fire—providing timely communication during critical events is a key part of what it’s built for. It’s also great to hear how FacilityOS is helping you manage contractor oversight and support compliance. We appreciate your thoughtful feedback and your trust in our team!

TP

Taylor P.

Executive Assistant

Mid-Market (51-1000 emp.)

2/26/2025

"CSE Review"

3.5/5

What do you like best about FacilityOS?

Seamless integration, relatively easy to use, streamlines sign ins for our various types of visitors. Customer support has been great. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It would be helpful to have more support with onboarding the product throughout our entire organization to make sure we are using the product to the best of our ability and that we are maximizing the features. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for sharing your feedback! We’re glad to hear that FacilityOS has streamlined your sign-in process and helped improve visibility into who’s on site. It’s also great to hear that customer support has been a positive part of your experience!

TM

Taylor M.

Business System Analyst II

Enterprise (> 1000 emp.)

11/14/2024

"iLobby has been a game changer for Litehouse"

5/5

What do you like best about FacilityOS?

Since we implemented iLobby across all of our facilities, it has significantly improved our visitor management process. With a high volume of daily visitors, iLobby has streamlined the manual tasks of signing in guests, having them acknowledge our safety and visitor documents, storing their information, and notifying their hosts upon arrival. The tool is user-friendly and has been well-received by everyone. Additionally, iLobby's support team is excellent, always providing prompt responses. Special thanks to Zach and Jessica for their outstanding assistance! Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

So far, we have not found anything we dislike about iLobby. We will be launching the EmergencyOS module next! Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

iLobby has significantly improved our operations by streamlining both visitor and warehouse management processes. The system replaces our outdated manual sign-in process, ensuring visitors sign off on safety and GMP documents efficiently while securely storing their information. Automatic host notifications enhance communication, and the user-friendly interface simplifies use for everyone who frequently hosts visitors, contractors, and auditors. At our warehouse entrances, iLobby facilitates the seamless signing in of drivers and records critical details like trailer numbers, pickup numbers, reefer setpoints, and ETAs. The warehouse notifications are particularly helpful for driver check-ins. Additionally, pulling reports for auditing purposes is effortless. Overall, iLobby has made our operations more efficient and effective. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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Thank you for your detailed feedback! We’re thrilled to hear how iLobby has improved your visitor and warehouse management processes, replacing outdated manual workflows and enhancing efficiency across your facilities. It’s great to know that features like automatic notifications, streamlined sign-in, and easy reporting have been valuable for your team. We’ll be sure to pass along your kind words to Zach and Jessica—they’ll be delighted to hear about their impact. Our team is excited to continue supporting you with the addition of the EmergencyOS module.

LO

Lukmon O.

Electrical Engineer

Mid-Market (51-1000 emp.)

9/16/2025

"Smooth and easily tracked facility access"

5/5

What do you like best about FacilityOS?

Flexibility and ease of use. Also, smoothly built. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Identity cards print out is not consistent Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

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We're glad to hear that you find FacilityOS flexible, easy to use, and smoothly built. We appreciate your feedback about the badge printing and will work to improve consistency. Ensuring accurate visitor headcount is one of the key benefits of FacilityOS, and we're pleased to hear that it's meeting your needs.

AM

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

2/11/2025

"VisitorOS - great and easy to use"

5/5

What do you like best about FacilityOS?

I've been able to onboard iLobby for our purpose with ease. Bringing in other employees that will be doing the day-to-day work has been a simple and intuitive process. We currently have hundreds of visitors checking in and out each day. We have only used the VisitorOS product so far. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I cannot think of any negatives, I have been able to resolve any issues I have had with the onboarding support. Review collected by and hosted on G2.com.

What problems is FacilityOS solving and how is that benefiting you?

We currently keep track of all visitors coming in and out of our facility using iLobby. This includes normal visitors, interviewees, truck drivers, delivery drivers, etc. Each entry point is set up with a kiosk and badge printer. They check in and get a badge, and are automatically checked out each evening. Our security team has access to review any visitor logs. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

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It’s great to hear how smoothly onboarding went and that VisitorOS has made it easy for your team to manage high volumes of check-ins across different entry points. We’re glad the system is helping streamline visitor tracking and giving your security team the visibility they need. We appreciate your feedback!