BT
Brianna T.
Business Systems Analyst
Enterprise (> 1000 emp.)
"Exceptional FacilityOS Platform with Incredible Support"
5/5
What do you like best about FacilityOS?

We’re currently in a transition period, moving from one VMS solution to FacilityOS, and we truly can’t say enough good things about our experience so far. The platform has been exceptional, and the support we’ve received has been incredible. We’re excited to keep deploying this solution across our sites globally as we continue the rollout. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The only thing I’d really like to see is the ability to do a mass import of users in FacilityOS and assign them the “basic role.” That said, this may already be available, and I might have simply missed the setting. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

We're thrilled to hear that you're having an exceptional experience with FacilityOS and our support team. We appreciate your feedback and delighted to hear its reducing manual efforts.

GREG W.
GW
GREG W.
Loss Prevention manager
Small-Business (50 or fewer emp.)
"iLobby makes it easy to sign in visitor. it also helps me to keep track of all visitors."
5/5
What do you like best about FacilityOS?

What I like most is that it’s a digital system I can use to sign in visitors. I also appreciate the many features it offers, especially the option to scan IDs for verification. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

So far, I haven’t come across anything negative. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS

Thanks for sharing your experience. We're glad FacilityOS has made it easier to manage visitor sign-ins and helped reduce the need for additional front desk resources. It’s great to hear our solution is working well for you—we appreciate your feedback!

Morgan H.
MH
Morgan H.
Health & Safety Manager
Mid-Market (51-1000 emp.)
"Hands-Off Efficiency with Reliable Support, But QR Sign-In Needs Work"
4/5
What do you like best about FacilityOS?

I like using FacilityOS for its hands-off efficiency, which helps in monitoring who is in the building at all times without much effort. I also appreciate the customer support, which is good. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The QR code for signing in multiple visitors. We paid for it and the first time we had a large group use it, it crashed the system. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

We're glad to hear that you appreciate the hands-off efficiency and reliable customer support. We apologize for the inconvenience with the QR sign-in feature and would like to investigate this further. Your customers success representative will reach out to understand more.

SM
Sharon M.
Sr. Administrative Associate - ITGR ECD gRED
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Easy Visitor Tracking with Great Performance"
5/5
What do you like best about FacilityOS?

being able to keep track of the visitors and its easy performance Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

none. i think its great. i don't see any improves that need to be made Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

We're glad to hear that you find FacilityOS easy to use and effective for visitor tracking!

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Efficient Attendance Tracking, Needs Smoother Login"
4/5
What do you like best about FacilityOS?

I like that FacilityOS helps us by tracking when personnel arrive or leave, providing immediate notifications even when we're not available to see them right away. This feature is handy because when I am in a different building from the operators, these notifications allow me to update my attendance tracker promptly. The initial setup for new operators is also fairly easy, usually taking around 5 minutes to get them into the system. Overall, I think FacilityOS is a great resource and tool. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

There are times when operators log in to FacilityOS, it will buffer and not log them in, or it takes several minutes for the system to log them in. The buffering issue is random and usually happens first thing in the morning. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

We're glad to hear that you find FacilityOS helpful for tracking attendance and receiving notifications. We apologize for the login issue and are actively working to improve the system's performance for a smoother experience.

Verified User in Warehousing
AW
Verified User in Warehousing
Mid-Market (51-1000 emp.)
"FacilityOS Streamlines High-Volume Visitor Check-Ins with Easy Setup and Responsive Support"
4/5
What do you like best about FacilityOS?

We use FacilityOS in our companies Warehouse and it has been extremely useful. It streamlines the check-in process for visitors, and our volume of such is extremely high. Customer service is easy to get ahold of when needed and it was extremely easy to set up. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I think one of the difficulties the company is facing in using FacilityOS right now is the customization of fields in the check-in interface. When we were demoing FacilityOS, it seemed much easier to make changes to the form than what it is. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

We're glad to hear that FacilityOS has been extremely useful for streamlining the check-in process for your high volume of visitors. We appreciate your feedback about the ease of setup and responsive customer service.

DB
Drew B.
Mid-Market (51-1000 emp.)
"Real-Time Tracking, But Buffers overload."
5/5
What do you like best about FacilityOS?

I use FacilityOS to track employee attendance and for roll call in emergency situations. I like the real-time results that come right to my devices. I also appreciate the ease of using the system. The initial setup of FacilityOS was very easy and operator friendly. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It seems to be really slow when employees are logging in, creating a line up of employees trying to sign in. It seems to be buffering and overloaded. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

We're glad to hear that you find FacilityOS easy to use and that it provides real-time results for tracking employee attendance and roll call in emergency situations. We apologize for the inconvenience caused by the buffering. Our team is actively working on improving performance to ensure a smoother experience.

JM
Jen M.
Mid-Market (51-1000 emp.)
"Effortlessly Manages Multi-Truck Logistics"
5/5
What do you like best about FacilityOS?

I like FacilityOS for its ease of use, which makes handling tasks straightforward. I find it helpful to have access to names and trucking companies through text messages, as it simplifies the process at the front gate. Seeing pictures of drivers is also beneficial because it helps me identify which driver is in the yard, especially when managing multiple trucks. The initial setup of FacilityOS was easy, which made getting started with the system hassle-free. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Sometimes it is slow Review collected by and hosted on G2.com.

Response from Rob Daleman of FacilityOS

Thanks for your positive feedback. Slow performance isn’t something our customers typically experience, so we’d really like to understand what happened and help resolve it. Please reach out to our team at support@facilityos.com, and we’ll be happy to investigate and get things running smoothly for you. We appreciate you bringing this to our attention.

Julio G.
JG
Julio G.
Enterprise (> 1000 emp.)
"Effortless Setup and Comprehensive Contractor Management"
5/5
What do you like best about FacilityOS?

I really like the dashboard and reports that FacilityOS offers, especially because we use the report to create my monthly report about how many hours my contractors spend on site. The initial setup of FacilityOS was super easy for me, which I really liked. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I think the contractor report could use improvement by including columns that show the total hours on site. It would make it more useful for my role. Review collected by and hosted on G2.com.

Response from Saumya Arora of FacilityOS

It's great to hear that FacilityOS has made it easy for you to manage contractors and prepare monthly reports. We value your feedback and will continue to explore ways to enhance its usefulness for your role.

Yu W.
YW
Yu W.
Sr Principal scientist
Enterprise (> 1000 emp.)
"Easy Guest Invites with Minimal Info Required"
5/5
What do you like best about FacilityOS?

easy to use to invite guest. Minimum info required. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

the method to log in. SSO log in not always easy Review collected by and hosted on G2.com.