ES
Eric S.
Asset Protection Manager
Mid-Market (51-1000 emp.)
"Great addition to our tool kit"
5/5
What do you like best about FacilityOS?

iLobby is very easy for everyone to use. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Ala cart features make a fully equipped system a bit expensive Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad to hear FacilityOS has been easy for your team to use and is helping improve visitor tracking at your site. Thanks for making us part of your toolkit—we appreciate you sharing your experience!

Verified User in Machinery
AM
Verified User in Machinery
Enterprise (> 1000 emp.)
"Ease of use and Implementation"
5/5
What do you like best about FacilityOS?

Execellent customer support and ease of use. Kisok UI and Portal is user friendly. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Unable to Pre-print badges for visitors. More Kiosk stand options would be nice for some sites that dont have receptionists on site. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad to hear that the user-friendly interface and customer support have made a strong impression. It’s great to know that the self-service features are helping reduce the workload on your office manager while giving hosts more control. We appreciate your feedback and look forward to continuing to support your team!

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"iLobby Review"
4/5
What do you like best about FacilityOS?

The iLobby visitor management system, out of the box, is easy to use, navigate and implement. It integrates with various background checks to validate the guests from a security perspective. The customer support is fantastic. Most integrations require working with the technical team at iLobby, but I have had good success with this. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

If you want to do things that are not out of the box, it can be very limited. For example, questions can not be conditional on other questions. This can be a challenge. Notifications are very limited, so if you want a notification to trigger on a particular guest type or question response, it probably can't do it. Review collected by and hosted on G2.com.

Response from Jody Shaffer of FacilityOS
Edit edit

Thank you for the detailed feedback! We’re thrilled to hear that iLobby has streamlined your visitor management processes and that our customer support and integrations have been beneficial for you. We’ll be sure to pass on your feedback regarding notifications to our product team.

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Enterprise (> 1000 emp.)
"iLobby provides a solution to managing Visitors/Contractors & the tracking of site Safety Protocols."
5/5
What do you like best about FacilityOS?

The system saves and tracks visitor information, so returning visitors entry takes little time. Additionally, the tracking of acknowledgement of safety protocols for compliance. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

The are no dislikes. The system is easy to set up and use. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thank you for sharing your experience! We’re glad to hear FacilityOS has helped streamline visitor and contractor management while supporting compliance with your site’s safety protocols. It’s great to know the solution has been easy to set up and is saving time for returning visitors. We appreciate your feedback.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Employee Pass"
5/5
What do you like best about FacilityOS?

Keeping the steps simple for our team members was important. Easy to read and follow. The support on this project was great. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

No downsides were found for the application we're using iLobby for. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad to hear FacilityOS has helped simplify your sign-in and sign-out process while keeping things clear and easy for your team. It’s also great to know the support you received from our team made a positive impact. Thanks for sharing your experience!

Verified User in Commercial Real Estate
AC
Verified User in Commercial Real Estate
Mid-Market (51-1000 emp.)
"Technical support"
4/5
What do you like best about FacilityOS?

Singing into the iLobby system is easy to use, real time updates are provided and reports are easily generated. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

1. Not having a phone number to call to speak to a technician in real time.

2. Having to wait for a technicain to return an email. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thanks for sharing your experience. We’re glad to hear FacilityOS has made sign-ins easy to manage and that real-time updates and reporting have been helpful for your team!

Travis V.
TV
Travis V.
Asst HR Manager
Mid-Market (51-1000 emp.)
"iLobby has permitted us to ensure all our team members & visitors remain safe and accounted for."
5/5
What do you like best about FacilityOS?

Implementation was very easy. I would recommend this product. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Large groups registering can be tough so pre-registering should always be used when possible. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad to hear that FacilityOS has made implementation easy and is helping keep both your team members and visitors safe and informed. It’s great to know the system has been useful for emergency notifications and visitor identification. We also appreciate your feedback on group registrations—our team is actively working on a group sign-in feature to help streamline that process - we're excited to share more soon!

Verified User in Electrical/Electronic Manufacturing
AE
Verified User in Electrical/Electronic Manufacturing
Mid-Market (51-1000 emp.)
"ilobby Review After 1 Year"
4.5/5
What do you like best about FacilityOS?

easy of deployment, completely turn key.

Solution easy to manage Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

Cost for multiple sites is expensive. each system is seperate was hoping it would be a shared portal minual cost up add additional sites Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

We’re glad to hear you found iLobby easy to deploy and appreciate your feedback. While we do charge per site, iLobby offers a connected platform with a modular design, allowing each location to add the modules that best meet their needs—all while maintaining oversight from a centralized dashboard. If you’d like to discuss this further or have any questions, please feel free to reach out—we’re here to help!

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Mid-Market (51-1000 emp.)
"For the love of iLobby"
5/5
What do you like best about FacilityOS?

I love that it's so easy to use and allows for the ability to scan a QR code to sign in and out. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

It's limited on the document creation options. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Great to hear you're finding FacilityOS easy to use and that the QR code feature has been helpful for sign-ins. We're glad the system is supporting better oversight of activity in your building—thanks for sharing your experience!

Ben C.
BC
Ben C.
Environment, Health and Safety Manager
Mid-Market (51-1000 emp.)
"No regrets choosing iLobby"
5/5
What do you like best about FacilityOS?

It is very intuitive to use from every aspect and the customer support has been solid the whole way through. Review collected by and hosted on G2.com.

What do you dislike about FacilityOS?

I haven't really found anything that I dislike. Review collected by and hosted on G2.com.

Response from Alla Farber of FacilityOS
Edit edit

Thank you for sharing your experience! We're happy that you enjoy iLobby's intuitive design and reliable customer support. It’s great to know that our solution makes it easy for visitors to connect with their contacts, even during unscheduled visits.