--- title: FacilityOS Reviews meta\_title: 'FacilityOS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 264 reviews by the users' company size, role or industry to find out how FacilityOS works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 264 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- ### FacilityOS Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of FacilityOS, enjoying its user-friendly interface and seamless integration features. [(53 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1086478&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** from FacilityOS, praising the helpfulness and customization provided by the team. [(32 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1085099&qs=pros-and-cons#reviews) Users appreciate the **ease of tracking office attendance** and simple guest sign-in process with FacilityOS. [(30 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1087223&qs=pros-and-cons#reviews) Users highlight the **ease of implementation** for FacilityOS, making it a user-friendly experience from start to finish. [(28 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1086789&qs=pros-and-cons#reviews) Users commend the **easy setup** of FacilityOS, highlighting its reliability and straightforward implementation process. [(25 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1085237&qs=pros-and-cons#reviews) Users find the **limited features** of FacilityOS inadequate for efficiently managing large groups during sign-in processes. [(7 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1085977&qs=pros-and-cons#reviews) Users find the **limited functionality** of FacilityOS challenging for managing large groups efficiently during sign-in processes. [(7 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1084812&qs=pros-and-cons#reviews) Users experience **access issues** with unclear sign-out buttons and occasional login difficulties, affecting the overall usability. [(5 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1086185&qs=pros-and-cons#reviews) Users experience **connectivity issues** with FacilityOS, affecting the reliability of printer and WiFi connections. [(5 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1084338&qs=pros-and-cons#reviews) Users find FacilityOS to be **expensive** , especially in high traffic areas requiring multiple kiosks for functionality. [(5 mentions)](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1084525&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of FacilityOS ##### 1. Ease of Use Users value the **ease of use** of FacilityOS, enjoying its user-friendly interface and seamless integration features. [ See 53 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1086478&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "MY experience with FacilityOS has been great. It's very easy to use and I have no issues" What do you like about FacilityOS? I can sign out anyone who may have forgot to sign out and I can check to see what guest are still signed in. ![GREG W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GREG W.") GW GREG W. Small-Business (50 or fewer emp.) 5.0/5 "iLobby makes it easy to sign in visitor. it also helps me to keep track of all visitors." What do you like about FacilityOS? What I like most is that it’s a digital system I can use to sign in visitors. I also appreciate the many features it offers, especially the option to ##### 2. Customer Support Users commend the **exceptional customer support** from FacilityOS, praising the helpfulness and customization provided by the team. [ See 32 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1085099&qs=pros-and-cons#reviews) See Related User Reviews LG Lou G. Mid-Market (51-1000 emp.) 4.5/5 "Reliable and Responsive, Needs Better Add-On Clarity" What do you like about FacilityOS? I love that FacilityOS just works with very low maintenance, and the support is always quick to respond and helpful. The initial setup was very easy, BT Brianna T. Enterprise (\> 1000 emp.) 5.0/5 "Exceptional FacilityOS Platform with Incredible Support" What do you like about FacilityOS? We’re currently in a transition period, moving from one VMS solution to FacilityOS, and we truly can’t say enough good things about our experience so ##### 3. Simple Users appreciate the **ease of tracking office attendance** and simple guest sign-in process with FacilityOS. [ See 30 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1087223&qs=pros-and-cons#reviews) See Related User Reviews ![GREG W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GREG W.") GW GREG W. Small-Business (50 or fewer emp.) 5.0/5 "iLobby makes it easy to sign in visitor. it also helps me to keep track of all visitors." What do you like about FacilityOS? What I like most is that it’s a digital system I can use to sign in visitors. I also appreciate the many features it offers, especially the option to LG Lou G. Mid-Market (51-1000 emp.) 4.5/5 "Reliable and Responsive, Needs Better Add-On Clarity" What do you like about FacilityOS? I love that FacilityOS just works with very low maintenance, and the support is always quick to respond and helpful. The initial setup was very easy, ##### 4. Implementation Ease Users highlight the **ease of implementation** for FacilityOS, making it a user-friendly experience from start to finish. [ See 28 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1086789&qs=pros-and-cons#reviews) See Related User Reviews AW Anthony W. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use, Quick to Implement, and Packed with Features" What do you like about FacilityOS? Easy of use. Ease of implementation. Number of Features. ![Aimee A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aimee A.") AA Aimee A. Mid-Market (51-1000 emp.) 5.0/5 "Very Happy with Product" What do you like about FacilityOS? We like that we are able to see who is in the office for the day; We like that we can go back and see who was in the office on certain dates to verify ##### 5. Easy Setup Users commend the **easy setup** of FacilityOS, highlighting its reliability and straightforward implementation process. [ See 25 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1085237&qs=pros-and-cons#reviews) See Related User Reviews LG Lou G. Mid-Market (51-1000 emp.) 4.5/5 "Reliable and Responsive, Needs Better Add-On Clarity" What do you like about FacilityOS? I love that FacilityOS just works with very low maintenance, and the support is always quick to respond and helpful. The initial setup was very easy, ![Ezra K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ezra K.") EK Ezra K. Mid-Market (51-1000 emp.) 5.0/5 "Amazing Innovation!" What do you like about FacilityOS? Extremely helpful and accurate - great ease of use! ### 5 Cons or Disadvantages of FacilityOS ##### 1. Limited Features Users find the **limited features** of FacilityOS inadequate for efficiently managing large groups during sign-in processes. [ See 7 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1085977&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Equipment works great!" What do you dislike about FacilityOS? The biggest issue I've had with iLobby is that it doesn't seem to cater to large groups. For example, this morning we had 50 visitors - and only 2 sig ![thujenth b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "thujenth b.") TB thujenth b. Mid-Market (51-1000 emp.) 5.0/5 "iLobby System: Good for Business" What do you dislike about FacilityOS? It lacks the ability to add more people to reach information about contractors or visitors signing in. ##### 2. Limited Functionality Users find the **limited functionality** of FacilityOS challenging for managing large groups efficiently during sign-in processes. [ See 7 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1084812&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Equipment works great!" What do you dislike about FacilityOS? The biggest issue I've had with iLobby is that it doesn't seem to cater to large groups. For example, this morning we had 50 visitors - and only 2 sig ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "For the love of iLobby" What do you dislike about FacilityOS? It's limited on the document creation options. ##### 3. Access Issues Users experience **access issues** with unclear sign-out buttons and occasional login difficulties, affecting the overall usability. [ See 5 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1086185&qs=pros-and-cons#reviews) See Related User Reviews ![Aimee A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aimee A.") AA Aimee A. Mid-Market (51-1000 emp.) 5.0/5 "Very Happy with Product" What do you dislike about FacilityOS? Only thing is we wish that the Sign Out button on the bottom right-hand corner of the kiosk could be bigger or highlighted to stand out better. When g CS Chas S. Mid-Market (51-1000 emp.) 4.5/5 "Product worked better than advertised." What do you dislike about FacilityOS? We had a few issues here and there when it came to the saving of past users, for some reason, a few people had issues checking in when they had checke ##### 4. Connectivity Issues Users experience **connectivity issues** with FacilityOS, affecting the reliability of printer and WiFi connections. [ See 5 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1084338&qs=pros-and-cons#reviews) See Related User Reviews AV Alex V. Mid-Market (51-1000 emp.) 4.5/5 "Great way to manage your visitors and emergency alerts!" What do you dislike about FacilityOS? We have several instances where the blue-tooth badge printer would not print when needed. Thankfully iLobby was kind enough to replace them after a fe ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Outstanding. System works as advertised, refreshing to not have buyers remorse." What do you dislike about FacilityOS? We use it on an iPad, some times the printer disconnects and we have reconnect it. This has nothing to do with the application, just the connection wi ##### 5. Expensive Users find FacilityOS to be **expensive** , especially in high traffic areas requiring multiple kiosks for functionality. [ See 5 mentions ](https://www.g2.com/products/facilityos/reviews?filters%5Bsentiment_snippet%5D=1084525&qs=pros-and-cons#reviews) See Related User Reviews ![Joel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joel H.") JH Joel H. Enterprise (\> 1000 emp.) 4.5/5 "Great sales team, implementation process very smooth" What do you dislike about FacilityOS? No option to supply our own devices for price savings. Scanning drivers licenses or a QR code that we can print for visitors to scan cost extra. ES Eric S. Mid-Market (51-1000 emp.) 5.0/5 "Great addition to our tool kit" What do you dislike about FacilityOS? Ala cart features make a fully equipped system a bit expensive SB Sean B. End User Computing Administrator Mid-Market (51-1000 emp.) 11/5/2024 "The Simplest and Feature-Heavy Guest Management System!" 5/5 What do you like best about FacilityOS? iLobby was incredibly simple to implement into our new office. We had our guest management tablet up and running in 1-2 days from first contact with the sales team. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? There is nothing much I dislike about iLobby. Its a very effective tool to manage guest in our office. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? We have moved to our new office which has no reception desk. iLobby provides a simple and effective way of informing our staff when their visitor has arrived, and with the amount of integrations available, users never miss a notification! Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10460150/official_response/edit) We’re so pleased to hear that iLobby was easy to set up and has provided an effective solution for managing guests in your new office. It’s great to know the notifications and integrations have been helpful for your team. Thanks for sharing your experience with us! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Samuel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel J.") SJ Samuel J. Security Specialist Enterprise (\> 1000 emp.) 3/6/2025 "Reliable service, great customer support, and a smooth onboarding" 5/5 What do you like best about FacilityOS? Customer support team, from sales to onboarding, has been outstanding. The kiosks at our sites have been praised for their reliability and ease for setup. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? A few of the 'enticing' features are locked behind paywalls, however, the modularity of the product allows those features to still be interesting in the future or for case-specific scenarios. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? Customer-friendly interface to track visitors across our Canada-wide sites. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10830812/official_response/edit) Thank you for your feedback! We’re so glad to hear that your experience—from sales to onboarding—has been a positive one. It’s great to know the kiosks have been reliable and easy to set up across your sites. Validated ReviewerSource: Organic CS Chas S. Human Resources Intern Mid-Market (51-1000 emp.) 2/28/2025 "Product worked better than advertised." 4.5/5 What do you like best about FacilityOS? data was quick and easy to track. The product integration was smooth and seamless. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? We had a few issues here and there when it came to the saving of past users, for some reason, a few people had issues checking in when they had checked in before. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? Visitor tracking/ making sure all visitors have the right documentation signed and filled out with a touch of a button. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10898902/official_response/edit) Thank you for your feedback. We’re glad to hear FacilityOS has exceeded expectations, with smooth integration and quick, easy access to visitor data. It’s great to know the system is helping streamline documentation and tracking. We appreciate you sharing your experience! Validated ReviewerIncentivizedSource: Seller invite BW Brenda W. Business Support Administrator Mid-Market (51-1000 emp.) 11/15/2024 "Excellent customer service" 5/5 What do you like best about FacilityOS? There was constant communication with us as to whether our services were meeting our requirements. We had many times that we didn't understand something or needed to make some adjustments and they were done seamlessly Review collected by and hosted on G2.com. What do you dislike about FacilityOS? Nothing, other than we would have liked to be able to have a few other features included. But other than that it works excellent Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? We are able to manage safely who enters the building, and make a professional appearance to our customers Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10516134/official_response/edit) We’re glad that our team’s communication and support have made a difference in ensuring iLobby meets your needs. It’s great to know the system has enhanced your visitor management process and contributed to a more professional appearance at your facility. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 2/11/2025 "iLobby Saves Me Time!" 5/5 What do you like best about FacilityOS? I am a big fan of iLobby as I get immediate notifications when my visitors arrive via Phone Text and Email. Being the emergency coordinator, I can also get a quick list of all visitors in the event of a emergency so we have fast and accurate accountability. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? I have not found any downsides in my use of iLobby. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? ILobby helps me know when my visitors arrive, and when they leave, or if they are still here at the end of the day. I also use iLobby as a visitor roster in the event of an emergency when we need an accurate headcount of visitors in the building. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10824335/official_response/edit) We’re glad to hear how much FacilityOS is helping you stay informed and organized throughout the day. It’s great to know that the solution is making a meaningful impact in your role! Validated ReviewerSource: Organic ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 11/15/2024 "Great functionality and amazing support" 5/5 What do you like best about FacilityOS? iLobby allows for the exact functionality we are looking for with visitor sign-in and alerting to the person being visited by multiple methods. While also allowing for the expansion into more options like emergency OS which can be very helpful for a production facility. The support that you receive to troubleshoot problems is quick and knowledeable, but most of the time its so simple to use youll figure it out anyways before they have to for you. The representative also helps you set the unit up before hand so that when it comes in the mail, its practically ready to deploy out of the box. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? You end up with too much extra time in your day, I finally remember what hot coffee tastes like. Im not sure I like that because it takes longer to drink. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? It allows us to sign people into the building and know who is on-site. But also allows us to auto log them out so that they dont remain there forever since most people do not sign out themselves. It creates a nice badge with our template so we can identify who a visitor is. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10516734/official_response/edit) Thank you for your detailed and thoughtful feedback! We’re thrilled to hear that iLobby provides all the functionality you need for visitor management. It’s wonderful to know that the setup process and our support team have made things easier for you, even if you don’t always need their help! We’re glad iLobby has been such a helpful solution for your facility. Validated ReviewerIncentivizedSource: Seller invite EV Eudoro v. Mid-Market (51-1000 emp.) 2/11/2025 "Easy to use" 4.5/5 What do you like best about FacilityOS? It is a great system to check in visitors and the end user gets an email notification when a visitor checks in. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? The Exit button is a little small that users miss during cehckout. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? We want to make sure all visitors are logged in, and checked out when leaving to make sure no one is left behind. It also makes it easier to notify the person being visited. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10824529/official_response/edit) Thanks for sharing your experience! We're glad to hear FacilityOS has made it easier to manage check-ins and keep the right people informed when visitors arrive. It’s great to know the system is supporting your efforts to track visitors and enhance safety at your facility. Validated ReviewerSource: Organic ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") EM Verified User in Manufacturing Mid-Market (51-1000 emp.) 2/19/2025 "Really Makes a Professional Difference" 5/5 What do you like best about FacilityOS? The opportunity to welcome people w/o having a receptionist has given our staff some flexibility. The option to have a person identified before they are in our general areas makes us all feel better. So easy to use and understand for all vendors and visitors. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? Me not being able to learn more about applications. I will though Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? Availability, convenience for our staff and visitors. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10861113/official_response/edit) It’s great to hear how FacilityOS has brought flexibility and a stronger sense of security to your team. We’re especially glad it’s been easy for employees and visitors to use, and that it’s helping create a more professional and convenient experience for everyone on-site. Thanks for sharing your feedback—we’re glad that FacilityOS is part of your daily operations! Current UserValidated ReviewerIncentivizedSource: Seller invite TS Trent S. SQF Pracitioner - Food Safety Manager Mid-Market (51-1000 emp.) 11/5/2024 "Valuble System" 5/5 What do you like best about FacilityOS? I really like how it works as a operator to let us know when visitors arrive, and on the regulatory side it allows us to do basic training for all visitors before entering the facility which is really valuable to us. Its really easy to set up as well. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? I did not have any complaints about Ilobby. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? Automatic GMP training for all visitors. Having the ability to have an electronic visitor log. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10456582/official_response/edit) Thank you for sharing your positive experience with iLobby. We're pleased to hear that our solution is helping you manage your visitors and ensure compliance with automatic GMP training. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Mid-Market (51-1000 emp.) 11/15/2024 "Customization to our needs" 5/5 What do you like best about FacilityOS? iLobby has been a great tool in tracking guests coming onsite. Its nice being able to customize questions for the different types of guests. We were also able add a QR code to help with large groups to sign in and that has been a tremendous help. Our contact, Zach, has been an amazing guide with our requests and questions. Review collected by and hosted on G2.com. What do you dislike about FacilityOS? No being able to send SMS reminders to guest to sign out. Review collected by and hosted on G2.com. What problems is FacilityOS solving and how is that benefiting you? We were missing a visitor mangement process that would let us know how many guests were onsite. We now have a better line of site of who is in our facilities. Review collected by and hosted on G2.com. Show More Response from Alla Farber of FacilityOS [Editedit](https://www.g2.com/survey_responses/facilityos-review-10518442/official_response/edit) We're thrilled to know that iLobby's customization options, like tailored questions and QR code sign-ins, have been so helpful for your team. It's great that Zach has provided excellent support along the way - we'll be sure to pass along your feedback. Having a clear view of who's onsite is essential, and we're glad iLobby has helped improve that process for you. We'll also share your feedback about SMS reminders with our Product team—thank you for the suggestion! 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