1. [Home](https://www.g2.com/) 2. ... 3. [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) 4. [AssetSonar Discussions](https://www.g2.com/products/ezo-assetsonar/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1415b06ce5f8f12f2537c345208346c0/ezo-assetsonar.png "Product Avatar Image") ![Reward for good AssetSonar reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/27549/medal.svg "Reward for good AssetSonar reviews") ](/products/ezo-assetsonar/reviews) [ AssetSonar ](/products/ezo-assetsonar/reviews) (88)4.5/5 Cloud-based IT asset management platform bringing endpoint, identity, procurement, service, and usage data into one connected workspace so IT teams can see what they own, who is using it, where it is, and what needs attention. AssetSonar is EZO's connected IT management platform that unifies IT asset management (ITAM), IT service management (ITSM), and software asset management (SAM) in one system. It helps IT teams manage hardware, software, licenses, tickets, configuration items, patches, and employee technology workflows without stitching together spreadsheets and disconnected tools. AssetSonar is built for IT managers, IT asset managers, service desk managers, IT directors, and CIOs, and is also used by procurement, finance, and security teams. The platform is built on the AssetSonar IT Graph, which connects assets with users, software, licenses, tickets, contracts, service activity, and lifecycle history. This shared context lets IT teams reduce manual work, control spend, resolve requests faster, and stay audit-ready. AssetSonar handles hardware asset management with agent-based and integration-based asset discovery, hardware lifecycle tracking, custody management, deployment and assignment, inventory management across stockrooms and offices, service and warranty records, and physical and digital audits. The AssetSonar mobile app lets technicians scan assets, update records, verify custody, and run audits from the field. For software asset management, AssetSonar discovers installed and SaaS applications across devices, users, identity systems, and browsers. It normalizes software records, surfaces shadow IT, governs license entitlements, reclaims unused or underused seats, and tracks renewal dates, vendors, and costs so IT and finance can review usage before renewals lock in spend. AssetSonar's native IT service management connects incident, request, problem, and change management with a service catalog, self-service portal, knowledge base, and SLA management, each linked to live asset, software, and user context. Requests can be captured across multiple intake channels, routed automatically, and escalated to keep service commitments visible. Patch management in AssetSonar detects vulnerable software across Windows, macOS, and Linux devices, prioritizes risk, schedules and deploys patches, and tracks remediation progress through dashboards and KPIs. A workflow automation engine lets teams build rule-based, multi-step workflows for service routing, approvals, employee onboarding and offboarding, license revocation, asset check-in, and cross-tool app actions, reducing manual follow-up. AssetSonar's built-in CMDB maps configuration items and their relationships in a visual dependency graph, links tickets to affected systems as configuration items, and supports better change and incident decisions. Zoe, AssetSonar's AI Copilot, uses context from assets, tickets, software, knowledge, and workflows to summarize tickets, draft technician replies, suggest fields, route and assign tickets, diagnose issues, and surface the next best action. AssetSonar integrates with the systems IT teams already run, including identity and endpoint management tools such as Okta, Microsoft Entra ID, JumpCloud, Microsoft Intune, Jamf Pro, Kandji, Microsoft SCCM, Cisco Meraki, Mosyle Manager, and Apple Business Manager; service desks such as Zendesk and Jira Service Management; SaaS applications such as Microsoft 365, Adobe, Slack, Zoom, GitHub, and Asana; procurement and warranty sources such as Dell, Lenovo, HP, CDW, and Apple; and collaboration tools such as Microsoft Teams, OneDrive, and Dropbox. AssetSonar is priced per asset across ITAM, ITSM (which includes ITAM), and an Advanced SAM add-on, with a 7-day free trial and no credit card required. It is hosted on Amazon Web Services, and EZO's stated security and compliance portfolio includes SOC 2 Type 2, ISO/IEC 27001, CSA STAR Level 1, and TX-RAMP Levels 1 and 2. Organizations use AssetSonar to replace spreadsheets with an audit-ready source of truth for IT asset discovery, employee onboarding and offboarding, license reclamation, IT compliance and audits, procurement, and IT asset reporting. AssetSonar also connects to any agent managed device through Remote Access. Show More When users leave AssetSonar reviews, G2 also collects common questions about the day-to-day use of AssetSonar. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 60.0 Nps Score ### All AssetSonar Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... 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