I like how EZLynx regularly updates, providing new features to better suit our needs. The updates, such as the new labels tool, help our team easily know key information at a glance for a policyholder, like if they are a manual download. This makes it easier for us to track renewals and keep our retention high, allowing us to focus on getting new business. Review collected by and hosted on G2.com.

I don't like how the websites are not that customizable. I want more customizability. I want to design it in a more unique way so that we can stand out. Review collected by and hosted on G2.com.

I find EZLynx user-friendly, which is convenient for new hires to figure out, making training easier. I appreciate that it organizes quotes by price, which helps me when rating for insurance quotes. The initial setup was very easy, which was helpful for our team. Review collected by and hosted on G2.com.

Sometimes the info needs to be changed in order to get rates from carriers. Review collected by and hosted on G2.com.

I love that we're able to access multiple clients at the same time. I do love the integration with our phone system where once a call comes in, we're immediately able to get the client information. And finally, it's definitely the best tool for quoting where we can use a radar and compare rates across different companies. It's an all-in-one platform that makes it really easy to manage client information, generate comparable quotes, and keep everything organized in one place. It was extremely easy to set up, easy to download, easy to sign on, and very easy to navigate. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I liked the Auto and HomeRater features in EZLynx the most. The auto rater helps us gain more business because it lets us find the best options for our clients. The initial setup of EZLynx was easy, very easy. Review collected by and hosted on G2.com.

I don't like that there aren't enough home carriers. Also, the home screen has too many questions, making it really hard for setting up home insurance. It needs to get better with Home and TP3. Review collected by and hosted on G2.com.

I love the easy-to-use features and hundreds of different functions in EZLynx. It helps us manage our insureds' information, records, and more while keeping client information secure. Adding clients to the system and uploading documents is a breeze, and the overall site experience is fantastic. The initial setup of EZLynx was very easy, which was a huge plus for us. Review collected by and hosted on G2.com.

The only thing I could think of that could cause some sort of confusion is the nickname options when creating a new client it puts that as their name and not a different section. Review collected by and hosted on G2.com.

It’s very user-friendly. I’ve been in situations where I’ve had to train staff to use it, and even the most inexperienced person picks it up quickly. Review collected by and hosted on G2.com.

Right now, you can only get quotes for auto and home. It would be much more beneficial if the app also let you quote other lines of business. Review collected by and hosted on G2.com.

All-in-one platform

EZLynx combines rating, agency management, CRM, document management, and automated marketing in one system, reducing the need for multiple tools.

Comparative Rater

Its real-time comparative rater is often considered one of the best in the industry, saving agents significant time when quoting across carriers.

Automation & Workflows

EZLynx’s Automation Center helps agencies streamline renewals, follow-ups, email campaigns, and tasks without manual effort.

Integrated Communication Tools

Built-in email, text messaging, and client portal features help agencies centralize communication and improve customer service.

Cloud-based and modern UI

Agents like that it’s easy to access from anywhere and has a clean, modern interface.

Strong Reporting & Insights

EZLynx provides solid reporting tools that help agencies track performance, retention, and growth. Review collected by and hosted on G2.com.

Customer support and service issues

Many reviewers describe the customer support as very weak: long wait times, slow or unhelpful responses, and difficulty getting real assistance. Capterra+2BBB+2

Some say support tends to just redirect them to outdated training videos rather than solve actual problems. Capterra+1

On-boarding can be frustrating: some users report waiting a long time after purchase before meaningful setup begins. Capterra+1

• Limited functionality, especially for more complex agency needs

The platform is often described as “basic” or “generic” — sufficient for simple/personal-lines agencies, but lacking the advanced tools, customization, or flexibility that growing or more complex agencies need. Software Advice+2Capterra+2

For some commercial accounts or more complex insurance products, users say EZLynx isn’t “good enough.” Capterra+1 Review collected by and hosted on G2.com.

I use EZLynx as a management system for our insurance customers because it has everyone's policies listed in one place, which saves me time from searching for information. I really appreciate the documents and notes tab, which is extremely helpful. I like being able to see my coworkers' documents and notes on a customer; it makes it way faster to help someone. The initial setup of EZLynx was really easy from what I remember. Review collected by and hosted on G2.com.

Sometimes it takes longer for a customer's policy to translate to EZLynx. Review collected by and hosted on G2.com.

I like how EZLynx speeds up the quoting process and helps with tasks and reminders. I appreciate the ease of finding customer information, which allows me to review past activities, tasks, and documents. This feature helps prompt memories of conversations and assists with current requests from customers. The initial setup was very easy, and I also like that it links to the insurance carriers and the software they use. Review collected by and hosted on G2.com.

I haven't found anything I dislike Review collected by and hosted on G2.com.

I find EZLynx really easy to use, which makes my job smoother. I especially like how it automatically plugs in the lead's information into multiple carrier systems like Allstate, Progressive, and Liberty Mutual, saving me a lot of time. I also really like the prefilled vehicle tab feature; it's well-integrated and enhances my workflow. Going through the training for EZLynx was enjoyable because it was simple and straightforward. Review collected by and hosted on G2.com.

Definitely, when I plug in the driver's license numbers, it doesn't carry over to some carriers. Review collected by and hosted on G2.com.