--- title: ezeeCRM Reviews meta_title: 'ezeeCRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how ezeeCRM works for a business like yours. aggregate_rating: rating_value: 3.6 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # ezeeCRM Reviews **Vendor:** BusinessEzee **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.6/5.0 **Total Reviews:** 11 ## About ezeeCRM ezeeCRM is a comprehensive Customer Relationship Management (CRM) solution designed to streamline business operations by integrating various functionalities into a single platform. It offers modules such as marketing automation, sales automation, human resource and payroll management, helpdesk support, learning management, document management, asset tracking, preventive maintenance, point of sale, warehouse and inventory management, and production planning. This all-in-one approach enables businesses to centralize their operations, automate processes, and gain valuable insights to drive growth and success. Key Features and Functionality: - Marketing Automation: Craft, execute, and analyze marketing campaigns with precision, utilizing tools for audience segmentation, campaign effectiveness measurement, and marketing automation. - Sales Automation (CRM): Manage leads, contacts, customers, deals, quotations, sales orders, and invoices efficiently. Features include email integration, telephony integration, social media integration, and live chat support to enhance sales performance. - Human Resource and Payroll Management (HRMS): Streamline HR processes with tools for talent acquisition automation, employee performance tracking, training and development, leave and attendance management, and HR analytics. - Helpdesk Support: Enhance customer support experiences with ticketing system integration, multi-channel support, service level agreement monitoring, and feedback collection. - Learning Management: Facilitate employee training and development through a centralized learning management system. - Document Management: Organize and manage documents efficiently, ensuring easy access and compliance management. - Asset Tracking and Preventive Maintenance: Track asset lifecycles, schedule maintenance, manage depreciation, and centralize asset-related documentation. - Point of Sale (POS): Facilitate the checkout process, provide real-time tracking of sales, and accept multiple forms of payment, enhancing customer experience. - Warehouse and Inventory Management: Track inventory movement in real-time, automate order fulfillment, optimize warehouse layout, forecast demand patterns, and manage product returns efficiently. - Production Planning: Manage intricate product structures with multi-level Bill of Materials (BOM), visualize components required for each finished good, and track work orders to optimize production flow. Primary Value and Solutions Provided: ezeeCRM empowers businesses to centralize their operations, automate repetitive tasks, and gain actionable insights, leading to improved efficiency and productivity. By integrating various business functions into a single platform, it eliminates the need for multiple disparate systems, reducing complexity and costs. The solution addresses common business challenges such as inefficient workflows, data silos, and manual errors by providing tools for automation, real-time data access, and comprehensive analytics. This holistic approach enables businesses to make informed decisions, enhance customer relationships, and drive sustainable growth. ## ezeeCRM Pros & Cons **What users like:** - Users benefit from the **easy-to-use CRM dashboard** that efficiently tracks sales and manages customer relationships. (1 reviews) - Users appreciate the **ease of use** of ezeeCRM, facilitating efficient sales tracking and management of customer data. (1 reviews) - Users value the **easy customization** of ezeeCRM, allowing tailored solutions for efficient sales management. (1 reviews) - Users value the **easy implementation** of ezeeCRM, enhancing their sales tracking and lead management effortlessly. (1 reviews) - Users appreciate the **effective lead management** in ezeeCRM, streamlining their sales process with real-time updates and organization. (1 reviews) - Task Management (1 reviews) **What users dislike:** - Users find the **learning curve for advanced settings** steep, making it challenging for new users to adapt. (1 reviews) ## ezeeCRM Reviews ### 1. The problem of not having a CRM system **Rating:** 2.5/5.0 stars **Reviewed by:** Amalia P. | Corporate Accountant, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2024 **What do you like best about ezeeCRM?** It is difficult to use. It complicates the management of my customer relationships. The non customizable dashboards and reports are not giving me insights, at a glance. The hectic integration with apps and platforms is a disadvantage. **What do you dislike about ezeeCRM?** With ezeeCRM I feel it is difficult to simplify my sales process and provide customer service. It's needs to be lifesaver for any business owner or salesperson. One thing I dislike about ezeeCRM is its lack of customization options, which limits its adaptability to business needs. **What problems is ezeeCRM solving and how is that benefiting you?** The user interface feels somewhat outdated compared to CRM platforms. Is not as intuitive. This affects productivity. Makes it harder for new users to get up to speed quickly. I wish their customer support would be more responsive and proactive, in solving user concerns. ### 2. Useful, not overly customisable. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about ezeeCRM?** Organisation of business data and fields. **What do you dislike about ezeeCRM?** There isn't enough customisability. It should be more catered to specific use cases. **What problems is ezeeCRM solving and how is that benefiting you?** Stakeholder information and process management. - [View ezeeCRM pricing details and edition comparison](https://www.g2.com/products/ezeecrm/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+02%3A50%3A31+-0500&secure%5Bsession_id%5D=d25ca4b3-a05a-4c3c-9b93-d068d99f5540&secure%5Btoken%5D=11f54740b924d8984d21a9233c6fca1987bfe9ee57651dc60ff7b987015a0867&format=llm_user) ## ezeeCRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top ezeeCRM Alternatives - [Freshsales](https://www.g2.com/products/freshsales/reviews) - 4.5/5.0 (1,199 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,688 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,242 reviews)