# eZCom Software EDI Reviews **Vendor:** eZCom Software Inc. **Category:** [Electronic Data Interchange (EDI) Software](https://www.g2.com/categories/electronic-data-interchange-edi) **Average Rating:** 4.7/5.0 **Total Reviews:** 269 ## About eZCom Software EDI eZCom’s Lingo is a comprehensive, web-based Electronic Data Interchange (EDI) solution designed to assist suppliers and brands in efficiently processing retail orders across various fulfillment channels while adhering to retailer compliance requirements. This platform is tailored for businesses seeking to streamline their operations and enhance their order fulfillment processes, making it an essential tool for suppliers aiming to thrive in a competitive marketplace. The primary audience for Lingo includes suppliers, manufacturers, and brands that require a robust EDI solution to effectively manage their retail orders. The platform offers flexible usage options, functioning either as a standalone web application or integrating seamlessly with existing back-end systems such as ERP, accounting, warehouse management systems (WMS), and inventory management tools. This adaptability allows businesses to select the setup that best aligns with their operational needs, ensuring a smooth workflow without disrupting current processes. One of the key features of Lingo is its automation capabilities, particularly in generating labels and packing slips for direct-to-consumer orders. This functionality significantly reduces the time and effort associated with manual data entry. Additionally, Lingo establishes direct connections with major shipping providers and Amazon, streamlining the shipping process and eliminating the need for suppliers to navigate multiple portals. This integration is especially advantageous for Fulfilled by Merchant (FBM) suppliers, as it enhances efficiency through bulk automation of label creation for single-item orders. Lingo also emphasizes security and efficiency by enabling secure sharing of essential shipping details with third-party logistics (3PL) partners while protecting confidential financial information. The platform's document processing capabilities include file downloads for 850/PO and 810/Invoice, as well as uploads for 856/Advance Ship Notice and 810/Invoice generated externally. With features such as purchase order and invoice item reporting, batch processing of documents, and automatic invoice creation upon receiving the 856/ASN, Lingo provides users with a comprehensive suite of tools for effective data management and analysis. Furthermore, Lingo incorporates multi-level rules validation for outgoing documents, ensuring that all essential data required by trading partners is included before sending. This feature minimizes the risk of errors and enhances compliance with retailer requirements. With 15-pack methods available for creating the 856/ASN, Lingo offers flexibility and precision in shipment documentation, making it a valuable asset for suppliers looking to optimize their EDI processes and improve overall operational efficiency. ## eZCom Software EDI Pros & Cons **What users like:** - Users rave about the **exceptional customer support** of eZCom Software EDI, ensuring quick resolutions and satisfaction. (77 reviews) - Users love the **ease of use** of eZCom Software EDI, appreciating its straightforward functionality and quick setup. (45 reviews) - Users appreciate the **knowledgeable support** from eZCom Software EDI, which enhances their experience and resolves issues promptly. (25 reviews) - Users highlight the **excellent customer support** of eZCom Software EDI, making integration intuitive and efficient. (23 reviews) - Users appreciate the **quick response time** of eZCom Software EDI, benefiting from prompt and helpful customer support. (21 reviews) - Users find eZCom Software EDI's **setup ease** exceptional, aided by responsive support and clear guidance throughout the process. (21 reviews) - Implementation Ease (12 reviews) - Efficiency (10 reviews) - Onboarding (10 reviews) - Features (9 reviews) **What users dislike:** - Users find the **poor interface design** of eZCom Software EDI somewhat outdated, impacting overall user experience. (8 reviews) - Users find eZCom Software EDI to be **not user-friendly** , facing challenges with navigation and functionality issues. (6 reviews) - Users find the **learning curve challenging** , especially without prior EDI experience or strong customer support. (5 reviews) - Users express frustration with **poor customer support** , citing long hold times and lack of knowledgeable assistance. (5 reviews) - Users face numerous **technical issues** with eZCom Software EDI, often requiring support for guidance through complex processes. (4 reviews) - Users note that the **costs can escalate quickly** with eZCom, especially for extensive inventory management and document transfers. (3 reviews) - Poor Documentation (3 reviews) - Users are frustrated with **resource limitations** , particularly around auto logout and handling multiple carton packing efficiently. (3 reviews) - Time Management (3 reviews) - Users find the **difficult implementation** of eZCom Software EDI frustrating, particularly with navigation and issue resolution. (2 reviews) ## eZCom Software EDI Reviews ### 1. 2026 EDI in review **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria H. | Accounting Assistant / Warranty, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about eZCom Software EDI?** Receiving, acknowledging orders, and billing our customers is such a breeze with EDI. I actually prefer receiving orders through EDI, manually entering the invoices on this platform is also very easy. I use this software for about 3-5 hours a day, 5 days a week. Customer service is always super helpful as well, we've integrated with Scheels, Ace, TrueValue, Do It Best, and Orgill. **What do you dislike about eZCom Software EDI?** The only thing I "don't like" is not everyone uses it, it would be so nice and streamlined if that were the case! **What problems is eZCom Software EDI solving and how is that benefiting you?** Uploading product and pricing is now easier. Having the tech support an email away is super handy for any and all questions. Having the orders sent directly to us leaves less room for error in the billing process since everything is already populated, just have to confirm the invoice is correct, adjust shipping costs, and release the invoice. **Official Response from Customer Service:** > Hello Victoria and we are thrilled to see your 5 Star Review. Thank you for sharing your experience with Lingo, our EDI platform. We understand that navigating specific billing requirements can be challenging, and we appreciate your feedback. We're continuously working to improve our system to better meet your needs. ### 2. Easy to Use Once, Backed by a Highly Responsive Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Leah F. | Logistics Coordinator – US, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about eZCom Software EDI?** Our company uses eZCom has a 3rd party EDI provider for all of our US business, we receive orders and changes through the platform and send order acknowledgments, ASNs and Invoices. We use the portal every day and it smoothly integrates our orders into our ERP system and receives ASNs form our warehouse WMS. Once you understand the system it is so easy to know what to adjust where needed. Set ups for accounts, new skus or anything else have very detailed instructions so you know you aren't missing anything. The team is so helpful, any issue that pops up is resolved quickly and efficiently, it is easy to understand what went wrong/what is missing with the popups. If the representative you are speaking with doesn't know an immediate resolve they will reach out to their colleges for assistance and will escalate to a senior member of their team. I only have positive things to say about my interactions with the eZCom team, they have a "no dumb questions attitude". **What do you dislike about eZCom Software EDI?** It can be a little hard to get a grasp of it if you haven't had previous experience with a similar system and aren't familiar with the interrogation lingo, but once you get an understanding of it is is extremely user friendly. **What problems is eZCom Software EDI solving and how is that benefiting you?** It allows for clear visibility of our orders received from customers and outbound documents that we have sent back to them. We are on a different time zone to our IT team so we can insure that all outbound documents are sent asap without needing to wait for our IT team to be back online. **Official Response from Customer Service:** > We sincerely appreciate you sharing such comprehensive feedback about your experience. It’s great to hear that the platform integrates smoothly with your ERP and WMS and gives you clear visibility into inbound and outbound documents especially when coordinating across time zones. That level of operational control is exactly what we aim to provide. We also value your honest comments about the initial learning curve and continue working to make onboarding even more intuitive. And thank you for the kind words about our team. The “no dumb questions” mindset is intentional, and we’re grateful for your continued partnership. ### 3. Great Customer Service and Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Director of Finance and Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2022 **What do you like best about eZCom Software EDI?** This software option allows us to offer and utilize EDI without having the keep in house software and IT Tech support. Lingo takes care of it all and their phone support is always extremely helpful, especially with techy items that are hard to understand. They walk you through anything! We have been using them for many years now. This is a great solution with ease of use for 3rd party online web portal EDI. **What do you dislike about eZCom Software EDI?** All features are good. I do not have any dislikes to share. **What problems is eZCom Software EDI solving and how is that benefiting you?** Connecting and doing business with retailers to their requirements of EDI. The ever changing supply chain is evolving with new systems and solutions via EDI. eZCom makes it easy for us to keep up and in compliant with these changes and new features required. **Official Response from Customer Service:** > We're thrilled to hear that you are enjoying our software and support! Our goal is to make EDI as easy and seamless as possible, and we're glad to hear that we've been able to provide that for you. Thank you for your continued support! ### 4. Excellent service, quality product **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about eZCom Software EDI?** Their support staff has been vary available and helpful. They are pleasant to work with and have guided me through each step of the process. I can reach out to them any time without concern. I don't have to stress over being able to be effective with the product. I've reached out to customer support several times with various questions and they have been able to quickly and simply guide me through. They've made it very easy and quick to work my way through the software. **What do you dislike about eZCom Software EDI?** I haven't found anything yet that I'm unhappy with or would change. **What problems is eZCom Software EDI solving and how is that benefiting you?** An EDI system is required to work with my new customer. eZCom is a practical and economical solution for use with a single customer. The platform is flexible and can stay small or stretch and grow as my needs may change. I am able to work with customers very easily. **Official Response from Customer Service:** > Thank you for your kind words about our support staff. We are committed to providing excellent customer service and are glad to hear that it has been helpful for you. Our US based customer service team is here from M-F, 8:30am - 8pm to answer your calls and help you with training and support. We like it when we hear from you. Thanks for trusting eZCom Software with you EDI business. We greatly appreciate the partnership. ### 5. Flexible, Quick Support with Some Service Disruptions **Rating:** 4.0/5.0 stars **Reviewed by:** Marlenny S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about eZCom Software EDI?** I find the service excellent and very easy to communicate with. I really like how flexible they are when you reach out with an issue—they will solve it in the blink of an eye. The flexibility of eZCom Software EDI is especially valuable in adapting to the varying requirements of our trading partners. It also helps with everything related to Purchase orders, from receiving a PO until we ship and invoice. **What do you dislike about eZCom Software EDI?** I find the disruptions on the eZCom Software EDI service sometimes to be very persistent. The initial setup was not too easy because it's a very complex system to understand, with too many steps. All of them were challenging. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for handling all our shipping needs with Trader Joe's, from receiving POs to shipping and invoicing. It's very flexible in adapting to different partner requirements and resolves issues quickly. **Official Response from Customer Service:** > Thank you for your thoughtful feedback, we appreciate it. We’re glad to hear our team’s responsiveness and flexibility have helped streamline your process from PO through shipping and invoicing, especially with complex partner requirements like Trader Joe’s. We also take your feedback on service disruptions and onboarding complexity seriously. Improving system reliability and simplifying the setup experience are key areas of focus for us. Thanks again for your partnership and for helping us continue to improve. ### 6. Effortless Order Management and Outstanding U.S. Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mazzy M. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2025 **What do you like best about eZCom Software EDI?** I really appreciate how easy it is to manage a large number of orders at once with their batch processing tools - it saves me so much time. Whenever I need help, their support team is quick to respond and actually solves the issue without hassle. Having U.S.-based support available when I call is a huge plus for me. They really understand my business, and honestly, talking to a real person is so much more productive than dealing with a chatbot. **What do you dislike about eZCom Software EDI?** So far havent found anything to dislike and actually wish I had found them sooner. **What problems is eZCom Software EDI solving and how is that benefiting you?** One of the biggest benefits has been automation - their application Lingo streamlined the entire order process. It’s taken a lot of manual work off our plate, which means fewer errors and faster turnaround times. Their validation checks have also significantly reduced chargebacks. Overall, it’s made operations smoother and more efficient, freeing us up to focus on growing the business instead of fixing problems. **Official Response from Customer Service:** > Hello Mazzy and thank you for the great review! We’re glad to hear that our Lingo platform and batch processing tools are saving you time, reducing errors, and helping prevent chargebacks. It’s especially rewarding to know our U.S. based support team has been responsive and effective. Real people who understand your business is something we take pride in. We appreciate your partnership over these past years and look forward to continuing to support your growth. ### 7. Intuitive EDI Solution with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about eZCom Software EDI?** I like that eZCom Software EDI is intuitive. After learning how to use it, everything functions as it should, and I can figure out a lot of things on my own. Whenever there is an error with one of my documents, eZCom software makes it easy for me to see where the problem is, and it's usually a quick fix because the system explains it clearly. If there's anything I need extra support with, the excellent eZCom customer service team is there. It also allows for smooth order management and transmission of documents without needing to use email. The system saves us time by making it easy to manage multiple orders at once. Additionally, the initial setup of eZCom Software EDI was very easy. **What do you dislike about eZCom Software EDI?** Sometimes I have to print out labels or paperwork for 30+ shipments at a time and they all need to be separate PDF documents. I would love an option to print paperwork for multiple orders that doesn't put everything into one attachment/file. At the moment I have to select and print each individual order which can take a lot of time. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for smooth order management and transmitting documents without email, saving time by managing multiple orders simultaneously. It generates labels and paperwork, and easily identifies document errors for quick fixes. **Official Response from Customer Service:** > Hello Mike and thank you for the thoughtful review. We’re glad to hear you find the platform intuitive and that error visibility, order management, and document transmission are saving you time as that’s exactly our goal. We also appreciate the feedback on printing multiple shipments as separate PDFs. We understand how printing individually can be time-consuming and will share this suggestion with our product team for consideration. Thank you again for your partnership and for recognizing our support team ### 8. Seamless Integration, Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** ADAM D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about eZCom Software EDI?** I like that even the manual aspects of eZCom Software EDI are very easy to use. All of it's great, but I find the invoicing part perfect because it takes pressure off my finance team, allowing an invoice to be created and sent to the vendor once an order is shipped. The integration is seamless, connecting directly to our system and handling purchase orders and electronic information with minimal input from the team. During setup, the EDI team was incredible, guiding us through the process and ensuring we were set up for success. **What do you dislike about eZCom Software EDI?** Nothing **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI makes integration seamless, connecting directly to our system for efficient information exchange with minimal team input. This takes pressure off my finance team by automatically creating and sending invoices after shipping orders. **Official Response from Customer Service:** > Dear Adam, Thank you for taking the time to share such a thoughtful review, we truly appreciate it. We’re especially glad to hear that the integration and setup process felt seamless and that our team was able to guide you effectively from the start. Getting that foundation right is something we take very seriously, and it’s great to know it made a difference for your team. It’s also rewarding to hear how much value you’re getting from the invoicing functionality. Reducing manual effort and taking pressure off your finance team is exactly what we aim to achieve, so it’s great to see that impact in your day-to-day operations. We’re grateful for your partnership and look forward to continuing to support your growth. If there’s ever anything more we can do to enhance your experience, please don’t hesitate to reach out. The Customer Support Team ### 9. Quick Setup, Robust EDI Partner Network **Rating:** 4.0/5.0 stars **Reviewed by:** Taylor M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about eZCom Software EDI?** I appreciate eZCom Software EDI for its quick and seamless document transmission, which really helps with managing our national wholesale accounts. I find it easy to set up and use, and I like that it has lots of trading partners. It's a one-stop solution for EDI management that's very quick and easy, with a low learning curve and is quite intuitive. Overall, it feels easier to use than the previous software we were using. **What do you dislike about eZCom Software EDI?** It's on the more expensive side. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for quick and seamless document transmission with my national wholesale accounts. It's a one-stop solution that's easy to set up and use, offering lots of trading partners. **Official Response from Customer Service:** > Thank you for the positive feedback! We're thrilled to hear that you find our software easy to use and customizable. If you ever have any questions or need assistance with anything, please don't hesitate to reach out. We're here to help and ensure your experience with eZCom Software EDI continues to meet your needs. Thank you for choosing us to help you become EDI compliant! ### 10. Effortless Integration with Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor L. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about eZCom Software EDI?** I find eZCom Software EDI simple to navigate and the support team is great. Setting up a new QBO instance and switching the sync over was smooth, thanks to the excellent help from the eZCom team. Invoicing is a big priority for us, so having a quick and seamless process is very important. I also appreciate how easy the initial setup was; the support walked us through the entire process on the call and helped to set the entire thing up. **What do you dislike about eZCom Software EDI?** Being able to map accounts in QBO for the integration without having to get on a call with support would be helpful **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for invoicing our customers, syncing seamlessly to QBO, and appreciate how it simplifies setup with excellent support. **Official Response from Customer Service:** > Thank you for your 5-Star Review! We’re thrilled that our U.S.-based Customer Service Team was able to help and that our platform has simplified your QuickBooks Online workflow. We know ERP integrations take time, and we’re always working to make the process even smoother. Your feedback and trust in eZCom Software mean a great deal to us. Our Customer Service Team is available Monday–Friday, 8:30 a.m.–8:00 p.m. ET whenever you need support. Taylor, thanks again for your kind words! ### 11. Professional, Easy EDI with eZCom—Outstanding Post-Live Support **Rating:** 5.0/5.0 stars **Reviewed by:** Bill L. | Director of Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about eZCom Software EDI?** I have been a daily user of eZCom EDI since December 2023. This was driven by one of my main customers moving to EDI for many of the depots that we supported. I can say, with no shadow of a doubt, that my entire time with eZCom has been professional, productive, and for once in my career, easy. Everyone that I have worked with at eZCom from implementation to post-live support has been knowledgeable and obviously invested in our common interest to be successful. I especially want to do a shout-out to the post-live support team! Every single time that I have contacted them because I needed either a simple clarification or some solid direction, I have always been put in contact with support members that seemed to actually enjoy their jobs. This has been a real game changer for me, as it has not only made my time spent with support more enjoyable, it has the added bonus of making the time more effective. **What do you dislike about eZCom Software EDI?** I have yet to experience anything that I dislike while using eZCom EDI. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom is not so much solving a problem as it is providing an effective solution. In fact, so much so, I would now prefer to have all my customer orders as well as my customer billing occur within our eZCom EDI solution. My overall efficiency would skyrocket! **Official Response from Customer Service:** > Bill, thank for your 5 Star review. We truly appreciate the thoughtful feedback. We’re glad to hear your experience from implementation through post-live support has been smooth and productive, and your shout-out to our support team means a lot to us. We’re grateful for the partnership and look forward to continuing to support your success. ### 12. Effortless Navigation, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** M H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about eZCom Software EDI?** I really appreciate eZCom Software EDI's user-friendly interface, which makes navigating through the system very intuitive and eliminates the complexities typically associated with EDI. I also love their great customer support team, who are fast, knowledgeable, and very helpful particularly when I was new to EDI. They were incredibly supportive during the onboarding process, patiently guiding me through all the steps. The initial setup was a breeze, and this simplicity has been consistent throughout my experience with them. **What do you dislike about eZCom Software EDI?** Nothing **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI removes the complexities of EDI with its simple, intuitive interface, making navigation easy. Their support team is fast and knowledgeable, resolving issues quickly and providing thorough onboarding support. **Official Response from Customer Service:** > Thank you very much for your thoughtful review and for sharing your experience with eZCom. We are delighted to hear that our platform has made EDI easier to manage and that our support team was able to provide the guidance and responsiveness you needed, especially during onboarding. Helping our customers feel comfortable, confident, and well supported from day one is something we take great pride in. We truly appreciate your trust in eZCom and are grateful for the opportunity to support your business. ### 13. Unparalleled Customer Support and Seamless EDI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana V. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about eZCom Software EDI?** I really appreciate the best customer support and service from eZCom Software EDI. They are so prompt in answering all our queries, whether through email or call. The initial setup was very easy, with eZCom assisting and guiding us every step. It also helps a lot with our order and shipping process. I've been using eZCom Software EDI for our EDI needs for 9 years, and we've been very satisfied customers. **What do you dislike about eZCom Software EDI?** Nothing I can think of. We've been using their EDI for 9 years and we've been very satisfied. **What problems is eZCom Software EDI solving and how is that benefiting you?** It helps a lot with our order and shipping process. **Official Response from Brenda Noblin:** > Thanks for your feedback! We’re so pleased you’ve had such a positive experience with our Support Team and Lingo. We always strive to provide the best service possible. As you know, your Lingo account is available to you 24/7/365, but it sounds like you would like to speak with a support rep outside of our normal support hours of 8:30am ET – 8pm ET Monday through Friday. While we don’t have immediate plans to expand our support hours, we would love to hear more about your needs. For instance, when are the off-hour times you use Lingo and could use phone support? ### 14. Effortless EDI Setup, Exceptional Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sammy E. | President **Reviewed Date:** January 28, 2026 **What do you like best about eZCom Software EDI?** I've been using eZCom Software EDI for over ten years, and it's been a great experience. The company has nice, responsive people who care about their users. They treat every call and everyone like family, making the whole experience very pleasant and supportive. The system is easy to understand and work with, so you don't have to be the smartest person in the world to use it effectively. I love that it automates a lot of tasks, saving us time and reducing data entry work. This integration with our regular software is also seamless, allowing us to click a few buttons and have everything populate automatically. I'm very happy with the quick response times and highly recommend it to anyone who needs EDI services. The pricing is competitive too, which is a great bonus. **What do you dislike about eZCom Software EDI?** nothing **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI to automate processes, saving time and reducing data entry. It's integrated with our software, and we might employ fewer people because of it. **Official Response from Customer Service:** > Sammy, thank you so much for the thoughtful review and for being a valued eZCom customer for over ten years. We’re proud to hear that our support team’s responsiveness and “family-like” approach have made a difference, and that our automation and integrations are helping save time and reduce manual effort. Your recommendation truly means a lot to us and we appreciate your trust and partnership! ### 15. Exceptional Support Enhances Our Shipping Process **Rating:** 5.0/5.0 stars **Reviewed by:** Anne H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about eZCom Software EDI?** I like that eZCom Software EDI is very patient. They show us how to do things step by step. For example, when we were trying to pack shipments for a Boscov bulk shipment and didn't know how to do it, we called them. One time, they showed us how to pack it, and when we forgot, we called them again, and they showed us again. They're very patient and willing to help. Everyone knows what they're doing. **What do you dislike about eZCom Software EDI?** none **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI solves packing issues, shipping issues, and helps with sending ASN and invoices. **Official Response from Customer Service:** > Hello Anne, and a big thank you for your incredibly detailed and insightful review. Your feedback truly highlights the strengths of our US-based Customer Team in ways we couldn't have expressed better ourselves. Just a friendly reminder, our US-based team is at your service from 8:30 AM to 8 PM EST M-F, ready to answer your call and assist you with any questions regarding your EDI workflow, our Lingo platform, or any issues you may encounter with your ApparelMagic integration. At eZCom, we prioritize direct communication over impersonal chatbox interactions. Speaking directly with you enables us to address your concerns promptly and effectively, ensuring a faster resolution and freeing up your time to focus on other aspects of your business. Thank you once again for your fantastic review. Our Customer Service team truly appreciates the recognition of their efforts ### 16. Amazing Support Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Craftspring H. | Wholesale Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about eZCom Software EDI?** Their customer support and reliable automation features have saved us valuable time by streamlining order processing. Their support team has been exceptional, always responding quickly and providing helpful follow-ups to ensure everything was set up to run smoothly. **What do you dislike about eZCom Software EDI?** The navigation system is somewhat complicated and feels a bit outdated. There are times when I have to reach out to customer support just to locate certain features or information. Thankfully, the support team is outstanding and always willing to assist, which helps make up for the complexity of their navigation process. **What problems is eZCom Software EDI solving and how is that benefiting you?** We incorporated eZCom into our workflow to streamline our wholesale order processing by automating data exchanges with our retail partners. This automation has helped us minimize errors, save time, and maintain a smoother overall operations. Additionally, their customer support has made it much easier for us to remain compliant with our trading partner requirements, ensuring that orders are processed accurately and stay on schedule. **Official Response from Customer Service:** > Thank you for your positive feedback! We're thrilled to hear that you find our customer service support exceptional. We appreciate your suggestion regarding the navigation process and as a result of customer feedback plan to release a new User Interface within the next several months. This new UI will maker our platform more user-friendly and enhance your experience. It's great to know that eZCom Software EDI has been instrumental in helping you navigate the complexities of EDI and helps to streamline your operations. We are committed to providing solutions that simplify the exchange of EDI documents and contribute to the success of your business. If you have any further suggestions or need assistance, please feel free to reach out. We're here to help! Our US based Customer Support team is available M-F from 8:30AM - 8PM ET. We like talking to our customers so please don't hesitate to reach out whenever the need occurs or you just want to catch-up. We strongly believe that speaking one-on-one is a much more effective way to communicate rather than chatbots. Looking forward to hearing from you. Thanks again for your terrific review. ### 17. Reliable EDI with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Peter D. | C, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about eZCom Software EDI?** I like that eZCom Software EDI works every day, twenty-four seven, seven days a week. It helps us reconcile incoming orders with our website and the backend of invoicing and billing. The QuickBooks and Deposco order integrations are also really helpful. Setting up eZCom was very easy. I worked with the project manager and they integrated it with both QuickBooks and our ordering system using the current orders file. **What do you dislike about eZCom Software EDI?** I'd like to see a little more communication when there is a problem. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI as middleware between my website and ordering system. It automatically enters orders into our logistics system without human intervention. It helps us reconcile incoming orders with our website and backend processes like invoicing and billing. **Official Response from Brenda Noblin:** > Thank you for your feedback - and we apologize for any abnormal wait times you’ve experienced when calling into Support. We’ve recently introduced a call back feature so you don’t have to sit on hold. Elect to receive a call back and when you reach #1, we’ll call you! You won’t even lose your place in line. ### 18. Excellent Support and Value, Could Improve Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about eZCom Software EDI?** I like how the customer service with eZCom Software EDI has been very quick, responsive, and helpful. The setup was easy, which was great since I was initially unaware of how to use EDI software. The team walked me through the entire setup process, making it easier to learn how to use EDI with our vendors. Additionally, the fees were very low compared to other EDI options I reviewed, and they offer flexible contract terms, which made them an easy choice. **What do you dislike about eZCom Software EDI?** We could not automate the connection to our 3PL. Therefore, it was not a fully automated service. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI connects us to wholesale partners, sends PO, creates GS1 labels, and sends invoices back to wholesalers. **Official Response from Customer Service:** > Thank you for the thoughtful review. We’re glad to hear our team was able to make the EDI setup process straightforward and provide responsive support along the way. It’s also great to know that our pricing and flexible terms helped make eZCom an easy choice. We appreciate the feedback regarding automation with your 3PL. Integration capabilities can vary by warehouse system, and we’re always working to expand automation options where possible. Thanks again for your partnership and for sharing your experience. ### 19. Exceptional Customer Support Simplifies EDI Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Head of Ecommerce **Reviewed Date:** January 29, 2026 **What do you like best about eZCom Software EDI?** I like the customer service of eZCom Software EDI the most. As a novice with EDI, the technical process could have been overwhelming, but the customer service team went above and beyond to ensure everything worked perfectly. The setup was made very easy by their support. The integration with Zedonk ERP, which we already used, was quick and easy, which was a big plus for us. **What do you dislike about eZCom Software EDI?** If we didn't have the amazing Customer Support or any EDI experience, I believe the system could be complicated to understand. The interface is quite basic and the knowledge base could be simplified. **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI to connect with Zedonk ERP, making integration with Nordstrom and Urban Outfitters quick and easy. It's our first EDI partner, required by wholesalers, and customer service has been outstanding, ensuring everything works smoothly. **Official Response from Customer Service:** > Hello Tim. Thank you for your thoughtful review! We’re so glad our Customer Support team helped make EDI approachable and ensured a smooth integration with Zedonk and your trading partners. Your feedback on the interface and knowledge base is appreciated as well as we’re always working to make things even easier for our users. Thanks for choosing eZCom Software as your first EDI partner and we’re excited to continue supporting your growth. ### 20. User-Friendly EDI with Exemplary Support **Rating:** 5.0/5.0 stars **Reviewed by:** Arielle B. **Reviewed Date:** February 06, 2026 **What do you like best about eZCom Software EDI?** I like how simple the eZCom Software EDI platform is. The platform is extremely easy to use, with a dashboard that makes it straightforward to see what's coming up and what purchase orders are due. It's very organized. I also like being able to contact customer service easily for any issues we encounter. The customer service line is knowledgeable, and every time I come across a problem, it's always solved. I appreciate that the customer service representatives know exactly what they're talking about. **What do you dislike about eZCom Software EDI?** I think the looks are a little outdated but other than that it's good. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI simplifies our processing and transferring of all POs, and sending ASNs for payments. The platform is easy to use, helps organize due POs, and customer service effectively resolves issues—it's knowledgeable and reliable. **Official Response from Customer Service:** > Hello Arielle, Thank you for the detailed and thoughtful 5 Star review. We truly appreciate you taking the time to share your experience. We’re glad to hear the dashboard and overall organization of the platform are helping you stay on top of POs and ASNs, and that our Customer Service team continues to deliver knowledgeable, reliable support when you need it. That’s exactly the experience we aim to provide. We also appreciate the feedback on the look and feel of the platform. Ongoing improvements are always in motion, and input like yours helps guide our roadmap. Thank you again for your partnership and trust in eZCom. ### 21. Excellent Support Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy T. | Account Manager / EDI Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about eZCom Software EDI?** Our eZCom Software was easy to learn and relatively user friendly. The eZCom team made the implementation process seamless, and they provided clear instructions to integrate our existing items. On the few occasions when we have been unable to figure out how to pull specific data, the support staff at eZCom has been exceptionally helpful and timely. We have several users that engage with the software daily, and we love that multiple associates can access it at the same time. **What do you dislike about eZCom Software EDI?** Locating PO's that have been fully processed can be tricky. Searching for items can also be cumbersome if the items are not set up with the item numbers in specific fields. Once we figured that out, it has been seamless. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software delivers our EDI documents directly to our portal. We have set up email notifications so we do not have to continually monitor the portal. We also love that the portal can be accessed from anywhere at any time. **Official Response from Customer Service:** > Thank you for your positive feedback! We're pleased to hear that our support staff has been exceptionally helpful and timely in assisting you. We understand the challenges you've faced with locating PO's and searching for items, and we will work to improve these aspects of our software to enhance your experience. ### 22. Reliable EDI Solution with Exceptional Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Genna L. | Business Administer **Reviewed Date:** April 29, 2026 **What do you like best about eZCom Software EDI?** I appreciate that eZCom Software EDI has solved all of my problems that I have come to them with. They are very available and I find myself using it for multiple hours a day. The report tools are a big part of what I use, along with the inventory features. They're all very helpful in keeping organization of our orders. **What do you dislike about eZCom Software EDI?** I have no complains about eZCom Software EDI. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI solved my problems effectively, especially in organizing customer transactions and orders with its helpful reporting and inventory tools. ### 23. Honest to a fault review **Rating:** 4.0/5.0 stars **Reviewed by:** Amparo Morales M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about eZCom Software EDI?** I like that I can go to one place to complete everything needed for Tractor Supply purchase orders. The process is long enough but eZCom makes it a little easier once you get the hang of it. I also like when there is an issue, I can call the tech line and speak with someone right away. A couple of times I had to wait long minutes but normally the wait time is small. I also really like their Customer Service team. We had an issue with Tractor Supply and Dallas and his team jumped in and did not give up until we were satisfied. Along the same lines, there was a massive issue with their whole site and we were unable to access the information needed to ship products. Because of this, we received Compliance charges and eZCom immediately reached out an took care of us. **What do you dislike about eZCom Software EDI?** There are a lot of steps to complete PO paperwork. Like I stated in the LIKES, the process is easy once you have the hang of it but there are still a lot of steps to get through. With these same steps, there is a lot of information in the PO area that has information not needed. Which can make some areas confusing. With Tractor Supply, every load is different. Sometimes there is an issue and the steps to complete the process in eZCom are not clear. I have had to call Tech and have someone walk me through it. The website does not make changing company information easy. 4 years ago we had staff changes and to this day no matter how many times we go in and update, old contacts are still in there. With the massive website issue they had, I think a better backup system needs to be in play here. We couldn't ship 2 loads but had it been a different day, it could've been 6-10 loads. That would have been unacceptable to all parties. **What problems is eZCom Software EDI solving and how is that benefiting you?** They issue all the reports on the backend which I am extremely greatful for. One PO has to go through 3 different websites and countless steps. Me not having to do reports on the backend is appreciated. **Official Response from Customer Service:** > Thank you very much for your candid feedback Amparo. The value your business and appreciate the partnership with have with you and your team. ### 24. The gold standard for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Mario T. | VP of Sales / Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about eZCom Software EDI?** We have been using eZCom for many years now and there are reasons why we have never changed them for anyone else. Their level of customer service is truly unmatched. We tried other EDI companies that were good, but not great. The technicians that help you are all well trained and they will solve any problem that you throw at them. We have called for many reasons and issues that they always solved for us with courtesy and professionalism. They walk you through the process no matter how complicated the problem seems to be. Dallas is the best. **What do you dislike about eZCom Software EDI?** Sometimes the hold time is a bit longer than expected, but we understand just how many people are calling for assistance. **What problems is eZCom Software EDI solving and how is that benefiting you?** They help us solve a variety of problems, including creating and packing complicated shipments, managing purchase order revisions and duplicate orders, recovering deleted documents, finding old orders, labeling instructions and label ordering, vendor policies and rules, ASN issues, invoice revisions, removing specific orders. etc. **Official Response from Customer Service:** > Thanks so much for the thoughtful review and for being with us all these years! We’re happy to hear our support team (and Dallas in particular!) have been able to jump in and help whenever needed. We’ll also keep working on reducing hold times so you can reach us even faster. Grateful for your trust and partnership! ### 25. Essential for Efficient Order Processing **Rating:** 5.0/5.0 stars **Reviewed by:** Julianna A. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about eZCom Software EDI?** I like how user-friendly eZCom Software EDI is once you become knowledgeable on how to use the system. I definitely value anything having to do with bulk processing, as I have customers where I work on 200+ orders at a time, and I can only imagine the amount of time being saved on a daily basis. **What do you dislike about eZCom Software EDI?** N/A **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI for order processing and invoicing, solving issues from order integration to invoice transmission. It saves time with bulk processing for 200+ orders, and I value its user-friendliness once learned. **Official Response from Customer Service:** > Thank you very much for your thoughtful review and for being a valued eZCom customer. We truly appreciate your kind words and are pleased to know that eZCom continues to be a dependable part of your daily workflow. Our team works hard to provide both a practical platform and responsive support that helps make order processing easier and more efficient for our clients. It means a great deal to us to have your trust, and we are grateful for the opportunity to support your business. Thank you again for your partnership. ### 26. Extremely User-Friendly EDI with Knowledgeable, Efficient Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2026 **What do you like best about eZCom Software EDI?** eZCom Software, especially compared to other 3rd party EDI software, is extremely user friendly. Most processes take minimal steps to complete. If you are ever stuck on a process, eZCom customer service is very knowledge and will help you resolve any issue quickly and efficiently. Implementation and training with a new trading partner is seamless. You are definitely not left to your own devices to try and figure out what a new partner needs. **What do you dislike about eZCom Software EDI?** I honestly cannot think of a downside at this time. **What problems is eZCom Software EDI solving and how is that benefiting you?** I went to an alternate 3rd party EDI to implement a new trading partner. That other company left me so disappointed that regardless of the amount of money spent to get that process complete, I move over to eZCom to implement EDI with that new trading partner. Also, implementation was much cheaper. **Official Response from Customer Service:** > Thank you for the 5 Star review! We’re glad to hear you find eZCom easy to use and that our support and trading partner onboarding made the process smooth and efficient. We truly appreciate your trust in choosing eZCom and greatly value our partnership. ### 27. Great tool for bridging the gaps **Rating:** 5.0/5.0 stars **Reviewed by:** Greg J. | Key Account Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about eZCom Software EDI?** Very easy to use and pretty straightforward. We use multiple systems at our company and ezCom helps streamline our EDI orders. Easy to use, and when it isn't, the customer service team is very knowledgeable and extremely good at problem-solving. **What do you dislike about eZCom Software EDI?** Certain things are slightly manual, I.e. making GS1 labels can be a little time-consuming depending on how big the order is. **What problems is eZCom Software EDI solving and how is that benefiting you?** EzCom is an excellent tool that bridges that gap. Our current system can't handle specific customer EDI requirements. **Official Response from Customer Service:** > Thanks for your positive feedback. We’d love to hear more about the time consuming aspect of generating your GS1-128 labels. Are you referring to the task of packing your ASN Shipments? If a packing pattern can be identified, usually we can help you replicate that pattern very quickly. If yours is a true pick and pack scenario where multiple SKUs are mixed in a single carton and there is no pattern, it can be a bit more time consuming, but we’d welcome a call from you to analyze the most efficient way to get your EDI tasks completed! Thanks again for your review. It means a lot to us. ### 28. Decent EDI Company **Rating:** 3.5/5.0 stars **Reviewed by:** Luke B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about eZCom Software EDI?** That they can process orders for Tractor Supply Company. They also have quick and responsive customer service. **What do you dislike about eZCom Software EDI?** The software and order processing seems a bit outdated compared to other EDI companies like CommerceHub. Many clicks of the mouse need to take place in order to submit and process orders. **What problems is eZCom Software EDI solving and how is that benefiting you?** The problem of being able to process orders and send EDI communication to tractor Supply Company. It benefits us by being able to process orders for Tractor Supply Company. **Official Response from Brenda Noblin:** > Thanks your feedback! When it comes to the user interface, updates to it are in development right now. The functionality our users love won’t change, but Lingo will have a new look. ### 29. Always-Reachable Support and Quick Integration—Essential for Our Dropship Success **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea J. | Dropship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about eZCom Software EDI?** Set up and implementation was smooth. Customer support is always reachable, and the software is very user-friendly. Integration on the eZcom side is always quick and efficient. It has been essential in the success in our dropship program and is used daily. **What do you dislike about eZCom Software EDI?** I have had instances when emailing support where I find they are not reading the entire email or email thread and it takes much longer to problem solve. Calling for support is easier and preferable. **What problems is eZCom Software EDI solving and how is that benefiting you?** It creates a smooth, efficient dropship process for all of our partners. It has saved our company time, money, and stress! **Official Response from Customer Service:** > Hello Chelsea and thank you for your "4.5 Star review". Thank you for sharing such detailed feedback and for highlighting how critical eZCom has been to the success of your dropship program. We’re pleased to hear that the setup and implementation were smooth, the platform is user-friendly, and that our team has been able to support your daily operations with quick and efficient integrations. We also appreciate your candid input regarding email support. Your feedback is valuable, and we’re continuously working to improve how we review and respond to support threads to ensure faster, more accurate resolution. We’re glad to know that calling in has been effective, and we’ll continue striving to deliver that same level of clarity and efficiency across all support channels. Thank you for trusting eZCom to streamline your dropship workflows and for being a valued partner. ### 30. Stellar Service and User-Friendly Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. **Reviewed Date:** February 05, 2026 **What do you like best about eZCom Software EDI?** I love the incredible customer service that eZCom Software EDI offers. Real people are always available to help and take the time to walk me through each step. Everyone I've dealt with has been patient, kind, knowledgeable, and has made the process seamless. As someone not very tech-savvy, it's great to have this support. Also, the software is very user-friendly and easy to navigate, which is especially comforting for our small company. The initial setup was very easy too, thanks to the live assistance. **What do you dislike about eZCom Software EDI?** There is nothing I dislike **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI to create packing lists and transmit orders effortlessly with great customer service support, making EDI less intimidating. It's user-friendly and easy to navigate, ensuring help is always available. **Official Response from Customer Service:** > Hello Ashley, Thank you so much for your thoughtful 5 Star review! We’re truly grateful for your kind words about our Customer Service team aa providing real, accessible support is something we take great pride in. It means a lot to hear that Lingo feels user-friendly and that our team helped make both setup and day-to-day processing seamless for you. Helping make EDI simple and less intimidating, especially for growing businesses, is exactly what we strive for. We sincerely appreciate your trust and your partnership. ### 31. An Excellent EDI Solution with Superb Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alice B. | Head of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2023 **What do you like best about eZCom Software EDI?** eZCom have a great Customer Service Team. They are extremely knowledgeable, friendly and really help to take the stress out of sometimes challenging situations! Their Setup Team also does a great job of maintaining momentum during new customer onboarding, allowing us to get customers live quickly and placing orders. **What do you dislike about eZCom Software EDI?** No comment **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom streamlines our EDI processes, ensuring efficient and accurate exchange of orders, invoices, inventory feeds, and shipping notices with our Trading Partners. **Official Response from Customer Service:** > Thank you for your kind words about our customer service, Alice! We are proud to provide excellent and friendly service and to ensure that issues and projects are completed in a timely manner. We appreciate your feedback regarding communication regarding changes to settings. We will address your point of improvement and keep you informed if any updates occur. If there is anything else we can do for you, please don't hesitate to get in touch. Thank you again! ### 32. Patient, Thorough Support Made EDI Setup Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about eZCom Software EDI?** As a small business owner new to EDI, I found the process initially overwhelming, but the customer service team made a huge difference. They were extremely patient, thorough and walked me through each step with clear, easy-to-follow instructions. Their support gave me the confidence to get up and running much faster than I expected. I can't say enough great things about Julie and the team. **What do you dislike about eZCom Software EDI?** If anything, additional onboarding documentation or beginner-friendly guides could be helpful for new users. That said, I understand EDI requirements vary widely by retailer, so it can be challenging to create one-size-fits-all resources. **What problems is eZCom Software EDI solving and how is that benefiting you?** It enables me to meet retailer EDI requirements **Official Response from Customer Service:** > Thank you for the thoughtful review. We know EDI can feel overwhelming at first, especially for small businesses, so we’re glad Julie and the team were able to guide you through the process with patience and clarity. I’ll be sure to share your kind words with them. We also appreciate your suggestion about additional onboarding resources. That feedback is helpful as we continue improving. Thank you for trusting eZCom. We’re proud to support your business. Our US based customer service team is available M-F from 8:30am - 8pm ET to answer your questions and help with your account. Don't hesitate to call us, we like hearing from our customers. ### 33. Always there to help! **Rating:** 5.0/5.0 stars **Reviewed by:** yossi k. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2025 **What do you like best about eZCom Software EDI?** I have been using eZcom Lingo for over 10 years. My industry requires us to process some of our orders via EDi, while i am quite knowledgeable of the ins and outs, i still have questions and doubts if i am doing things correctly. Unlike all other platforms that have switched over to chatbots and Q&A forums... eZcom has always been there with an exceptional support team to guide and help me over the phone in matter of seconds! i have been approached by many new EDI providers... but i stay loyal with eZcom! **What do you dislike about eZCom Software EDI?** Multi Carton Packing Shipments, it should a one page and have an option to view all items (in my case over a 100+) and assign a Carton # number near each item... press save and you packed 19 cartons in one transaction (i had timeout issues at carton 8) **What problems is eZCom Software EDI solving and how is that benefiting you?** in my industry its a necessity to utilize EDI **Official Response from Customer Service:** > We are thrilled to hear that you have had a positive experience with our support team! Providing exceptional customer service is one of our top priorities. ### 34. So happy I was referred to eZCom **Rating:** 5.0/5.0 stars **Reviewed by:** Orin M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about eZCom Software EDI?** I am truly grateful to have been connected with the eZCom Software team. I have been using their services for many years and would highly recommend them, especially to those who may not be the most tech-savvy or advanced users, as the eZCom Platform is incredibly easy to use. There have been several occasions when I felt out of my depth, but the customer service I received not only reassured me, it also provided clear and user-friendly solutions to help me achieve the results I needed quickly. The team makes it effortless to connect with all major retailers and manages the behind-the-scenes processes, allowing you to focus on the sales side of your business while they handle the less enjoyable tasks. They are always willing to chat and discuss new integrations promptly. Once again, I highly recommend eZCom—it's very easy to use! **What do you dislike about eZCom Software EDI?** I have no complaints about eZCom; they meet all my requirements and have been a tremendous help to my business. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom connects seamlessly with all my major retailers and manages invoicing, ASNs, and other related tasks. I rely on eZCom as a partner to take care of the responsibilities I find challenging or tedious, which allows me to concentrate on the sales aspect of my business. Over the years, they have been an excellent partner and have provided invaluable support. **Official Response from Customer Service:** > Thank you so much for your thoughtful and detailed 5 Star review! We’re truly grateful for your continued trust over the years and delighted to hear that our Lingo EDI platform has made managing your retailer connections and transactions easier. Our goal has always been to simplify EDI for every type of user, especially for those who’d rather focus on growing their business than navigating technical complexities. It’s wonderful to know that our platform and U.S.-based support team have provided the clarity, reassurance, and responsiveness you’ve come to rely on. We take great pride in offering real people, not bots, who are always ready to help, whether it’s a quick question, a new integration, or a process challenge. Your feedback reaffirms why we do what we do. Thank you again for recommending eZCom and for being part of our community of long-time customers. We’re honored to support your success and look forward to continuing our partnership for many years to come. ### 35. Outstanding Support and Rapid Setup with eZCom **Rating:** 4.0/5.0 stars **Reviewed by:** Nicholas R. **Reviewed Date:** January 28, 2026 **What do you like best about eZCom Software EDI?** I like eZCom Software EDI for its excellent customer support and the speed at which issues are resolved. The tech I worked with was very nice and always got back to me quickly. Additionally, the setup of the EDI 856 mapping was smooth and quick, which made onboarding three different vendors to our EDI program much easier. I also appreciate that eZCom Software EDI has helped solve minor support problems effectively. **What do you dislike about eZCom Software EDI?** I didn't run into any negatives when working with eZCOM **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI helped me onboard 3 vendors to our EDI program and set up the EDI 856 mapping. It also provides great support for minor problems. **Official Response from Customer Service:** > Nicholas, thank you so much for taking the time to share your review! We’re thrilled to hear that our team’s responsiveness and the smooth 856 mapping helped make onboarding your vendors easier. Providing fast, friendly support and seamless implementations is exactly what we strive for, so it’s great to know we delivered. We truly appreciate your trust in eZCom Software and look forward to continuing to support your EDI needs. ### 36. Smooth Processing, Quick Support Response **Rating:** 4.5/5.0 stars **Reviewed by:** vartie k. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about eZCom Software EDI?** I like that everything with eZCom Software EDI is in one place, which makes processing easy and smooth. I also appreciate their tech support because anytime you have a question or don't know what to do, you can call them, and they pick up immediately and help you. **What do you dislike about eZCom Software EDI?** Sometimes when you call them, you're on hold for so long. Half the time, most of the employees don't really know how to help you. They need to be better trained. **What problems is eZCom Software EDI solving and how is that benefiting you?** Everything is in one place, making processing easy and smooth with eZCom Software EDI. **Official Response from Customer Service:** > Thank you for taking the time to share your feedback as we truly appreciate it. We’re glad to hear that having everything in one place makes your processing smooth and that our team is able to assist when you need help. We also take your comments about hold times and training very seriously. Providing knowledgeable, responsive support is extremely important to us, and we are continuously working to improve both our response times and team training to ensure a consistent experience every time you call. Thank you again for your honest feedback and for being a valued customer. ### 37. Customer-Focused, Responsive, and Reliable Long-Term Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | Data Analytics Manager, Manufacturing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2026 **What do you like best about eZCom Software EDI?** eZCom is customer‑focused, responsive, and reliable - truly a long‑term partner you can count on. Their team is attentive, easy to work with, and consistently delivers strong support. **What do you dislike about eZCom Software EDI?** Because the team is smaller, there can occasionally be delays when troubleshooting more complex issues. However, they remain communicative throughout the process. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom supported our post‑acquisition migration to our company’s primary EDI platform, ensuring a smooth transition with minimal disruption. They also provided a new contract allowing continued access to historical data, which has been essential for reporting, auditing, and operational continuity. **Official Response from Customer Service:** > Hello Eric, thank you for the thoughtful review and for recognizing our team’s responsiveness and reliability as we truly value the partnership. We’re glad we could support your post-acquisition migration and preserve access to historical data for reporting and audit continuity. We also appreciate the candid feedback. Some complex issues require coordination with trading partners, 3PLs, and other external parties whose timelines aren’t fully within our control. Even so, we remain committed to clear communication and driving resolutions as quickly as possible. Thank you again for your trust in eZCom. ### 38. A Very Satisfied Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Joy G. | Logistics + Inventory Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about eZCom Software EDI?** I like the simplicity of the website. It's straightforward, which makes it easy to use and even easier to train new employees. The customer service is EXCELLENT. **What do you dislike about eZCom Software EDI?** There is absolutely nothing that I dislike. **What problems is eZCom Software EDI solving and how is that benefiting you?** Data entry. The integration process was an easy setup, and now it makes it easier to process orders, making me more productive with great performance increase. **Official Response from Customer Service:** > Hello Joy and thank you so much for your positive review. We are proud of our Customer Support team and greatly appreciate you recognizing their efforts. Thanks for the opportunity to partner with you and your business. ### 39. Great Software, Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Isaac E. | Director of E-commerce, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about eZCom Software EDI?** I recently started using eZCom Software EDI for my business and I couldn't be happier with the results. The software is user-friendly, intuitive, and streamlines my EDI process immensely. The customer support team is also top-notch, quickly addressing any questions or concerns I have. Overall, eZCom Software EDI has made my life easier and I highly recommend it to anyone in need of a reliable EDI solution. **What do you dislike about eZCom Software EDI?** The user interface can be improved with a more attractive design, although there have been some technical glitches with the software. Nevertheless, the customer support team has always been prompt in fixing any problems. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI changes the way my business exchanges documents. With a streamlined exchange of invoices, purchase orders, and shipping notifications, our software enhances efficiency, and accuracy, and minimizes errors and delays in supply chain operations, elevating overall organizational performance. **Official Response from Customer Service:** > Isaac, thank you for taking the time to share your experience with eZCom! We are thrilled to hear that our product exceeded your expectations and that our customer support team was able to help when needed. We're glad to hear that our software is streamlining your EDI process and helping to keep your business running smoothly. It's also great feedback that you feel the user interface could be improved; we value constructive input from our customers as it helps us plan updates and new features. ### 40. Cost-Effective and User-Friendly EDI Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler H. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about eZCom Software EDI?** I like that eZCom Software EDI is less expensive and easier to use than all of the competitors, especially SPS Commerce. I appreciate the fairly simple interface, which is easy to navigate. The support team is always quick to answer, and the initial setup was fairly easy over the phone. **What do you dislike about eZCom Software EDI?** Nothing **What problems is eZCom Software EDI solving and how is that benefiting you?** I use eZCom Software EDI to process POs efficiently. It's less expensive and easier to use than competitors, like SPS Commerce. The simple interface, easy navigation, and quick support make processing EDI orders straightforward. **Official Response from Customer Service:** > Thank you for sharing your positive experience with EZCom! We are thrilled to hear that our responsive customer service and straightforward approach have been beneficial for your business. We understand that learning new software can be challenging, and we appreciate your patience as you familiarize yourself with our platform. It's great to hear that Michael has been providing you with timely assistance during the setup process with CommerceHub. We aim to make EDI integration as smooth as possible for our customers. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! ### 41. Effortless EDI Management with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Liz A. **Reviewed Date:** December 17, 2025 **What do you like best about eZCom Software EDI?** I like that eZCom Software EDI is easy to use, making it straightforward to process from receiving to invoicing the orders. I also appreciate how easy it is to add new trading partners and the very quick response time from customer service. The customer service team is incredibly helpful and always available to walk you through the process if you have questions, even when trading partners have different confusing rules. The initial setup of eZCom Software EDI was very easy, which I found to be a great advantage. **What do you dislike about eZCom Software EDI?** So far there isn't anything I dislike. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom Software EDI consolidates all our purchase orders in one platform, simplifying processing from order receipt to invoicing. **Official Response from Customer Service:** > Thank you for the great review and for sharing your experience with eZCom Software. We’re happy to hear that our platform has made it easy to manage orders from receipt through invoicing, and that adding new trading partners has been a smooth process. We also appreciate your kind words about our customer service team as supporting our customers through complex trading partner requirements is a top priority for us. It’s great to know that consolidating all of your purchase orders into one platform has helped simplify your workflows. Thank you for your partnership and we look forward to continuing to support your success. We value our partnership and your business. Our US based Customer Service team is available M-F from 8:30AM - 8PM ET to take your calls. We love speaking with our customers. ### 42. Easy EDI Implemention **Rating:** 5.0/5.0 stars **Reviewed by:** Bob H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about eZCom Software EDI?** The interface is easy to use, and new connections are implemented promptly with excellent communication throughout the process. They provide several communication platforms, making it convenient to stay in touch. Whenever I request a new connection, every aspect of the implementation is managed smoothly and efficiently. **What do you dislike about eZCom Software EDI?** At this point in time I have nothing negative in my experience in setting up new connections and when we have a problem in our day to day operations. Extremely helpful. **What problems is eZCom Software EDI solving and how is that benefiting you?** We have many customers using EDI and they all have different requirements but ezcom has been able to satisfy all these. **Official Response from Customer Service:** > Thank you for sharing your positive experience with eZCom Software EDI! We're thrilled to hear that you find our interface easy to use and appreciate our timely implementation and communication. We're dedicated to providing excellent customer service and are glad to hear that it has been helpful for you. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help ensure your EDI connections run smoothly and efficiently. Thank you for choosing eZCom Software EDI! ### 43. I always have a great Experience with Ezcom. **Rating:** 5.0/5.0 stars **Reviewed by:** CRAIG H. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about eZCom Software EDI?** I really love the fact that there is a phone service that real people work from. **What do you dislike about eZCom Software EDI?** I really do not have any dislikes with anything about Ezcom. **What problems is eZCom Software EDI solving and how is that benefiting you?** The team are constantly working to improve their services and are always willing to work on my own customizations. **Official Response from Customer Service:** > Hello Craig, Thank you for the kind words and for taking the time to share your experience! And thank you for rating us 5 Stars! We’re especially glad to hear that having real people available by phone makes a difference. Providing personal support is something we’re very proud of. It’s also great to know our team’s commitment to continuous improvement and customizations is helping support your business. We truly appreciate your partnership and your trust in us. ### 44. Regular EDI User **Rating:** 5.0/5.0 stars **Reviewed by:** ERIKA M. | Sales Administration Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about eZCom Software EDI?** I regularly use EDI and come across new features or issues fairly regularly. What I appreicate the most is how helpful the team is each and every time i've contacted them. They are patient and walk you through new features, showing you helpful shortcuts, etc I've had particularly great experiences with Dallas and especially Sam, who helped our team for over a week to solve a difficult client software issue. **What do you dislike about eZCom Software EDI?** I don't always find the systems user friendly. Have experienced a few bigs which proved quite difficult to rectify **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI software is allowing us to serve bigger clients such as Nordstrom, Shopbop, etc **Official Response from Customer Service:** > Hello Erika, Thank you so much for your valuable feedback. We understand that learning new software can be challenging, and we’re glad to hear that our support team has been able to assist you effectively. Our US-based Customer Support team is available Monday through Friday from 8:30 AM to 8:00 PM ET. Please don’t hesitate to reach out—we genuinely appreciate every opportunity to connect with our customers, learn more about their needs, and explore how we can help address their specific challenges. If additional training would be helpful, we’re more than happy to provide it. Ericka, we truly value our partnership, your business, and the opportunity to support your EDI requirements. ### 45. eZCom **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2025 **What do you like best about eZCom Software EDI?** The customer service! I'm impressed by how quickly my calls are answered and how much patience they show me. I'm relatively new to this software, and the more I use it, the more intuitive it becomes. There has only been one time when the representative and I couldn't find a solution to my problem. He quickly set up a Zoom call with another representative. **What do you dislike about eZCom Software EDI?** Printing label function! I have customers who identify each item by UPC, and when it comes to printing all labels available for that specific UPC, it becomes somewhat of a hassle. A pop-up when unpacking would be helpful! I learned that if I unpack, then I'll lose the labels that I've already generated. If I have a new colleague working on this, it would be great for eZCom to be my backup in warning them not to unpack, or else they'll lose their already generated labels, which could have already been printed. **What problems is eZCom Software EDI solving and how is that benefiting you?** Ease of ASN and invoice transmission. Printing labels for our clients to identify the product shipped and received. **Official Response from Customer Service:** > We're glad to hear that eZCom Software EDI is helping to streamline your ASN and invoice transmission, as well as simplifying the process of printing labels for your clients. We're committed to providing solutions that benefit our users. ### 46. Sales Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about eZCom Software EDI?** Our company designs and produces handmade glass ornaments in Poland. We have been working with eZCom Lingo for over 10 years to process our EDI orders from our large retailers. They have proven we can process and ship EDI orders to the retailer’s warehouses, stores and process EDI dropship ship orders quickly and accurately with less man hours. We have always been very happy with their platform, ease of use and Customer Support. Customer Support is easy to contact and works with you to solve each issue or help you with any of the steps in processing EDI Orders from retailers. We process a lot of Seasonal Dropship Orders with major retailers. Working with these orders in Lingo is easy and straightforward to process one or many orders at a time. We can acknowledge, print packing slips, shipping labels and invoice one order at a time or process all orders each day in bulk for each retailer. Then the best part is using Integrator Software to upload these invoices directly to QuickBooks to cut out all manual entry of orders into QuickBooks. Using this process in Lingo is accurate, saves us much time and allows us to handle a larger volume of our dropship retailers orders each day. We can download new dropship orders each day, send the new orders with a packing slip and shipping label to shipping, pull the items sold and ship the orders and invoice the client all in the same business day. This process allows us to handle a larger volume of retailer’s orders each day and that translates to more billing per day using eZCom Lingo This year we switched from one dropship vendor that used SPS for their Dropship Orders last year to eZCom Lingo. The EDI process that SPS uses is not set up to handle the volume of dropship orders that the retailer was sending. Last year we were behind more than week with orders, and we could not import, process, ship and invoice all orders processed each day. Last year’s manual process was just too slow with too many steps to complete, ship and invoice each order. This year is a completely different story with eZCom Lingo. We can handle more sales order volume this year with less stress and headaches. It was an easy decision to team up again with eZCom for our EDI needs with the retailers we work with. Richard T **What do you dislike about eZCom Software EDI?** I do not have any dislikes to comment about. **What problems is eZCom Software EDI solving and how is that benefiting you?** EDI orders integrated into QuickBooks without manual entry of orders This year we switched from one dropship vendor that used SPS for their Dropship Orders last year to eZCom Lingo. The EDI process that SPS uses is not set up to handle the volume of dropship orders that the retailer was sending. Last year we were behind more than week with orders, and we could not import, process, ship and invoice all orders processed each day. Last year’s manual process was just too slow with too many steps to complete, ship and invoice each order. This year is a completely different story with eZCom Lingo. We can handle more sales order volume this year with less stress and headaches. It was an easy decision to team up again with eZCom for our EDI needs with the retailers we work with. Richard T **Official Response from Customer Service:** > Richard, thank you for your incredibly thoughtful review and for trusting eZCom Lingo for more than a decade. We’re grateful for the partnership and truly appreciate the insight you shared into how Lingo supports your high-volume seasonal and dropship operations. It’s wonderful to hear that our platform, Customer Support team, and QuickBooks Integrator continue to streamline your workflow — reducing manual entry, saving valuable time, and helping your team process orders quickly and accurately. We’re especially glad that this year’s dropship season has been smoother and more efficient, and that Lingo has enabled you to handle higher order volumes with less stress. Thank you again for your loyalty and for taking the time to share your experience on G2. We’re proud to support your business and look forward to many more years of partnership ### 47. Services of eZCom ... **Rating:** 4.5/5.0 stars **Reviewed by:** Khozema T. | Operations and Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2025 **What do you like best about eZCom Software EDI?** Their application is quite comprehensive and supports many popular vendors. Lingo serves as a one-stop solution for multiple vendors that require EDI connectivity. **What do you dislike about eZCom Software EDI?** Their support is generally very prompt. During working hours, they respond almost immediately, and the support staff is knowledgeable, helping you resolve your issues quickly. **What problems is eZCom Software EDI solving and how is that benefiting you?** eZCom provides a single platform for EDI exchanges with major retailers such as Target, BestBuy, and many others. While the initial setup can be somewhat complex because of the wide range of options within the application, their support team is very capable and guides you through the integration process. **Official Response from Customer Service:** > We're glad to hear that you find our application comprehensive and supportive of many popular vendors. Our goal is to provide a one-stop solution for multiple vendors requiring EDI connectivity. ### 48. Exceptional customer support **Rating:** 4.5/5.0 stars **Reviewed by:** C. D. | EDI and compliance manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about eZCom Software EDI?** When a problem does arise, which typically happens due to a mistake on our part, the support team is always responsive and quick to offer a solution. They never assign blame, making the experience much more pleasant. **What do you dislike about eZCom Software EDI?** After more than five years of using this, we still haven't found anything we dislike. Everything has met our expectations so far. **What problems is eZCom Software EDI solving and how is that benefiting you?** This tool enables us to send EDI documents to our customers without needing any prior knowledge of EDI. We remain compliant without the hassle of learning new technology. **Official Response from Customer Service:** > We truly appreciate your kind words about our Support Team! It’s wonderful to know that our commitment to delivering a positive and personal experience is making a difference for you. At eZCom, we believe that speaking directly with our customers provides a far superior experience than relying solely on AI chatbots. Our U.S.-based Support Team is always happy to help and can be reached by phone Monday through Friday, from 8:30 AM to 8:00 PM (ET). Thank you again for your feedback and we look forward to speaking with you soon! ### 49. Exceptional Service and Streamlined Processes with Ezcom **Rating:** 5.0/5.0 stars **Reviewed by:** Betsy M. | Director of Internal Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about eZCom Software EDI?** Working with Ezcom has been a smooth experience. We transitioned all of our customers to Ezcom because of their efficient and streamlined process. Whenever I encounter an issue and contact their customer service, I consistently receive a response within an hour. Their team is always professional and thorough. **What do you dislike about eZCom Software EDI?** I wish the platform could be updated a bit more to enhance the user experience. **What problems is eZCom Software EDI solving and how is that benefiting you?** Ezcom has made our EDI operations much smoother. Everyone on our team who uses Ezcom finds it straightforward to navigate and easy to use in all areas. **Official Response from Customer Service:** > Thank you for the great review. We’re glad your transition to eZCom was smooth and that our streamlined processes and fast, professional support have made a positive impact. We appreciate your feedback on the user experience and ongoing platform enhancements are a priority for us. It’s great to hear your team finds eZCom easy to use and that your EDI operations are running smoothly. Thank you for your partnership. ### 50. MyWebOrders: Flexible, Powerful, and Easy to Rely On **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel N. | Order Entry & Compliance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about eZCom Software EDI?** The MyWebOrders is flexible and powerful **What do you dislike about eZCom Software EDI?** I have no complaints about eZCom that I think would not be applicable to any other EDI interchange **What problems is eZCom Software EDI solving and how is that benefiting you?** It facilitates inter business communications for orders, invoicing, inventory. **Official Response from Customer Service:** > Hello Daniel and thank you very much for your 5 star review. We’re glad to hear that you find the platform flexible, powerful, and reliable for managing orders, invoicing, and inventory communications. We also appreciate your feedback regarding the overall EDI experience as our goal is to make complex inter-business transactions as seamless and dependable as possible. Your comments reinforce our commitment to delivering a robust solution backed by a responsive, knowledgeable support team. Thank you for your partnership and for trusting eZCom to support your EDI operations. - [View eZCom Software EDI pricing details and edition comparison](https://www.g2.com/products/ezcom-software-edi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+07%3A30%3A05+-0500&secure%5Bsession_id%5D=06faeca3-6547-4ac0-8ec2-bed6fe2feec2&secure%5Btoken%5D=0d75bf07ee0ae21f5207b3cae78848a4750807282574f3e5f174defa1ab39fa9&format=llm_user) ## eZCom Software EDI Integrations - [ApparelMagic](https://www.g2.com/products/apparelmagic/reviews) - [bMobile Route](https://www.g2.com/products/bmobile-route/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Dynamics 365 Finance](https://www.g2.com/products/dynamics-365-finance/reviews) - [Enterprise WMS](https://www.g2.com/products/enterprise-wms/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - [Rithum](https://www.g2.com/products/rithum/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP HANA Cloud](https://www.g2.com/products/sap-hana-cloud-2025-10-01/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [SOS Inventory](https://www.g2.com/products/sos-inventory/reviews) ## eZCom Software EDI Features **Data** - Information Tracking - Data Duplication - Security - Scheduling **Functionality** - Data Exchange - Data Mapping **Logistics** - Scaling - Automation - Communication - Copy - Integration **Management** - Workflow Management - Exception Handling - Real Time Reporting **Integrations** - Third Party Integration - BI Tools Integration **Security** - Communication Protocols - EDI Standards **Support** - EDI Testing ## Top eZCom Software EDI Alternatives - [SPS Commerce Fulfillment EDI](https://www.g2.com/products/sps-commerce-fulfillment-edi/reviews) - 4.2/5.0 (593 reviews) - [TrueCommerce EDI](https://www.g2.com/products/truecommerce-edi/reviews) - 4.4/5.0 (413 reviews) - [Cleo Integration Cloud](https://www.g2.com/products/cleo-integration-cloud/reviews) - 4.4/5.0 (534 reviews)