I find eZCom software very user friendly. Review collected by and hosted on G2.com.

None that I can think of at the moment because the tabs I am using are all helpful. Review collected by and hosted on G2.com.

The customer service is always helpful, and I’ve been using it for more than 10 years. Review collected by and hosted on G2.com.

I found the process of uploading the product catalog a bit complicated and not as straightforward as I expected. Review collected by and hosted on G2.com.

The people I talked to, both in sales and customer service, were very helpful and very reasonable. Definitely a plus compared to many you'll talk to. Very happy to help and answer any questions and meet the deadlines we needed to hit. We are new to EDI so that was very helpful and comforting. Was happy with the price and ability to pause and use as needed as well. Review collected by and hosted on G2.com.

Software is a bit old school, more a 2000s era business software user experience than a clean, user friendly, modern SaaS. Good service papers over the mediocre software. Review collected by and hosted on G2.com.

I am new to eZcom , I made several mistakes but calling in their helpline was very helpful and insightful. I appreciate they have customer reps who know what they are talking about. Review collected by and hosted on G2.com.

It can be completed at first because of the different ways to ship orders depending on the size and quantity but it takes time to learn and get it correct. Review collected by and hosted on G2.com.

The platform really allows you to connect and integrate with most of the known large retail companies in the US. They have an amazing support and integration approach, making the process very easy, almost seamless. Their customer support is top notch. They really guide you through the process making it easy, even for non-tech people. Review collected by and hosted on G2.com.

Depending on what kind of documents you send with your partners, the costs can sky rocket fast. Inventory synchronizations can be very costly via EDI because you end up sending multiple documents, every hour. This applies if you have a large inventory (e.g. 100,000 SKUs in inventory to sync every hour). Review collected by and hosted on G2.com.

I asked a question not even related to the eZCom service but related to how I process EDI orders and they did some research for me to help out how we are going to proceed going forward. Super helpful! Review collected by and hosted on G2.com.

I wish eZCom could maintain our catalog so we didn't have to pay Opentext A LOT of money just to have some UPC codes sitting in a data base. Review collected by and hosted on G2.com.

Fantastic Customer Service Representatives are always eager and happy to provide knowledgeable above-board service. No service requests have gone unmet as our needs change in the manufacturing market. eZcom is just that, E Z to learn and navigate, making my tasks much quicker and easier to accomplish. I wish all vendors preferred this EDI provider :) Review collected by and hosted on G2.com.

It's always a pleasure & nothing to dread when using the numerous EDI services provided by EZCom/Lingo. I never fear new trading partner set up or Quickbooks integration errors as EZCom is always on point-with swift careful implementation processes-and world class customer service/tech support. Review collected by and hosted on G2.com.

Update: Jan. 2025: I am updating my review to reflect the time I spent using the software and the support.

I cannot believe how helpful and responsive the entire company is with any issues we encounter.

There is no other company that I work with that is this helpful and quick at resolving any issues or questions I may have. It was implemented very easily and the integration with Chewy was simple and effortless. Our staff had no issues and it was software we used daily.

From the initial contact with Jim in sales, to the set up and the support, eZCom has been amazing! They are kind, helpful, and responsive. They explain any support issues with screenshots, so it makes everything so much easier. Using an EDI is new for me, and every time I have emailed with a question or issue, the folks at eZcom have resolved my problem quickly. They help me to resolve it, so it helps me going forward too. Review collected by and hosted on G2.com.

Update: Jan. 2025

After using eZCom software for over a year I can honestly say there is nothing I dislike. The support and use of use is perfect, it had all the features we needed to work with a third party platform.

I don't have any other experiences with EDIs, but from what I was told by a IT professional the interface with eZcom is much better than other EDIs. I really don't dislke anything right now. Review collected by and hosted on G2.com.

We’ve been with EZCom for about 12 years now, and I can confidently say they’ve been nothing short of exceptional.

When it comes to EDI, you just want it to work. That wasn’t our experience starting out — we originally launched with SPS Commerce, who at the time (and maybe still) was the dominant player in the space. Our first major order was around 10,000 boxes, each requiring a unique label. After days of label printing through SPS, we realized their system had a glitch that printed a multiple of each label — either 3x or 4x. With tens of thousands of labels and each one being unique, it was physically impossible to sort through the mess and salvage the order in time.

To say it was a nightmare is an understatement. We spent days on the phone with SPS tech support, desperately trying to fix things as a massive shipment deadline loomed. The issue even reached their CEO — who, to his credit, was a great guy and offered us extended free service. But it was clear: no amount of free service would justify staying if something like that could happen again.

That’s when we found EZCom — and we’ve been with them ever since. Nearly twelve years later, we’ve had zero issues. We get orders, we invoice, we get paid. I don’t have to think about it — and that’s exactly how EDI should work.

Their tech team is responsive and easy to work with, especially when onboarding a new retail partner. Their pricing is fair, and their leadership has always done right by us.

Highly recommend EZCom — they’ve earned our loyalty many times over. Review collected by and hosted on G2.com.

Very happy - no complaints - service works and great support Review collected by and hosted on G2.com.

Have now been an eZCom user for over 10 years and compared to other EDI platforms it is by far the most user friendly! If we are mandated to use another platform we run it thru eZCom to simplify the role of our CSR team. On the rare instance when we need assistance we are able to speak with a real person or use the help function which actually does a great job of explaining the steps to take. Also, the platform is very user friendly and intuitive to use. Everything is clearly defined and easy to understand making it the most efficient EDI provider we use. Shortest window of time from start to finish for implementation too! Review collected by and hosted on G2.com.

Only thing that could make eZCom better is if it were free! Review collected by and hosted on G2.com.