Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Very Responsive, Helpful Customer Support"
4/5
What do you like best about eZCom Software EDI?

Their customer support is very responsive and helpful Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

some functionality is not supported by the software Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your feedback as we we truly appreciate it.

We’re glad to hear our Customer Support team has been responsive and helpful. That’s a core priority for us. We also value your input regarding functionality, as it helps guide future enhancements.

It’s great to know eZCom is helping you efficiently consolidate and fulfill dropship orders. Thank you for your continued partnership.

Verified User in Wholesale
UW
Verified User in Wholesale
Small-Business (50 or fewer emp.)
"Easy Search That Helps Me Find What I Need Fast"
5/5
What do you like best about eZCom Software EDI?

Easy to search and find what I am looking for. Especially the multiple ways to pull up old orders/shipments. Customer service is also a plus. Always available to assist with any of my questions. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

There is nothing I can think of that I dislike. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello and thank you for taking the time to share your experience with eZCom Software EDI, we truly appreciate it.

We’re glad to hear that our search capabilities and flexible ways to access historical orders and shipments are helping you work more efficiently. It’s also great to know that our customer service team has been readily available and supportive whenever questions come up.

Thank you again for your kind feedback and for trusting us as your EDI partner. We value your business and look forward to continuing to support you.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Outstanding Customer Service and Smooth Onboarding"
4/5
What do you like best about eZCom Software EDI?

eZCom has great customer service. The team is quick to resolve any issues that may arise and they are great at onboarding new trading partners. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Nothing comes to mind. Overall eZCom offers a strong service with even stronger customer service. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind words about our customer service and onboarding process. We strive to provide the best experience for our customers and we're glad to hear that it's benefiting your business. Our US based customer service team is available to take your calls M-F from 8:30AM - 8:30PM ET. We look forward to hearing from you. Thank you for your business.

Frank W.
FW
Frank W.
Technical Solution Architect
Small-Business (50 or fewer emp.)
"Very smooth EDI integration process"
5/5
What do you like best about eZCom Software EDI?

Support is the best in the class, very knowledgeable, API is much easier than others. Many existing EDI partners, fast turn around to start. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The myweborder website is slightly in older style, may need some modernization in the future. Review collected by and hosted on G2.com.

Response from Brenda Noblin of eZCom Software EDI

Thanks your feedback—we think our support team is pretty great, too!

When it comes to the user interface, updates to it are in development right now. The functionality our users love won’t change, but Lingo will have a new look.

Nick C.
NC
Nick C.
President
Small-Business (50 or fewer emp.)
"eZCom's phone support is the best!"
5/5
What do you like best about eZCom Software EDI?

I work various roles in my business, including EDI. In my 60's, user friendly portals and good customer support are a must. EZCOM has both, Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Nothing much, except that there are always new challenges to learn. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hi Nick. Thank you for sharing your experience with eZCom Software EDI! We're delighted to hear that you find our platform both intuitive and cost-effective.

We understand your concerns about subscription fees when trading partners go dormant but we appreciate that you recognize the superior value that eZCom provides compared to our competitors.

If you need assistance managing your trading partners or have any other questions, our US-based Customer Service team is here to help. Feel free to reach out anytime Monday through Friday, between 8:30 AM and 8:00 PM ET. We truly enjoy connecting with our customers and ensuring your experience with eZCom is seamless.

Nick, we sincerely appreciate your trust in eZCom Software for your EDI needs.

David G.
DG
David G.
Item Manager
Small-Business (50 or fewer emp.)
"Smooth onboarding and responsive support team"
4.5/5
What do you like best about eZCom Software EDI?

The platform is intuitive and efficient for handling EDI transactions. What stood out most was the excellent customer support—clear communication, fast responses, and real solutions. It made the setup and integration process feel much easier than expected. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

The interface could benefit from minor visual updates to feel more modern, and it would be helpful to have clearer documentation for first-time users. However, the support team fills in the gaps effectively. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Hello David,

We're thrilled to hear that you found our platform intuitive and efficient for handling EDI transactions. We're also glad to hear that you had a positive experience with our customer support team. We appreciate your feedback about the interface and documentation, and we will take that into consideration for future improvements.

Thanks very much for your 4.5 star review.

CO
Collin O.
Product and Marketing Manager
Small-Business (50 or fewer emp.)
"Responsive and supportive in all of our EDI work"
5/5
What do you like best about eZCom Software EDI?

Accessibility to support when there is an issue or question that arises. Support is given via email when appropriate or over the phone with a knowledgeable crew member. Typically one member takes responsibility and guides you through the project, start to finish. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I don't have any features, functions, or experiences that I dislike Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your positive feedback! We are committed to providing excellent support and guidance throughout your projects. If you ever have any questions or issues, please do not hesitate to reach out to us.

Bianca G.
BG
Bianca G.
Warehouse supervisor
Small-Business (50 or fewer emp.)
"Outstanding Support and Effortless Usability"
5/5
What do you like best about eZCom Software EDI?

The customer support is outstanding, truly a 10 out of 10, and I find the platform very easy to use. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Up to this point, I haven't found anything to dislike about the software. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you so much for taking the time to share your feedback! We’re thrilled to hear that you rate our customer support a 10 out of 10 and that you find the eZCom Software EDI platform easy to use as that’s exactly the experience we strive to deliver.

Our goal is to provide a reliable, intuitive solution that simply works, backed by a support team that’s always there when you need us.

We truly appreciate your trust and partnership, and we look forward to continuing to support your EDI needs as your business grows

Mariana F.
MF
Mariana F.
Head of Operations
Small-Business (50 or fewer emp.)
"Great customer service"
5/5
What do you like best about eZCom Software EDI?

Whenever I need assistance navigating the platform, their team is quick to respond. All my questions have been resolved promptly—usually within a short call. Their support is efficient, friendly, and highly professional. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

Overall, I’ve had a really positive experience so far, no downsides Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

We're thrilled to hear that you've had a positive experience with our customer service team. Providing efficient and professional support is a top priority for us.

Andrew R.
AR
Andrew R.
Director of Inside Sales
Mid-Market (51-1000 emp.)
"Happy"
5/5
What do you like best about eZCom Software EDI?

The software is easy to use and the customer service is excellent. Review collected by and hosted on G2.com.

What do you dislike about eZCom Software EDI?

I don't see any downsides to using the software. So far, all of my issues have been resolved after further consultation with the team. The only issue that I can find is I'd like to make a few more edits to the BOL we generate from the site, but that is minor. Review collected by and hosted on G2.com.

Response from Customer Service of eZCom Software EDI

Thank you for your kind words! We're glad to hear that our software has been easy to use for you and that you've had a great experience with our customer service team. We're constantly working to improve our services, so we appreciate your feedback about the BOL edits. We're happy to have helped you integrate with your larger retailers.